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I don't think anything has changed in 50 years and it's all very tired. I don't even like modern things really but there is no charm and it feels like the hotel has been ignored for a long time
Good location The hotel felt tired, although to be fair, work is being done to improve it
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
Poor staff attitude, old and poor maintenance, tiny rooms, decent mid town location
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
Location and convenience excellent. Rooms very average and generally inadequate space in them.
Nothing Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
Location Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.
Nothing at all, I will never come back Rooms smelling bad,unacceptable breakfast, big delay for check in,
location excellent internal decoration needs updating, rooms and corridors very b asic
Very disapointined with facilities and value for money
it is at the center of the city the room quality
how central it was staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest
good service The hotel is to big.
Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked? Very poor quality of rooms offered. From some of the reviews I expected better.
I loved the position of the hotel and the comfort of the bed. That's all you needed really , it wasn't a big room but you knew That going in , the water was hot for such a big hotel and Whenever l needed help from reception etc it was not a problem. Didn't find the wifi coverage very good.
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Nice modern rooms. Great location. Food carts one block away at Greely Sq.
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Concierge was fantastic. Restaurants were great. Vibe was relaxing and cool.
The restaurant was nice, good food The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!
Friendly staff and comfort of the bed! Tax additions to bill
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
The bed was so comfortable! The location was very central. No business center and no pool.
Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view
Nothing Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it
Close to subway stop A lot of noise in room hardwood floors and thin walls, makes for a noisy experience especially with the exit doors being slammed by housekeeping all day. Could hear full conversations in the rooms from neighbors
Front desk was wonderful, just things beyond their control occurred. Shower in our room squirted from wall even after repair man tried to fix, had to change rooms, delay in getting extra towels from housekeeping--the biggest and most noticeable is the cleaning staff does not know how to properly clean a room, wood floors not swept in rooms and the space between glass showers and sink have never been cleaned--whole bars of used soap, hair ties, wrappers and etc in the space-- just totally gross-- room 306!! They really need a lesson in how to clean a room!!!
Great value! We had an enjoyable weekend visit to NYC with a group of friends. We stayed in a Premium Room with 2 Queen beds, and a pull-out sofa. It also had a mini-fridge and wet bar area. The room was huge, clean, and very comfortable with tons of windows. The location of the hotel was convenient to our weekend plans at MSG. Hotel lobby staff was friendly and helpful with restaurant recommendations. I would definitely stay at this hotel again, and would certainly recommend it to friends.
I like the new trend of wood floors, as used here. Seems cleaner. The rooms are very attractive, but less functional than others. The beds are very comfortable. There are lots of places to plug in devices (regular outlets and USB) in several places. Elevators are plentiful and efficient. Loved having a Keurig coffeemaker. I interacted little with staff, but all I encountered in the hallways were friendly. A little off the beaten track, which is good in the city. And right next to a police precinct, which made me feel extra safe. There was no drawer-storage in my room (the closet is elevated, so you can put things on the floor of that, plus belowe the closet are two cubbies - one with the iron/board and one with a safe, but not really convenient for clothing). There was no countertop space in the bathroom for cosmetics, etc. No minibar, which is a sign of 4* and up, to me. And all that is provided are paper coffee cups. Some people may like that they may be cleaner, but I like glass glasses, and ceramic cups. Since I brought a bottle of wine, I asked in the bar if I could have a wine glass to take to my room and the bartender said he wasn't allowed to give one to me. I had a problem turning my TV off with the remote (it would just come back on) and a late night call to the front desk was no help ("Just turn the volume all the way down.") I eventually found a power button on the TV, but the desk clerk should have suggested that. At check-in, the clerk was not unfriendly, but when he handed me my keycard, he didn't really explain anything about the facility (breakfast, etc.) like people usually do.
LOVED the place. By far the best value in the city! the room was perfect for our family! The bar and lounge in the lobby ROCKED! Roman, the bartender was great! The entire staff was super friendly! 5 STARS !!
I didnt like anything about it. I reserve a room with 2 Queen Size bed when we get there it wasn't reserve for us awful experience the man in the front desk he suggest his going to look for another hotel but we were so tired we just need to relax.
The best service and kindness help from the front desk lady impressed me , as the door keys were not working she took us to our room personally,
I have stayed at the Tryp several times (perhaps 8-10x) over the past few years. Overall, the room size is good, price is good, nice little bar downstairs. Decent accommodations for the money. The staff was so horrible this time around. Just overall not accommodating. There was no hot water on the coldest day of the year. My husband took a freezing cold shower and the just put their hands up like oh well!
The location is awesome! The cleanliness and comfort of the room fit my needs well Front staff in evening is less than eager to communicate about the room availability and rates. I reserved the room via Kayak and the concept seemed foreign to the staff.
The hotel has a lot of things going for it, judging by our recent visit. The property is very clean, the location close to Times Square and Hell's Kitchen is convenient, and there is a subway stop on the same block. The room was very spacious and comfortable. All in all, it was a great stay. The only thing to point out is if you're a light sleeper, earplugs may be needed. We were on the ninth floor but could still hear cars blowing their horns and there is a police station next door, so sirens can frequently be heard.
close to penn station I stayed for 4 nights. very loud and i'm talking about car trucks passing by it's people banging on trash cans and construction. The hotel is next door to a police station. room are good size but decor is modern cheap looking with dispensers for shampoo and body wash glued in the shower. I would not stay there again.
El servicio es excelente, como también las facilidades. La realidad es que me encantó todo. Vuelvo a quedarme aqui.
I was really pleased about the accommodations on the hotel. Full kitchen was really useful. Personnel was kind in general (as long as a problem did not arise). I did not like the eggs for breakfast. Couple of packages were not received by hotel.
I love it! That's all I have to say! The best move I made all weekend! No Pool
The staff at the DoubleTree South Times Square is AWESOME! Friendly, helpful, bent over backwards to make my stay comfortable. Small room, ice machines not on every floor. SLOW elevators!
The staff was above and beyond professional, courteous,and thoughtful. The room was comfortable, very clean, and just the right size for a weekend get away with my grandson. He was very impressed and "wowed" -and for an eight year old that was all that mattered! That we only had two nights to spend!
For the cost I don't see how you can charge what you do for these rooms when you can stay at the one at Times Square for the same amount and have a suite. You can barely walk by another person in these rooms. You charge WAY TOO MUCH for them!!!
I can't say enough about how friendly the staff was!! Amazing Small rooms , but that's typical of many Manhattan hotels
We got our cookie, so we had that going for us... which was nice. Staff was curt and unwilling to accommodate a booking error that occurred. It didn't really seem like my business mattered much there. Won't be making any future reservations here.
Got in late after the Bruce Springsteen concert and the front desk associate gave my friend and I each a bottle of water. Extra cookies on check out -- which are amazing by the way! Issue with two blow dryers.
Great Location, comfy bed, staff was very nice and friendly. Linen was dirty no complimentary items in bathroom one face towel in bathroom no water to make coffee Early morning construction no fridge in room small room
Internet only in the lobby
We were there during the blizzard and the staff did a great job, especially like the restaurant!!!
Beds were comfortable. Bathroom was good sized with a large shower, but there was virtually no counter space and it was impossible to use the faucet and sink without splashing water outside the sink. The room had almost no drawer space. Two narrow and deep drawers and one letter drawer. Closet also very small. If you are staying more than a day or two, you will have to still live our of your suitcase. Speaking of suit cases - no place to put them to get them out of the way. Very poorly designed room/bathroom/furniture for counter space and drawers. Broken safety rail in shower - very dangerous! Nice breakfast - but constantly running out of plates, bowls, etc.
Misinformation from concierge on where to park when we arrived at midnight. Construction noise outside our window all night with no warning or apology from hotel staff. Place is pretty crowded and dingy. Was not aware that Hilton did not give points if booked through kayak
Comfy bed with soft sheets, nice staff The ice machine didn't work
Friendly Staff,very polite,respectful,helpful Ice bucket plastic bag not replaced, water left in ice bucket, glasses not replaced, used same glasses two days, bathroom floor long black hairs, bath towel not replaced,
The hotel space is modern is clean. The staff were friendly during every interaction. A nice gym and outdoor patio to boot. The shower water pressure was acceptable but could have been stronger.
Friendly staff Room too small (Size of college dorm room) Room too noisy from street below Saw flies and gnats on danishes in restaurant area Price EXTREMELY too high for size of room Old air conditioning system that was very loud
Every staff member we encountered was beyond courteous and helpful. Very well ran. Would definitely stay here again. Convenient short walk to Javitz for show. Did not try food services or bar.
Close to everything walking, they staff was great very informative about the area, and very helpful with everything I needed. Would definitely stay there on my next trip to NYC!!
Bed was comfy Location was great Room service was good and quick Too much noise on my floor/too many kids Bathroom smelled like a wet rag Elevators took a long time
Located on a quiet side street but still within walking distance to many attractions. Plenty of subway stops within a block or two that will take you to any destination you want. Staff was super friendly and inviting. Bed was comfortable and bathroom was clean. Close to Megabus drop-off location. Room was bigger than I thought it would be given the location. There was an iron and hairdryer in the room, but no mini fridge (which wasn't necessary for our short stay). There are some things out of the control of the hotel; construction around the area and trash left in the street for city pickup didn't make walking for the most pleasant walking experience. There were coffee stains on the nightstand lampshade and the carpet could use a good cleaning or replacement. Not sure what the parking situation is as we took the bus.
I didn't like the service. I didn't get the room I reserved. This hotel is horrible and I wouldn't recommend it to anyone.
Everything was great
Great location! We were a short walk to a metro station, Highline and empire state building. Great food options nearby. Room was clean, although small. Kids had a great time. And they loved getting a cookie everyday! We also had a view of the one world trade center. There wasn't a fridge, which would have been helpful, but the room was small, so I can see how they couldn't fit it in.
I enjoyed my stay there, I liked receiving a cookie upon arrival. It was supposed to be a king size room, but was just a queen size bed.
Staff was excellent. Bar was golden after we got to the hotel from both exploring and enyoing the city. Concierge was great! Plenty of places around to eat including the hotel. Nice view with a glimpse of the Empire from our room. Rooms were clean, a little cramped, but its NYC. The staff (maids) tends to be forgetful about simple items like toilet paper or anything to stir coffee with! Location its a mix, depending on the line needed. Sometimes we went to 34th ST in order to get some other line.
Location and staff Space. Felt packed. But understand for this location.
The staff was very friendly. I arrived several hours before check in and was allowed to drop my bags off. Room was clean and the bed was comfortable. Lobby was unusually small. Hotel only had two elevator shafts for 25+ floors and at one point both of them were broken.
Location was convenient. The hotel was very VERY dirty. The bathroom was left extremely dirty and moldy and the employees were unprofessional
Staff was excellent, nice, hospitable. The room is small and mediocre-looking. Definitely not worth $400/night or more.
A very central location, within walking distance of major attractions, landmarks, shopping all the transportation options at Penn Station.
The beds were very comfortable. Good restaurant, serving fantastic food.
My room was clean and the location was good. I was surprised to be given a handicapped accessible room when I didn't need or ask for one. Two different hotel staff tried to gain access to my room twice within a half hour after I arrived, and another began cleaning my room the next morning before I had checked out.
courtesy of the staff - good location, outside Madison Square Garden.
Location of Hotel and comfort of room No
The location suited what we wanted to do. It is noisy and busy but that was ok for us. Location and room size.
Spacious room with kitchen, staff very friendly Room heating not controllable --> too hot for comfort, small bed (no way that's king size), very noisy, outdated interior, bathroom bit grubby, door had blood stains on it
Large comfortable room, amazing bed, close to all the great sights of new york slightly tired looking carpet and bathroom, a bath would have been nice
The staff was great. It lacks personality.
Very large and spacious. Great deal for the price!
The hotel was perfectly adequate for my business stay, very comfortable and clean at a great price.
Front Desk Staff very friendly and curteous Room did not smell fresh and there were only hand towels the first night of my stay
Great location. Breakfast was excellent. Comfortable rooms, very clean.
Early check in was wonderful. I was able to put my bag in the room and freshen up before attending my LANDMARK SEMINAR next door. Rooms are tiny tiny but clean with luxury basics. Pool/whirlpool/sauna would be greatly appreciated. Breakfast excellent. Thank you. Room rates high end. Beds are full sized or small queens so Bed-sharing not real option if you want total cpmfort.
Location was good. No bar or restaurant
Breakfast spread was above average, the roof top bar was very good -- great views. Rooms were comfortable and bathrooms were in good. Lots of school groups, so the lobby was always a zoo. Probably not an issue except during summer.
Great location, clean, very nice and helpful staff. Overall it far exceeded my expectations.
Location Even the coffee wasn't free
I checked in early through Kayak's e-mail and was surprised that not only was our room ready early, but they had a pack-n' play crib set up for my little one complete with baby soap, lotion, bath toy, night light and even an outlet protector! It was a nice touch and showed that they were on top of our reservation. They put us on the top floor in a large wheel-chair accessible suite, definitely the most space I've ever had in a new York city hotel for this price! no breakfast included, but they do have a breakfast café open downstairs in the morning. It is centrally located to other breakfast options.
Very friendly staff took care of all requests. Very helpful and provided lots of suggestions for places to visit and restaurants to eat at. Gentleman taking care of valet was extremely helpful and polite. Will be back next time. The street the hotel is on is a little dark and looming. Felt safe the whole time (police station across the street) but street is not as bright and shiny as the rest of downtown. Hotel is bright and nice.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
wifi did not work in my room - weak intermittent signal
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
For New York this was a pretty good size room with 2 queen beds.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
Location was perfect. Free wifi, breakfast, early check in. Everything was great. Nothing we didn't like.
Room was large for the area and clean, complimentary breakfast was good (waffles a plus!) and in a great centralized location to Times Square and MSG. No fridge in room.
Horrible place, breakfast awful with little nutritious value. It would have better to eat at McDonald's ! This is overpriced even for Manhattan. If parking is available, it will cost you an average of $50 per night. I don't think the bedding had been changed for me after the prior customers had checked-out.
Our check in/out and all interactions with staff were very positive. Breakfast was good, a hot waffle, pastry, egg, or potatoes, plus juice, cereal and hot drinks. The two doubles in one tiny room were adequate. No tub only shower and the TV/cable was the bare minimum. Complimentary internet was adequate. Overall I recommend and would stay again.
The breakfast was great! The price was good. Room was clean. THe walls were very thin and you could hear the partiers that came in at 4am. When the front desk was notified of the disturbance they responded quickly and the room quieted down for about half an hour, but then got really loud. I did not sleep well at all that night!
The hotel was clean and tidy. it was centrally located and withing 2 minutes walking distance to Penn Station and madison Square Garden. we arrived at Penn from Newark so ideal for us. the hotel located on W 31st street was ideal as a center to get to all the major sights in NY. Breakfast being included was excellent to set us up for the day. There were a couple of cafe/restaurants nearby. would stay again if we get back to NY.
For the value the hotel was great. The location of the hotel is very convenient to many locations and subway lines. The breakfast in the morning exceeded expectations and was substantial. Hotel is very clean and feels updated. The bathroom felt a bit small but for a hotel in NYC that is expected. Do not try to drive and park in this area, parking is atrocious and very expensive.
Close to Penn Station Close to excellent shopping Expansive free full breakfast buffet No room views Slow elevators
We arrived mid morning and after a 10 minute wait were shown to our room. Service was consistently prompt and staff courteous. I would definitely stay again.
breakfast was nice Yes, there was! I had major issues with the WIFI Internet Access. It didn't work on my IPad and my Windows lap-top at all. The "necessary page" in the Browser didn't turn up. The "free WIFI" was one of the reason why I did choose the Hampton. The staff said they cannot give me any discount, because I booked the hotel via bookings. I shall try to claim it thru you? Anything you can do? Speak to Lisa + John at reception. They confirm that I had complained a few times.
Staff was excellent
We love the location (near to the NJ Transit station and easy to get anywhere in the city). We also love that there is no "resort fee" which kept the cost down for us. A hot breakfast is included, which was great! We booked a king size bed through a travel website but when we checked in we were told that two double beds were all that was available. What is the point of reserving a king size bed if they just give it to someone else?