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Baggage check & location
Loved everything from staff to the fresh new high class bed sheets 55 dollars a day to park, moved 1 bottle of champagne in the fridge and was charged 20 dollars for it, due to the sensors on the bottles, called front desk and they removed it from the bill with no issue though.
fast elevators, clean rooms, super quiet, great pool, big windows, nice/spacious lobby, subway entrance out front to ACE and R. Comfortable beds/pillows/linens
They easily accommodated all of my requests and the staff was delightful in all of their interactions. Beyond that, the hotels looks nice, has clean facilities and has a great location next to the One World Trade Center/Freedom Tower, as well as connections to a variety of subway lines. Very convenient.
The rate was great for NY. Room was clean and the bellman are always helpful. The bathrooms in the lobby are disgusting. If you're having a drink down there you have to constantly go up to your room to use the restroom since the others are so dirty and smell like urine. The concierge was not helpful. When asking for recommendations to restaurants, he would only direct us to their restaurant in the 3rd floor. Also asked him about the Book of Mormon show, he called and tickets were over 325 ea. We had to talk to other a couple others in the hotel who gave us recommendations and we got tickets for a little over 130 ea. Seems lazy or completely unaware - probably shouldn't be the concierge.
Location was what we liked and felt vary safe at all times. The staff was friendly and the room was clean and comfortably. The parking was a great convenince but seamed pricey when you add it to the room cost. Maby price it per visit vs per night.
Great view, clean rooms, very attentive bellhop and staff. An air conditioning unit that was never able to reach the desired temp and a rattle from the unit itself all night long.
Clean, beautiful view, attentive staff 20min cab ride to uptown
Beautiful hotel. The room was clean, nice and had an amazing view of the Freedom tower! Well worth the money
We had a good experience at the hotel. Staff was nice and rooms were very clean. Only minor negatives: Room service food, particularly breakfast, isn't really that good, which forced us to start going out for breakfast ( 3 out of 5 stars). However no worries because it's NYC so there is plenty of food around. Location isn't the greatest, but it's close enough ( 4 out of 5 starts). The 9/11 memorial is right across the street, which is convenient, but other than that, you'll generally be taxiing or ubering everywhere. My boyfriend forgot his keys and didn't realize until we were back in DC. The great news is that the housekeeper did turn in the keys, but the guy in the list and find area was being a dick, asking him the most ridiculous questions... We still haven't received the keys either. Hopefully they actually send them.
Location to shopping, tourist attractions, and public transportation lump between two matresses being placed together to form a larger bed
The location, included amenities, and service were all spot on. Will definitely return here. Only complaint was the hard bed. That said, it was well worth the trade off.
I had a PHENOMENAL front dresk staff Saturday when I got in! Super helpful!!
The location was very convenient to all of the Financial District. The attached restaurant provided good food and standard NY prices. The room was clean, quite (outside noise was minimal) and the staff very accommodating. Although the parking was discounted, it was about a block away. It was not clear where the parking facility was located and I circled the blocks a few times and wound up having to call the hotel to give me instructions on where to go.
It is a really good choice! Clean and new hotel, in the middle of wall street, it is really cheap compared to other much more options in new york. The price I paid was 20% less expensive than other hotel in town. Rooms are clean, nice and confortable. Self check in is strange but very efficient at the end!!!
I thought the staff very responsive to my questions. I had a document printed out at short notice, and it was done efficiently and without complaint. What I most disliked was the set-up with the television. It is absolutely standard these days --even at a motel 6 -- to have a large number of cable tv stations available with at least some of the more common movie channels. There was none of that. Also, one would expect a large movies-on-demand set-up on the television and that too was missing. 2) my in-house phone did not work, and so to communicate with the front desk, I had to go down by elevator; 3) it was difficult to catch a cab in this part of wall street, and there was no way of doing so, according to the staff, except to walk 2 or 3 blocks and hope for the best. The hotel should have a better arrangement when it comes to cabs; 4) the bed was fine, but the only cover/comforter doubled as a bed-spread, which meant one had to sleep with the bed-spread, which I find off-putting -- potentially unclean.
Very Clean, well maintained. Smallish rooms.
Location and cleanliness of room
The staff is very courteous and helpful. The premises are clean and well maintained. The location is awesome if you like to walk around and take in the sights. The Financial District is one of the few places I enjoy walking around as it isn't as densely populated at night. The room we had was right by a garbage disposal or ice machine so every so often we'd hear it go off. Very distracting and unpleasant. The room seemed smaller than it is because the ceilings are outrageously tall. The bathroom looks like the designer took a page out of the YMCA men's domicile for inspiration - cheap tile, crappy shower, meh. The windows haven't been washed in what I can only assume is eons so even if the view were breathtaking (it wasn't) you wouldn't be able to see it properly.
The room was quite clean and comfortable. I really enjoyed the water bottle refill station.
The staff was very polite.
Location was excellent but hotel was way too expensive
I liked bringing my creature comforts from home and I didn't sacrifice my diet. I had the King Room with the full kitchen and it was well equipped, even more than I had expected. I was able to pick up goodies from the Greenmarket on Union Square. The location given wasn't accurate on GPS.
Good value No
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Awesome staff. Great having a full kitchen, saved a lot of money in NY. The charge to park/store my car for three nights/four days was about the same or less than one roundtrip Amtrak ticket from Boston (where I live). Very nit-picky here: the pillows were flat -- the feathery kind that flattens as soon as you put your head on it. Also, TV channels kind of stink if traveling with kids, no learning, just NICK, TOON, and ABC Family. BUT good tv, can plug in devices.
it was in the center of a lot of attractions the wrong address is on the advertisement. It states 170 Broadway but it is not even on Broadway and believe me New York is not the place to get lost!! We drove around for over 2 hrs trying to find the hotel. The valet took $55 from us!!
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Excellent location near to numerous subway stations. The staff were welcoming and professional.
The hotel staff overall was fantastic. The breakfast staff was absolutely outstanding, so pleasant, attentive and professional!! Kudos! N/a
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The bed is very comfortable, and the shower is excellent. Can't think of anything.
I loved this hotel. It was perfect! The staff was super accommodating and friendly. The room was clean and quiet. Good mix of couples, and families with older children. For the location and price, I could not have stayed a better place.
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I liked the value of this hotel, as finding a decent hotel at an affordable rate is difficult in Manhattan. The room was small but efficiently laid out. On the 20th floor in the restaurant, one can get a great view of the 9/11 Memorial from atop. Breakfast is not included in stay, so beware as the breakfast buffet and a cup of tea came out to $24. Since New York is full of great restaurants and places to grab brunch, I always prefer to grab a tasty bite elsewhere.
Ice cold filtered water and plastic bottles to fill, free of charge, on every floor - a lovely amenity in NYC in July. Room was luxe and comfortable, affordable by NYC standards, but there are signs that maintenance is being deferred - poorly patched ceilings and window seals, sluggish drains, housekeeping giving the once-over instead of a real cleaning. This was our second stay, but it was nicer last year. I hope it will be back on the upswing again next year! Better housekeeping and maintenance required - it's far from filthy and broken-down, but as an experienced traveler, I can see signs that things are being given a lick and a promise instead of the required cleaning and maintenance. My son's white socks were BLACK on the soles from walking around the carpeted room.
The location, the amenities, the staff, and the rate ... everything about this hotel was spectacular. I suggest everyone at least take a look at the restaurant that overlooks the 9/11 memorial and the rooftop deck. The staff at 10pm and at 10am were bubbly and personable but most importantly, they were extremely helpful. I can't say enough nice things about this property. The only negative that I could possibly mention is the water pressure wasn't as strong as I like. Other than that, everything was wonderful.
that we had to leave
Great view of the World Trade Center. Restaurant food was good. Breakfast options were limited and exactly the same everyday
clean well appointed room with great view and great price
The convenient location next to 911 Memorial Museum and great view from rootop. Old and outdated, worn out pillows, sheets, and ammenitis.
Overall, our stay was short but sweet- the view from the restaurant is amazing, which can only be beat by the sun terrace! Absolutely breathtaking
Great price and good view from the 17th floor
Location and value were superb! Nothing
Style and cleanliness of hotel good. Room is small, but not unreasonably so. Construction around the site made access less trhan ideal.
It was convenient in Manhattan, and the staff was very helpful. A little noisy with the construction nearby of the new Freedom Tower
Clean nice hotel near ground zero. Subway sations near as well as some restaurants. A suite was not very large, but comfortable for four people. A special price was very resonable for quality of hotel and service. Construction noise may disturb in some rooms, not a problem for us. A suite was booked for four people, but towels etc. only for three. After complaint an extra was gotten, but same problem next day.
The hotel was clean , the room was just the right size. The services provided are very good (free internet access, with yourown pc in your bedroom, or in the pc room, where you can print out your check-in on-line; free water provided; gym facilities).The hotel is in the Financial district, very close to the subway station, so in 15 minutes you can be at Time Square). The staff was helpful. I found a little hole in the bed-sheet, but I believe that was just something that can happen once in a while. Compared to many other hotels in NY the World Center had a reasonable price, but still I found it quite expensive...250 Dollars for just one night (it was the night of the Marathon though, so prices were quite high everywhere)! I guess that's just NY!
Modern and clean. Very secure.
Location was best for business. Location
The hotel restaurant was brilliant. The location for Downtown exploration was amazing. Fantastic value for money. The was no pan for the hob in the room.
Hotel was good but service not what was expected delay in releasing car from valet parking Bad customer service
The location was great. The room was adorable. The staff was very freindly and courteous
We picked the hotel because of its price and location. Very nice design, clever use of space. We had a handicap accessible room and it worked great.
Clean rooms, the staff was incredibly helpful and very friendly (gave us an upgrade, too!), great price, rooftop restaurant/bar had great views and a nice happy hour. There is a lot of construction near Ground Zero which can make it a little noisy during weekdays, but obviously that's not their fault and it really wasn't anything terrible. And over the weekend there was no noise at all.
subway closed price
Quiet environment like being at home with excellent service. Close to business excellent positioning Nothing
Everyone was helpful, and gave great suggesstions. The room was large enough for the 4 of us, not always the case in NYC, clean and comfortable. We were very happy with the location and the BLT restaurant was very good.
Was easy to get there, since it was a weekend we parked on the street without a problem and as we marked in the preferences we wanted a room with a view they gave us a a room looking at the Hudson River.
Not much You pay additional for everything except a basic bed. The staff has a negative attitude that borders on rude. The elevator service is very slow.
awesome location, convenient restaurant downstairs, and a great staff. i didn't like my corner room. It was very hard to get into. Also the tv would stop working every 15 minutes and took a while to fix everytime. Then the thermostat would reset itself to 72 every couple of hours
Considering it was the marathon weekend we were able to get a room here. Very clean. Beds were small and not that comfortable. But for NYC it was bigger than I have seen
Nothing ,,,tuelly nothing in this hotel ,,,,its dirty ,old , not well located im sorry nothing i liked I had bed bugs at W downtown , i had to go to the doctor , i was red hittchy and full of spots . When i complaigned to the manager he told me i was wrong they have no bed buggs , they did a pedt control . So my doctor asked for a biopsy that came positive . Shame and they did not want to refund my 3 night this place is terrible , and i had a terrible stay .
Only the beds. Small bathroom. Small room. Low beds. Small TV. No proper lobby. Had reserved and paid for a King size bed but upon checkin was told there only two full sized beds left. Almost no apology. No trying to make up for it with a credit or free movie etc. Very matter of fact. Wasn't expecting that from W brand.
Nice bathrooms. Room small but adequate.
Soap Feels like walking thru a discoteque during daytime, sad vibe.
Clean, trendy, friendly staff, small cafe available 24/7, bar area available Nothing
Clean, modern decor with very friendly staff The AC was loud, and the thermostat was confusing, but they were aware of and fixing the loudness issue.
It was convenient to the Wall Street and Broad Street businesses. The room was clean and comfortable, perfect for an overnight stay.
The room with two double beds is very small for four people
Friendly staff, nice rooms, quick elevator, exceptional rate See comment on question no. 1
The ability to be able to travel anywhere in new york, its proximity to subway and bus stops. Good food nearby as well.
Small hotel but very comfortable with rooms funished to a very good standard. Very comfortable beds - loved the duvets and the pillows were the best I've ever slept on! Good location as although not in mid town it is very convenient for the subway so getting around was very easy. The only problem encountered was the fact people didn't know where the hotel (or Nassau street) was located! ie airport shuttle, taxis. Think this is largely down to the fact the hotel is so new. Just tell them it's a couple of blocks in from Ground Zero - which they should have heard of!
The very quiet location, for New York (when emergency vehicles were not sounding off). The comfortable bed. Yes, we very much missed a coffee-maker. We did not use the snack center.
Does exactly what it says on the tin....clean,great staff... Good value.
I booked one room with 2 beds but they gave me a room with only one bed... and charged me for the first!!!! :-(
Transportation hub nearby. The room is tight. Barely any space to place a big bags.
I liked the modern comfort in the rooms. They were typical city sized rooms but they were clean and had everything that was advertised. I also really liked the fact that we weren't in Times Square or other very very busy areas because we could sleep at night with almost no noise. Finally, because it is literally a 2 minute walk from the nyse and Wall Street (and the 1-2-3 metro direct to Times Square & Penn Station) it was extremely secure as there is security 24 hours a day 7 days a week guarding the stock exchange. The only thing I didn't like was that we asked for 4 towels for our Queen room (we had one king room for 2 people and one queen room for 4) and we didn't get a 4th towel.
Cleanliness of the room and bed; proximity to my destination Lack of restaurants near the hotel