Overview

Gran Porto Real Playa del Carmen Hotel

Constituyentes No. 1, 77500 Playa del Carmen, QR, Mexico
+52 984 873 4000

฿ 5,945+

Overall guest ratings

8.5/10 Excellent
Based on 1,467 reviews

Review highlights

  • 9.5
  • 9.3
  • 8.9
  • 6.1

Good to know

  • Friendly atmosphere
  • Friendly service
  • Great shopping

Nearby

    show all

    About

    The Mayan Riviera has never been so enjoyable – or so perfect for all kinds of travelers. Picturesque and colorful, Gran Porto Resort is located on a beautiful, protected stretch of swim-friendly beach right in the heart of popular Playa del Carmen, just steps from the Fifth Avenue shops, clubs and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya.

    Special features at the Gran Porto Resort include Family Suites with bunk beds and extra space for up to 5 total guests, the expansive SPAreal – a full-service spa and hydrotherapy zone, the complimentary Oki® Kids Club, and the T-Zone for Teens.

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    Gran Porto Real Playa del Carmen Hotel

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Tennis
    • ATM on-site
    • Business centre
    • Car hire
    • Child-friendly
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Golf
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Airport shuttle (surcharge)
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Pool table
    • Designated smoking area
    • Steam room
    • Storage available
    • Wedding services
    • Beachfront
    • Terrace/Patio
    • Internet
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 1,467 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.7 "97% appreciated the closeness to the beach."
      9.9 "99% liked the proximity to sightseeing."
      9.8 "City centre within easy reach, said 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 9.3 "Internet works perfectly."
      9.0 "90% said the wifi quality was great."
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      9.3 "93% said the recreation staff was great."
      8.7 "87% thought the service was very professional."
      7.8 "78% found the restaurant service to be one of the best."
      8.4 "84% said the concierge service was amazing."
      8.4 "Housekeeping was great, according to 84%."
      9.4 "Lovely bar service, according to 94%."
      9.4 "Lovely pool/beach service, according to 94%."
      8.3 "Hotel security was great, thought 83%."
    • 8.0 "Food is delicious."
      7.3 "73% loved the menu selection."
      9.3 "93% enjoyed the snacks that were offered."
      8.0 "80% were happy with the price."
      10.0 "100% loved the sushi selection."
      9.0 "Beef and steak dishes were excellent, according to 90%."
    • 7.6 "Good breakfast."
    • 6.1 "Rooms are ok."
      5.8 "Only 58% thought the furniture was functional."
    • 5.0 "Beach is so-so."
    • 4.8 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      3.0 "70% thought it was too noisy."
      4.6 "Air conditioning was criticized by 54%."
    View all review categories

    Overall rating

    8.7 Excellent
    Based on 704 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "City centre within easy reach, said 98%."
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      9.4 "94% said the recreation staff was great."
    • 7.9 "Tasty food."
      7.2 "72% loved the menu selection."
    • 7.6 "Good breakfast."
    • 5.8 "Rooms are ok."
    • 4.6 "Not very comfortable."
      4.3 "57% didn't like the uncomfortable beds."
    • 4.3 "Ugly beach."
    View all review categories

    Overall rating

    8.2 Excellent
    Based on 733 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.7 "97% appreciated the closeness to the beach."
      9.9 "99% liked the proximity to sightseeing."
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      9.4 "94% said the recreation staff was great."
    • 7.8 "Tasty food."
      7.8 "Yummy desserts, said 78%."
      9.0 "90% enjoyed the snacks that were offered."
    • 5.4 "Rooms are ok."
    • 4.7 "Not very comfortable."
      4.4 "Air conditioning was criticized by 56%."
      4.4 "56% didn't like the uncomfortable beds."
      2.9 "71% thought it was too noisy."
    • 4.7 "Ugly beach."
      4.1 "Beach sports facilities are not good, thought 59%."

    Overall rating

    8.9 Excellent
    Based on 29 reviews
    • 9.5 "Terrific location."
    • 9.1 "World class service."
    • 4.9 "Ugly beach."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Friendly atmosphere"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

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    so-so food
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    wonderful staff members
    beds were to firm

    Photos

    Photos

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