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The staff were fery friendly and helpful. They did their best to help with an issue. I did not like the shower area as water was all gathering on the other side of the drain and wouldn't go to the sewage, which made it difficult for us to leave and enter the area. Another issue is the presence of mosquitoes all over the place. The room was rather gloomy I didn't like the design,
The hotel is clean, rooms are comfortable and well designed. For people who like shopping it's located prctically inside the biggest mall in Patong (though for people who travel for shopping, Patong shouldn't really be the destination to go!!) The rate is unjustifyably high. The hotel was good but not impressive. I expected more for this rate. This is a family-business hotel, I travelled with friends and I would enjoy it more in a smaller hotel with half the price specially that I'm not a shopping addict. The hotel is not even located near the beach.
Its location away from the busy life style of Patong Beach and still in close proximity of everything. Pool service staff needs to understand the english language better especially Millennium being a high rated hotel. On a daily basis incorrect orders were being served and repeatedly we had to clarify simple orders of food and/or drinks. In the room better lights for shaving would be nice but the room looks great though.
Excellent breakfast spread. Value for money. Good location if you want to be near the bar and pub street of Phuket - a little walk from the beach but not too long. better for couples - all ages, or single than family. as a lot of Nightlife right near the hotel can make it noisy and not for kids. The wing we stayed in was listed as beachside. You cannot see the beach at all. and so thats a mis nomer. Its attached to a mall and right next to bangla street which is the epi center for Phuket Pubs and Discos.
Location, rooms', pool The room planning for washing with towels in the other room.That part should be redesign including light and mirror
nice hotel close to a nicemall. perfect for sight seing tourist
Everything was nice.
Nice hotel. Good location next to shopping mall and easy walking distance to the bars and beach.
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
3 big swimming pools all around the resort, so each one is not very busy...
Convenience Reception desk staff service
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
Staff very friendly, huge room and bath, very clean good value
privacy cost of food & drink
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
The room are nice. The main swimming pool is very nice ! You can't come with guest...
the chikingout is not fliksabul
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
Casual feel Too quiet
Friendly staff, well location
Great hotel, service and location as always. Happy to come back again to the hotel! None
location .comfortable ,lovely staff, food....every thing nothing
the hotel staff were lovely so friendly yes the mould in shower and having to pay extra for what i already booked.
very good breakfast, fishes in pool, view from 15 floor to sea and mountains no wi-fi free in room
the Staff were very friendly and the hotel could arrange for whatever we asked for (they don't beleive in impossible) the qualification of the tourist help desk staff
Hotel staff was very helpful, caring and ready to enhance the stay experience.Location is great near by the center of interests and the beach. Swimming pool area and garden is very well maintained. Excellent value for money. Quality of service and food at the thai restaurant of the hotel are excellent. Bedding is slightly of poor quality and matresses would require a refresh.
near the center of Patong. Good in room Service Maybe the hotel is good in the past but not sweet for young people. I mentioned in the reservation that I have a friend will have her birthday there. But there is no special preparation for her. I also mentioned we need 2 king size beds. but only one available...I have to give up...& dark in the restroom.
Hotel location is excellent as it's walking distance to busy patong beach and shopping area. The food served around patong are excellent. This was my 2nd stayed. The hotel staffs attitude toward westerner and asian seems to be different. Quoted an eg, we were made to wait when some european checked-in althought we were at counter much earlier. I find that offensive and rude.
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
Friendly stuff, pool
Very nice hotel
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
it was modern and close to the night live it was still new and well looked after, modern and really neat
the hotel as a whole. excxelent service. nice pools & restaurants.lovely beach side. spa. very kind & friendly staff. only many lezards on the walls at night.........
Great property The staff was extremely inexperienced and untrained.
The service was 5star/the selection of restaurants were impeccable combined with a setting that looked like it came out of a South Pacific musical scene. We loved the staff and the Siam Deli was purely delicious. The weather was the biggest disappointment- The satellite TV and movies offered were outdated. Not a lot of activities for wet weather. Need to forecast weather for next day. The Fire Dancing lacked a little cultural choreography- was very short
luxiry far from the city
Serenity and calmness, natural beauty of the location. Good choice of places to eat within the hotel but pricy. Childrens play room was great and out little one who is 5 enjoyed the activities and went each day Cost of food and beverages
the facilities were fabulous, the "lighting of the torches "ceremony almost every evening was a spectacle in itself.My bedroom was luxurious & the bed lined to die for.The classes offered were varied to suit all tastes.I enjoyed the pilates/yoga with a Thai instructor who was excellent.The blue pool was one of the most interesting ever, the swim up to bar was lovely. My bedroom balcony was so dissapointing.The jungle was coming over the railings at me, i could not see anything except palm trees literally in my face.The breakfast was wonderful however the evening meals were really poor.I walked out of the Italian "Cocina" it was the head chefs night off I was informed & the pasta dish was one of the worst I have ever had in my life.
Rooms, location, Dining, pool, very friendly staff, especially Su, restaurant manager Andanan Grill. Nothing
The breakfast was fantastic and the stay was comfortable
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
Hotel is quite noisy and cleanliness of the room could be improved
Very nice Hotel, friendly staff and they have best Spa in Potang beach
The pool acess rooms were fantastic and the staff were extremely friendly and helpful, which all combined to make this one our best holidays.
location and Keith Floyd restaurant. Also the Happy hour As said previously, the bathroom ans showers very poor
The hotel was nice and very comfortable. Also it was only two minutes away from the beach.
Very convenient location. Wonderful friendly staff. Swimming pool area for the Elite Pool Access rooms was available to all hotel guests and was sometimed very noisy
We liked the unique Thai style and the atmosphere of our private balcony overlooking tropical garden amd pool Like all tropical locations there were a few mosquitos and recommend that they provide insect spray in each room. The staff readily obliged
This property is very convenient to the beach in Patong and the staff are very friendly. The morning breakfast is very good and the facilities are awesome!! Make sure you get a pool access room if you stay here. The internet was very slow!! The prices for drinks at the bar a a bit steep, so get out of the hotel for drinks and food.
Close proximity to Bangla road, shopping and Beach Room was clean but a little neglected, we were going to ask for another room but the pool access was opposite a water feature in pool and in a corner making it the most private room/pool access area which was great and made up for the slightly tardy room.
Staff were extremely helpful, location of hotel was excellent and security was very good. Had to get in early for a table at breakfast as hotel was fully booked.
Staff helpful and supportive of needs.floyds resturant brilliant. Manager very effiecient basic rooms have terrible view onto concrete wall.
Fantastic hotel, very happy stay here.
This hotel was outstanding because of the the friendliness and helpfulness of all staff.
Friendly and well trained staff We didn't like leaving
The place was very much like paradise. The bed was so comfortable, really like a little piece of heaven...and the food was scrumptuous, so delicious. U will not believe the spread they have for breakfast, and dinner is just as excellent. I highly recommend this hotel. It's a little pricey, yes...that's for sure, but I thought it was well worth it! I have absolutely no complaints...and trust me, I'm very picky. I throughly enjoyed my stay and plan on staying there again the next time I visit Thailand.
i dont know any thing about this hotel only because i trust booking.com then i book but i did not stay in it so they charge for one night then i go to le merdien patong it was excelent hotel the location its near the beach but the water very deep you can not swim and it is very far from shopping and restuarants
Nothing Everything - Rooms were filthy; grounds in disrepair; pools dirty - no service - full ashtrays and empty beer glasses every where by pool
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
great staff not yet 100% finished
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
service so poor, not 5 star level, only breakfast good.
The best thing about this hotel is its location. The room was sea facing, it had great view. Apart from this, this was a luxury hotel. The breakfast restaurant is very well placed and good selection of breakfast. The room could have been bigger, but it had a nice balcony overlooking the sea. Overall, nothing much to complain. I agree with some of our previous guests, that, there are lots of stept. But then, when you build a hotel on a hillock, you bound to have steps. Parking is free and the security guard was very helpful Nothing really! May be the price was little higher and could have been better.
It was nice staying at this hotel. The only thing is that the rooms are quite far from the reception. Walking up and down the steps to go the rooms.
Cleanliness, friendly staff,location,nothing was too much effort for any member of staff.stunning holiday. Lots of steps, but it kept us in shape.
location (Private beach) close to the action of patong, the facilities & the staff manner too many stairs
swimming pool，long jetty，forrest no
Hotel has jetty which allows us snorkling and fishing without extra tour location, little far to walk to town
location and facilities
Spa services were great and relaxing, i reccomend it to anyone to goes to Amari, maybe a bit over priced but worth trying. Breakfast location was great and enjoyable. I arrived at the hotel for check in around 11pm and there was too much rain, my suprior room was very humid and the aircon was very noisy and loud, the first night wasnt good! But on the 2nd day they offered me a free upgrade to a deluxe room and it felt like another hotel, very nice and clean. Hotel is a bit far from everything and only way of transportation is by hotel cars which are expensive.
very friendly staff, private beach, excellent spa!!
this hotel is value for money..love the cleanliness of the room..will recommend this hotel to others... customer service sucks!!
My partner and I really enjoyed everything about Patong beach hotel. The buffet breakfast was awesome and the hotel staff there are very helpful and friendly. The only thing I did not like was that they were doing renevations to the part of the hotel which had the gym in it. Therefore when we stayed we had no gym which was a real let down as I need to maintian a high level of fitness for the life I lead away from holidays. I understand that we went in low season and that was the best time for renovations but it would have been alot easier if we were told it wasnt operational before booking.
The location and the room style. The internet use policies.
The views and closeness to the beach. Too noisy. Fireworks all night and very close to loud nightclub.
The location is very good!! Also the facilities! I like the swimming pool.
location was the best,room was amazing once upgraded not enough sunbeds and pool in shade alot
Room was nice with large veranda and large bathroom! Hotel is placed very convenient area. The staffs did not tell us any important information. Almost staffs didn't say to us friendly greetings in the morning, in the afternoon and in the night during our staying even there were no other customers, if we didn't contact with them. I hope it will be done enough educations about hospitality comparing with any other hotels in Patong beach, which we visited for lunch or dinner.
Good location for shopping and beach. Very friendly dining room and cleaning staff. Very quiet rooms. Breakfasts boring and tasteless, not real fruit juices. Broken or non existant sun loungers around the pool. Poor pool area. No atmosphere in the hotel.
Calm and pleasant. Power failure.
Staff ,location and ammenties excellent and even though it was central which we did have a concern with noise at night before we left to find there was no noise issue at all. Nothing we would stay there again when we return to Phuket