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The location. Booked a room on the Wednesday for Saturday occupation. Told the restaurant was full, could only eat at 5.30 or 10.30. Surely some places should be kept for guests. Lounge unbelievably cold.
Wonderful Staff, beautiful hotel , terrific location !!! No
Friendly, helpful staff. Great welcome. Very comfortable bed and bedding. Towels large and soft. Free, easy access internet without problems. No view from the window (4th floor). Room smelt of cooking from outside. Decor in room and restaurant was soulless and business like. Only one of everything in minibar, but two guests!
The hotel was really well situated. The staff were very approachable and friendly. The room was also very clean and well equipped The bar attached to the hotel seemed a little busy and loud. For a hotel bar I like a nice calm atmosphere to relax with a drink later in the evening.
Decor is chic and position is terrific Breakfast service was hit and miss. No room for an armchair in the bedroom
handy to town centre
The friendliness of the staff and the extremely well-appointed room, spotlessly clean. The hotel was ideal for our theatre/shopping stopover.
Staff went out of their way to help me with all the problems I encountered with the hotel. Too many to detail here! See the reviews on TripAdvisor too.
I was impressed with the Grey Street Hotel and will definitely be staying there again.
The interior design of the rooms and the reception area and cellar bar was outstandingly elegant, uncluttered and enjoyable. We welcomed the opportunity to go to the adjoining restaurant for dinner. The water in the shower didn't drain away and Channel 5 was unobtainable - we wanted to watch the Test Match. An iron with an ironing board would be a welcome addition.
The room was very clean and comfortable and newly furnished, staff very helpful. The panini that i ordered through room service was over cooked and hard. Also i paid cash in the morning and yet the hotel held back funds in my bank account which have not been released to date!
Contemporary modern rooms, good location in Newcastle city centre and close to bars and restaurants. Breakfast delivered to room was very poor. Room was located next to air conditioning shaft which was very noisy.
the black mould all over the bathroom ceiling!!!!
I like the location, the hotel is really near the centre. The bed wasn´t comfortable
Staff very friendly and helpful Public areas very worn
Situation of hotel.easy access to shops,bars.cleanliness
Requirements met for a one night stay.Good value for money-£45.
Checking out Everything
Location of hotel Had to stand and wait 25 minutes for soneone to come and book us in at the reception No heating provdided apart from mini desk heater which did not provide much heat at all mould on the bathroom ceiling and walls and stunk curtains were not big enough to cover the window which made the room cold and draughty. Waited 40 minutes for breakfast in the morning where we sat in a cold room because of the heating not working
Breakfast was freshly cooked. Was difficult to find - situated in an area that 'has alot to be desired' Outlook was of a rail bridge and underneath it's arch's - the 'homeless' living. Not recommended for a saturday night stay - unless you like the noise/music until 3am of the pubs and clubs.
clean /comfortable room situation as it was very noisy until about 4am also they ran out of supplies for cooked breakfast
closeness to northumbria uni
Excellent location of hotel, right next to the city centre. Twin room was clean, tidy and comfortable and the breakfast was also excellent. Staff were very friendly and helpfull, will definatley stay here again. Meal in resturant at night wasnt that nice.
the rooms were cold poor wall controls and no instructions made in a cold stay
Service and Food
location very good parking charges
people were very friendly
good facilities in room;very central for the city; clean; Disappointed that restaurant was not open on Sat.; unable to find entrance easily when on foot; steep stairs to haul luggage up from this entrance
Going to my sons graduation, only The state of the hotel was dire, cleanleness left alot to be desired, security appauling, the bar closed at 10:45, not good in a hotel. I was charged twice. The reviews were not brilliant, but they should be worse, I would not rate it 2 star let alone 3 star.
Staff were friendly and it was very central, outside noise minimal. Breakfast on Monday was chaos - items running out, lack of staff. Shower was dreadful. General appearance dreary.
The evening meal I thought the Hotel was shabby, noisy, my room smelt of smoke although it was non smoking. I thought the room was poor quality for the cost.
Made to feel welcome and our needs as a family were responded to very efficiently and with genuine willingness Our room was too hot on night one although when I asked for a fan we were given a different and cooler room
Friendly staff. Good food. Value for money. Breakfast was poor. Some cheese would do the trick!