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Location Customer service
Super friendly staff! Hair in the bathroom that wasn't mine.
This was a horrible stay for us there was roaches in our room and all the hotel wanted to do was come and spray our room so that we can sleep with that horrible smell. Finally after complaining to the manager they moved us on our last night and gave us 2 breakfast vouchers. That still did not make up for the horrible time we had sleeping with roaches in our room and on our beds every single night.
Too noisy. Rooms not insulated well for noise and group of kids running around till all hours. I was there for a business convention and asked specifically for a quiet spot and had to complain the first night 3 times and finally had them bring me earplugs.......
The pool The service, the room was terrible, the sinks don't drain, the shower curtain doesn't come all the way down, it took almost an hour to have a fridge delivered when I had frozen essentials that needed to stay frozen. To top it all off there was a dirty sock on the floor from a previous guest that housekeeping didn't get!!!
The room was ok... I have 2 small children and come to find there was no bath tub. That was disappointing. We had wood flooring which was awesome except the fact that it was dirty. Our feet were so filthy we had to clean them before we left and before bed. The crib we got for my son was dirty, old and the matress was super thin. The shower was not clean... pubic hairs in the corners. It seems like they clean but no deep cleaning at all.. i didnt see any roaches in the room like some have mentioned. I did see a dead one out of our room and it was huge. The only positive was the location and how close it was to seaworld and the property. The rooms were just ok like I said but if you want to be able to walk to seaworld then it can be worth it.
I liked the privacy from the highway. Transportation to the theme parks. Having the I ride right outside the door. outside the door. The staff was exceptionally friendly and helpful. I wish there could have been more options to go to the theme parks (City Walk) at night.
Location and staff were great. Hotel is tired and needs some help. No elevators in buildings with exterior corridors (had to carry suite case up 3 flights) and they didn't tell me that. Room didn't have a blow dryer when I got there but they did a good recovery and brought a new one quickly. Sheets looked like they were torn and needed to be replaced and were hard.
The rooms were okay, but the ongoing construction left us wishing there were headphones in our room. Also, I had to park way on the other side of the facility instead of near my room. I told them I was handicapped and could not walk any long distance, Instead of an apology, i was handed a piece of paper that said I was promised a room, not a parking place. This caused a huge amount of stress and unnecessary pain to me. As this has never come up before, I never asked if I would have a place to park. The room was clean. The pool looked nice. That's it.
Location and amenities , quality of the food. Noisy neighbors. Waitress was friendly but service was very slow. While restaurant was almost empty!
Friendly front desk staff and restaurant staff. I didn't like the outside "resort " rooms. I would have much rather been in the tower. We were by the pool and it's too loud and stays open way too late for families. It was an ok value for the money. I also didn't know that booking through Kayak takes away my Hilton points.