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Very nice presentable hotel.The staff were excellent 5 star working in a 3 star. Katia was so helpful on our first day. Giving all the right information about trains and places to visit. I want to thank all the restaurant staff who find it no troubles taking my breakfast tray to my 3rd floor room. Well done for offering bus service at night. Excellent initiatives.Room cleaned everyday even late. Could do with a kettle in room and a toaster in restaurant for Breakfast very boring. For location menu was well overpriced. Thus encouraging customer to go out. Also location is a bit rough.
Big rooms. Very close to rilway station. Dirty locality. Took 48 hours to deliver laundry. Communication gap in English language.
very nice staff, confortable rooms, good price/quality rate
I liked the proximity to the main railway station, giving easy access to Vesuvius, Pompeii and Sorrento, without the need for a car. The fridge didn't work and the only solution was to repack all our things and move rooms, so we chose to do without.
When I checked in, there was a young lady working the reception area. Mid 20s. She was excellent. I watched her handle diverse clientele with ease. This location would not function as well without her. The internet service stayed down. Hotel restaurant was overpriced for area and for level of service.
Breakfast excellent, prices at the bar very reasonable for a hotel Staff too officious, not warm to deal with. This is a good hotel, Napoli in particular has a reputation for Italian charm its apity the staff don't show more of this side to guests.
Location of hotel was inot in the best area for safety however it was easily accessible to the station.
close to airport
Good location to the train station. Clean & offered free wifi. The location wasn't in the nicest part of the city & there didn't appear to be too much around the hotel.
Friendly and helpful, especially girl at front desk. She gave suggestions of what we could do in Naples. While it is very close to railway station, the area "felt" unsafe.
the food in the restaurant was excellent as the services.The room was big and i enjoy my stay.The hotel staff is kind and good.The position of the hotel is perfect for me: in front of the circumvesuviana(the train that take you to pompei, amalfi and Sorrento),near the central station and near many shops!
everything the best from this hotel and staff
Did not like the fact that we had to complain about getting put to a room outwith the hotel grounds. Whem we did they managed to find us a room, They had a really big group of people at the hotel when we arrived & was treated like second class citizens. We had booked B & B but when we came down for breakfast in the morning we wasn't aloud to sit in the diningroom & was told that it was only for the group of people. Was was told to stand at the bar & was given coffee & a small cake. When there was a full Buffet breakfast in the diningroom for the group of people.To us it looked like they had double booked
Really secure parking and free WiFi. Good outdoor table. It was difficult to find restaurant and shop nearby Hotel. Using public transportation was not good from/to Hotel.
Parking, service & free Internet
Comfortable beds, good breakfast, very accomodating staff, although English sometimes a challenge Neighborhood a bit sketchy