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Location Under construction; noisy
Great location, friendly and helpful staff, spacious and clean room, very nice facilities (indoors and outdoors), renovation of reception area a major improvement.
the hotel amenities were fine, meals were good not exceptional. pool is nice as is beach access. i don't recommend for a vacation setting. hotel is very large, busy - not relaxing for a couple. Lacked the intimacy and romantic touches of other hotels catering to vacationers vs. business.
Pool area was beautiful, and open 24 hours! Love how the hotel was right next to the beach. Staff was very helpful and friendly. Price of food and drinks at the pool / beach was expensive, but it was what I expected when booking the hotel. Beach chairs were included in the resort fee, which was nice, but the fee didn't include a beach umbrella with the chairs...the umbrella was an extra $25 for the day (and we absolutely needed the umbrella because it was so hot outside).
I had a very pleasant stay, the staff was amazing. Nothing
Hotel is good but pricey for its accommodation .building is little old . Beach is too far from hotel. Bathroom is small for the price paid for room
Location, layout Drilling & hammers right by my room at 7a. I can understand 10a. For those from Ca this means it started at 4a Partying, LOUD rap music , yelling from balcony on my floor. I complained and NOTHING was done
No music on pool area
The hotel was beautiful ocean front view balcony view.. Very close to ocean drive an Lincoln mall rd. We really didn't need a car.. O yeah right on the Beach.. They have beautiful outside water plaza where I got on my need an she said yesss ATTN we were notified before our stay way before our stay there would be construction but how would I know I'd get the room right next to all the banging and beating
Had a great time very understanding staff and food prices were good at hotel lounge and restaurants
I loved the hotel was right by the beach The amenities including the spa, banana boat, beach chairs and excellent customer service
The view from the room The Roach that was crawling around the room. Took forever for housekeeping to respond to compliant I had to call the Loews 1-800 number to get service after calling front desk
The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
I liked the hotel room layout because it was new and fresh.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
Hotel facilities were nice and it was right near the beach. Desk staff was a little condescending and not very friendly.
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
Didn't replace toiletries in the bathroom. Sheets were very rough.
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
My wife and I booked this hotel through Kayak's partner Getaroom in late October. The South Beach hotels were generally booked for New Years Eve, so we were happy to have a confirmed reservation. When we arrived at the hotel in New Years Eve, we were told by the front desk staff member that it reservation didn't exist. We looked up or confirmation and confirmed that we had prepaid via credit card. The hotel staff did they could not honor our reservation as they had no rooms available and they take no responsibility for mistakes made by third party booking agencies. They recommended we try elsewhere, so my wife called other hotels and I ran around trying to find a room. We called Getaroom three times and we put in endless hold each time as they struggled with the same problem. They finally found the glitch which turned out to be a misspelling of our last name as "Wppd" instead of "Wood." No apology from the hotel or Getaroom for two hours of frantic searching for another hotel. The hotel itself was nice but lacking in staffing and amenities. Cleanliness was OK. The pool and hot tub were overrun by kids and postadolecents. Location was amazing and we were able to walk to New Years Eve celebrations in South Beach.
all especially in the interior areas the pool area was dirty all time
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
Location is great! Price was fair. Rooms are small and walls are thin. Room service also lacks a bit.
the hotel is really nice and staff work hard to make your stay awesome The elevator on my floor was in and out of service about three or four times during the three day stay , it just made it difficult to get to and from the rooftop pool ... And the room service food portions are small based on the amount charged, and the person taking the order seemed to have a bit of a attitude one night
Everything Pool closed at 9
The best hotel a block from the beach with great accommodations and value. The elevator was extremely slow
great location. rooftop pool is great. delux room?! not so sure we got one. f
Great location, very comfortable stay. Everything was within walking distance -- food, shops, and of course the beach. Staff was super nice and helpful. Worth the $!
there was an incredible rooftop pool party. Nunlike I've ever seen before. DJ's best in the world. The only thing that I didn't like. Was that I had to leave!
Decor and bed So noisy ...thin paper walls and doors.. No sleep at all. They also gave me wrong information for parking
Great location to get straight to the beach. Walking distance to Lincoln Rd, Washington Ave and Ocean Dr!
It was literally a dream, best hotel experience yet! Nothing! I wish I could've stayed longer
Location and staff Also quite for sleeping even though spring break Driving on strip
The staff were amazingly helpful. The hotel itself was beautiful to an almost unbelievable level. Our view from the 8th flood was gorgeous. The window opened!! We even asked for somewhere to store a few mixers and leftovers and they wheeled us a small fridge! Awesome.
We loved the location, the view from the pool area - sunsets were amazing. Loved the unusual, different decor of the hotel; staff was very friendly. Check in was a big disorganized but still ok. Biggest complaint was the high price of the room that included basically just the room. Additional $40/night for parking; additional 'resort fee' which we have yet to figure out what that covered as the only 'resort feature' was the pool and most hotels include that in their overall room fee. We had a king suite and it had a full kitchen; however, you had to RENT dishes and utensils and even dish towels. That is unheard of in my opinion. Any hotel I have ever stayed in that provided a kitchen also provided basic plates/utensils/dish towels. LOVELY hotel but overpriced for sure.
Stylish, nice sunset panaroma Very arrogant and not really competent staff; thanks for getting the 3th (lowest!) floor out of 17 floors even after asking especially for a high floor room in the reservation ("no chance, but the tower suit is still available with a little rate change from 445,- to 3.500,-"); everything in the hotel is completely overpriced: restaurant, poolbar, parking, even the internet has to be paid (ridiculous!) and so on...
design The hotel is far from beach, very laud tonight from the bar and pool.
Booked a Bayview Studio, for a family of four (2 kids). Excellent views to downtown Miami and the Bay. Very spacious room, with interesting decor. Excellent restaurant, fusion of of Cuban with Asiatic cuisine. Very good pool area, too (swimming pool heated). Very friendly personnel in the restaurant and the reception, as well as the housekeeping staff. Ideal place to get the relaxing and glamorous atmosphere of the city. The room's door was poorly isolated, therefore there were some noises coming from the corridor (we stayed at the hotel at a weekend with parties organized each evening/night). Parking is exclusively valet (charging an quite high daily rate), with little choices for alternative parking around. The minibar is a kind of a mini-in-room-shop (selling T-shirts, souvenirs, toiletry, etc.). No free WiFi.
The pool area was fantastic. Upgraded us to a suite!
Very nice people. Courteous service. Jasmine was great serving our brunch.
Good quality hotel, with great fusion restaurant Location from south beach
Wonderful posh luxurious hotel in south beach Miami. lovely pool with around the clock bar service. welcoming staff ,everything is ready for you to enjoy your stay. we left few things during a quick check out ,they sent them back to us ASAP. 1- painfully there is not even a penny complementary stuff you need to pay for even a glass of water!2- No information regarding the inside USA calls (they call it long distance calls and the price kills! even if you call someone in next door state)
Very friendly staff, beautiful pool. Our first room was very dirty and second room (which was an upgrade) was still not great. Couches were stained, dirty sheets, bathtub and bathrobes. pool bar is expensive.
Great hotel to spend some days to relax and be quiet. We came just one day after a 1-week trip to ny and it was great to rest a little. Baby friendly also. Great sunsets at the pool.
This guest did not leave comments about this hotel.
The people were very friendly. It's a great location and I love that it's updated. Very clean, and I love that it smells very pleasant in the Hallways. The Free breakfast was a nice surprise too. They should leave the upstairs pool area open at night for people who may want to hang out by the pool or go in the hot tub. They need their own restaurant and a better bar. The drinks really sucked for the price.
Helpful staff, boutique feel, breakfast included, convenient location , relaxing pool Loud. No soundproofing from both bars, street noise and other guests in hallways
The staff was very helpful and accommodating.
Roof pool area was excellent, surprisingly quiet regarding location.
Great location! Right on the beach. Next to several great restaurants. Hotel has no room service. No food or drink in rooms. Pool closes early at 7. They charged us 15$ for two sprites from the bar. Not a 4 star hotel like the rating says
Location and cleanliness N/a
The hotel was the perfect size for 3 people. The room was very clean, bathroom was very nice, perfect location, and the staff was very friendly and helpful.
This guest did not leave comments about this hotel.
Great value- clean and nicely decorated rooms. Incredible friendly staff, amazing location, lovely rooftop pool! Great all around! Nothing!
Rooms not available by 3:00 on date of arrival yet front desk harassed us about checking out in time. Despite printed offers of poolside food and drink service we were refused poolside service and therefore elected not to purchase any other food or drink
Great hotel. The room itself was really nice, the bed was comfortable, and the staff was incredibly helpful. Also, the hotel location is awesome, and the pool and hot tub on the roof were a welcome break from all the action of South Beach. Because the hotel is in South Beach, it'll cost a lot if you have a car. Also, depending on where your room is situated, you may hear some of the nightlife from your room at night. This wasn't a problem for my girlfriend and me, though.
The Hotel Victor is located right in the middle of fun Biking, Bikinis, boozing and dancing till dawn but and what a big butt South Beach has, bring your money, valet $40 a night drinks there magic number is $20 a drink and 20% added to everything courtesy of the people that don't know how to tip... So bad service is the norm because they get paid ether way. But no were on Earth will see the eclectic mix of people just wanting to have a good time, then in South Beach Nothing Works when you pay $300 a night and cant take a shower because the shower is plugged FAIL. Or go to have a soak in the Roman tub until you turn it on and it spits nasty bits of the last people that used it out FAIL Or the Ac vents are so plugged that it took 2 maintenance people 2 days to get it right FAIL. And the worst part is they have your money because you used a new service and paid up front wont do that again FAIL FAIL FAIL. Spent $1000 dollars in 2 day on room and did not get to enjoy it Priceless NOT!!!
The location is great especially because no buildings across the street, just beach access.
The pool was great and the beach was really close to the hotel and the food was excellent but expensive overal rating good Unexpected bill when checking out not fare !!! They said free wifi but I pay to used it at the end
Room was setup well. TV install on wall was slick & well-done. Free breakfast each morning was convenient and saved us money (croissants, muffins & high-class coffee). Pool & view were unbeatable. Staff was very polite and always available. Best place I've stayed in in South Beach. Three of the lights in the room did not work.
Good staff, excellent location, nice rooms, free bikes, steam room $25 resort fee. Breakfast was ok but not great.
Hotel Victor is in prime location mid beach, great new Mgt! Possible price barrier...
Location and staff. Place is dirty. Stayed there in the past around 2 years ago and had a great experience. Place Has not been kept up. Rugs dirty, bathroom wall stained with something I would rather not mention. When checked in was told we got upgraded to Penthouse at no charge. Penthouse was old, dirty, filthy rugs with hot tub that did not work. Really??? Not an upgrade but a way to get someone in that room no one else would take. Declined upgrade and demanded the room we booked. Great location and staff but dirty. Also toiletries not replaced daily. Bring your own supplies
Location was great and I was impressed with the renovations. Very nicely done. I could hear people walking above me. Their footsteps caused light fixture on my ceiling to rattle and both sounds were a bit annoying late at night. Breakfast was pretty bad. Everything was cold, in using the eggs, sausage and French toast. Also the total bill is a little more than what I thought I paid. The resort fee is included in the initial bill, without tax. The resort fee,with taxes, is actually charged at check out, which made my total about $8 more than expected.
The only thing I liked about this hotel was the location. It's across the street from the beach. On Kayak this looks like a beautiful luxury hotel, but quickly upon arriving you realize it only looks like that from a distance and they have an amazing photographer for their site photos. Kayak was great but Breakwater is a sleezy lemon. Upon our arrival at 1 am Saturday we were tired and eager to get to our room. The receptionist strongly persuaded us to upgrade to a much more expensive room for $180 + tax so it would be quiet. He then proceeded to charge my card but forgot the tax so asked me to give him my credit card again so he could charge the sales tax. He also informed us upon arrival there is a $22/day resort fee but this was not stated anywhere on Kayak. Also as we were dealing with check in another guest came up to the desk and asked for ear plugs because the club music outside the hotel was too loud. And YES it was VERY LOUD. We were in a room that was pretty quiet for what it was but on Sunday night, by boyfriend WHO IS A DJ wasn't even able to fall asleep until 4 am because it was so loud! The room itself had a nice view but it had a lot of issues from lazy upkeep. The bed sheets had stains on them, the bench at the foot of the bed had weird sticky dirt marks from removed tape stains, the bathroom tub was worn down cracked and stained (didn't use it unfortunately because it looked so gross), and the shower floor was cracked. Using the TV was also a mess. The remote didn't work and no channel guide. We tried multiple times to dial the front desk from the hotel phone to have these addressed but the line would disconnect every time we hit the front desk or 0 button. Not sure if they don't want to hear from you, the line is inundated with calls, or something was wrong with the phone. The staff has not been trained to be friendly and welcoming to their guests. They view us as a bother and just want a fast interaction so they can quickly move on to the next opportunity to make money. The waiters/waitresses at the front of the hotel in the morning were more concerned with snagging passersby (as every other restaurant on that street) for business than greeting their current guests eating breakfast. I said good morning to a few of them and received very cold and snobby responses. They didn't make eye contact with me and didn't offer any interaction. So rude! One day I was using a computer in the lobby and a manager was severely scolding a server right there in the lobby for doing something that wasn't appropriate. She was very nasty and mean to him, and the one way scolding went on for literally 10 minutes. It was so unpleasant and uncomfortable to witness that as a guest. The employees should have a private area they use for this kind of thing, not out in the public lobby! This hotel is appropriate for frat boys/college aged kids that want to party hard, trash rooms, and recover on the beach afterwards without making much effort in getting there. We were paying over $300/night for this room and it's evident the Breakwater heavily relies on their location to make visitors happy and turn over business quickly, but does not put in any other effort. Definitely won't be staying here again. :(
In the middle of south beach. Great service, front desk was very helpful. Clean comfortable rooms. Not for older couples or families, this does not include me but it is a forewarning. I didn't know gratuity would be added automatically until I arrived at my first day. But I was advised on the first day. The cleaning ladies were on time and did a great job, so gratuity was worth it.
Location was great! Breakfast was okay. Ocean 10, great Resturant service, connected to hotel. We tried getting beach towels twice, they were out. Didn't have more than one bath towel in the room, needed more before shower. They never came. 2 different service fees $22/day which really is $44/day.
the room was fairly clean and the cleaning crew was helpful. The front desk staff was rude and gave us attitude when we complained. When my husband called at 1am in the morning to say the music is so loud that our floors are vibrating, all the receptionist offered was ear plugs... Seriously. The pictures online are really updated because the lobby and the pool area were really old and dirty. The roof deck was not even open, the only place to hangout was pretty much the restaurant which was super expensive. Definitely not staying here EVER AGAIN.
i loved the location it was in the heart of south beach, also loved the pool area and how lively the hotel was. i didnt care for how pricey everything was
Location Room disappointing, bed small, bathroom cracked tiles, poor shower, telephone did not operate. Rate expensive
Unreliability of broadband connection. Wi-fi and internet cable both didn't work but that may have been something to do with my computer.
Close proximity to South Beach Could do with A/C in foyer/check in
Very convenient location; friendly staff; quality bedsheets; parking lot next door; proximity to the beach and pedestrian shopping street. Carpeting in my hotel room was full of stains and should be replaced. No stopper in sink and bathtub (minor nuisance). The day of my departure I stored my suitcase and wool cardigan in the luggage room until it was time to leave for the airport. When I returned from lunch to pick up my bags, my newly purchased wood cardigan was missing (stolen or misplaced?). The cardigan had been placed in the storage room along with my bags. The hotel clerk was adamant that my cardigan could not have been lost in the storage room and insinuated that I must have taken it along when I left the hotel for lunch. Because of this I was cold throughout my return flight to France.
This hotel is a block from the beach - great location. all you need is near. Employees and the staff are very kind and gentlemen. Is very clean hotel and the cafe in the morning offers fruit, orange juice, otmeal, cereals, bread varied, boiled and scrambled eggs, hash botatos, sausicha, x, and a delicious cafe. all for a great price. I will return to this hotel in January 2015. I recommend.
There was a dance club to the rear of the hotel that played loud (deep bass) music until 4 AM. The sound of the bass resonated throughout the hotel room and woke us up. We needed to use ear plugs in order to go back to sleep.
The room was a nice size but they have bed bugs and that hotel reeks of piss! Its smelle like a portable washroom, especially in the lobby! The hotel staff was rude too! Bed bugs, pissy smell, and rude staff
Location to South Beach
Location was excellent (1 street to get to Miami Beach & Ocean Drive). Room nice & confortable. Hotel staff was very kind, Richie at reception is very helpful and will make you feel like at home.
Position in the Art Deco area Parking is a problem at night - especially on weekends. Thousands of people come to Miami South beach so you may cruise a lot for a space (including public garages).
Nice, clean hotel for a very good price Some rooms are not really quiet...
Walkable to restaurants, clubs or the beach.
Lovely accommodations, excellent customer service, beach, shopping, restaurants, good recommendations for dining Crazy spring break activity- couldn't relax and enjoy a glass of wine at cafe due to nightlife, traffic was a bear when I arrived but handled well by concierge and valet
The staff was amazing. The only thing that bothered me was the internet was not working.
Service, comfort, style, pool, location, this place was top notch in every way.
Location, Pool and the enviroment. The walls are too thin you should stay on the third floor
the rooftop pool, the view from the pool,the additional beach beds and towels only breakfast a la carte
For the price I paid this was the best value hotel I have ever stayed in. Staff was fully flexible and attentive to my needs and knew the excellent surroundings of the hotel. You could actually have a meaningful conversation with the dude caring your luggage. Room was big and with many good practical and esthetic genius details. On a hotel this class you will normally have a complementary bottle of water. But beside this I can't put one single finger...
Great location, lovely hotel especially the rooftop pool. Cocktail bar and catering brilliant. Staff very friendly and helpful.
Everything. Super hotel with quality staff. The rooftop pool and bar were excellent, the room was superb and our whole experience something to remember.
Room design Swimming pool
Location is central to everything in South Beach. The staff is very helpful and goes out of their way to make sure guest have an enjoyable stay. The room was very clean and the cleaning staff did a great job keeping the room clean even sweeping the sand from the beach off the floor. The walls are paper thin and you can hear guest in other rooms all around. Guests in the halls can get noisy and those sounds come through pretty clearly.
could not fault the house keeping, very clean. Excellent location and friendly staff. the bar downstairs did not have a great atmosphere. (the weather for us was not warm enough to be at the bar on the roof top- which is fab), but the downstairs bar lacked appeal.
We just stayed overnight, and arrived very late. Front lobby was open late (great!) and check-in easy. Valet accessible right in front (great!) Clean, fluffy linens (great!) Hotel not noisy (great!). Staff very helpful (great!) And, you're right on South Beach (great!). Didn't get to the pool, but it looked nice from the window in the dark (oh, well). Old elevator is cool, but some instructions for those of us not born in 1855 always appreciated. Valet parking $35 a day, but hey, it's Miami, and we didn't helicopter in. Typical narrow room/layout for the 1920's. They do a good job with space saving, though. Doesn't bother me, but might bother some. Also, the hotel front is easy to miss at midnight. We drove right by it, and we weren't inebriated.
perfect location, quiet even close to ocean drive ( a good quietness policy to sign at check in), nice little pool nothing
Very clean, friendly staff, great food and comfortable accommodations. All around a great experience. Pool was small but nice
Excellent value for the money. One of the most reasonably priced rooms in South Beach and one of the best locations.
Poor staff relationship, too noisy due to bars under the hotel, problem with bath sinks, not worth the money paid.
The location! Hart from South Beach. Near gayscene.Great restaurants nearby. Big rooms. Cleaning off the bathroom could be better. Not a hotel if you want to go to bed early (noise off the restaurants outside). No WiFi at the room.
The AC was nice and strong. Room was nice. Location was even closer to the beach than we expected and, although touristy, in a really fun area with lots of restaurants. Also enjoyed the discount offered at many of those restaurants. Enjoyed having a safe to use to put our minds at ease. Recently remodeled room. LOVED having beach chairs and umbrella to use on the beach! That made our trip! The continental breakfast was full of cheap, simple carbohydrates with little else. We went twice during our week long stay. Housekeeping did not always restock our room with amenities, i.e. coffee, soap, etc. Would have been nice to have a dresser to put our clothes and the room was pretty small.
The boutique Deco styling and its great location on a restaurant-filled walking street. No shampoo offered in the bath, limited towels, basic Euro amenities.
Location in the Spanish area and close to the beach.Our room had the cutest balcony overlooking restaurants. There was a guest laundry & kitchen. Bathroom, Towels and Bedding all clean. Staff helpful and organised a great tour of the Everglades for us. A long way from town, cost of cab from Amtrak to the Clay was horrendous.
Location is excellent - 2 blocks form the beach! Parking is only $19 a day...an incredible rate for south beach. Room completely remodeled - beautiful and modern! We will be back! Kind of weird not to walk through the lobby...you walk down the street with your luggage through the outdoor cafes' while people are dining. No elevator....so pack light! Wall are thin (I read this in another review) but we laughed listening to the lady next door complain about her hairstyle...and her husband helping to style it...LOL
Location, responsive staff, decent price Wifi went out, breakfast was minimal for the fee, room we requested was not ready at check in.
The location Very noisy. All night long and in the morning (garbage collection).They could have had double glazing and it would have been much better
This was nowhere in my kayak booking info. It was not optional, and it was in the middle of a neighborhood blocks from the beach. It was ostensibly to cover the continental breakfast and wifi. These things were advertised as free in the add. Dishonest advertising and not worthy of my business for any repeat visits.
would stay their anytime im in town again.
The location -The room was advertised a a double budget. Got there it was only one bed. When i asked about it the front desk manager said he did not know what to tell me and no more rooms were available -Saw two or so small roaches in the room -There was a stain on the sheet when we first arrived -The room had a really old musty smell -Room was not cleaned everyday
Location was good as it's close to everything South Beach has to offer but that's about it. The hotel rooms are extremely small and cramped and they tried too hard to make it look trendy and there is no full wall or glass between the room and the bathroom so not only can you see the person in the bathroom using the toilet but you can also hear every air biscuit they let out, every wipe and smell it. I mean cmon, first you have tiny rooms that I would expect in a 3 star hotel in NYC but how can you put people in those tiny rooms and leave a completely open bathroom with no walls or privacy... smh. The service was also rough, I think the girl who checked us in said her computer crashed 4 times and we had to spend about 25 minutes checking in which should have taken about 5 minutes. The checking stations had older laptops, they got this whole hotel completely wrong and I would never go back.
Location, cleanliness, interior design, customer service and price.
Great location Very convenient Quiet Great staff The coffee maker wasn't convenient to an electric outlet
The best was the PH jacuzzi balcony
The location is excellent and the staff is very nice. The room we stayed in was very comfortable and spacius. If we come back to Miami we will probably repeat this hotel. We liked everything. It helped to have a great time in Miami.
Great hotel even though some facilities were not available due to refurbishment, we were given a free upgrade as compensation with a roof terrace with jacuzzi
very good location, confort big rooms, pritty hotel staff
The staff and service was incredible! We thoroughly enjoyed relaxing on the beach right in front. As well as the roofdeck. The $15 resort fee covers sunchairs, towels and umbrellas on the beach. The location of the hotel is excellent. Close to everything yet in a quiet area. Highly recommend staying here if you are willof to splurge a bit.
Great location! Right on Ocean Drive and had beach service as well as a rooftop lounge area. The onsite BLT Restaurant is excellent. A classy hotel with small but very attractive rooms (we stayed in the Classic), attractive bar and lobby, and an appealing verandah.
Location and food; oclonial style of the hotel internet didn't work for almost 2 days; no business centre; lift failed several times whilst my stay; no bath in expensive room
Location and friendly staff. Beautiful ocean front room. Top notch hotel with a very nice atmosphere. Skimpy on the bathroom amenities. Minor complaint overall.
Kindness of the manager on duty when I left, Mr Cory Randolph. In general, the staff is anyway courteous and kind. Nice decor. Good location. Small room. Windows impossible to be open!!!..Bad information from web and Booking.com about what you have to pay to check in with a dog.
The white exterior w/ the front porch is welcoming and classy Polished staff workers w/ smiles Excellent concierge service from both Monique and Paul Artwork, the rock and roll theme Our Room #305 - just gorgeous The Roof - what's not to love. My fiance and I used it together and when he napped in the room one day, it was a perfect refuge for me to have some alone time. BLT Accessibility to Starbucks and the beach. Loved being "across" from the beach vs. directly on it. Your location is very nice. I do wish we could have a waiver for the resort and valet fees. Other hotels (The Tides) were giving what they call a summer Florida resident rate that also provided free valet and no resort fee. Plus, your pool was under construction. Nevertheless, we decided to pay the extra because The Betsy had the appeal we were looking for.
good location in South Beach. Friendly and helpful staff. Excellent breakfast. I was charged an extra fee for 'resort fee' plus sales tax for each day which were never mentioned when I made the booking. Seeing that I was there on business and not leisure, it was a waste of money to pay this fee for access to the beach. This should have been stated clearly.
Top side deck was very relaxing and had a great view. Hotel room was extremely comfortable, especially the bed. Love the books they have all over the place.
The Betsy Hotel is in a great location. Very friendly staff.
The staff went above and beyond to make us feel welcomed and took their time to provide information and services. The food at the hotel restaurant was one phenomenally delicious. The decorative bed pillows were dirty and the maintainence people interrupted our stay at least three different times. Lastly the only elevator was small and extremely slow.
fantastic and courteous staff. getting ice for the room was an inconvenience.
Interesting and quirky decor. Very good shower, comfortable room, surprisingly quit given its location. Staff friendless. Breakfast surprisingly good Parking is a hassle, can get tiring walking through an aggressively marketed bar/restaurant to get to your room. But pretty much every hotel on the strip has those issues
Staff is friendly and helpful. Rooms are too small.
Very happy with the location, room service, food, staff. Nothing
Location of the hotel is brilliant, bang in the middle of SoBe, the deco and names of the rooms are brilliant and innovative, love the fact that they leave next day's weather prediction and choclates on your pillow every evening Rooms are small
Excellent service. Nice and warm staff. Delicious food. Check in & check out fast and agile.
Great hotel for the price. NO BUGS!!! Everything was great except the bed. The bed was really HARD!!
The staff extremely friendly. The hotel very clean. The decor of the room was tasteful. Beach front a plus, free towels to the beach and 2 chairs at the beaching waiting on you. Great experience and would recommend to friends. No pool in the hotel.
Excellent location. If you want to be in the middle of the action this is a great location Rooms could use some updating. Most of the street noise was filtered out but there was more guest noise than I would have expected. Décor is definitely eclectic. They had incense in the hallways which was very strong - gave us both headaches.
The hotel was great; service was top notch; i would absolutley recommend this hotel to someone looking to stay on ocean ave...location is in the middle of everything there is no pool, however the hotel provides outstanding beach ammenities for free (great comfy chairs and towles) The valet service was the only bad part of my stay at the pelican. i was told to call for my car 20 minutes ahead of when i needed it. It took an hour on one occasion and 45 minutes on another. I recommend that if you have dinner reservations call an hour in advance for your car.
Loved that they gave free breakfast and two free drinks during happy hour. Plus the beach was across the street. The room was very small and outdated. The a/c wall unit was very loud and would walk you up when it would turn off and on. Was hard the adjust the shower to a good temperature and every two minutes while talking a shower it would go from cold the very very hot real fast.
Beach towels and chairs are included, the location was perfect and the restaurant, although expensive was excellent! Nothing
The room was nice and clean. N/A
Only the location Rooms and Bathrooms needs to remould.. Old painting, Poor breakfast, oxidated shower and tap.
Nice small hotel in the South Beach, just 2 minutes walk to the beach and restaurants. Room was clean, with LCD TV and minibar.. Furniture in rooms was old and the room and bathroom looked tired. The hotel had its own smell, but it got better once I opened the window. Simple breakfast.
When we came to the hotel our room was disgusting so we asked if we could switch rooms. We both looked at a suite and one other room and they were just as dirty, even the suite was very dirty and had a huge stain on the sofa. The hallways were full of dust and dirt. When we asked to cancel based on that the photos online did not give the right look of the room we had to pay for one night (and they never fully refunded the rest of the payment that they had taken of our credit card). The hotel staff was rude and did not even try to help us to make our stay in Miami a pleasent stay after having this disgusting experiance. I do not recommend anyone to stay at this hotel.
Great place and location for the money. Nothing luxurious but staff are all nice and its clean.
Service To noisy
Good location, pleasant room, not too busy Breakfast
Proximity to the beach Rooms very jaded, quilt cover damage, looked very tired
great location, free business centre (desktops with internet, gym etc.) in a nearby partner hotel, poor but free breakfast, cheap and secure car park (we paid $16 which for south beach is fairly cheap) staff could be nicer to the customers
I stayed with 4 kids, very friendly staff, simple but very good value for money, very good in-house restaurant (European standard), public parking next door very convienent but prices 1 $/hour, very close to beaches and other facilities Rooms might need some refreshment, cleanliness of bathroom just ok
The room was a lot larger than I thought it would be I did not like the incompetence of the hotel staff. Billing before I got to the hotel was a nightmare(I was overcharged by $600 which took over a week to be resolved), checking into the hotel was a nightmare(the individual overseeing check-in overcharged my friends and I), there were dead roaches in the hallway..etc. etc.