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I don't think anything has changed in 50 years and it's all very tired. I don't even like modern things really but there is no charm and it feels like the hotel has been ignored for a long time
The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
Good location The hotel felt tired, although to be fair, work is being done to improve it
the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Items of our luggage were stolen
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Clean rooms, Small rooms
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
location excellent internal decoration needs updating, rooms and corridors very b asic
Very disapointined with facilities and value for money
Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked? Very poor quality of rooms offered. From some of the reviews I expected better.
good service The hotel is to big.
Nothing at all, I will never come back Rooms smelling bad,unacceptable breakfast, big delay for check in,
Location Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.
how central it was staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest
it is at the center of the city the room quality
Nothing Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
Location and convenience excellent. Rooms very average and generally inadequate space in them.
I loved the position of the hotel and the comfort of the bed. That's all you needed really , it wasn't a big room but you knew That going in , the water was hot for such a big hotel and Whenever l needed help from reception etc it was not a problem. Didn't find the wifi coverage very good.
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
the location was great
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
Location Rooms on 12th floor could be updated
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
They people were great Lack of coffee maker / limited to one coffee per day..
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
Room was acceptable Breakfast was a bit ad hoc and lacked taste in order and presentaion
Friendly staff and comfort of the bed! Tax additions to bill
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Really a nice, modern hotel in a convenient location with friendly staff.
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
The location. There was nothing special about the hotel. The room was very small. I did not like the laminate flooring. The bathroom was very small. Towels small. Had to request to have our room made up at 4:0' in the afternoon because housekeeping did not get to it.
Location, vibe, and accommodations were all very good. The cost of an latte/cappuccino was ridiculous!
location, free diet coke and water! they didn't clean our room until 4pm which was a problem as we were trying to rest before dinner
Staff wasn't always accommodating to my needs. Certain employees went above and beyond to help. Others just hung up the phone when I needed help. Small rooms. Badly designed space. Inability to control temperature of room. Rude staff. The engineer was helpful but the front desk staff treated me like I was in their way and bothering them constantly
New, clean, and excellent helpful staff. Bar and restaurant on site was a plus. Dogs yipping in adjoining room. 2 dogs were left alone in the room and barked incessantly! There is a Chelsea Dog Hotel right down the street and would suggest people take their dogs there. Service dogs are a different matter.
This guest did not leave comments about this hotel.
The man who checked us in was friendly, which was probably the only good part of the entire stay. Not 4.5 star hotel. Disorganized checkin/out, no security in lobby b/w bar and elevators, no bellmen to hail cabs, minibar not restocked, no 'do not disturb sign', ran out of bath mats (provided a hand towel instead), bad wifi, room designed for 1 not 2.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The front desk staff and manager were friendly and competent - they were very helpful when I became ill and had to extend my stay.
The staff was very friendly from the moment I checked in. I had an unobstructed view of Lower Manhattan's skyline which was gorgeous. I visit New York a lot to see my daughter. I will definitely be staying here again.
Excellent value. Free non-alcoholic beverages in the mini-bar.
The staff was very friendly. I arrived several hours before check in and was allowed to drop my bags off. Room was clean and the bed was comfortable. Lobby was unusually small. Hotel only had two elevator shafts for 25+ floors and at one point both of them were broken.
Everything was great
Great location! We were a short walk to a metro station, Highline and empire state building. Great food options nearby. Room was clean, although small. Kids had a great time. And they loved getting a cookie everyday! We also had a view of the one world trade center. There wasn't a fridge, which would have been helpful, but the room was small, so I can see how they couldn't fit it in.
Staff was excellent, nice, hospitable. The room is small and mediocre-looking. Definitely not worth $400/night or more.
Bed was comfy Location was great Room service was good and quick Too much noise on my floor/too many kids Bathroom smelled like a wet rag Elevators took a long time
Location was convenient. The hotel was very VERY dirty. The bathroom was left extremely dirty and moldy and the employees were unprofessional
Located on a quiet side street but still within walking distance to many attractions. Plenty of subway stops within a block or two that will take you to any destination you want. Staff was super friendly and inviting. Bed was comfortable and bathroom was clean. Close to Megabus drop-off location. Room was bigger than I thought it would be given the location. There was an iron and hairdryer in the room, but no mini fridge (which wasn't necessary for our short stay). There are some things out of the control of the hotel; construction around the area and trash left in the street for city pickup didn't make walking for the most pleasant walking experience. There were coffee stains on the nightstand lampshade and the carpet could use a good cleaning or replacement. Not sure what the parking situation is as we took the bus.
I enjoyed my stay there, I liked receiving a cookie upon arrival. It was supposed to be a king size room, but was just a queen size bed.
Close to everything walking, they staff was great very informative about the area, and very helpful with everything I needed. Would definitely stay there on my next trip to NYC!!
Staff was excellent. Bar was golden after we got to the hotel from both exploring and enyoing the city. Concierge was great! Plenty of places around to eat including the hotel. Nice view with a glimpse of the Empire from our room. Rooms were clean, a little cramped, but its NYC. The staff (maids) tends to be forgetful about simple items like toilet paper or anything to stir coffee with! Location its a mix, depending on the line needed. Sometimes we went to 34th ST in order to get some other line.
Very clean and comfortable. Awesome views with our room. The staff was amazing and very accommodating. Great, great place!
I didn't like the service. I didn't get the room I reserved. This hotel is horrible and I wouldn't recommend it to anyone.
The room was a very good value for the price, very clean, great staff, comfortable, great location, rooftop bar has an amazing view, good drink selection with low drink prices and just a cool little spot. There was noisy construction next door going on 24 hours a day, the breakfast less than I expected and a continental breakfast not a hot breakfast.
Location, easy to find
The staff was very polite or at least the people I had a chance to talk to. The bed was very comfortable and the room overall was clean.
It was in a central location for a cheaper price than most competitors. The queen room was a good size for my husband and I. Bathroom was clean. Breakfast was fine. Bed was uncomfortable.
I liked that there was a fitness center but it was a little run down and the TV remote was missing.
Easy check in, room. The roof bar
Room was reasonably priced and big for NYC the elevator beeps were very loud, and it also made grinding noises. My room was right across from the elevator, so it was annoying.
Location Slow elevator
Convenient. Elevator broken. I was there LAST week was broken then. One of two broken, it took FOREVER to get in and out of the rooms. They should give a discount until it is fixed.
Coffee was very weak
Great view of the Empire State Building, very clean room, and overall a great stay! It was super close to the subway, but far enough away from Times Square that it wasn't crazy hectic. Only complaint-I requested early check in a week before, then upon arrival they said we couldn't check in til 3, despite getting a confirmation email that told me my early check-in had been granted.
The Hotel is in a great Location 1 min away from Macy's. very helpfull staff.. We will us this hotel for our next visit the New York.
The excellent staff and good breakfast. Great location - would definately stay here again
Emmanuel he is the best. The staff is very polite, everything is clean. I highly recommend it. No negative comments
Staff was terrific--warm, friendly and always extremely helpful. The free wifi, included breakfast and location all made for a very comfortable stay. Nothing. It was a terrific stay.
The location was fantastic and i liked the security of swiping your card to get in the hotel at nightime. The breakfast eating area was way too small usually nowhere to sit. Also the rooms could be cleaned a little earlier.
Location The 2 elevators can't handle 20 floors
seemed to be newly renovated and relatively clean seemed like there was a little wear and tear strating to occur
good location close to all attractions, front desk staff were nice, room was clean, included breakfast When arrived to our room, a note was on our headboard: "Duvet covers & sheets are clean for your arrival" I sure hope so don't all customers need to have clean sheets and covers? Only 2 elevators, working staff would use it all the time to go between floors, waiting time too long. Breakfast are very salty, buffet not refilled fast enough. Hotel does not give Air miles points
Breakfast!! Towels and Shower Curtain smell very bad.
Location was great. The subway station was only half a block away. You can get anywhere in the City very quickly and easily. Herald Square is a neat place as well. Lots going on at night and day. Bed was very comfortable. My only complaint is that the breakfast area is too small - we were never able to sit and eat.
Location; comfortable and good size room; staff were helpful and friendly That the room was cleaned only every other day
The beds were very comfortable. Good restaurant, serving fantastic food.
Very large and spacious. Great deal for the price!
The staff was great. It lacks personality.
courtesy of the staff - good location, outside Madison Square Garden.
My room was clean and the location was good. I was surprised to be given a handicapped accessible room when I didn't need or ask for one. Two different hotel staff tried to gain access to my room twice within a half hour after I arrived, and another began cleaning my room the next morning before I had checked out.
A very central location, within walking distance of major attractions, landmarks, shopping all the transportation options at Penn Station.
Location of Hotel and comfort of room No
Spacious room with kitchen, staff very friendly Room heating not controllable --> too hot for comfort, small bed (no way that's king size), very noisy, outdated interior, bathroom bit grubby, door had blood stains on it
Too much money for such a mediocre room. It supposed to be a non-smoking room but in reality it smelled to weed. Very disappointing experience especially having the kids there. I reserved two rooms and arrived at 4:00, there was only one room available and we had to wait for the other one almost 3 hours.
Large comfortable room, amazing bed, close to all the great sights of new york slightly tired looking carpet and bathroom, a bath would have been nice
Excellent location, 20 meters from 34st subway station, very close to Macy's, H&M. room was well equipped, staff was friendly.
The proximity of the hotel to Times Square, Madison Garden, Macy's and all the tourist attractions. The staff were very helpful and lovely. The size of the room is comfortable enough for 2 people. The bed is very comfortable and we loved the fact that we had a view of the Empire State Building!!! No porter/bell boy available to help us bring our luggage up/down.
Staff at reception - assistance for early. comfortable rooms, location is fabulous and rates very good
Staff were extremely helpful and friendly, room was spotlessly clean and facilities were adequate for a short, cost-effective stay in Mid-town
Reception staff, both at night and early morning were very courteous. Service at the bar was very good.I got to the Hotel late , needed a drink and goodnight.Other than that, room, bed, bathroom, the usual you find at any hotel. A little tight hallway
The location was ideal as i was there to do some shopping.I felt very safe and comfortable travelling without my partner. I was promised early check-in but hotel was totally booked
Location,location,location. In the middle of everything and the staff were fantastic. Toilets from very small bar area were down some very steep stairs in th basement. It would be an improvement if there was a safe in each room rather than only in reception.
Excellent staff, beautiful modern rooms with great soundproofing. Location is perfect. Definitely my hotel for next stay in NY!
Super service and friendly staff. Great location and just thoroughly enjoyed our stay.
Location of the hotel was perfect for everything, not far from times square where all tours start from and close to all the shops. Also there was a brilliant concierge who was excellent in relation to tours, tips and information! The noise from outside, even on 28th floor, was disturbing for light sleepers, also only a minor thing but it would have been preferred if the safe deposit box was located in the room rather than having to queue at reception and sign a form everytime I had to access the box.
The location is excellent! 1 block froom Empire State Building, metro just 20 meters from the entrance of the hotel. Running about 10 minutes from Central Park. Gym also excellent.
I won't stay here again. They claimed that I had no reservation after booking on Kayak and Getaroom when I arrived at 1:45 AM. They weren't helpful in finding me a room until I noted that there was nowhere to go at that time in the morning. Sux.
Staff are fairly friendly and responsive. The location is pretty solid, blocks away from various rooftop bars, Ktown, the subway, and Times Square (if you're into that sort of thing). 1. An advertised $15/person airport shuttle service turned into a $24/person airport shuttle service. Do not let yourself be fooled or you will find yourself on the LIRR to Airtrain like I did. 2. The rooms are small. Especially if you are staying in a room with a single bed. 3. Our AC unit caused a random pool to form by the window which resulted in some wet clothes when we woke up the next morning.
I didn't get to stay there. When I got there the hotel said they had informed Kayak that the room had been canceled and Kayak should had notified me. You didn't and I had to find something else and pay $80 in cabs running around ny to find out I had no room and go to another hotel.