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noice from the peopel who clen the rooms
Great location!! The hotel was very clean and the staff was really nice and helpful.
Location, staff friendliness, room standards
The hotel was very nice, verrry expensive. Seconds away from the heart of time square. Great experience!! Cost of items were outrageous, but that is probably just New York, Time Square.
i loved the location
location cleanliness and front desk staff
good service and central position for sightseeing and shopping. we waited 20 minutes for somebody to help us with our cases from the 42nd floor to a waiting taxi and nobody arrived. we had to manage 4 large cases on our own.to the waiting taxi..
The service was excellent
Great Location Friendly staff Facilities in the room could be improved e.g. there were no tea/coffee/kettle facilities, no fridge & drinks bar, no robes in the room. The hotel was impersonal, particularly on the ground floor and somewhat tired-looking for a 4 star hotel
Well placed,we went a lot to the theatre, conciers and the theather -people were extremly helpful and nice Nothing
We liked that we could walk to the Majestic to see The Phantom and the feel that we were in the middle of the city. We were on the 45th floor and we hardly got any sleep. Our neighbors were partying from 11:00 pm-2:00am. Lots of slamming doors and arguing. It was horrible and when I finally called at 2:00 am the person at the desk made it feel like it was my fault for not calling earlier. You need to have security making rounds to insure a pleasant stay for your guests. Plus, it was our 10th anniversary!!!!!
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
Good location The hotel felt tired, although to be fair, work is being done to improve it
the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
I don't think anything has changed in 50 years and it's all very tired. I don't even like modern things really but there is no charm and it feels like the hotel has been ignored for a long time
VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
the room makes me feel comfortable the staff is very nice i love staying at Hilton definitely coming back !
Took the wife to NYC for a romantic getaway, and wanted to stay in the Times Square area to be close to theaters. This property was perfect for us! Clean, modern rooms with everything we needed, and all within a short walk to the heart of Times Square. we would stay here again in a heartbeat. On the check in website, I made request for highest floor possible with a great view away from the elevator. We ended up on the 29th floor, corner room at the end of the hall which was everything I asked for. At check in I also requested late check out and was allowed 2.5hours which was perfect for our departure to the airport. this Hilton and its staff were top notch. Thanks! Room was cool, had to crank the thermostat to 80 to get warm . This could have been due to havering a corner room with lots of windows. Housekeeping, unfortunately, turned the heat back to 67 each day so the room was cool'ish when we got back each evening. Not a huge concern.
Hotel was excellent - perfect location if you want to be in the middle of the action in NYC. Staff was courteous and extremely helpful. Room size was great, room was clean and comfortable. Excellent value!
the staff was incredibly friendly and helpful. Our room was very very clean and comfortable . the view was great as well. there wasn't one thing id complain about.
Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it. Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.
Clean, comfortable rooms. Easy access to elevators to rooms. Staff was very courteous & accommodating. No problems.
Flexible with checkout, very helpful staff. For the price, breakfast and internet should be included.
Rooms were large compared to many other hotels in New York.
Good value for being in the middle of Manhattan.
Staff were extremely helpful and friendly, room was spotlessly clean and facilities were adequate for a short, cost-effective stay in Mid-town
Reception staff, both at night and early morning were very courteous. Service at the bar was very good.I got to the Hotel late , needed a drink and goodnight.Other than that, room, bed, bathroom, the usual you find at any hotel. A little tight hallway
The proximity of the hotel to Times Square, Madison Garden, Macy's and all the tourist attractions. The staff were very helpful and lovely. The size of the room is comfortable enough for 2 people. The bed is very comfortable and we loved the fact that we had a view of the Empire State Building!!! No porter/bell boy available to help us bring our luggage up/down.
Super service and friendly staff. Great location and just thoroughly enjoyed our stay.
Excellent staff, beautiful modern rooms with great soundproofing. Location is perfect. Definitely my hotel for next stay in NY!
The location is excellent! 1 block froom Empire State Building, metro just 20 meters from the entrance of the hotel. Running about 10 minutes from Central Park. Gym also excellent.
Staff at reception - assistance for early. comfortable rooms, location is fabulous and rates very good
Excellent location, 20 meters from 34st subway station, very close to Macy's, H&M. room was well equipped, staff was friendly.
Location of the hotel was perfect for everything, not far from times square where all tours start from and close to all the shops. Also there was a brilliant concierge who was excellent in relation to tours, tips and information! The noise from outside, even on 28th floor, was disturbing for light sleepers, also only a minor thing but it would have been preferred if the safe deposit box was located in the room rather than having to queue at reception and sign a form everytime I had to access the box.
Location,location,location. In the middle of everything and the staff were fantastic. Toilets from very small bar area were down some very steep stairs in th basement. It would be an improvement if there was a safe in each room rather than only in reception.
The location was ideal as i was there to do some shopping.I felt very safe and comfortable travelling without my partner. I was promised early check-in but hotel was totally booked
good service The hotel is to big.
location excellent internal decoration needs updating, rooms and corridors very b asic
Nothing Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked? Very poor quality of rooms offered. From some of the reviews I expected better.
Location Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.
Nothing at all, I will never come back Rooms smelling bad,unacceptable breakfast, big delay for check in,
Very disapointined with facilities and value for money
Location and convenience excellent. Rooms very average and generally inadequate space in them.
I loved the position of the hotel and the comfort of the bed. That's all you needed really , it wasn't a big room but you knew That going in , the water was hot for such a big hotel and Whenever l needed help from reception etc it was not a problem. Didn't find the wifi coverage very good.
it is at the center of the city the room quality
how central it was staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
Room was acceptable Breakfast was a bit ad hoc and lacked taste in order and presentaion
Location Rooms on 12th floor could be updated
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
They people were great Lack of coffee maker / limited to one coffee per day..
the location was great
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
Friendly staff Steven, Kitchen available for light cooking Nothing much
clean, comfort, reasonable price in Manhattan! room service is once a week.
Great location. Rooms are clean. Staff are courteous. Good return for the money. Quiet rooms. Free internet. Need to ask for a mop for the bathroom and not enough place to put stuff around the bathroom sink. The booking.com website specifically mentions that the room is not to be prepaid. Card details are for guarantee only, however as I arrived I realized that the hotel had already charged my card. Anyway, they apologized and returned the money so I could use another way of payment.
I stay at hte above hotel for 7 days. I was traveling with my mother and I have to give the hotel top marks for location and also comfort. the only downfall I would like to point out was the fact there was no bed linen or towel changes during our stay. We did request same on two occassions and where given plenty, but it would have been nice if they where changed maybe every two days or so.
The opportunity to prepare small meals.
Good room, good facility, free coffee and internet Abit far from the time square when I stay there the ac was abit licking in my room
Location Heater/AC ran all the time. Very noisy. Not effective. Need to change this somehow. Envrionmental control was poor due to tthis.
It was close to Time Square. A lot of restaurants, shopping and other amenities were withing 15min walking distance. Parking was $55 per 24hrs for the hotel. Across the street there was a parking garage for $33 for 24hrs. In the second hotel I stayed at parking was $20 and it was 5min away from this hotel.
Locatiion is freat and the cooking facilities were useful.
Good location. Room is clean. Small but honest bathroom.
rooms are small hotel not so close
The staff were always very helpful and the breakfast was very nice and saved us so much time and money rather than searching the city every morning. I was disgusted by how much I got charged for 3 phone calls totalling 39 minutes in all. It came to $245.50 which is completely outrageous, how can a hotel justify charging this amount such a shame.
Great staff and very clean
The staff was incredibly friendly and motivated to make the stay at their hotel pleasant. The hotel and my room were both super clean. When I had a problem with my reservation, the woman at the front desk said she would send me a voucher for a free night. That was truly decent of her, but I honestly would have been happier with getting the room I booked. I specifically sought a king size bed and stopped in at the hotel a few days before my stay to make sure I was getting the room I booked. I also asked not to be near the elevator bc I needed quiet. I was coming in late from work and had to be back early. So when I opened the door to my room, which was right next to the elevator, and saw two queen beds, I was not happy. I really wanted to sprawl out in a big bed, even though I am short. Also, the shower was way too small. This is the second time in a month that a Hilton property (the other was a Doubletree) has downgraded my reservation. I'm a Hilton Honors member -- now I'm wondering if that's code for "abuse this guest."
I enjoyed the cleanliness of both the hotel room and the bathroom. The bed linens were quite comfortable and attractive. The location at 39th and 7th is most convenient for access to shopping, theater and restaurants. Upon our initial sighting of the hotel, I was a bit disconcerted with the exterior of the building and the lobby area. However, after settling into our room, I was pleasantly surprised.
Staff at the front desk and breakfast room were very kind and helpful. I thought the "going away" telephone call was very nice. The room was very small.
Clean and comfortable with helpful and efficient staff. Good value for the money. Elevators are tiny and slow and are shared with housekeeping. Plan time for trips up and down to your room accordingly. If you haven't been to NYC, rooms will seem small, but by NYC standards they are not.
Rooms are small (to be expected in NYC) but comfortable, and clean. The staff was very accommodating and friendly. The hot breakfast was very good, and there was a good variety of things from which to choose. It is located in close proximity of Times Square action, but just far enough off the beat and path for it to be quiet and a break from the hustle and bustle.
Friendliness and helpfulness of staff and excellent location in Manhatten. Complimentary breakfast. Wish they did not have bell sound on lift when it reaches every floor.You can hear it at all hours in room.
The breakfast service provided was excellent. Great choice and variety of fresh food, replenished right up to closing time so no one was left hungry!! The Hotel is less than 5 minute walk from Times Square, but in a quiet area. Subway station and Port Authority Bus Terminal is 2 blocks away, excellent location for shopping!! Hotel recommended an Italian restaurant on W38th St, Cabone I think it was called.....delicious!! Bit of a dodgy experience with the cleaner moving our shopping bags around. Concierge did however rectify the problem within 10 minutes. Hotel provides black car transfer to the airport. We were told it was same as yellow cab flat fare to the airprt plus toll. Driver tried to charge us more at the airport and expected tip so be sure to clarify the price before you leave the hotel!
nice location! plush bedding! secured and quiet! truly enjoyed my stay!
NO PARKING AND THE PARKING GARAGE THEY ASSOCIATE RATES WITH IS $35 every 24hrs!!
Very helpful staff and great location. Excellent breakfast.
The staff was super helpful and the rooms were very clean and nice. The breakfast was great and there was plenty of food. The location is excellent. You can easily walk to any location in Times Square and we enjoyed the fact that the hotel was not on a busy street, so street noise was extremely low. I would highly recommend this hotel. There was a lot of traffic in the lobby in the evening because of a hot new club "The Sky Room" that is on the top of the hotel. However, the Sky Room staffing did an EXCELLENT job of getting hotel guests on the elevators before the club hoppers. We also were never disturbed by the club in the slightest. This isn't really a negative comment :)
the rooms were comfortable hot water ran out
Great value for this area of Manhattan. Staff didn't seem to communicate between one shift and the next. They confused and crossed our reservation and double charged us making us get three sets of re-keyed room keys. Pain in the total a$$.
Staff was very friendly, it was in close proximity to GCT, price was reasonable, room was clean and comfortable Construction on the street was a bit disruptive for sleeping. Reserved a room with a King bed, but was stuck with a double
Room Airconditioner was efficient but was too noisy at night - probably needed maintenance to fix noisy fan which appear to be out of balance.
Great Hotel. Highly recommended. Nice rooms, friendly staff and excellent service. Continental breakfast included, and it was not bad at all. Great location near Times Square. Next to the bus stop if you travel through Newark airport. Yes, the breakfast room is small, but it was not a major problem.
Location was perfect, price was affordable, room was clean and comfortable, Skyroom rooftop bar was fantastic. Staff was a bit brusque, room was small and cramped ( first time staying in NYC)
Hotel was great location, clean and spacious room for Manhattan. The staff was discombobulated and one shift didn't seem to know what the other shift was doing. We were locked out of our room twice because they mixed up our reservation even though it was pre-paid. Each time it happened requiring is to come to front desk immediately and disturbing our morning like it was our fault. They couldn't seem to wrap their heads around a simple reservation and the inconvenience they were causing. No apologies for it either. If this had not happened, this would be the best hotel in Manhattan.
Close to all the possible scenic spots + bus/train station Long line on breakfast and only 3 elevators for all the floors ( 32 floors with atleast 5-7 rooms in each floor).
The room was clean The elevators take entirely too long. Only one elevator was working and it took literally over 30 minutes of waiting just for the elevator to take me downstairs. We were on the 29th floor, not exactly walkable by stairs (especially with luggage).
The staff was pleasant and accomadating. only has two elevators
Bed was very comfortable.Rm was adequate size and very clean. It was very quiet. We felt like we had the only room on the floor The only complaint I have is that we woke up first morning and the room temp was only 60 degrees. The thermostat was set at 72. We tried to reset it with no success. The desk sent the maintainence person right up to fix it. It was fine till that night then it went the opposite way. It stayed at 82 no matter how low we adjusted the thermostat. We ended up covering the heat unit with our coat and books and propping door open to hallway.
The room used for breakfast was too small to accommodate all the guests in the hotel.
The beds were comfortable ands the location was almost perfect. We had some trouble regulating the temperature. The maid understood no English so that when we asked her to come back later she simply went away:-)
Good free Wifi Bed Location Staff Small room Crowded small breakfast area Limited seats in lobby
The staff and views were amazing.
The location was great, the free wi-fi is something all hotels should give complimentary. In total - great value for money The breakfast was funny, the kind of breakfast you would expect to find in Mcdonalds, not in a hotel.
Remarkably quiet for NYC (and the location!). Very comfortable bed and linens. Small -- but perfectly acceptable (again, esp for NYC!) Bathroom was great. Very pleasant and helpful staff. I would definitely stay here again!
Very comfortable room - huge king size bed, excellent location near Times square and Port Authority bus station, Very friendly staff who gave us some great advice on nearby bars and restaurants breakfast was fine - but nothing fresh there
Close to city center. Terrible and poor breakfast. The wait time for the elevator was to big - 10-15 minutes in the morning. The air conditioner was very bad.
Very clean, comfortable & met all my needs. Lovely & knowledgable reception staff
The location was nice and the staff was very nice .i would recamanded I wish the room were a bit newer bet a nice hotel
The staff was extremely helpful, and I was able to have one room for myself and my two children. Although we were centrally located, the room was small and did not seem to justify the high cost of the room.
We liked the location of the hotel the room was small but very clean and nice and very convenient to have breakfast included in the price, also the staff was very helpful.
The hotel was in a perfect location. We were able to walk to the theater and there were plenty of restaurants near by. I was with 3 teenage girls so the proximity to Times Square is great. Nice breakfast and friendly staff!
-it was close to subway and Times Square - the breakfasts were terrific as were the staff in the breakfast room - 4 adults could stay in the room without extra charges
Was confirmed a king bed and was told only 2 full beds were available when I arrived. No good places to eat near the hotel and no food or room service offered.
It was just a place to stay at night! The reason I picked this place was previous reviews. I aian't find the internet helpful at all, the speed was so slow, and it got disconnected so many times that we decided to give up on that. The free water bottles, is only for the first day, we were 4 and we got 3 towels, we had to ask for more each time, the shower was kind of difficult to figure out at first. Conseirge was very confusing instead of being helpful, they were not helpful at all, we figured things out by asking others. overal it does not worth the money at all! I don't know about other hotels to see if I would recommend this one or not!
The location, the clean modern rooms, the free wifi and breakfast Nothing, it was perfect!
friendleness of staff
Excellent beds in a fairly new hotel. Location was pretty convenient to Time Square (a little off the main area...so it was quieter). Most importantly, this hotel was definitely excellent quality for the price. NYC hotels are outrageous and this was at least reasonable; I would stay here again. Breakfast is included (which is great) - but the breakfast area is quite small and can be very, very busy (overloaded w/ people).
Our room was spacious by New York standards & also a decent price as NY hotel rooms are not cheap. Modern facilities & very clean. Helpful staff & not that far from everything. Nice breakfast too was a bonus
1. The front desk personnel were very helpful. 2. The location was very good: easy walking distance to airport connections, subway and bus routes. The room, while clean and modern, had little room between the large bed and areas to sit in.
The hotel was small with a standard foyer but the room was surprisingly roomy with a good bed and layout.
The staff, were brilliant. So nice and helpful. Room was great, and very clean everyday. Only problem (which wasnt overly bad) is, it is right next door to the New York Parole Office, and not as close to Time Square Centre as I thought.
Nice room and view. Great Location
staff and location both excellent loved everything
Central location, clean, modern bathrooms, comfortable beds. Noisy but it's downtown Manhattan so it's to be expected.
comfortable bed, clean, good location, friendly and professional employees
After the maid cleaned my room, she left the room open and did not close the door.
Fantastic hotel, great location. Staff were great many thanks ti them. Ideal location next to Port Authority Bus Terminal and Subway Station. Street not seedy in our opinion, felt safe always. No complaints great stay. Many thanks.
Beds very comfortable, nice new hotel in reasonable location, walking distance to times square.. and shopping. No Fridge in room ,noisy airconditioning, did not receive requested early morning wake up call. On check in had booked and paid for king bed, got 2 doubles as king not available, thereby reducing space in already small room.
The room was small, but larger than many other hotel rooms in Manhatten. It is quite adequate for two people. The closet was large, with a small coffee maker. The bed was very comfy and included pillow top mattress, down comforter, and down pillows. Desk, Internet connection, and flat screen t.v. Everything was new and very clean. There is also a computer provided for guest use in the lobby. The location is directly across from the Port Authority bus terminal. The street includes two adult DVD stores and is located in a side street that may scare some people. On the plus side, we were ten minutes from Time Square and there were people everywhere so we did not feel unsafe walking to or from the hotel.
Hotel was good. A little dated but clean and comfortable. Good value for NYC. Close to times square. Great view of the empire state building. Staff was excellent. Very friendly. They even got my a room on a higher floor for the views. Excellent customer service.
We stayed in a large clean studio room for just two nights. It was a good experience but the room wasn't as large as I thought it would be. For example, when the sofa bed is pulled out there isn't any room to walk between it and the full/queen bed in the room. The pull out couch bed was as uncomfortable as we expected it would be, but after our long NY city days, we didn't care. Breakfast was plentiful in options, but so packed with people one of us had to stand to eat. Get there early I guess! Elevators were just as bad; the general advice was to go up to get down. Clean room. Prompt service. We'd stay again.
The hotel was very clean and had all the conveniences. Bed and bedding was great. Close to Times Square and our room had a spectacular view of the Empire State Bldg. Caution: If you have a vehicle, parking cost almost 25% of of nightly stay.
Excellent TImes Square location for weekend stay .
We stayed here, of all times, through New Year's Eve, and it was a very wise choice! \n\nThe room had a full kitchenette with microwave, full size refrigerator, toaster, dishes, etc. It was really convenient to be able to go to the corner store and buy midnight snacks or breakfast for the next day.\n\nThe front desk staff was very matter of fact. They weren't overly friendly (it is NYC, lots of people, not everyone will be gushy!). There wasn't a bellman that we saw -- which we liked because we can wheel our own suitcases, not a big deal. There typically was a security guard near the door and you have to use your room key to get to the upper floors. \n\nI would definitely stay here again and recommend it to friends!
This was a great value for Manhattan. It was within walking distance of Times Square, Central Park, and many other popular New York hot spots. The staff was very friendly & helpful. When we arrived, there was only 1 operation elevator & the staff went out of their way to make sure people didn't have to wait too long for the elevator. The complimentary buffet breakfast was excellent - great if you have a family! The rooms were quite large (with a full kitchen) and the beds were extra comfortable. My husband and I would definitely stay here again.
Clean, spacious and very nice room, close to Times Square. Complimentary breakfast and afternoon light dinner was a plus. Would recommend, and visit again.
My wife and I spent 5 days there to celebrate our anniversary?our first visit to ?the big apple?. The rooms were a little small, but were very clean and well furnished. The staff was friendly and helpful. We really enjoyed the hot complimentary breakfast, but be warned, they get very busy from about 9:00 to 10:00 AM. Be there before 8:30 and you are fine. The location was excellent for us, within walking distance of Bryant Park, the Rockefeller Center, many Broadway Theaters, ABC and NBC studios?even Central Park if you don?t mind a couple mile walk. We totally enjoyed our stay?will stay there again if we return.
Our stay at Residence Inn was actually better than expected. The staff was very friendly and helpful. Even the maintenance staff always said hello and had a smile. The breakfast was good and they even provided a light supper which our family took advantage of. We would definanty return. P.S. Our City View rooms on the 27 floor had an outstanding view.
We stayed here in August to celebrate our daughters 13th birthday. We are a family of four, my husband, 13 year old daughter, 9 year old son and myself. The hotel staff was so welcoming and helpful in every way. We arrived a few hours ahead of check in time, but they allowed us to check in early. I had requested a couple of treats to be in our room when we checked in. They didnt have them available at check in, but the treats were in our room when we returned from the broadway show, along with a balloon bouquet and a birthday card for our daughter! Anything we needed or asked for during our 4 day stay was taken care of with a smile! The rooms are very spacious and clean. The kitchen is quite attractive and very useful for keeping snacks and drinks. The hot complimentary breakfast was good, we often took our plates of food back to our rooms and reheated our breakfasts as we each got showered and realy for our day. The hotel is in a great location. An easy walk in one direction...
I have stayed in quite a few NYC hotels. The room was magnificent! The breakfast and gathering area was beautiful and the staff was so friendly and accomodating!
The check in process was pretty average, but with unfriendly front desk attendants. The hallway was dirty on the floor that I was staying on...both trash on floor and carpet was dirty. Great location and good price, but below my expectations and below what I have experienced at other Marriott properties.
While the decor, aesthetics, and general reception are great, the customer service and professionalism from the front desk is completely sub-par and below standard for any hotel within this price per night range. I was completely taken by surprise and frankly, shocked when I realized minor construction on a door lock was going on in the room next to mine. Apparently, management thought it a good business idea to begin the deconstruction and removal of the lock with the requisite banging, clanging, kicks and other associated noises at 9:30 pm!! When I called the front desk to complain, the female rep advised that she didn't know when it was going to finish but that it would continue--completely uncaring that after taking two separate airplane rides to get to NY, encompassing a total of 15 hours, one flight from a recovering war zone no less, all I want to do is sleep and rest in order to be somewhat recovered from passing two continents and three time zones and to be prepared for a me...
Location No views
If you want to stay in Times Square or see a Broadway show, this is the place to stay. Clean, modern, and no frills. It was also a great value considering you are in the heart of the city. Ice had to be requested from the front desk as there was no self serve machine. Also, while there was a minibar in the room, there was no fridge for personal items
You get what you paid for. The whole staff was excellent. They were courteous, and very accommodating especially the Filipino guy who always helped us with our luggage and arranged for our transportation. The front desk was very helpful with information about NYC. The room was fairly small but I already expected that since it was clearly stated in their website. I don't mind staying in a small room as long as it is clean and Hotel Mela is very clean. The Housekeeping assured that we have enough towels and toiletries and the lady was very polite. The Bistro downstairs was also very commendable. Their breakfast was superb and the service was impeccable. The location was perfect, too. As first timers in NYC, it really helped us because everything was walking distance to out hotel. Overall, I really enjoyed my stay and would definitely recommend it to my friends. Thanks Hotel Mela! The first room we stayed in which was in 5th floor near the elevator needed an update. It was a bit dark but still ok.
Loved early bag check-in, friendly staff, safe environment, and location!
View & room size N/a
Bed was uncomfortable - cheap mattress. Not for anyone with any hint of back problems. Elevators are so small they only hold 2 people.
Professional, upscale, green! Close corners, small rooms and elevators.
Very helpful and friendly desk staff. Bowl of free apples on counter. Location is right in the middle of all the Time Square action and broadway shows, and lots of restaurants - if that is what you want. Staff booked our car service for trip back to airport and service was excellent and reasonably priced. Room space is tight. The closet for hanging up long pants is inadequate. Must call front desk to request a bucket of ice - no ice machines. Bathroom lacks sufficient towel rods and there is no place to hang up a wet washcloth, no shelf or niche in shower to place shampoo, body wash, etc except for one tiny triangular metal soap dish type thing. Only one shelf below the bathroom vanity to place toiletry bags, had to place hair dryer on floor. Hardly any counter space around bathroom sink, and only one narrow glass shelf above sink. Why is bathroom so sparse and lacking in these necessities? On one occasion, a drunk guest tried to open our room door at 2 a.m. and I had to yell out "This room is occupied. Get out of here!" in my best effort to sound like a tough New Yorker. This worked; he left.
The room was small (no chair, no real closet) but was clean and the elevators ran fast. Very close to Times Square, but relatively quiet. I would return and recommend to friends.
Welcoming staff, easy check in, convenient location Great little restaurant serves good food and easy dining. Stayed many times at hotel and very consistent. Good value overall. Wish they had "loyalty" program for frequent guests.
I had to make a last minute hotel booking in the city because my airbnb reservation fell through. Hoyle Mela was perfect. One minute from Times Square. Excellent price and the room was exceptional. I would definitely stay there again.
Central location. Close to business. close to restaurants and Broadway shows. Room is very small. Bathroom is very small. No place to store suitcase. small elevator. small lobby.
Liked our room location (corner, 31st floor) Overcharged for drinks at bar, bottle of water (supposedly free) was not replaced.
Clean. Modern. Comfortable. Lack of parking
Loved the shower, bed and location. Our room was not cleaned after our first night. The towels were not of equal quality and some had a very odd smell. No water in our room.
Great location and our view was fantastic. No refrigerators
The Westin Times Square was great overall*. The room was clean and comfortable. The hotel staff was also very friendly and professional. Great location by Times Square. but the facilities outside our room were not. The lobby areas didn't feel safe as there were many people hanging out there that did not seem to be guest and the lobby restroom was a mess.
We have stayed at the Westin at Grand Central Station before and all of the Westins are very similar. The room was clean and we had a great view facing west over the Hudson River. We stayed out until 11pm and when we came back in the building security was checking everyone to make sure they were a guest. Some might see this as an inconvenience but I see it as very good security considering where we were. We are very happy with the staff and our stay. The air conditioning filter was clogged.
Great location, great size of room, has a fridge in the room. I
Everyone was so nice from the bellmen staff and the front desk staff .They helped me and answered any questions I had.