Overview

Imperial Hotel and Suites

5851 Victoria Ave, Niagara Falls, ON, Canada
+1 905 356 2648

฿ 1,873+

Overall guest ratings

6.2/10 Good
Based on 2,196 reviews

Review highlights

  • 8.8
  • 7.3
  • 4.1
  • 3.4

Nearby

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    About

    Location.

    The Imperial Hotel and Suites is located in downtown Niagara Falls, Ontario, Canada, and stands 1 block from the Falls Avenue Entertainment Complex and the Maid of the Mist boat rides. The hotel is also less than 1 km (0.6 mi) from Casino Niagara.

    Hotel Features.

    Multi-function rooms accommodate corporate or social events and include free WiFi. The hotel features a restaurant, an indoor pool with a spa tub, a fitness center, and an arcade room. A tour coordinator is available to assist with local sightseeing arrangements. Additional hotel amenities include 24-hour reception services and laundry facilities.

    Guestrooms.

    This hotel features 104 guestrooms with pale-wood furnishings and floral-print fabrics. All rooms include sitting areas with sofas, refrigerators, and coffee/tea makers. Microwave ovens are available on request. Accommodations feature satellite television, safe-deposit boxes, and free WiFi. The Honeymoon Suite features a heart-shaped jetted tub, while Junior Suites include jetted tubs and separate sleeping quarters with king beds.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Hot tub
    • Indoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Pool table
    • Storage available
    • Non-smoking rooms available
    • Gift shop
    • Laundry facilities
    • Bar/Lounge
    • Cable or satellite TV
    • Safe
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    6.2 Good
    Based on 2,196 reviews
    • 8.8 "Location is great."
      9.4 "94% liked the proximity to sightseeing."
      9.3 "93% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 7.3 "Good service."
      7.7 "77% found the staff to be very friendly."
    • 7.1 "Good breakfast."
      8.4 "84% were happy with the price of the breakfast."
    • 5.3 "Food is average."
    • 4.1 "Rooms are not good."
      3.4 "66% said rooms were dirty."
      4.4 "56% didn't like the uncomfortable beds."
      1.3 "87% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      1.7 "For 83%, the rooms looked old."
      1.3 "87% found problems with the furniture."
      1.3 "87% thought the tv was sub-standard."
      1.6 "84% said the bathroom was dirty."
      4.5 "Air conditioning was criticized by 55%."
      1.4 "86% had problems with the shower."
      2.1 "79% were disappointed with the minibar."
      1.7 "83% criticized the small bathroom."
      3.1 "69% were unsatisfied with the kitchenette."
    • 3.4 "Not very clean."
      3.4 "66% said rooms were dirty."
      3.4 "66% thought it was rather dirty."
      1.6 "84% said the bathroom was dirty."
      0.0 "100% said that wellness & sports facilities were unclean."
    • 2.3 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      1.6 "For 84%, the lobby entrance was sub-standard."
      0.0 "100% complained about the elevator."
      0.8 "92% thought the facilities needed updating."
      1.3 "87% didn't like the architecture."
    • 2.2 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
      1.6 "For 84%, the lobby entrance was sub-standard."
      4.0 "60% criticized the plain hotel."
      2.0 "80% didn't like the unstylish hotel."
    • 1.8 "Disappointing internet connection."
      1.0 "90% said the wifi quality was bad."
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    Overall rating

    6.8 Good
    Based on 856 reviews
    • 8.9 "Location is great."
      9.5 "95% liked the proximity to sightseeing."
    • 7.4 "Good breakfast."
      8.5 "85% were happy with the price of the breakfast."
    • 7.2 "Good service."
      7.8 "78% found the staff to be very friendly."
    • 7.1 "High value."
      8.5 "85% were happy with the price of the breakfast."
    • 5.7 "Food is average."
    • 4.4 "Rooms are not good."
      3.7 "63% said rooms were dirty."
      5.0 "Beds were acceptable for 50%."
      1.2 "88% complained about the bathroom."
      1.9 "For 81%, the rooms looked old."
      1.1 "89% found problems with the furniture."
      1.1 "89% thought they were poorly maintained."
      1.4 "86% thought the tv was sub-standard."
      1.5 "85% said the bathroom was dirty."
      1.3 "87% criticized the small bathroom."
      1.4 "86% had problems with the shower."
      4.4 "Air conditioning was criticized by 56%."
    • 3.5 "Not very clean."
      3.7 "63% said rooms were dirty."
      3.4 "66% thought it was rather dirty."
      1.5 "85% said the bathroom was dirty."
      4.9 "Dirty pool, said 51%."
    • 2.4 "Horrible vibe."
      1.8 "82% criticized the unstylish hotel."
      1.7 "For 83%, the lobby entrance was sub-standard."
    • 2.1 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      1.7 "For 83%, the lobby entrance was sub-standard."
    • 1.6 "Disappointing internet connection."
      0.8 "92% said the wifi quality was bad."
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    Overall rating

    5.9 OK
    Based on 1,295 reviews
    • 8.7 "Location is great."
      9.4 "94% liked the proximity to sightseeing."
    • 7.2 "Good service."
      7.7 "77% found the staff to be very friendly."
    • 6.9 "Breakfast is mediocre."
    • 5.3 "Food is average."
    • 3.5 "Rooms are not good."
      3.0 "70% said rooms were dirty."
      1.3 "87% complained about the bathroom."
      4.5 "55% didn't like the uncomfortable beds."
      1.4 "For 86%, the rooms looked old."
      0.9 "91% thought they were poorly maintained."
      1.0 "90% found problems with the furniture."
      1.4 "86% thought the tv was sub-standard."
      2.1 "79% said the bathroom was dirty."
      2.1 "79% were disappointed with the minibar."
      4.1 "Air conditioning was criticized by 59%."
    • 2.8 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
      3.1 "69% thought it was rather dirty."
      2.1 "79% said the bathroom was dirty."
      4.9 "Dirty pool, said 51%."
    • 2.0 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
      1.5 "For 85%, the lobby entrance was sub-standard."
      0.0 "100% complained about the elevator."
      0.8 "92% thought the facilities needed updating."
    • 1.7 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      1.5 "For 85%, the lobby entrance was sub-standard."
    • 1.7 "Disappointing internet connection."
      0.9 "91% said the wifi quality was bad."
    View all review categories

    Overall rating

    5.6 OK
    Based on 21 reviews
    • 7.2 "Good service."
    • 6.8 "Average value."
    • 3.5 "Rooms are not good."

    Overall rating

    6.2 Good
    Based on 21 reviews
    • 8.8 "Location is great."
    • 5.8 "Average comfort."
    • 4.0 "Rooms are not good."
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