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Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
Lobby and elevators smelled of mold.
the kid,s swimming pool
Bed is comfort,seaview,the hotel employee is good No
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
The hotel staff particularly Reception staff are very friendly and help-ful.Buffet Breakfast spread is good.Hotel situated close to Patang beach and Banga road and choice of eateries close by. Hotel design looks impressive and futuristic but the rooms are small and not well appointed.There is little place for placing our luggage and belongings,The cots and beds are just adequqte and not to our liking.Rooms decor and furnishing lacks cosyness and the feeling of intimacy.
The room are nice. The main swimming pool is very nice ! You can't come with guest...
Convenience Reception desk staff service
Staff very friendly, huge room and bath, very clean good value
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
the chikingout is not fliksabul
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
privacy cost of food & drink
3 big swimming pools all around the resort, so each one is not very busy...
The hotel has a great modern design with wonderful views of the sea. The restaurant, the Plum, had amazing food and if you book your table early try to get the round tables inbedded in the furniture. Unfortunately they have not finished building the hotel yet, so from 9am - 5pm building works are taking place, which can be VERY noisy at times. They anticipated this would end by the end of August though, and to be fair it didn't really bother us that much in the end.
The finer touches and attention to detail like choosing a scent for the ammenities in room as well as nightly oil burner with turn down service The location from main city and the lack of transfer service, only 1 per night with a limit of 10 people, this hotel is great if you just want to stay at the hotel or have your own hire car
I like my room the best. It was on high floor with the balcony facing the beach, sun ,sea and the sky. A peaceful and romantic area and posh ambience which make me n hubby felt relax and at from the busy city of singapore. The place was perfect except that there is no water hose in the WC
The hotel was modern, the room was nice, the seaview was excellent! When I check in my room take a shower the room goes the water level in silted up to have a bath. I call thw one step service ( FO counter) all the towels and bathrobes is wet. I need her call housekeeping and engineer . Later engineer check and fix it . He say ( OK ), but no one to change my towels. I call it again after 20 min. She come to change it . At night time the shower room problem again. Next day I go to FO counter and tell here again. I need the shower room no problem she only say ( yes......yes ). If can't fix that I need to change the room . Finally no one follow up when i check out the shower room still water level is silted up to go . This is my bad holiday and unhappy experience and my friend's room is many ants. Why i give trips everyday no one follow up . I just want clean and facilities iis no problem.
The view of the Sea right outside the hotel , the Jaccuzzzi in the room was so awesome... !!
it's not good hotel,,,pls don't reseved,,,
Receiption staff is the most freindly & feel very welcome. Pool side staff not so freindly,they more depand on races......
Room with Jacuzzi, View maybe Staff, Location, Food, Room Amenities
Good location, the facilities are good. Service was terible. Anyone can take an order and diliver a plate to a table. To diliver great service, this hotel needs to undergo a major leadership and attitude change. Staff recieves no training on all areas!
Mainly adults staying here, free WiFi connection throughout resort, Spa was amazing, most of the staff were very friendly and attentive. Not enough lounge chairs to accommodate at full capacity, staff's understanding of English needs to be improved, public areas need more attention to cleanliness, sound insulation was poor between rooms & corridor, house keeping start very early so no possibility to lie in.
Very good location (100m to Bangla and Jungceylon, 300m to Patong beach), new rooms, friendly stuff Everything is ok
Discountbooking for new hotel. Room in unfinished annex-building. Not all in room was working proper. Room was in a new annex-building that was not finsihed yet. I was probably first user of room. Shower was hanging at 2.30 m high standing vertically. Few other small items were not finished in the room.
Good location, close to beaches and shops. A decent breakfast and very obliging staff.
The room was clean and large. The breakfast spread was reasonable. The hotel is within close proximity of the points of interest in Patong. The reception staff were helpful and very friendly. There was work going on in the next building and unfortunately the work starts rather early in the morning. Hence, not able to sleep in as the noise from the work is disruptive.
Lovely stay at APK.Clean modern room.10 Min walk to beach.5 Min walk to Mall.2 Min walk to Banglo Road.Friendly staff and lovely breakfast.Would def recommend.
Recommend for couple stayer not for family. good location to everywhere. Staff not very friendly. I am hearig impaired person and staff should practise english more often. and swimming pool water not 100% clean. should provide cleanliness at the swimming pool.
rooms, staff, free wi-fi no fitness gym, no parking, not good breakfest
It was ok but not satisfied. The staffs were not kind. If u want "resort" for rest, i don't recommand patong beach. Unkind, unfriendly and unhappy staffs. Cleaness of room is ok but toilet was not clean
Good location (Kamala beach) and nice swimming pool
beach side so many insects and lizards in and around the hotel
Due to a twin hotel on the same campus, there's no children in this hotel. There's a great buffet b'fast, and many other guests seemed to have full board. Many people from Russia and Scandinavia. Two bottles of water provided free daily. Shuttle to Patong and Central Market for less than a taxi or a tuk tuk costs. Endless pools! Great restaurant locations on the beach. Swim up bar with connect four. Strong air con in the room, and free wifi in lobbies. Rooms aren't immaculate, mould in the shower, light fittings inadevrtently showing. Towels smell less than fresh. Bathroom lighting a little dark. Some pillows lumpy (but happily provided more)
Near the beach ,and in very nice erea the hotel over price for Booking.com,when I asked the people staying next rooms ,one from germany told me the price which is less by 30%than the price I got from booking .com and he got it from travel agency in his country,the same thing siad to me on man from England.the hotel charge for every service , like _ ice,shuttle etc.
Excellent hotel, staff were excellent, location is nice with good beach and restaurants. Good to hire a scooter so you can at out of the resort easily. Sound proofing between rooms was not so good.
This hotel has expanded significantly since I stayed in the early 2000's; it now appears to be a combination of Sunwing/Best Western and is a sprawling complex of ugly buildings with a very impersonal and perfunctory staff who you never see unless in reception which is the opposite end of the beach/sea entrance! Does not have the charm it used to and I would not likely stay there again. Its impersonal and perfunctory culture and the taxi fare to the airport 600bht which is in contrast to the airport controlled taxi to Kata Beach 750bht for a journey almost twice as long!
i stay 1 night then i chaged fast very bad location
Great hotel, no complaints.
Easy walk to the beach from hotel. Breakfast is very tasty and the Egg station gentleman really knows how to make a perfect omelet. Hotel staff always greets you when you pass by. Hotel is not new but rooms are kept very clean.
The air condition noise is kind loud.
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.