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Really nice hotel with good location and amenities. Got a great deal. Some areas of the hotel are looking old and may need to be revamped.
Location is excellent. Hotel is located walking distance from great restaurants and shopping. Located in the heart of Brickell. We checked in on Thursday for a special birthday "stay-cation". I was under the impression that this was a five star facility, but the room we were placed in and the service we received was far from five star quality. Within hours of our check in, the bathroom sink clogged up. My husband and i went to dinner and asked for maintenance to come to our room while we were gone. When we returned, it appeared that someone had come to fix it. However, within 30 minutes, the sink was clogged up again. We called the front desk and at 11:15 p.m. two maintenance men came into our room with a shot-vac to attempt to fix the problem. A shot-vac. At this point, the proper thing to do would have been for the hotel to offer to switch our rooms. Instead, we bore the sound of the vacuum and the maintenance crew for about 15 minutes. When one of the maintenance men was done, he said he would be back up in 30 minutes to see if it was fixed. It was almost 11:30 p.m. at this point! My husband told him not to bother returning. Not shockingly, in the morning the sink was still not working and now the toilet was backing up. I was appalled and embarrassed that I had booked this hotel for my husband's birthday. I went to the front desk to check out and aired my grievances. I spoke to a supervisor/manager that was there. He offered us a free breakfast that I said we would accept but then the manager took it back and said, "Well, actually it's past breakfast time." He offered to give us drinks at the bar instead. I could not have walked out fast enough. I was SO disappointed with this experience and spent the rest of the weekend trying to make it up to my husband (who has been ever-patient)!
The service was amazing. Everyone from the front desk to the valet to the gift shop clerk were all about service. N/a
Scent throughout hotel Hidden fees
rooms were nice, comfortable, location was good for what we were doing Found what appeared to be a pubic hair in our room service food. We did not eat the food and would not eat in the restaurant. We both stepped on glass shards while sitting at the pool. We brought it to the attention of the spa staff who shrugged it off..
The construction of the shower lead to water pooling up at the shower door and seeping out into the bathroom.
Terrible service of front desk staff and mechanician to fix the equipment and receive customer who had phisycally difficulty in bad atmosphere of the room
This hotel had a surprising nice lobby and pool that made me wish I had built in time for lounging poolside and enjoying a cocktail. The free cocktail ticket received at check-in was a nice perk not offered by most hotels. Additionally, the staff was very friendly and helpful. The room was clean and quiet - no noisy maids or slamming doors in the hallways. The location is great - very accessible for Brickell business environment. 25 minute mid-day taxi ride to/from the airport.
We found the staff and facilities to be excellent - very clean and well equipped rooms, and good restaurant and leisure facilities
Very modern facilities I arrive at 9:00am and they charged me an entire extra day to give me the room before 3:00 pm
The hotel and room were good. The shower has no water pressure. If they fix this I'll give them 5 stars
location, amenities, comfort, balcony, cleanliness, friendly staff language barrier
Stayed the night to bar hop in Brickell, location was great, room was spacious. Will book again.
Location from metro Noisy- thin walls. Could hear ESPN on one side of room from neighboring room. Spanish soap opera on the other side of room from neighboring room. TV channels didn't all work. No bonus for Starwood frequent travel. Did not allow a 4pm late check out.
Nothing Nothing the room. Toilet did not work. TV www in and out and no wake up calll Late to my meeting. Waste of money
Very nice looking hotel. Very clean. Check out time is noon which is great. They wouldn't sell just a toothbrush, you had to buy a whole kit for $5.50. Most hotels will give you a tooth brush for free. $22 for valet parking is kind of steep as well.
Clean room, friendly staff, nice happy hour/bar environment. decor is a bit tacky... But maybe just not my style..
Good staff but a place for younger people. No families. Feels a bit like a super nice hostel. Staff is nice, cleaning and service people are great and super friendly. Only one bartender that was there late ( didn't catch her name), we asked for water and she was upset, have us used cups that still taste like lemon from last drink she poured on them. All bartenders were super nice with the exception of that one. Otherwise, good service.
- Customer service - interior design - spotless - location - the temporary construction in progress across de street