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Cleanness of the hotel and room, Excellent buffet breakfast, and staff helpfulness, Insulation between floors needs careful thought when they build their next hotel. The guest above us ran his shower at 5.10 am which was very loud in our room.
Very friendly staff. Very clean establishment. Will definitely stay here again!!! Highly recommended. Only 20-30 minutes from pensecola beaches. Very easy to drive to and from. Absolutely nothing.
The staff,breakfest,hot tub,beds Elevators were slow
Good price Bed was very used, room was musty and didn't get cleaned
Clean room and great breakfast Too many kids in the pool.
The staff was very friendly and this hotel is in a very safe environment. Pensacola beach is only 16 miles away. I'll definitely be coming back
Good location and fair price. Very friendly staff
I liked the location and comparatively reasonable rates. Some of the staff were friendly, although most unresponsive to problems incurred. Waited for a long while to check in (check-in process took 35 minutes+), even after calling for reservations several weeks in advance. The front desk was understaffed, while knowing that it was a big booking day (Blue Angels Performance). When I got to my room, I found obvious urine on the seat of the bathroom stool. Went to the phone to call the front desk, and the phone didn't work. Had to walk down to the front desk to tell them of the problems, and had to wait in line another half hour simply to be told that "Sorry, we are very busy and will put your needs on the long list." And yet, I was a paying customer who spent 10 hours driving, and just wanted to use the bathroom in the room I had already paid for. Left for four hours, and upon my return these items were fixed. When I pulled down the bedspread to sleep, it appeared that the sheets had not been changed ( wrinkled in a bunch near the center of the bed). Fortunately, it was a double room, so I was able to sleep in the other bed which didn't look so bad. Then the neighbors with multiple children staying in their room started in. They were loud and inconsiderate. I walked back to the front desk and politely requested a room change, and was told they had none left. Once again the only real response I received was the typical " Sorry" which by this time began to sound like "Your tough luck". Went back into my room to take a long awaited shower. looked up to see black mold on the bathroom ceiling.Where I come from, this is considered quite detrimental to a person's health. But what could I do? They were fully booked as were all other hotels in the area because of the air show. So I grab a towel for the towel rack, and a big ole cockroach jumps out. I scream, throw the towel to the floor and kill the insect. This time, I tried calling the front desk to at least have the smashed insect removed, but no one answered the phone. So. I went down the next day to get more towels and report the incident. The front desk attendant went back to the back three times, bringing our washcloths, bath mats, and hand towels for me to use after a shower. I explained that I was in need of BATH towels and none of the items he was bringing out would work. He calls someone else who disappears into the laundry room for about 5 min. and finally brings out two bath towels. Another insincere "Sorry" followed. By this time I'm tired, aggravated, and just want a shower Went back to the room, showered, dried my hair, etc., then comes the front desk guy knocking on the door with the towels I had requested over an hour before. It didn't end there, either! The last night of my four night stay, the keys didn't work leaving me to carry the bags I had with me all the way to the front desk. I commented to the new front desk attendant that incidents were occurring every day, and this was supposed to be a leisurely vacation for me. She told me she would report this to a manager. Never heard from on.
Big rooms, comfortable bed, balconies were a nice touch, staff very courteous and friendly. No elevator, loooong hallways, idiots setting off fireworks at 1:00 AM.
We'd mistakenly arrived at the wrong Quality Inn and the receptionist was accommodating and understanding. She called all the other Quality Inns in the area to find the one we had booked.Upon arriving at the correct motel the receptionist there again proved helpful and changed our rooms to a ground floor for easier access.
Room was quite nice, had very comfy sheets and the shower was even better! Water temperature was everything and more, breakfast wasn't as bad what you would think either. Overall my stay was worth the money. The sink knob was broken when I came in. Other than that, good hotel and nice staff.
Location right next to I-10, clean hotel, continental breakfast, non-smoking room. Good hotel, perfect for long way drivers. The guy in the front desk was not as nice as expected in a hotel. He didn't know that a fast food restaurant across the street was open at some time of night and we had to discover it by ourselves. He needs to know more about the hotel surroundings.
We loved the modern look of the rooms.
Easy check in Pleasant staff Clean comfortable room Breakfast buffet No one at the counter to check out early in the morning (6:00 am) Just had to drop the key cards on the desk and go didn't have time to wait . I can see a potential problem with that. Maybe put a secure box there if there won't be anyone at the desk at that time
Staff was great, very polite and helpful. The pool was great, the room was clean, overall good value for money. The bath tub wasn't very clean, the bathroom smelled and didn't have an exhaust, the room felt humid.
I loved how friendly and helpful the staff was. the rooms were great. and we were just minutes from anything we wanted to do.
The rooms were basic, but clean for what they were. Thanks for the help! It was currently under renovation which made getting around a little rough. The only real complaint I have is about the breakfast. It was worth every bit of free that I paid.
Perfectly located between beaches and where I needed to work. Construction was a small inconvenience but not bad.
Location. Within easy walking distance of downtown eating, bars, and shopping.
We stayed here 2 years ago and they have updated since then. The rooms are a lot nicer and updated now. The pool and lounge area were nice. The free breakfast was good. The floor needed to be mopped. The floor turned the bottoms of our feet black. We also had a weird issue with the card reader on the door not recognizing the cards. It would take several attempts before it would read the card.
Friendly staff, clean comfortable room, free breakfast, LOCATION, LOCATION,LOCATION Congested parking, possibly due to construction. EWTN not available on TV
friendly, helpful staff; clean room parking - had to park on a slope away from my room
Staffs were very friendly and professional. Always greeted you with a smile. The king size bed was comfortable. The ice maker by our room didn't work so we had to go to the other building. And the pillows were very old and not comfy at all.
Not too far from the beach Hotel needs an update
Clean new remodeled room good for 1 night pass through stay Bathroom could be cleaner
Staff very nice and accomadating . Beds very soft and comfortable, all your needs while a short stay. I would stay again and recommend if anyone is visiting Fort Myers.Loved the home style patio with rocking chairs made it feel more homier. Breakfast is average but standard for most free breakfast at hotels.need more fruit and meat?
Good location Cockroaches in bathroom
Nothing we left and stayed at another hotel. The place seemed a bit seedy the room was appeared dirty and furniture was in need of repair. The light fixtures did not work my husband and I decided to leave and sleepy elsewhere. The bed looked broken and unclean.
The towels were clean. The roaches that met us inside the door, the dirty unchanged sheets, the dirty bathtub, the filthy, crusted baseboard. I took pictures of the filthy bathroom and am sending them to the corporate office to ask if anyone there would spend the night in this room.
It was extremely loud, we were placed in a room with no cable and when asked to correct the situation they said "ohhh I forgot we weren't suppose to book anyone in this room." The room wasn't very well cleaned and do to construction at the hotel it was difficult to park and too loud to rest. Would not stay there again.
Pleasantly surprised! Found this deal online. Very close to restaurants (you can walk). We had a king bed (comfy) microwave, and fridge. I will definitely come back! Could update the bathroom.
All outside rooms. Old hotel needs updating. Too expensive for what was there
The location was convenient. The room was dirty and I was bitten by bugs during the night, hotel management offered no apology or compensation.
the television did not work
I hadn't had that good night's sleep in a long time. I have arthritis. In the morning I wasn't stiff or sore and felt well rested. Location was confusing. A lot going on at the same place.
The staff was nice and responsive. Didn't have any issues. Only critique is that it's slightly out dated, worn down. It could use some touching up. Nice place though.
Everything was wonderful. The staff was very kind. Bed was comfy. Breakfast was very tasty. That I couldn't have stayed longer in florida! Seriously though, there was nothing I disliked about my stay.
The beds were great and the breakfast bar was ok but the carpet and hotel as an overall needs updating real bad I think they stopped shampooing the carpet and vacuuming the hallways the wallpaper is coming down in some places of the hotel. For the ones saying nicely redone carpets you must work there One staff member that was rude and unprofessional that worked at night, all I can say is if the door is left open to get coffee where the breakfast bar is or even get a bowl of dried cereal "don't" she will call you out in front of other guests hollering which is totally unprofessional not to be in the breakfast bar area. The manager I talked to the next day assured me she would never do that again but as for me ever going back I would not. There staff member just lost them buisness along with 3 other couples I know when I told them about my experience there
I was double charged for my room. Called the hotel three times, they said call kayak. Called kayak they said call the hotel. Neither one fixed my issue. So my 100 dollar room went to 200. I will NEVER use kayak again or stay at this hotel. I was double charged at another hotel just last month and they took care of the issue within two days. This place refuses. I like the hotel and have stayed 5 times before to meet up with family while I am here training at NAS Pensacola. It was a good place. However, knowing they cannot resolve this means I will never go back. Please management, don't write a response either, just give me my money back.
Close to freeway, bathrooms and room clean, staff friendly. If staying more than one night, the beds are hard and not comfortable, unless you like hard beds. Also our room had a leak coming from second floor bath, so the carpet outside our bathroom was soaked everyday. Nothing we couldn't live with and hopefully getting fixed.
The bed was nice and the TV worked properly The room was dirty and some aspects were dated and needed replacing
The rooms were clean, the staff was friendly and knowledgeable. They even provided a nice continental breakfast. The staff was helpful if a guest did not know how t d something NA
Liked the Naval air musuam
Clean, nice staff, nice breakfast, close from the place we were goin to!
The Blue Angel Inn looked like it was brand new. Everything was shiny and clean. The room was roomy enough for the 2 of us and the carpet looked like we were the first to walk on it. The bathroom was very nice if a tad small, but plenty of counter space for both of us. Bed and linens were very comfortable.
Clean, I only needed a night stay while traveling for work. Very clean, very nice people and decent breakfast. Comfortable bed and spacious room.
Room was amazing, especially the bathroom. Walk in shower and upscale everything. One of the nicest places I've ever stayed.
The hotel was very clean and the room was spacious. The food served for breakfast was inedible.
Clean and modern rooms, large bathroom, pretty good breakfast, and the pool was nice and clean. Also the staff was friendly. Charged $80 more then listed from hidden fees.
the cost The room had a musty smell and you could hear a lot of noise from the other rooms.
Roof over our head's. Please do an inspection.
Clean room,comfortable beds,nice tv, nice bathroom, large parking space Door handle broken,toilet too long to flush,exhaust fan ineffective, trucks parked all over and attendant slow and not accomodating
Room was dirty smelling. Bathroom smelled of strong urine. Toilet was dirty as was the floor and baseboard. Light broken, ice machine broken. Yes free coffee but not coffee. More like brown water! We got in late after driving all day through terrible storms. We were too tired to move to another room. I didn't feel comfortable in the bed knowing how dirty the room was being a discount hotel should not mean amenities should be broken, dirty and lacking attention! I totally regret spending my money here!
Super quiet, right off I-10, ajcent to a small mall with 8+ restraunts. Sheets were clean. Got the 79$ rate just a few hrs before arriving, so pretty cheap for two full beds. A/c was spot on for temp which was important to us. I chose this place bc it was close to our long day driving distance limit and because all the hotels nearby (150$) range were full. Great clean waffel house next door. Our room was grimy - tub, walls, carpet (i wore my flipflops). The faucet was loose, & toilet didnt flush without a couple tries. There were no xtras like a pool, or breakfast. It was older style with stairs at the ends and middle of the 4 long buildings. No elevators so the stairs could be a prob for less mobile folks.
This is a very nice property that is clean and comfortable.
The manager on duty my check out date was so accommodating. ( I wish I would have gotten her name.) My flight was rescheduled for a later time than expected due to a last minute delay. Instead of waiting at the airport for 4 hours, she allowed me to stay at the hotel for a few hours later than my original check out time. She did not have to do that but it was much appreciated. I WILL BE BACK!
It has a historical feel mixed with a hotel. It was very beautiful and clean in. however the room service forgot to put our breakfast in. We mainly went to this hotel for the room service and history and we did not get it. After two hours we called and they told us they forgot to put it
Historic site with style with efficient caring staff. Nothing not like about the treatment or amenities, everything was fine.
We enjoyed our stay very much , the staff was very professional, and helpful, the rooms very nice !! I rate it a great place to stay AAAAAAA+++++++ I only wish they had a laundry room
Room well furnished. The old train station aspect was charming. The breakfast room was nice and the food was reasonably priced. Plenty of parking. Convenient to highways and to the beach highway. The trains going by at night were very loud. The bathroom was quite small.
Very clean hotel with a nice view of the bay. It was within a close proximity to many nice restaurants. Only a 10 minute drive to the beach. Pool wasn't very nice. Decent.
The hotel was in a great location and fundamentally was a nice facility. Room was a bit small for the price; bed was comfortable We had an obnoxious and seemingly intoxicated neighbor on the 7th floor yelling at his female roommate that made the measly 5 hours of sleep we needed to get seem to be a lot compared to what we did get - none. Two complaints filed with the front desk merely resulted in a delayed yelling and by 3 a.m. the same man simply talking and we could still hear him through the wall. Unacceptable for a $140.00+ a night room.
Loved the attention to detail.
Historic & Elegant hotel with a downhome feeling. Just the place for relaxing. Convenient to shopping and restaurants. I wish the windows on the revolving door were cleaner, and the windows overhead the inside breeze view were cleaner so you could enjoy the sun beaming through clean windows. But even with that it was beautiful.
Price - great value. Location - could walk to event center across the street and walk to historic downtown & waterfront. Train at 2:30 AM - very loud! Room temperature swung wildly from oven to meat locker. Location (two-edge sword) - an event I did not attend meant intrusive security in the parking lot and loud music late into the night.
The room was very nice. Clean and spacious with a comfortable bed. The walls were a little thin and the TV remote didn't work.
We had to switch rooms because I found bugs in the bed and between the mattresses
Car alarm every 40 minutes all nightlong
We had a great young man that was working the desk when we checked in, Hugo. He gave us some wonderful ideas of places to eat. we would recommend this hotel. It is not far from the beach or downtown area.
Comfortable bed. Convient location to businesses and beach No continental breakfast
The hotel was perfect for me and my family.
Fairly convenient location, in between east/west branches of US-98--parking lot gives access to both. Easy to jump on I-110 or head southeast across the Pensacola Bay Bridge. Less than 5 minutes walk to our favorite restaurant in Pensacola--McGuire's! At least three or four other decent restaurants within 5-10 minute walk. Walking to historic downtown/entertainment area took around 20-25 minutes...definitely do-able. Despite being on first floor (we booked last-minute, it was all they had left) in a full hotel, we had no issues with noise. Running the bathroom fan all night generated enough white noise to block out everything but the occasional door slam. A/C worked great. Friendly staff. Would definitely stay here again.
Not much Staff nowhere to be found, both at the front desk or on the phone. Staff refused to accommodate a simple request that someone check for a lost item in a room already vacated. I do not recommend anyone stay here.
VERY CLEAN!!! Very Friendly & Professional staff upon arrival. N/A
The hotel was a decent value, and it seemed clean and well managed. All staff members were kind and overall the experience was good. The hotel is right off the interstate; as in, you drive straight off the ramp into the parking lot. That was a little confusing and kind of a pain, but maybe not really their fault. Also, I had difficulty finding the laundry room.
Probably a decent price for the area, but higher than I had hoped for. Comfortable bed. Rooms were non-smoking, but smelled as though this might have been a recent change. The whole hotel smelled like a smoking hotel. First night in, when I was trying to sleep in advance of an early morning half marathon, there was someone out in the hall talking loudly on his phone about problems with his ex. Probably didn't want to wake whoever was in the room with him, so woke the whole rest of the hotel instead. Second night, also lots of loud commotion in the halls. So, I guess the best I can say is that the rooms are not very sound-proof. Room had no tub, only a shower. I was really looking forward to a hot soak, after returning from the half marathon. :-(
Everything was a great experience staff nice good breakfast the parking outside plenty of space but All the people smoking on front of the hotel and the back entry was terrible every time we coming out there was two or four smoking I know this is something I can't fix but at least tell the people smoke a little bit away from the entry or behind the premises
I loved the staff and the rooms. It is a great hotel
The price and location. I stayed in a room that was at one time a smoking room. And it still reaped the smoke.
The front desk Hostess was very very pleasant, friendly and helpful without any signs of impatience through our many questions concerning the area. Several rooms had multiple children that were restless and somewhat noisy. Had a ball tournament going on at this time. Did not like that all rooms were open to one pet. There were no segregated rooms available which did not allow for pets. Breakfast was as advertised but it could be upgraded for better selection is what I would recommend. Overall somewhat pleasant for the discounted price we were looking for on this particular trip.
The rooms were very clean and felt so roomy due to the very high ceilings.
This guest did not leave comments about this hotel.
It's convienient location
Clean roomGood breakfast Swimming pool close at night
Big suite, clean and great breakfast! Fitness room is small
The hotel was a great location for us!Room was nice and roomy! The beds were very comfortable!
The location of the hotel was exactly what we wanted. The breakfast was fantastic! N/A
The staff was very nice and friendly! Room was clean, quiet and very comfortable! Location was not what we expected but was convenient to restaurants. No vending options other than over priced drinks and snacks from the hotel.
I left the hotel without my wallet which had a large sum of money in it. 40 miles down the road I called the hotel, They found it in the room and I returned o recover it with all the money cards etc. two very honest hotel staff. Thank you!
It is a Hampton and consistency is always a plus no transportation to the Airport Cab fare too high.
Very good service and staff was nice and friendly. We will consider this for our next trip. Asked to do a little extra cleaning and they did. Thank you
Even though it said there was constructing going on we had no issues. Everyone was friendly. Very clean.
Comfortable and clean/modern bathroom with hot water for a nice relaxing shower to then rest plus internet worked like a charm A little expensive but it's a nice hotel
I liked the location of the hotel very much so and the guy who works the night is very nice and helpful. The bed was very uncomfortable and even talked to the front desk about it, they seemed to not care. She was rude and kept treating us like we were not intelligent to use the bed properly.