Overview

Caracol Suite Hotel

Av. 10 Norte 315 Dep 1 Entre 24 Y 26, 77510 Playa del Carmen, QR, Mexico
+52 984 147 9121

฿ 1,045+

Overall guest ratings

7.7/10 Good
Based on 217 reviews

Review highlights

  • 9.2
  • 8.5
  • 4.8
  • 3.9

Good to know

  • Friendly service

Nearby

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    About

    Caracol Suite Hotel offers an airport shuttle (available on request) for MXN 1000 per vehicle one way. Free WiFi is an added perk, and guests looking to stay active can check out the nearby mountain biking and snorkeling. Other highlights include a terrace, and rooms offer balconies or patios and LCD TVs.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Internet
    • Currency exchange on-site
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    Based on 217 reviews
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      10.0 "100% said the reception staff was great."
    • 7.1 "High value."
    • 6.1 "Average comfort."
      5.5 "Beds were acceptable for 55%."
      6.8 "Only 68% thought the air conditioning was adequate."
    • 4.8 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      3.6 "64% said rooms were dirty."
      3.0 "70% thought they were poorly maintained."
      1.9 "81% found problems with the furniture."
      1.3 "For 87%, the rooms looked old."
      1.4 "86% had problems with the shower."
    • 3.9 "Not very clean."
      3.6 "64% said rooms were dirty."
      4.0 "60% thought it was rather dirty."
    • 2.9 "Disappointing internet connection."
      2.9 "71% said the wifi quality was bad."
    • 2.7 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
    • 1.1 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
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    Overall rating

    8.0 Good
    Based on 147 reviews
    • 9.5 "Terrific location."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 6.1 "Average comfort."
      5.8 "Beds were acceptable for 58%."
      6.4 "Only 64% thought the air conditioning was adequate."
    • 5.1 "Rooms are ok."
      5.8 "Beds were acceptable for 58%."
      6.4 "Only 64% thought the air conditioning was adequate."
    • 3.3 "Not very clean."
    • 2.2 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
    • 1.2 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
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    Overall rating

    7.8 Good
    Based on 52 reviews
    • 9.3 "Terrific location."
    • 8.8 "Great service."
    • 6.7 "Average value."
    • 4.1 "Rooms are not good."
      1.7 "83% complained about the bathroom."
    • 3.8 "Not very clean."

    Overall rating

    7.9 Good
    Based on 17 reviews
    • 6.1 "Average comfort."
    • 5.3 "Rooms are ok."
    Good to know
    "Friendly service"
    data provided by TrustYou

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