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Checking out early. Hotel under major renovations and construction. Web site claims pool open in September, but on arrival discover will not be until new year. Constant noise from construction made stay totally unenjoyable. Checked out 5 days early, without refund, just to get some peace during holiday.
location, service the swimming pool was out of order
The Location of the hotel is perfect. During night nearly to 11 clock night till 1 clock midnight the hotel starts playing music with a singer ! it was really annoying, this hotel not recommended for families or old age people.
The surrounding facilities. The charging for additional guests Inc 1hr massage appointments. Will not stay again.
Everything was nice.
Its location away from the busy life style of Patong Beach and still in close proximity of everything. Pool service staff needs to understand the english language better especially Millennium being a high rated hotel. On a daily basis incorrect orders were being served and repeatedly we had to clarify simple orders of food and/or drinks. In the room better lights for shaving would be nice but the room looks great though.
The hotel is clean, rooms are comfortable and well designed. For people who like shopping it's located prctically inside the biggest mall in Patong (though for people who travel for shopping, Patong shouldn't really be the destination to go!!) The rate is unjustifyably high. The hotel was good but not impressive. I expected more for this rate. This is a family-business hotel, I travelled with friends and I would enjoy it more in a smaller hotel with half the price specially that I'm not a shopping addict. The hotel is not even located near the beach.
Excellent breakfast spread. Value for money. Good location if you want to be near the bar and pub street of Phuket - a little walk from the beach but not too long. better for couples - all ages, or single than family. as a lot of Nightlife right near the hotel can make it noisy and not for kids. The wing we stayed in was listed as beachside. You cannot see the beach at all. and so thats a mis nomer. Its attached to a mall and right next to bangla street which is the epi center for Phuket Pubs and Discos.
Nice hotel. Good location next to shopping mall and easy walking distance to the bars and beach.
The staff were fery friendly and helpful. They did their best to help with an issue. I did not like the shower area as water was all gathering on the other side of the drain and wouldn't go to the sewage, which made it difficult for us to leave and enter the area. Another issue is the presence of mosquitoes all over the place. The room was rather gloomy I didn't like the design,
Location, rooms', pool The room planning for washing with towels in the other room.That part should be redesign including light and mirror
nice hotel close to a nicemall. perfect for sight seing tourist
Lovely helpful staff. Great central location. Was disappointed about the pool situation - it's not clear when you book that the pool & sun lounges shown in the pictures is only available to guests of the Busakorn Wing.
Very friendly staff. Nice swimming pool in the Busakorn wing. The Spa services are way too expensive.
the location nothing special for honeymooners
excellent location, and all facilities avialable absloutely amazing
swimming pool, excellent service, perfect spa, location , speciuos room the studio at busakorn wing , easy access to the swimming pool as we was in the ground floor, free wifi nothing
friendly and customer minded staff, good location next to the busy seaside road at Patong beach, the idea of an empty refrigerator you could put your own stuff in is fantastic. Other hotels almost force you to buy their overpricey minibar stuff! the pool too small for such a big hotel, laundry and room service to expensiv (though the same price range of the other major hotels), our balconey was toward a noisy side street.
Friendly staff and a great breakfast buffet. We appreciated that we were able to get two adjoining rooms so our family could be together.
My first imprression was when i arrived at the hotel by A warm welcome By Reception Staff..i really enjoyed my stay In Holiday Inn looking forward for next trip.... Nothing everything was perfect
the swimming pool and breakfast the price they were offering for deluxe seaview was way too high
Perfect hotel, Perfect Location, Perfect service. When i return to phuket i will book only in holiday inn.
I like everthing in the hotel Nothing ,,everything was perfect for the deluxe room
the Staff were very friendly and the hotel could arrange for whatever we asked for (they don't beleive in impossible) the qualification of the tourist help desk staff
very good breakfast, fishes in pool, view from 15 floor to sea and mountains no wi-fi free in room
the hotel staff were lovely so friendly yes the mould in shower and having to pay extra for what i already booked.
Hotel staff was very helpful, caring and ready to enhance the stay experience.Location is great near by the center of interests and the beach. Swimming pool area and garden is very well maintained. Excellent value for money. Quality of service and food at the thai restaurant of the hotel are excellent. Bedding is slightly of poor quality and matresses would require a refresh.
Great hotel, service and location as always. Happy to come back again to the hotel! None
near the center of Patong. Good in room Service Maybe the hotel is good in the past but not sweet for young people. I mentioned in the reservation that I have a friend will have her birthday there. But there is no special preparation for her. I also mentioned we need 2 king size beds. but only one available...I have to give up...& dark in the restroom.
Friendly staff, well location
location .comfortable ,lovely staff, food....every thing nothing
Casual feel Too quiet
Hotel location is excellent as it's walking distance to busy patong beach and shopping area. The food served around patong are excellent. This was my 2nd stayed. The hotel staffs attitude toward westerner and asian seems to be different. Quoted an eg, we were made to wait when some european checked-in althought we were at counter much earlier. I find that offensive and rude.
The staff were extremely friendly and the accommodation was fabulous, extremely luxurious with stunning contemporary design. A room with private access to the pool was sensational!
Easy accessibility 1.There are some things that need to be clarified for exp: I have request one of the hotel services to collect all the hotel dishes /cups as I don’t use them and after I did check out It turn to be that I was charged on my hotel bill and I have to go back and explain.
The location, the facilities and the staff.
really amazing - lovely hotel, great staff, really lived up to expectations and very convenient to the beach, shops, pubs etc
The staff were friendly. Check in and check out was very easy. Centrally located and also right on the beach.Breakfasts were very good. I even had the General Manager come and ask if I was enjoying my stay , thats a first.
Private Swiming pool Air conditioning is very strong and direct on the bed
The room was good and spacy with a modern good layout. Same with furniture which was good. Based on the internet presentation, I expected to see the sea from the private pool! But no, that was covered with plants. You need to be an engineer to operate the lighting etc. They should focus more on guest service than just putting you in the room and then focus on the 12pm time when you have to leave. Based on internet presentation, you at least assume a TV of 42 inches! This is NOT the...
In general it was very nice hotel Bathroom without locks
nI choose room with privet pool,its amazing and the hotel located in the patong shop area Nothing
The location is excellent. The pool access rooms which are a few meters from the beach are also excellent. Its a bit expensive.
service so poor, not 5 star level, only breakfast good.
Spa services were great and relaxing, i reccomend it to anyone to goes to Amari, maybe a bit over priced but worth trying. Breakfast location was great and enjoyable. I arrived at the hotel for check in around 11pm and there was too much rain, my suprior room was very humid and the aircon was very noisy and loud, the first night wasnt good! But on the 2nd day they offered me a free upgrade to a deluxe room and it felt like another hotel, very nice and clean. Hotel is a bit far from everything and only way of transportation is by hotel cars which are expensive.
Hotel has jetty which allows us snorkling and fishing without extra tour location, little far to walk to town
very friendly staff, private beach, excellent spa!!
location (Private beach) close to the action of patong, the facilities & the staff manner too many stairs
It was nice staying at this hotel. The only thing is that the rooms are quite far from the reception. Walking up and down the steps to go the rooms.
location and facilities
The best thing about this hotel is its location. The room was sea facing, it had great view. Apart from this, this was a luxury hotel. The breakfast restaurant is very well placed and good selection of breakfast. The room could have been bigger, but it had a nice balcony overlooking the sea. Overall, nothing much to complain. I agree with some of our previous guests, that, there are lots of stept. But then, when you build a hotel on a hillock, you bound to have steps. Parking is free and the security guard was very helpful Nothing really! May be the price was little higher and could have been better.
swimming pool，long jetty，forrest no
Cleanliness, friendly staff,location,nothing was too much effort for any member of staff.stunning holiday. Lots of steps, but it kept us in shape.
location cleanse price rooms breakfast great pool good and simple hotel small room not fancy
Room was pretty clean. Showers were ok. This place is a rip off! They're Still in the middle of construction. There is no facilities. it doesn't say on the website that there is no facilities yet. The pool is not ready. There is no bar. Half of the hotel is still not built. All you get is a room. That's it! And Please be careful with your money! They charged me 216 us$ for a overseas phone call that lasted 25 minutes. When I asked the staff why it's so expensive they were really rude. So even if you get a good price for the room they'll find another way to rip you off. If you lose a umbrella they'll fine you top dollars!
hotel is only 1 year old They are sill in the middle of construction, and it doesn't say on the web site there is no half of facilities but they still charge for all.The pool is not ready, fittnis is is no ready, restaurant and bar is not ready another part of hotel is no ready. All you get is room for what you pay full rate for 4 star hotel and you are getting facilities for 3 star hotel. Only what is good about this hotel is because is only 1 year old and location what is no so important when you are on holiday and you are no harry nowhere. Don't west your money and if you got time you can check few web site and find much better hotel where they are not rip off gests My room was paid in full from hotel.com and kayak to hotel but on my arrival in hotel they ask for my credit cart and told me they are doing for security reason. I am back home already 2 days and on my credit card is still writing pending $105,50 but for what? Sorry this is no way to pick customer.I am trevelling a lot with my husband and my family as well but for sure I am no coming to this hotel again. By the way Phuket is our favourite destination and we are going two times every year.
We were in Phuket for 3 days - spent 2 at one hotel and 1 at Sleep With Me. We ended up leaving the first hotel because this hotel is right by Bangla Road and all the other cool places and we were so happy with our decision! The decor is cool, the rooftop pool has a nice bar/ restaurant next to it so that was nice.. and the staff was SUPER nice! However, the hotel is starting to look a bit old - it was raining and there was a huge puddle/ leak by the elevators and we saw two cockroaches.
The room was clean and spacious and the facility seems higher in quality than the price would indicated The staff seems untrustworthy. You have to put down a 2000 Baht (or 100 dollar) cash deposit when you check in. When I was checking out, the staff claimed that I had not put down a cash deposit and that I had used a credit card. When I showed them my receipt for the deposit, they magically "found" the record of my deposit and gave me my money back. There's also a tour/travel coordinator who has a desk next to reception. When I asked to book a taxi to the airport, I was told that the rate was 1,000 baht (the going rate everywhere else is about 800 baht), and when I started laughing, the guy said that he would give me a special rate of 800 baht. The level of deception and trying to take advantage of guests seems to know no bounds at this hotel.
The Jacuzzi...It was really awesome...New experience to have it in such a place where you can feel as you are hanging while enjoying it. The breakfast... There must be more variety or it should be at least buffet instead of getting it in the room... And there should be consideration about having Muslims, so they must provide Halal food too.
I love the hotel room .The jacuzzi was excellent and the hotel room have a nice view. Small variety of breakfast food.The hotel far away from the Patong beach,it is better to hire a car if you want to stay in this hotel
clean & new & friendly staff 1) breakfast - not many option and too boring to eat the same food for few day. 2) difficult go back to the room during heavy rain. 3) no children facilities & activities
Absolutelly fantastic, treated like a king I had to brush my own teeth!!!!
Good staff, nice big rooms, clean and need Some times long waiting for roomservice ( up to 60 min )
Vary Romane. 25 miets far from the center.
i like everything in this hotel , it was perfect choice for me and my wife, nice villa with beautiful swimming pool and view and excellent for relaxation.. far from everything.
Highly recommend the spa. The Villa was lovely & spacious. A great place to chill. The in-villa barbeque was also excellent. The food was mediocre as they try to do too many cuisines.
the villa was amazing the swimming pool,living room bed room view was excelent i really loved my stay there its just that the window glasses was the kind that every body out could see inside
Villa Zolitude is easily the best luxury resort we have stayed in so far. It is absolutely beautiful and every single element has been designed keeping a balance of style and comfort. We atayed in a grand villa which was huge and really luxurious...from wrap around windows to private pool to tub in the bedroom to rain shower in the garden it had it all! We were on our honeymoon and I highly recommend it for a romantic getaway. The food is excellent with both thai and western cuisine. We got couple massages at the spa everyday and the massage therapists were very professional and skilled...some of the best massages we have ever had. The staff were superfriendly and efficient and really took care of us. The resort is built on a secluded hill and really serene but there are free shuttles to the beach and shopping area for anyone who wants to go. Its a great place to stay if u want to get away from the hustle bustle of the main tourist areas but also easily accessible by cab for anyone looking to have a nore active vacation. Overall would highly recommend Villa Zolitude and will definitely be making a return visit!!
The Rooms Were Beautiful!!! The Shuttle Bus didn't take you to the tourist hot spots, ie Patong Beach, Kata Beach.
the room is spacious. excellent staff and services. there's many ants.
Confort and relax Little hotel czrs to loud specialy at night.
Great location, wonderfull ambiente, absolute pleasure to stay in this resort. Very nice staff, relaxed atmosphere, the ultimate hide away, we will be back for sure.
The service there is very personalise. There a welcome letter when we first entered the room with our name in it. We required for late check out as our flight is at night, they tried to accomdate to our require and allow us to check out at 3pm.
Room was nice with large veranda and large bathroom! Hotel is placed very convenient area. The staffs did not tell us any important information. Almost staffs didn't say to us friendly greetings in the morning, in the afternoon and in the night during our staying even there were no other customers, if we didn't contact with them. I hope it will be done enough educations about hospitality comparing with any other hotels in Patong beach, which we visited for lunch or dinner.
The views and closeness to the beach. Too noisy. Fireworks all night and very close to loud nightclub.
The location and the room style. The internet use policies.
Staff ,location and ammenties excellent and even though it was central which we did have a concern with noise at night before we left to find there was no noise issue at all. Nothing we would stay there again when we return to Phuket
The location is very good!! Also the facilities! I like the swimming pool.
Calm and pleasant. Power failure.
location was the best,room was amazing once upgraded not enough sunbeds and pool in shade alot
this hotel is value for money..love the cleanliness of the room..will recommend this hotel to others... customer service sucks!!
Good location for shopping and beach. Very friendly dining room and cleaning staff. Very quiet rooms. Breakfasts boring and tasteless, not real fruit juices. Broken or non existant sun loungers around the pool. Poor pool area. No atmosphere in the hotel.
My partner and I really enjoyed everything about Patong beach hotel. The buffet breakfast was awesome and the hotel staff there are very helpful and friendly. The only thing I did not like was that they were doing renevations to the part of the hotel which had the gym in it. Therefore when we stayed we had no gym which was a real let down as I need to maintian a high level of fitness for the life I lead away from holidays. I understand that we went in low season and that was the best time for renovations but it would have been alot easier if we were told it wasnt operational before booking.
Beautiful grounds Horrible service. Staff barely spoke English and were super unhelpful, unaccomodating, making it a bad experience. A resort is more than a place to sleep, it is also having the resort experience. This is just a place to sleep with no service, may as well go to a hostel. Bed is hard, spa isn't open, taxis can't find it, pool was dirty, but the grounds are very beautiful and peaceful and nice design.
The hotel had several activities available for the guests. Nice restaurant. Nice pools. Nice bars. Nice beach view from the pavillion area. The rooms were a bit cumbersome to get to. There's no elevator at the hotel. The rooms are spread out around the property.
Staff were friendly in all areas. Pool water had an unpleasant smell. Rooms clean. Hard to walk to the room and down to the beach particularly during such hot weather. The arranged limo was not at the airport when we arrived and we had to find alocal cab.
Relaxing.Hilly nature is good for the health conscious and the physically fit,but not for any one else.The staff are excellent,and the laundry clean and fresh.Internet in the room is a definite plus. The facilities need to be properly maintained such as rotting wooden stairs and railings.Regular hotel shuttles to Patong should be provided as it costs little.Conveying guests only to the hotel entrance leaves hotel guests vulnerable to being cheated by the unfair tuk tuk operators.Transport provided by the hotel should be comparable in prices to those fair operators outside.Eg I was quoted 900 Bht to the airport at the hotel,but only 370Bht outside in a comfortable minibus which came on time to take us to the airport. Food and beverage prices are unnecessarily expensive.
The location. It was quiet, good service/facilities and kindly hotel staff. The staff have to give better service at the breakfast. We stay at the hotell 3 day's. Nobody give us coffee or thea...we have to ask for it every day. We didn't like that!
Simply the best hotel resort at Phuket... Nothing, everything was great !!!! Our best choice ever !!!!
everything about it, the food, the swimming pools,location. no
The swimming pool was grand! The bar by the pool has happy hour and the staff there was the friendliest The room smell ....
The only nice thing about the hotel was the swimming pool. First of all the staff. It was not helpful at all and whenever I asked about activities I could try at Phuket, either they did not know or they have told us three times the price other tour operators have told us. When I have asked for taxi to the town, in the beginning they have told me double price and when I have told them it was too expensive they have changed the price. The quality of the breakfast is very low. Moreover, I have seen small cockroach walking on the food. My room was smelling mould and in general I found the hotel dirty.
Nice place. This is not a child friendly hotel.
the staff are very friendly and provide a relaxed atmosphere. the views are great being on a hill. older people can use the shuttle service to and from the main road but there are still some stairs to the top rooms. hotel is away from the nightlife but that is only a "tuktuk" ride away.
ping-pong table swimming pool although it wasn't so clean there were aunts on the tables during breakfast. i wish there more channels in english on TV
We were asked to prepay the room, altough this booking should be paid at checkout. But for only 2 days didn't wanna argue about it; was not sure the booking was about a prepaid room or not.
Ckean and spacious room. Efficient check in and check out Breakfast could be earlier to cater for those who have early activities.
deluxe rooom! i was waiting 1 hour to check in!
Yeah this hoetl is good specially its swimming pools but problem is no intenernet connection or no any business center. Should have business center with all facilistes such as com, internet , printer , scanner etc.Otherwise some times become problem for guset. Also they have put one department for tour progamme.Thanks Manik
Only the location of the hotel was good. The maintainance of the room was very poor, the doors of the bathroom/toilet was not closing, Inspite of telling the hotel staff, they did not attend to it. The roof of the room was dripping with water. Will never stay or recommend the hotel to anyone.
The Hotel was lovely and a great location The only thing i did not like was the bed and pillow's were so hard.Everything else wonderful and i would stay again..
it was relaxing without a care in the world breakfast there was no bacon and need more sun chairs
Plenty of shade around the pool .Good choice of breakfast.Good bar service.Easy access to beach and nightlife yet far enough away to be quiet. Bed was very hard.
Very pleased with the hotel. The rooms & facilites were very nice as were the staff.
free internet and staff smelly rooms through mould or dampness. dark rooms.
the selections of food at Sala Bua and the swimming pool that facing the phatong beach.2 cafes available on the left and right side of the pool too. the kids pool too small .
the see view no,nothing
Great location, it is hard to find a hotel like this n Patong beach. The bed wasn't very comfortable
The beach was very nice but I did not like the town and we had incredibly bad weather and so didn't make any tours. I normally prefer a more secluded beach or cultural location but was meeting family. The hotel was excellent. Hotel excellent
The staff, the room, the location.
Pool area The bed was very hard and walls in the room need some paint touch ups- dirty. Rooms were a tad run down.
Very good resort
The hotel was fantastic. First of all its location was perfect. It is the closest hotel to shopping center, bars, restaurants..etc with being right on the beach (you dont need to rent a sunbed). Bungalows were very large, clean and comfortable. Inside the hotel, it was so quiet and peaceful despite the noise of the city. Staff can speak English but it is really difficult to understand them. Although the spa was 4 times expensive than the ones in the city center, it was very impressive and it really counts (I've tried both). Breakfast was quite good. I think it is one of the best places to stay in Patong Beach Rooms need a little renovation. Especially towels and taps
Friendliness & helpfulness of the staff.
Different atmosphere offered by Cabana room style.