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Spacious room, good bed and quiet and safe location, close to shops, harbour and leisure district. Breakfast was reasonable (for Italian standards) but glasses instead of plastic cups would make breakfast decent!
Attentio was good and breakfast and everything else was fair... TV and Air Conditioning didn't work and no one was able to repair it before we were left...
The staying there was absolutely comfortable and friendly.
Fair enough service
Very very good value of money! We booked a supreme double room, overlooking Via Tolido street. The room is very spacious and good design. The windows and doors could block the noise from the streets. breakfast is also very good. All the staff are very helpful and friendly. It certainly exceeded my expectations. The walls could be more soundproof. And their instruction of how to find it is a bit confusing.
It was difficult to find - instructions and directions sent when booking would be of great asisitance
Central Location This hotel was more of an hostel than a 4 star hotel. Was clean but not quite what we had expected.
location the toilet seat was broken and they did not fix it though kindly asked several times
We were able to book 4 rooms for all the party Early breakfast was difficult - we were travelling to our daughter's wedding so needed to leave the hotel at 0700 hrs
I enjoyed the warmth of the staff and their helpfulness. The hotel is an old building squeezed in the block and without any outside view.
excellent situation for exploring and safe
I stayed in this hotel for 14 days. I appreciate especially the location.The room and the services are good. The breakfast is very limitd and need to be more variate.
Centrally located to everything. The staff was extremely friendly and helpful After one shower we ran out of hot water the first morning - the problem was addressed and corrected. The breakfast was on the skimpy side - not really what was expected.
One night stay. Room, hotel facilities, staff and breakfast all excellent. Room rate high but this a 4 star hotel and the euro/pound exchange rate not good at the moment so that doesn't help.
location in the heart of Naples the inside rooms are too dark; one lightbulb was burnt out, and although I reported it to the reception, it was not replaced
Great location, nice staff, very quiet room, good breakfast The temperature in the room was too high (yet too cold at night to leave the window open), the air conditioning too loud to be left on. Apart from that, it was a great hotel.
Room was clean. Doing construction outside, bar not open, location OK but not great.
The staff members were very, very helpful. I had travelled by myself but felt very safe here.
The attitude of staff at reception named Mr.P was wrong. As there was no hotel telephone directory, I had to come to reception to ask morning call but he didnt appologized until I suggested to do so.
Tranquility of the building. Kindness of its staff.
The reception was super. They were willing to help in every way and they were efficient and really charming!
kindness of staff is hard to believe. excellent location. homely atmosphere.
Perfect location for sightseeing, elegant interior, kind staff. Internet access at the lobby was unstable, not only from my laptop but also from others. We used a internet cafe nearby (2min walk, 10am-8pm).
We only stayed for one night but the staff were very helpful from recommending an excellent pizza restaurant to booking a cab for the Airport. The Location could not be better - on a pedestrian street - and although our Room was on the front we never heard any street noise. The Hotel can be a little difficult to find if arriving during siesta time or late in the evening as the entrance door may be shut - however there is a buzzer alongside the door
location in centre of Naples bar shut by 9.30pm without notice
location and hospitality
location difficulty in entering
The location is good, the staff very friendly and helpful.
rest well none
Excellent location, good breakfast, basic but comfortable room. Having to ring the bell at night to be let in, which on occasion took up to a minute, in a not particularly salubrious area.
Staff was extremely helpful and courteous. Our room was comfortable, the bathroom wonderful! We would definately stay here again. A dresser would have been nice. Also, turning on the bathroom light lit up the entire room. No place to hang wet towels.
Good location, designed and clean rooms, spacious breakfast room with nice view to the castle.
The staff was very helpful and politely. Helped a lot with local things, and gave good advices for sight seeing, eating.
Big, comfortble room. Good location. AC not working but not too much of a problem in November.
location and helpful staff The room smelled funny during the night.
Clean, confortable, nice staff Technical problems do not allow me to connect to the Internet
Staff always available. A drink always available. None
Excellent value for money
close to grocery store and walking distance to all attractions none
The location was fantastic. The room was nice and spacious with a balcony overlooking the city and the breakfasts were good
room nice and large. large flat screen TV. hotel staff friendly.room and bathroom clean. No view from our room or decent balcony. Window very small. resturant out of use during our stay.
Clean and quiet. Good breakfast. Good location need the old city. The internet didn't work one night!
I liked the cleanliness of the room and the cable tv. Nothing
The location of the hotel was excellent for my needs. It was clean and tidy.
Central location, quiet, nice rooms, good value for money. Will come back.
museum visit Naples
location is great, breakfast ok, room fine works going on in the street and so a lot of noise. I know these kind of works can take a lot of time (years) so be prepared
Friendly staff. Very old, tiny shower and bathroom, not in a very good neighborhood.
The service at this hotel was exeptional. The staff are all extremely friendly and helpful which made our stay a real pleasure. As it is a small hotel, there is a real sense of being a valued guest and not just a room number. Our room was lovely, four poster bed, all very clean and well kept. We'd definitely recommend staying here. The hotel is a little tricky to find once inside the Galleria (there's a small intercom by the wrought iron gates if that helps anyone planning to stay!). We were lucky as our taxi driver showed us where to go but I'm sure if you call the hotel one of the staff would be more than happy to come and find you in the Galleria itself!
Art and general atmosphere Noise coming from teh Gallery during late night because of football players
Unique location really inside galleria building. We can see Galleria from hotel room. Easy access from airport by Alibus. Free Wifi at the lobby.
English-speaking staff. Accommodating and willing to assist. Location. Accommodations were well-appointed, comfortable. Cramped with additional person. Insufficient toiletries (basic soap, toothbrushes).
the localisation of the hotel was excellent. The hotel is on the 4th floor and you exit in Galleria Umberto, there is few bars and shopping area just downstairs. Even if it rains, you can stay in galleria and make some shopping I didn't like the breakfast, it not looked very fresh and small choice.My room has not the window with view on Galeria, but on the other ugly side.
The staff was very helpful and kind. They gave us a lot of good adivce and information to visit the city.The rooms wide and comfortable.The breakfast good and tasty with the possibility to choose between salty and sweety things! The location absolutely perfect, at the very centre of the city and above all it has been amazing staying inside a monument, Galleria Umberto. Ask to stay in a room overlooking the Galleria, you can enjoy a really special and unusual view!
Hotel decor spectacular, like living in mini palazzo. Staff wonderfully welcoming, friendly, helpful. Location excellent Nobody in Naples seems aware of its existence. So e.g. taxi drivers all know Galleria Umberto, but don't even know there's a hotel there. Landed there at night, no sign of life, asked residents of apartments in Galleria, but they had no idea either.
The staff were extremely helpful and friendly. They really seemed to want to make my stay in Napoli pleasant. They also made great breakfasts. This hotel is a great value, the rooms are very nicely furnished. I had a little problem with my room's AC but the hotel took care of it quickly with limited inconvenience to me.
Staff was very helpfull and friendly. Good location. Balcony in the room was small and view was not good. The hotel is not easy to find
intimate,beautiful galleria ,pleasant helpful staff, marvelous location--perhaps the best in naples
i was in Napoli more then 10 times and i knew that the location of this hotel is the best for being in the center. And the hotel itself is clean and good as usual Renaissance hotels. there will be always someone from the staff who seems to act impolitely....but i guess its something about italian culture and their emotional expresivness.
It's near to the pier that you can take ferries to other places like capri. Close to shopping area too. Nearby restaurant and supermarket. Close to the bus terminal if you want to take the city sightseeing tour.
helpful staff, cleanliness and silence of our room, excellent location (nearby:bus stop "Citysight" and to airport,good shopping, Nova castle), excellent breafast for Italy.
Central; good value (for Italy). Breakfast decent.
Best location, clean and confortable room.
Practical very old accomodations
I've liked the location, the facilities, the hotel staff, been in your hotel make my vacation beautiful and unforgetable, reasons to choose the same hotel for the next trip in Neaple I didn't like the absence of vegetables at the breakfast.I didn't like that the airconditioner make too much noise
Central location, balcony in room work ongoing on third floor unaware of until stay therefore communal hallways and lift areas rather dusty! Bar opening hours poor!
Location was good for us because it was near the ferry terminal where we arrived from Palermo. The area was much cleaner than area around the Central rr Station. The hotel was near the Castel Nuovo,San Francesco di Paola, and Teatro San Carlo. Rooms and hotel were clean and staff friendly.
Very good location for our purpose (attending a conference at the Stazione Marittima) also for getting to other locations in the city
Great location and best price for the area. Room was suppose to be non-smoking, but it smell like smoke. Internet access was available for a very high fee (7 Euro an hour); other hotels in the area charge only 8 Euro for 24 hours of use.
the hotel is ok, but still the wi-fi internet should be free. small bathroom, but still ok for one night stay
Normal service. Very noisy after 8:00 due to works in the hostel
I liked very much the hotel and we enjoyed our staying. The room was super- designed, even if it's a bit kitch, like a table suported by 5 angels =) We stayed at lux, and we had really cool jacuzzi (thouth it was loosing water, and after ll th floor was wet). In general we liked it, i would've put 9 from 10.They also recomended vr good restaurant downstairs, it calls Castello Nuovo (I guess)), the food was amaizing! The onlu one thing that there was confusion when we arrived. We couldn't find the hotel, coz it's not like they have some billboard on the road or adv ecc. We took the elvator, came to the door of the hotel, and no one opened a door to us, coz' the guy from reception left it... we were waiting kinda 15 min before he came, and we were thinking that they just have stolen our money and our bank accounts are already empty.... lol...and 1 more thing, i didn't like that there was a lot of garbage downstairs... but it's what Napoli like!!! U can do nothing.
Super friendly staff, perfect rooms.great!
Modern interior, very nice bathroom, close to port for ferries. Noise of the tv from reception
The staff was amazing and very helpful!
Very nice hotel with good location (not far from harbour and center). The rooms are very good, big and with stylish design. Staff was very helpfull. A bit strange building, where the hotel is situated, without special signs about hotel. Poor breakfast like in majority of italian hotels.
Great hotel, good location, wonderful staff. Extremely pleasant and very helpful. Would certainly stay there again. Highly recommended!
Very friendly and kind staff. Clean room and hotel. The hotel is located in the safer area of the city, good location to visit, shop or take the ferry ... Breakfast was acceptable. Real good value for money. None
Best hotel I've stayed in Italy, much over 3 star expectations. All brand new, very nice staff.
Golden Hotel is very nice hotel. Its design and especially cleanness is very good. Hotel staff is very helpfull. Its location is very good from the perspective of historical places and proximity to ferryboat port to Capri and other holiday towns. Breakfast is poor.
Great location. Friendly staff. Clean and comfortable room.
Clean, modern, conveniant. Stayed for one night. The stuff was helpful and friendly. Free Wi-Fi. Breakfast was a little skimpy, but espresso was excellant.
the location was perfect...the room number 416 terrible....half stars
Location of the hotel, easy to reach the City Centre, the harbour, the railway station. This is the second time I chose your hotel, if I will have the opportunity to come back, I will make then same choice. Not at all.
the AC was on a time basis, it came on at 8 oclock at night which was not a problem except when it did not come on and the room was hot it took several visits to the desk to get it remedied. the service was fair in this respect.
proximity to ferries to escape from naples pickpockets in piazza municippio, piles of rubbish in the surrounding streets
Its location No
Excellent in the center of town location, very friendly and helpful staff, clean and comfortable and airconditioned room, good breakfast. parking for the car close by for a good price, 15 Euro per day
very close to the Alibus stop from the airport only a few minutes walk to the boats for Ischia very close to a lovely evening walk past beautiful old buildings and squares
Good rooms, nicely furnitured and new. Good surrounding, very safe. Very loudly position 24h per day. Sleeping with open window imposible. The rooms were not cleaned at all. Just changing of towels every day. The bath was not cleaned not even once for 4 days.
Service provided by the manager Diverging quality of the rooms. Street side rooms are noisy
Our best Hotel on travel in Italy. Staff very friendly and helpful. Great room. Excellent location right in the centre. Plenty of tour information. In walking distance to most things and also to public transport. Loved it. Doesn't have parking. However, the location of the Hotel doesn't permit it and the location of the hotel means you don't need your own car.
The staff is great, location is noisey.
Very good English speaking staff at the desk, they were helpful and friendly. The location in the alley ways was great fun very urban, and close to restaurants bars and shops. It was also close to the port for boats to Sorrento and Capri.
I liked the service and helpful staff. The hotel location is excellent. I did not like the factt tha tthe hotel would not accept American Express Travellers cheques, even though in Euros. I did not like seiners served for breakfast.
beautifully renovated recently. prime location. hotel stuff nice and helpful. would love to go back.
A great Hotel, very helpfull staff, centraly located, perfect atmosphere, very helpfull and friendly staff. Very clean rooms. A perfect place to enjoy Napels. Ok, you will be awake twice a night because of the closeby church bells, but is authentic part of Napels which one should take for granted.
Very good hotel in excellent location. Friendly staff, almost everyone speaks English. The rooms are clean and very comfortable. -
Hotel staff was really friendly and truly helpful. The room is quite nice, well decorated. Especially if you stay there with kids, I’m sure they will like it. Air-conditioning works well. The location is a little bit difficult to access by car. The outside of the hotel is loud until the middle of the night, but anyhow we could sleep by closing the window.
The hotel is situated is the lively Spanish quartor of Naples and not far from the see. the personel is extremely helpfull and nice in every respect.
Excellent location, spacious room, very helpful hotel staff Breakfast not good quality
Excellent situated next to Piazza Municipio with restaurants, shopping zone etc.. The bus-stop "Alibus" to Airport and ferry terminal to Capri and Amalfi-Coast only 3 - 5 min walk. Very friendly stuff especialy owner Stefano. Hotel was silent, save ( good entrance solution ) and clean with a budget pricing. When in Naples again this is definitely the choice.
excellent location for a city break as the sightseeing tour bus routes start at the end of Via Medina at the Piazza Municipio & also near to good shopping area & lots of restaurants around Via Toledo on a noisy street, air conditioning costs extra to use.
It's a family stile hotel. We enjoyed our staying there. It is like a big flat, you feel a bit like at home. It is very cosy and neat. They often have problems with sewerage system in several rooms, it happened to us too. It the evening they just arranged our staying in another hotel. But they did it very delicate and nice.
Excellent location, couldn't be better! Walking distance from all main sites in the city, excellent connection to the airport and train station. Extremely friendly staff, always available for information and advice and for a nice chat. Our room was very large, even for 4 people and impeccably clean. One of the best "value for money" hotel ever!
Access to the Internet, clean and comfortable bathroom, good location, nice staff
The staff was very friendly and helpful and we loved the continental breakfast!
Location. We felt safe and secure. The breakfasts were substantial. The tiny lift.
Its location and the staff were really friendly! The only thing was that it was not clearly marked so at 10pm when I arrived thee was a point when I wondered if i had the correct directions
Svetlana, a really caring ,sweet, young woman looked after us so very well , especially at breakfast. Always smiling, happy and pleasant, nothing is too much trouble for her. Other staff also gave us helpfull information as requested. Our 12 day visit , allowed us time to enjoy the sights and faded grandeur of Naples , as well as other resorts eg. Sorrento, Positano, Capri , Pompei, Herculaneum and Rome People we met here were generally friendly,and this area of Naples , much less threatening than we were led to believe. Hotel position was also convenient for travel to the many interesting places we visited . Local food, especially nearby Antonio's seafood restaurant, just delicious My room although clean ,was hot and humid. The incredible mountain of uncollected rubbish in Naples, leaves me commiserating with the good people of who this city,who suffer this hideous health hazzard among other things, day in and day out.
The location was good - easy access to the port and airport bus. Staff were very friendly and helpful.