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convenience & comfort
Nice room. Not very big with nice terrace. Very good breakfast. Globally a beautiful classic hotel. Thw water wasn't draining away in the shower. Some ventilation problem in the room.
Breakfast ! We have a ruine house front of the windows...!!
The location was excellent for sightseeing. The hotel was quite beautiful and the breakfast was very good. The staff was not particularly helpful or friendly. The hotel was attractive but not particularly enticing or comfortable. Our room was substandard dark and dreary.
Beautiful roof terrace, room was comfortable and bigger than expected. Bath was dirty and shower pressure was very weak.
Staff at desk. Very inpolite and unhelpful.
The balconies they have in each room. A nice break. The rooms were basic, good but not wow. The breakfast was pretty unimpressive!
Central location in the old town of the city. Very nice reception desk staff.
Friendly helpful staff. Convenient central location
The ambience and location of the hotel. Staff were very helpful, especially the bar staff. We loved our stay there; it was one of the best hotels we stayed in during three weeks' travel around Italy. The water pressure in our shower on the 4th was inadequate.
Close to Stations. Panorama from terrace
The position of the hotel is convenient for the major sights and transport. The view from the roof while we had breakfast was breathtaking We got back to the hotel late and a machine selling hot or cold drinks would have been welcome as the mini bar was empty
The staff is awesome - they went out of their way to help with our special requests and multiple change of plans Nothing
convenient location near to station and main tourist sites, great roof terrace for breakfast/evening drinks, friendly and helpful staff Some noise at night from street bars.
The roof terrace was lovely with amazing views over the city. The hotel was in a central position with easy access to the train station. The staff were really friendly and helpfull.
A good location besides train station There are PUBs nearby the hotel and it is noisy at night!!
Short walk from the train/bus station. Close to restaurants and sights. Great views from the rooftop restaurant. Room was a good size. Bathroom is a little cramped. Shower only. Wifi can be a little spotty during busy times. Saturday night can be a little bit noisy from the bars outside, but no problems other times.
Helpful reception and breakfast staff. Central location. It was noisy with bulding work in the light well commencing at 6.45 AM by throwing bricks into a wheelbarrow. We were in room 508. Also pillows were rock hard.
The staff was just superb. Friendly, helpful and always available. The roof top lounge was a real treat with stunning views of the old city. We enjoyed it for breakfast and wine in the evening. Our room was lovely, small fridge, very nicely appointed. Great location for exploring the markets, port and other important sites in old Palermo.
The Hotel's location and was impressed by its cleanliness
We like the room which is good value for the price. It seems recently renovated and it's nice to have high ceiling. The terrace at the top where we had breakfast is really nice. The hotel is hard to get to. We got stuck in a traffic jam in center of town. There's so many one way streets and we got lost many times. The parking garage is not exactly close by. Inside the room, the shower door does not close properly and the drain is slow. That was a bit annoying.
very nice hotel, the staff was friendly, attentive and helpful especially in breakfast room, the outstanding reasturant. very spacious bathroom. double room was not enough spacious
The room was beautiful though absolutely no view.Bathroom was like a spa. Sheets and bed were wonderful. Decor was far more elegant than expected. Spa also is beautiful. Need more staff at night and during the summer. They were overworked and it led to an extremely slow resolution of problems with the internet and phone etc. The houseman was delivering room service and getting parked cars. It was
The Bye Bye Blues restaurant was absolutely outstanding and a wonderful surprise. We did not expect to find a restaurant of such a high standing in Palermo. Also being a coeliac I was very impressed to find that there was gluten free bread for me at breakfast and at dinner. Excellent service. Also the bathrooms were fabulous with magnificent large shower heads which gave the best shower. There is nothing negative that I could say about the hotel, staff or restaurant. I would definitely stay there again.
In the bathroom, the shower was difficult to adjust (to turn on/off and temperature-wise) and there was a problem with the sink plug.
After booking at an already competitive rate, I was delighted to get an upgrade (late August, city centres in Italy are devoid of italians/business travellers so hotels have more availability) and it was a room at the back so very quiet and overlooking the roof of a big church and just wonderful. Their restaurant was also the one which served us the best meal of the whole week in Sicily and the staff were helpful with choices of wine and food. Hotel staff also recommended us a local car rental which proved in turn to be very competitively priced and helpful too. Oh and it couldn't have been more central. It is spread over 2 buildings so there was a slightly roundabout route to our room but that was not a problem.
The staff were extremely helpful at Quintocanto. Alitalia lost our bags and the hotel staff tracked them down for us and made sure they were there before our departure (trust me, it didn't look promising). In the meantime, my wife and I had an excuse to enjoy the shopping in the area and relaxed with an excellent massage in the spa. The prices are reasonable, the location is excellent, and the service is even better. We did not have a car, but I can imagine that parking in the area would be difficult.
I like its central location, its parking service, and its looks. Maybe the lack of light in our room.
Relatively modern hotel in the middle of Palermo. Breakfast was great! No Tea or coffee available in the rooms, Resturant closed on our second night.
Best location for sight seeing. The restaurant was excellent. They had a wifi access, but I could not get connected for some reason. The hotel staff said it was something wrong with my PC or sofrware. It could have been helpful if there is some kind of written instruction.
Great and very central location, clean and new both in the rooms and the common areas, tasteful and functional decoration (but not cold or without character). Good breakfast, at least for general Italian standards (that is, do not expect a huge buffet but it is also not the regular croissant - jam - coffee kind of minimal Italian breakfast). There was some construction noise, which we also saw in other reviews from September 2010, but thought would be over by our trip (which was mid-November). Unfortunately it was not the case. Having read about it on booking.com, we had requested a room away from the construction work when booking, but that did not happen. We understand from the hotell staff that it is from a neighbouring building so they do not have much control, but it would be good if they could speak to the neighbours and have the noise at least not before 10 am (it started at around 8.30).
We have enjoyed the hotel which is clean, new, central, quit - just beautiful.
This is one of the best hotels we have stayed at. We travel quite a lot and this hotel is definitely one that we would like to recommend. We stayed in a Deluxe room, with a separate jacuzzi room. We also had dinner in the hotel restaurant and can recommend this to anyone staying at the hotel and not wanting to go out and hunt for a top-restaurant. Breakfast was not top (choice of food) - but was it was fresh. No glasses in the room/mini-bar...
The architecture of the hotel and the elegance of the rooms.Very quiet and discrete place to be in the heart of the city of Palermo.Excellent value for the money. The quality of the breakfast is improvable.
Nicely appointed rooms in great location. Friendly, helpful staff. not their fault, but there was a power blackout one night.
Gorgeous, clean, great location and felt safe. A true gem. I can't wait to go back.
the location and design of the hotel was excellent. as was the reception staff - very helpful with enquiries re restaurants, trains, buses etc. the breakfast was quite poor. on 2 days we were seated at tables with stained table cloths - should never be allowed. the scrambled eggs were lumpy and watery - no resemblence to scrambled eggs at all.
Great location, close to main station and shopping area
Very good value for money, perfect location (in ther heart of the city), kind staff and very good breakfast. Maybe a little bit noisy in the morning when staff clean rooms from the upper floor.
The breakfast The worst night ever. Via Roma is a highway at night, therefore, impossible to sleep. The old mattress with the feeling of spring that gets into your skin does not help the situation. The bathroom, covered with mold and hair was just disgusting. I do not understand how customers can leave good comments about this hotel. The price is not worth the effort, believe me!
Very friendly and helpful staff. Great breakfast. Excellent location. Beds are very soft.
Situation near station, airy clean rooms, nice breakfast
Good location, close to Palermo Central rail station. Staff helpful and friendly. Room was on the small side.
Location was very good, 400 yards from the main central train station in Palermo. We stayed in room 14 where the window faced a brick wall. No air supply into the room and although the rooms are advised to be soundproof they are not. The rooms don't have proper doors and you can see into the corridor through the crack in the door. Room was dusty and not cleaned properly. Only one very dangerous plug socket to use between the two of us, which the TV and lamps where also plugged into with an adapter. Bathroom very old and dated not very comforting. Hotel didn't advise that a school group would be staying in room 15 on our last night so was very noisy.
Central location, cleanliness and good breakfast No
Location. The room we had bookined for our friend had a shower that did not work well. Hotel adjusted the price for him.
Location; Helpful, friendly staff - we were able to leave our luggage after checking out to collect later; Full of character - loved the lift! but with modern facilities and comfort; Good breakfast;
The location was very nice. Very close to the traing station Easy access to all the attrications . Close to restaurants and staff Was awesome. The Shower was very small.
nice staff, central location in an old town, many bars and restaurants nearby, walking distance to main historic attractions no lift, it is difficult if you have a heavy bag
Central location excellent as just a couple of minutes from 4 Corners and close to Teatro Massimo,tourist sights and lively alfresco eating area at night time.Room was clean and balcony had views of Mt.Pellegrino.Family staff very friendly and generally helpful. Room a bit small.Air-Con wasn't the best considering the heat.Breakfast frugal(coffee and croissant).
Very basic facilities and not easy to find. Despite the nice staff, not value for the money
the location the "continental breakfast"
The room was basic, practical and very clean and comfortable I was asked for passport and expected to leave it at Reception without any knowledge of when it would be returned as hotel manager, I didn't speak Italian, hotel manager no English, frustrating.. Breakfast was very paltry, tea awful (powdered I think); warmed up fresh pastry, nice but no alternative, but acceptable.Thank you
Very good location: it was close to Quattro Canti and all the major Palermo sites are easily accessible. The hotel is managed by a family and everybody was very friendly. It is an excellent Price for Value. The breakfast could have been more various, but for such a price, it was understandable. The room was noisy, especially from Thursday when a bar played loud music.
Excellent central location, friendly and helpful staff, powerful air conditioning, great showers Noisy at night from night clubs, sufficient to affect two of our party with rooms overlooking these
Parking Terrible. Clastrophobic room, near a construction site in the day, and a club in the night - so noisy!
The family maneger It is not find easily,