Would you like to save as your currency permanently or for this visit only?
central to pubs
Staff very good No sky tv. Jacuzzi in bath didn't work.
The staff were excellent and bent over backwards to help. Parking facilities
Very helpful and friendly hotel staff. Very comfortable bed and good room facilities. Traffic noise disrupted my night's sleep somewhat.
Busy city centre hotel, excellent location, very helpful staff Room was so hot has to keep window open at night even though it was snowing,
excellent location, lovely staff and good facilities.
Ambience Room too small. Too hot. Window did not open. No 350
Beautifully restored staircase, on site parking, central location For a "superior" room, the furnishing was a bit utility, and the battlship grey colour scheme in the refurbished corridors was depressing.
They provide free internet which is great.And the location is good for travellors. The floor could be a bit of old and the noise from upstairs is annoying.
Friendly staff and good facilities Noise, woken up by both guests and noise outside the hotel.
Good location Pay for internet connectivty
nice rooms friendly staff and very central
It was very central to city centre and train station, people in Newcastle where all very helpful Found restaurant cold in mornings when having breakfast
Excellent breakfast, good location expensive parking!
Comfortable beds and nice clean rooms with modern furniture A couple of large groups on stag weekends etc made alot of noise at night. There was a very noisy party in one of the rooms on our floor.
Modern airy rooms
close to city center
Location and friendliness of staff Some noise from other rooms during early hours
The hotel was very nice, clean and couldnt have asked for a nicer place to stay
Everything from the staff to the hotel room was excellent. Views across the Tyne were outstanding... Paying an extra £12.00 for the hotel parking!
superb views good location car parking charge
Reception/housekeeping staff were very friendly and helpful. Rooms were very comfortable and clean. Good location in the city. Good facilities. Bar/restaurant staff were rude and unwelcoming. Our friends were allocated a disabled room with a disabled bathroom which was not requested or needed as clearly neither of them were disabled or required such a room. We do not feel that this was acceptable.
on check in there was only one member of staff so we waited quite a while to check in and there was a lot of noise right into the early hours of the morning from other guests
The room was roomy and spotless. Lovely bathroom and excellent shower. We have a good view of the City as well. The staff were friendly, courteous and helpful.
The hotel was clean, modern and staff were very helpful. The hotel location is a five minute walk from the quay side and a five minute walk to the bus station - were you can get a bus that takes ten mins to get to the metro centre. Didn't like the fact the hotel had no free parking facilities. You need to pay for the car park which costs around £6 per night
There is nothing better in this city so its the only option! Hotels in general are very poor in the UK....the quality of the materials that they use in their buildings is really the cheapest of the cheapest.....a 3 start hotel in Germany looks better than a 5 star in the UK......the water pressure in the showers is always an issue and my bidet at home is bigger than the bathtubs!
cigarette burns on the carpet, stains on the carpet, very small room, shower curtain not screen, air conditioning unit screeching!
Location to attractions
Location was just what I wanted Meeting friends and enjoying a very nice meal in Chinatown The Dragon House
Ease of access directly to city, facilities, bars, staff, the fact that it is an independent hotel & not a chain
Comfortable, quiet and calm.A lot of oldfashioned charm with helpful staff. Good service in restaurant.
We enjoyed the extra luxury of staying in a prime location in the city, we got upgraded to the bridal suite and no extra cost whic was fantastic and everyone was polite and very helpful, we would certainly come again and would be happy to recommend the hotel. we also loved the bathroom, the shower was great. we did not have breakfast as it was rather expensive and all the reviews said it wasnt worth it,
its location and the high standard of the hotel. I would have liked to check in an hour earlier.
Friendly staff and easy parking
Very helpful doorman who provided free map of Newcastle and information leaflet plus friendly advice Confusing 'levels' rather than floor numbers. Unusual for breakfast not to be included in room price.
It's proximity to the city, you couldn't get closer to the shopping and sights if you tried! The hotel was very basic, it had no atmosphere and looked shabby and in nead of a refit. A distinct lack of luxury swing as it has a 4 star rating!
Wonderful Staff, beautiful hotel , terrific location !!! No
Friendly, helpful staff. Great welcome. Very comfortable bed and bedding. Towels large and soft. Free, easy access internet without problems. No view from the window (4th floor). Room smelt of cooking from outside. Decor in room and restaurant was soulless and business like. Only one of everything in minibar, but two guests!
The location. Booked a room on the Wednesday for Saturday occupation. Told the restaurant was full, could only eat at 5.30 or 10.30. Surely some places should be kept for guests. Lounge unbelievably cold.
Parking of Car for the last night was paid for by Hotel. Car Parking Policy was not explained on Check-In even though the car Registration Number was completed on the Check-In Registration Form at the time. Breakfast staff (and most probably the supervisor) require to be trained: It took 3/4 of an hour and 3 reminders to get my breakfast of Kippers processed. The Staff commonly pass by tables with out clearing used / empty plates & bowles until the cooked breakfast plate is to be served or the tables are vacated. It is expected that the cooked breakfast plate be cleared once the contents has been eaten and pending the completion of drinking the balance of the tea / coffee pot!
Being close to Quayside. The room was well stocked with all he amenties needed for a night's stay and although we did not eat in the hotel, room service and the menu looked appropriate. We were placed in a room designed for the disabled so the bathroom layout and design was not what we expected. The room also had an ajoining door. The people who were in the next room were still talking at 4am - not 'rowdy' but loud enough to disturb our sleep.
I really liked the comfort of the rooms. To be honest I had no problem with the hotel as such.
Good stay overall. We (there were 3 of us on business) arrived at around 1 Pm and were told check in was 2 Pm so waited, only then to be told it was 3 PM. I still got my room at 2 Pm but my collagues had to use the spa to freshen up as we had a business meeting at 2.30 PM. I asked for a wake up call at 7.30 am but did not get a call. That said, still a good hotel overall and staff were friendly.
Its excellent location,good breakfast,helpful staff The decor was purple, grey and black - altogether too gloomy
Bar and Bistro staff very good service indeed. Nothing was too much trouble Dvd player in room wasn't working. Reported it 4 times and not got fixed. Had to checkout with dvd still stuck in machine so lost it. Hotel reception not very apologetic but gave me car park for free.
Staff were excellent Hotel rooms were too hot
large room, comfortable bed. parking at car park over the road, despite it being inexpensive. Public areas generally a liitle dark.
The ambiance of the hotel, very peaceful and relaxing. A double booking had been put through on your website which caused some confusion at check in as they had allocated 2 rooms for us.
Excellent facilities and service. Fantastic breakfast! None
General ambienece and location
The design of the room the full length window overlooking the river. The ease of getting to The Sage and the shopping centre. Staff were extremely attentive. We would definitely stay again. Nothing there isn't anything I can find fault with
Posistion was fantastic, our rooms had floor to ceiling windows, top floor with a fab view of the river
very comfortable bed communal areas very smart and pleasant bathroom past its best and shower facilities poor- not what I would expect from hotel of this level view from room very poor
Location for city centre the whole building was cold, the air con was noisey, the bathroom was shabby and cold. the breakfast was poor and the unhrlpful
The location. Room looked shabby and very dated with thread bear seats, an uncomfortable bed,grubby bathroom with a tap that leaked water all over the sink area.We were woken repeatedly through the night by people shouting and banging on doors.This is not what you expect from such an expensive hotel,extremely poor value for money!
Close proximity to the city centre and the river views from the room Wireless internet is only in Hotel Lobby and costs £20 per day(this is not rocket science and Hotel are out of order here). Bed was a bit hard and AC was a bit hot (control problem) and overall decor/fittings etc are dated and worn and reflect the time the hotel has been trading in this location. Car parking is an excellent bonus and lots of private space available for guests. Concierge is great and knows his stuff. (In general Hotel needs refurbishing but overall a clean and tidy place to stay).
The location of the hotel was excellent and the room was adequate and the reception staff were helpful. This was our third stay at the hotel and it appears to be letting its standards slip, there were not enough bar and waiting staff and the tables were all full of uncollected plates etc,we had to wait an age to get served if the barmaid was off her mobile long enough, the breakfast was similar not enough staff, expensive, and generally cold and pour quality/
The hotel was really well situated. The staff were very approachable and friendly. The room was also very clean and well equipped The bar attached to the hotel seemed a little busy and loud. For a hotel bar I like a nice calm atmosphere to relax with a drink later in the evening.
Decor is chic and position is terrific Breakfast service was hit and miss. No room for an armchair in the bedroom
Contemporary modern rooms, good location in Newcastle city centre and close to bars and restaurants. Breakfast delivered to room was very poor. Room was located next to air conditioning shaft which was very noisy.
Staff went out of their way to help me with all the problems I encountered with the hotel. Too many to detail here! See the reviews on TripAdvisor too.
The friendliness of the staff and the extremely well-appointed room, spotlessly clean. The hotel was ideal for our theatre/shopping stopover.
The interior design of the rooms and the reception area and cellar bar was outstandingly elegant, uncluttered and enjoyable. We welcomed the opportunity to go to the adjoining restaurant for dinner. The water in the shower didn't drain away and Channel 5 was unobtainable - we wanted to watch the Test Match. An iron with an ironing board would be a welcome addition.
I was impressed with the Grey Street Hotel and will definitely be staying there again.
handy to town centre
The room was very clean and comfortable and newly furnished, staff very helpful. The panini that i ordered through room service was over cooked and hard. Also i paid cash in the morning and yet the hotel held back funds in my bank account which have not been released to date!
Easy to find, nice sized room Very warm - no air-con
Friendly staff the decor, could do with a revamp
The Imperial was easy to get with clear instructions on the booking confirmation. The staff were friendly. I stayed in a single room which was niceley decorated and the bed was huge!. The Imperial provided everything I needed for my overnight stay!
Hardly anything, the hotel was 'tired' and in need of major refurbishment on the website I was led to believe this was a 4* establishment, from my experience it was only 2* See above
Locallity to city centre , right size room and amenaties were on hand.Evening meal was good value
We have stayed at this hotel several times and on each occasion the staff have been very helpful. The hotel will oreder a taxi for you and the service is excellent. The cabbies are friendly and will advise where to go and what to see. The hotel is a tad dated, and will obviously benefit from the re-furb that's taking place.
Friendly, helpful staff and a good breakfast!
It was handy to newcastle where we were visiting for the evening
the hotel was not good value for money and the breakfast was very poor
Location of hotel Had to stand and wait 25 minutes for soneone to come and book us in at the reception No heating provdided apart from mini desk heater which did not provide much heat at all mould on the bathroom ceiling and walls and stunk curtains were not big enough to cover the window which made the room cold and draughty. Waited 40 minutes for breakfast in the morning where we sat in a cold room because of the heating not working
I like the location, the hotel is really near the centre. The bed wasn´t comfortable
Checking out Everything
the black mould all over the bathroom ceiling!!!!
clean /comfortable room situation as it was very noisy until about 4am also they ran out of supplies for cooked breakfast
Requirements met for a one night stay.Good value for money-£45.
Breakfast was freshly cooked. Was difficult to find - situated in an area that 'has alot to be desired' Outlook was of a rail bridge and underneath it's arch's - the 'homeless' living. Not recommended for a saturday night stay - unless you like the noise/music until 3am of the pubs and clubs.
Situation of hotel.easy access to shops,bars.cleanliness
Staff very friendly and helpful Public areas very worn
central to town centre
The location in the city centre oppersite the train station i used 1. we booked a double room and recieved a twin. Told staff and moved rooms. 2. the 2nd room we got wasn't as clean as 1st room. the bins hadn't been emptied and the bath has hair in it (quite a lot). We didnt switch rooms again has we were on a deadline.
Central position, friendly staff. Had Sky TV available in the bar area, which they switched for us to waatch 1st day of the Ashes in Brisbane. No a/c in the rooms. No Sky TV in the rooms. I thought room rate was expensive for what you got
good location, good breakfast
The location of the hotel
Staff very pleasant and helpful, and knew area quite well. Hotel well insulated against noise outside of it. Room was quite spacious. Toilet bowl really needs a good bleaching (it was pretty brown) and cracked / loose floor tiles need replacing in bathroom. Also had dirty pillowcase which was replaced, so standards of cleanliness need to be improved.
The Duty Manager handled my morning complaint very well. She was attentive, curteous and resolved my issue suitably. Getting woken up at 405am by a crowd of people outside my door wasn't great and then the party next door caused me to call the Duy Porter at 440am. He was very helpful and ejected one perosn from the hotel.
Comfortable and clean room with a fan to cool us down as it was a very hot day. The staff were very friendly and polite. The room was not ready when we arrived but the staff were great and looked after our luggage for us while we went for lunch.
the hotel was really superb, staff were so helpful at all times and the food was lovely this is a hotel i have used time after time go for it its centrel and of high standerds can i stop longer
Very convenient for the train station and bus for the metro centre. Staff were very friendly and allowed us into our room when we arrived. We also left our luggage until we left for the train. Excellent service from all staff. The only down side was the level of noise during the night. I would request a quiet room the next time I visit.
The city centre location, cheap nearby parking, helpful staff, and check in was done in about 1 minute. Could do with a selection of food during the day/evening, and the bar prices were very steep.
Not the fault of the hotel but the noise from revellers returning from clubs outside the hotel went on until 4.30am on Monday morning 27th August. Police need to be made aware & patrol on appropriate nights.
Good location for public transport, good price for an overnight city visit, interesting city to visit
The service by the hotel staff It was to hot in the room!!! The ventilation was really bad :(
Staff so very helpful and friendly. Our stay was most enjoyable Nothing, its lovely.
Staff friendly and helpful. Breakfast good choice and quality. It feels basic
Good security(ie use room card to activate lift) all was fine no conplaints
bathroom light and modern, mattress comfortable 2 sides to hotel, road (noisey) and square (quieter), given road room, air con not working so room very hot and opening window made it v. noisey, got moved after complaining to manager
Continental breakfast was excellent and plentiful. Hotel room was exactly as described and pictured on website. nothing.
The staff were amazing! Very helpful & efficiant.
Clean budget hotel centrally located. Friendly helpful staff