Overview

Hotel Maya del Carmen

10a Avenida por 40, Zazil-Ha, 77710 Playa del Carmen, QR, Mexico
+52 984 873 0721

฿ 2,174+

Overall guest ratings

7.2/10 Good
Based on 559 reviews

Review highlights

  • 9.3
  • 8.2
  • 4.2
  • 4.0

Good to know

  • Professional service

Nearby

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    About

    Hotel Maya del Carmen features a rooftop terrace and puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Guests can take a dip in the outdoor pool and visit the spa to be pampered with deep-tissue massages, reflexology, or mani/pedis. Conveniences like kitchenettes are in all rooms, along with balconies and rainfall showerheads.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Car hire
    • Internet
    • Concierge service
    • Laundry service
    • Room service
    • Outdoor pool
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Spa
    • Child pool
    • Kitchen/Kitchenette
    • Designated smoking area
    • Wedding services
    • Grill
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.2 Good
    Based on 559 reviews
    • 9.3 "Terrific location."
      8.8 "88% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to shopping."
      8.1 "81% liked the proximity to sightseeing."
      10.0 "Great parking, according to 100%."
      10.0 "Easily accessible by car, said 100%."
      8.0 "80% enjoyed the restaurants & bars nearby."
    • 8.2 "Great service."
      9.0 "90% thought the service was very professional."
      7.9 "79% said the reception staff was great."
    • 5.0 "Food is average."
      6.3 "Desserts were ok, said 63%."
    • 4.2 "Not very comfortable."
      2.7 "73% didn't like the uncomfortable beds."
      3.2 "68% thought it was too noisy."
      1.3 "Air conditioning was criticized by 87%."
    • 4.0 "Rooms are not good."
      2.7 "73% didn't like the uncomfortable beds."
      3.9 "61% complained about the bathroom."
      3.8 "62% said rooms were dirty."
      0.6 "94% thought they were poorly maintained."
      1.0 "For 90%, the rooms looked old."
      2.1 "79% were unsatisfied with the kitchenette."
      1.3 "Air conditioning was criticized by 87%."
      1.6 "84% found problems with the furniture."
      1.7 "83% thought the tv was sub-standard."
      0.0 "100% were disappointed with the minibar."
    • 3.9 "Not very clean."
      3.8 "62% said rooms were dirty."
      4.4 "56% thought it was rather dirty."
    • 2.9 "Awful breakfast."
    • 2.6 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    7.0 Good
    Based on 290 reviews
    • 9.1 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.6 "86% appreciated the closeness to the beach."
    • 8.5 "Great service."
      9.5 "95% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      7.9 "79% said the reception staff was great."
    • 4.6 "Disappointing food."
    • 4.0 "Not very comfortable."
      2.6 "74% didn't like the uncomfortable beds."
      3.2 "68% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
    • 3.9 "Not very clean."
      3.7 "63% said rooms were dirty."
      4.8 "52% thought it was rather dirty."
    • 3.8 "Rooms are not good."
      2.6 "74% didn't like the uncomfortable beds."
      3.7 "63% complained about the bathroom."
      3.7 "63% said rooms were dirty."
      0.7 "93% thought they were poorly maintained."
      1.2 "Air conditioning was criticized by 88%."
      0.8 "For 92%, the rooms looked old."
    • 3.0 "Awful breakfast."
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    Overall rating

    7.0 Good
    Based on 229 reviews
    • 9.3 "Terrific location."
    • 7.9 "Good service."
      8.8 "88% thought the service was very professional."
    • 4.3 "Not very comfortable."
      2.9 "71% didn't like the uncomfortable beds."
    • 4.2 "Rooms are not good."
      2.9 "71% didn't like the uncomfortable beds."
      4.2 "58% complained about the bathroom."
      1.9 "81% were unsatisfied with the kitchenette."
      1.3 "For 87%, the rooms looked old."
      3.7 "63% said rooms were dirty."
      1.7 "83% found problems with the furniture."
    • 3.7 "Not very clean."
      3.7 "63% said rooms were dirty."
      3.7 "63% thought it was rather dirty."
    • 3.0 "Awful breakfast."
    • 2.8 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Overall rating

    6.7 Good
    Based on 39 reviews
    • 9.2 "Terrific location."
    • 7.8 "Good beach."
    • 7.8 "Good service."
      9.0 "90% found the staff to be very friendly."
    • 4.0 "Not very comfortable."
      2.6 "74% didn't like the uncomfortable beds."
    • 3.6 "Rooms are not good."
      2.6 "74% didn't like the uncomfortable beds."
    • 2.7 "Awful breakfast."
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Professional service"
    data provided by TrustYou
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