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Not much Pool next to very busy highway
Suit was really nice and not expensive
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
Nice hotel Mold in bathroom and do not validate parking
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
Fun lively noisy location in downtown Miami We were not given the room we ordered but they did try to make up for the error.
the pool the room the lobby the location the restaurant the gym poor parking service if you dont call for your car in advance you can wait up to 40' for your car
Room quality, location, pool, gym, breakfast area, Lobby, In-Room dining experience was terrific. Bed linens were not soft, very rough and low quality. Pillows much to big and thick, no choices for pillows. Took one hour and three calls to get extra towels.
No good signal tv, I can not go to pool for private pool party.
Location and staff Dirty, loudy, parking, people hosted.
Loved the location, restaurant and bars I wish they had coffee available for longer in the am, start earlier and end later, I missed it every day, either I was leaving to early or too late
The staff went over and beyond to help make our stay comfortable-including an early check in and later check out to accommodate our flights. Well done! Rooms are nice size and had great views of the harbor and city lights. Would definitely come back again! Price for parking is steep.
Probably one of the better rooms I've stayed in. Spacious and clean. Room service was quick. The pool is wonderful. The restaurant options are great. If you're looking to get something to eat and enjoy some good music I recommend Area 31.
Fantastic views, great location, comfortable beds. Staff was incredibly friendly and helpful. Clean, nice room Our shower, nor our phones, did not work. Fortunately, we were only staying for a single night, which made the problem not a big deal. Also, pools were not heated. They have two BEAUTIFUL pools, but no one dared to be in them at all because they were absolutely freezing. A shame, really.
Outstanding service Exceptional experience We have stayed at Epic many times, but this was the first time bringing the kids. The kids had a wonderful time. As a family we cannot wait to come back!! each stay at Epic has been an exceptional experience, which is why it's our hotel of choice when visiting Miami.
rooms restrant on site zuma is amazing in the heart of downtown 39 dollars a night valet and no adult pool also pull was a bit small for the size of the hotel. during spa the zen room you could hear the music blasting through the wall
The views were pretty nice. The room was comfortable, except for the constant racket of music, construction and traffic, not to mention the binging from the elevator Super noisy. Disorganized. Staff not very helpful Somewhat snobby clientele.
The W Miami is a beautiful hotel with amazing amenities. The rooms are luxurious with king size beds and large bathrooms. The fitness center has all the machines needed for a good workout, and a hot tub for after the workout. There is a large pool on the 15th overlooking the bay. I can't wait to return.
Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves
Location is great. Friendly staff. Reception lobby too small and crowded. Walls too thin.
Pool,location,bed itself was nice. Customer service was very bad for a 5 star hotel, mold in hallways of room, dirty stained carpets, every piece of furniture was damaged and just looked bad. If I wanted to stay in a hotel 6 I could have saved 200 dollars.
Loved this hotel. The concierge Jorge Rocha was so helpful, he gave us GREAT customer service. I highly recommend this hotel to anyone visiting Miami.
Modern, cool, hip--like all W Hotels. Unlike some, there wasn't loud music playing at 3 am at the upstairs club. View is great. Gym is good, but a bit of a haul to get to as it is in a different building. Hotel messed up my bill quite badly and overcharged me by about $500. Only attempted to resolve after I had to intervene at check-out and again over the phone (and I still haven't seen the final refund come through via the bank). Additionally, while I was having dinner, the bartender at the restaurant came up while he was on Skype with his son and was like--"look at this beautiful woman eating by herself!" It felt a bit invasive.
Location and pool. Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.
The hotel and atmosphere were great. The best service were the bell hop and the valet service. Untrained staff, in particular the service in the restaurant was poor! Front desk gave conflicting information are not clear when asking about restaurants.
Amazing room, will definitely go here again. Staff was helpful in providing a room when Amoma failed to make a reservation for the hotel. If you are booking a hotel room from kayak through a third party, buyers stay away from Amoma!
The location, the size and quality of the room and bathroom, the courtesy and skill of the staff. We liked it. We'll come back.
We stayed three nights for our anniversary and we had an amazing time. The rooms are very modern and clean with super views over the bay amd the city. The staff was very friendly wherever you run into them. Walking distance to lots of activities (boat rides, jer skis, American Airlines arena, restaurants, etc..) highly recommended!!!
Luxurious accommodations, incredible views. Room service was very good. Valet parking always seems to be the weak link at many hotels. Nothing horrific, just not up to the standard represented at this property.
The facilities were all wonderful. The views spectacular. The pool area and gym are outstanding. Parking is way too expensive. I had a problem with the television set in the bathroom, the remote simply would not work. I asked for help on this three times and each time they could send someone to turn it on but they could never tell me how to turn it on.
The wifi didn't seem to work, luckily I was close enough to the lobby to use that.
I loved everything about it, great service, nice people, the room was nice and perfect, and it had a perfect view, it was great and if I ever go back to miami, I would know where to go and stay.
Rooms are spacious and beautifully done--esp. the bathroom. Huge TV. I like the location for downtown - great for walking. Lobby sparce, chaotic and unwelcoming. Valet was told it would be 20 min., but it was not that long. Event was happening , so lots of arrivals and tight spot to get a lot of cars coming and going.
as soon as I arrive with a reservation, they told me that they were full and I didn't have a room in that hotel so they change me to another Marriott
The rooms are amazing, well appointed, loved the bed! Service is top notch too Long wait for the valet, call early!
The hotel is very well appointed: from the lobby to common areas and, most notable the rooms. Everything is clean, crisp and well conceived and executed.
Great hotel, nice rooms and helpful staff. Valet parking too expensive.
Best bathroom ever. Fun electronics in room. Great breakfast.
loved it everything buttttt the 24 hour menu was horrible not enough selections for the price i paid. need to offer complimentary breakfast.
The staff was incredibly friendly and accomodating. The rooms were smaller, but clean and chicly decorated. PB station had delicious food and the rooftop bar was fun!
How courteous the doormen and front desk employees were, great shower. Nice comfy bed. Apparently requesting a second bucket of ice is an unreasonable request. Not according to the front desk but to whoever tells the person that actually comes to your door. This was off putting to say the least.
staff Way too much traffic and construction Evidently i also had no flexibility as i booked through an online service that was non refundable but i was not told...so that soured me on the while trip
Walking distance to everything Downtown. Great location!!
perfect price, and very closely located to all downtown amenities and the Riverwalk stop of the free "Metromover" transit line. Exactly what we needed.
The location is close to the Port of Miami. I was able to walk to the water front to explore the day before I boarded for my cruise. It was a 10 minutes Uber ride from the hotel to the Port of Miami. There are 2 pharmacies within 10 minutes walking distance. The room and building are very dated. The elevator is very slow.
Extremely slow check in, big room but ancient furniture including a TV from the sixties. No breakfast, as promised, the following morning as the food delivery had not arrived! No credit offered for this omission.
The room was comfortable Staff is good but need to be a bit more friendly
Location was great. Shower was cold and a/c wouldn't got any lower than 76 degrees even though I set the thermostat to 59 degrees.
The view was great, the room was clean. The guy that checked us in was super nice. Only staying one night
They need new the furnitures and open restaurant and bar and swimming pool.
Great location. Staff seemed busy but helpful both in person and when I called in advance about our visit. Beautiful view of the riverfront. Breakfast was not particularly well-received (e.g. they had powdered eggs instead of the real thing).
Staff was really rudded. They have problems with my reservation and they did not want to help me in solving the problem when the problem was theirs. The TV did not work.
The price i paid I was not expecting much but the hotel far exceeded my expectations. The lobby was very nice and clean. The rooms were a lot bigger than I expected, clean and all utilities working. Housekeeping was very regular. There is metromover station very close to the hotel. Highly recommeded Buffet breakfast was the same everyday and not much options. The TV in my room seemed to give trouble at times and there are some parts of the hotel that could be done over in a fresh coat of paint. Very very small issues.
Staff was very courteous Facility is old and in need of refurbishment. Very noisy.
The lobby is pretty fancy and my room view was great. Room was clean. Breakfast was horrible and my bed wasn't comfy at all. Furniture has to be updated. The room wall were stain or dirty. Wouldn't stain here again unless it is an emergency.