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Ontario Grand Inn & Suites

3333 Shelby Street, Ontario, CA 91764, United States
+1 909 948 7000

฿ 2,793+

Overall guest ratings

5.0/10 OK
Based on 1,889 reviews

Review highlights

  • 9.0
  • 5.6
  • 4.6
  • 3.4

Nearby

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    About

    With a stay at Ontario Grand Inn & Suites in Ontario, you'll be near the airport and convenient to Citizens Business Bank Arena and Ontario Mills Shopping Mall. This hotel is within close proximity of Ontario Convention Center and Scandia Amusement Park.

    Rooms

    Make yourself at home in one of the 92 air-conditioned rooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

    Amenities

    Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access and a television in a common area.

    Dining

    Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).

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    Hotels.com

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Outdoor pool
    • No smoking
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Free parking
    • Designated smoking area
    • Room service
    • Bar/Lounge
    • Cable or satellite TV
    • Free airport shuttle
    • Free Internet
    • Free long-term parking
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    Reviews

    Guest reviews

    Overall rating

    5.0 OK
    Based on 1,889 reviews
    • 9.0 "Terrific location."
      9.5 "95% liked the proximity to shopping."
      9.9 "Good access to the airport, said 99%."
      9.4 "Easily accessible by car, said 94%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought parking was inexpensive."
    • 5.6 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      6.2 "62% said the reception staff was ok."
      6.3 "Only 63% thought the service was professional."
      5.5 "Bar service was average, according to 55%."
    • 5.1 "Average comfort."
      5.0 "Beds were acceptable for 50%."
      6.1 "61% thought the bathroom was big enough."
    • 4.6 "Bar is not good."
    • 3.4 "Disappointing food."
      2.1 "79% did not enjoy the desserts."
    • 3.2 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
      3.3 "For 67%, the lobby entrance was sub-standard."
      0.6 "94% complained about the elevator."
      2.7 "Business facilities were unsatisfactory, according to 73%."
      3.8 "62% found the grounds unpleasant."
    • 3.2 "Awful rooms."
      2.1 "79% complained about the bathroom."
      2.7 "73% said rooms were dirty."
      0.5 "95% thought they were poorly maintained."
      1.3 "87% found problems with the furniture."
      0.3 "97% thought the tv was sub-standard."
      4.7 "53% had problems with the shower."
      0.9 "Air conditioning was criticized by 91%."
      2.4 "76% said the bathroom was dirty."
      0.6 "94% were unsatisfied with the kitchenette."
    • 2.8 "Awful breakfast."
    View all review categories

    Overall rating

    5.9 OK
    Based on 774 reviews
    • 8.7 "Location is great."
      9.4 "94% liked the proximity to shopping."
    • 5.0 "Service is ok."
      6.2 "Only 62% found the staff to be friendly enough."
      5.8 "58% said the reception staff was ok."
      6.7 "Only 67% thought the service was professional."
    • 4.8 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      0.8 "Air conditioning was criticized by 92%."
    • 4.6 "Bar is not good."
    • 3.3 "Disappointing food."
      2.0 "80% did not enjoy the desserts."
    • 2.8 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      3.1 "For 69%, the lobby entrance was sub-standard."
      0.7 "93% complained about the elevator."
    • 2.5 "Awful rooms."
      1.9 "81% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      2.1 "79% said rooms were dirty."
      4.9 "51% didn't like the uncomfortable beds."
      1.3 "87% found problems with the furniture."
      0.2 "98% thought the tv was sub-standard."
      4.7 "53% had problems with the shower."
      2.0 "80% said the bathroom was dirty."
      0.8 "Air conditioning was criticized by 92%."
      0.6 "94% were unsatisfied with the kitchenette."
    View all review categories

    Overall rating

    4.6 OK
    Based on 472 reviews
    • 9.1 "Terrific location."
    • 5.5 "Service is ok."
      6.5 "Only 65% found the staff to be friendly enough."
      6.1 "61% said the reception staff was ok."
    • 4.4 "Vibe wasn't good."
      2.7 "For 73%, the lobby entrance was sub-standard."
      4.5 "Unfriendly atmosphere, according to 55%."
    • 3.3 "Disappointing food."
    • 2.8 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      2.7 "For 73%, the lobby entrance was sub-standard."
      0.5 "95% complained about the elevator."
    • 2.7 "Awful rooms."
      2.0 "80% complained about the bathroom."
      2.6 "74% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      1.0 "90% found problems with the furniture."
      0.3 "97% thought the tv was sub-standard."
      2.6 "74% said the bathroom was dirty."
      0.7 "93% were unsatisfied with the kitchenette."
      4.8 "52% had problems with the shower."
      0.7 "Air conditioning was criticized by 93%."
    • 2.6 "Awful breakfast."
    View all review categories

    Overall rating

    4.7 OK
    Based on 510 reviews
    • 8.9 "Location is great."
      9.9 "Good access to the airport, said 99%."
      9.6 "96% liked the proximity to shopping."
    • 5.5 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      5.6 "56% said the reception staff was ok."
      6.2 "Only 62% thought the service was professional."
    • 4.9 "Bar is not good."
    • 4.6 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      1.2 "Air conditioning was criticized by 88%."
    • 3.4 "Breakfast is below average."
    • 3.0 "Awful rooms."
      1.7 "83% complained about the bathroom."
      2.9 "71% said rooms were dirty."
      0.5 "95% thought they were poorly maintained."
      4.6 "54% didn't like the uncomfortable beds."
      1.2 "88% found problems with the furniture."
      0.3 "97% thought the tv was sub-standard."
      4.3 "57% had problems with the shower."
      2.3 "77% said the bathroom was dirty."
      1.2 "Air conditioning was criticized by 88%."
      0.5 "95% were unsatisfied with the kitchenette."
    • 2.9 "Food is inedible."
      1.7 "83% did not enjoy the desserts."
    View all review categories

    Overall rating

    6.0 OK
    Based on 132 reviews
    • 8.9 "Location is great."
    • 5.7 "Average comfort."
      5.7 "Beds were acceptable for 57%."
    • 5.4 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
    • 3.7 "Rooms are not good."
      2.2 "78% complained about the bathroom."
      0.5 "95% thought they were poorly maintained."
      2.8 "72% said rooms were dirty."
      1.1 "Air conditioning was criticized by 89%."
      0.2 "98% thought the tv was sub-standard."
      1.1 "89% found problems with the furniture."
    • 3.2 "Terrible amenities."
      3.2 "68% thought the building wasn't nice."
    • 2.8 "Awful breakfast."
    • 2.5 "Generally quite dirty."
      2.8 "72% said rooms were dirty."
      2.1 "79% thought it was rather dirty."
    • 2.0 "Disappointing internet connection."
      1.3 "87% said the wifi quality was bad."
    View all review categories
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