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Our kids wanted pizza & reception was kind enough to take our order & call the pizza place. Rooms were not ready at check in, a specific room type was promised but not delivered. The supervisor promised to make it up either by moving us the next day, money back, or free stay. That's all it was promises, never got anything. Also 2 breakfasts included per day from 6-9, but they never specified sit at table by 9. We started getting our food by 9 but weren't sitting at table by that time according to them, so we had to pay. Very disappointed in the overall service from most of the staff. Beds were very hard, we felt like we were sleeping on the floor. There is much more we can say, but basically we will not be staying here again.
The rooms are very run down it doesnt look anything like the pictures but the staff was so nice and very friendly.
The staff was awesome. They were all very helpful in every department of the hotel. Carlos especially was so helpful, he greeted us every day, helped us with our bags every time, so pleasant and smiley.
Missing furniture need a cocktail table Windows noise prof.
Very clean and big resort, rooms are spacious and very nice. No hotel staff harassing over bringing food or drinks from outside. Pool area very relaxing. Everything was great
Hotel is clean and modern. Had two restaurants, one for breakfast and lunch, the other Kobu for dinner. Staff was very friendly and accomodating. Ran past check out time, and had no issues. Some construction going on.
We have stayed here many times and always enjoyed our stay Took the A/C about 4 hours to cool our room. They changed our room but other ine was just as hot. We are not expecting it to be instant cool during the summer but one hour would be acceptable not 4 hours
I was impressed walking in the room. Everything was clean, neat, and welcoming. Beautiful lobby. Private parking. Sushi bar on site. There was an event until 4 am that kept us up. The music was very loud and to my understanding the hotel holds this type of events often. Room service did not pick up our plates during our3 day stay.
The place is well kept at all times , nice and quiet the food is very good and in variaty best place to stay keep ut up.
The rooms and the staff were great! The ambiance of the rooms, decor, grounds and facilities were very pleasant. I didn't like that there weren't any vending machines or snack kiosk at the pool areas.
Everything looks great All good
What I liked the best from the hotel was the cabanas by the pool. It gave it a sense of a resort rather than a hotel. I can not think of anything I did not like.
The hotel staff were very accommodating. Beds were comfortable. Hotel was clean and we'll maintained. Currently there is construction going on around the hotel. We were woken up at 7am to the sound of hammering on Sunday morning.
Nothing in particular... Beds were stiff, I was supposed to have two queen size beds and they gave me two full size beds. The free breakfast needs to be eaten in the lobby you can't take your coffee out, which I thought was stupid. Bath tub was very old and worn, front door seemed to be broken into. There seemed to be permanent splatter of something on the restroom sink. It was quite disgusting, I stayed there with the intention of saving a couple dollars, but I would just rather stay at Araiza hotel next time, even though it costs me extra.
Clean hotel clean room . Nice pool area . Needs better beds i dont know if is a tradition in mexican hotels but the beds are really, hard every hotel i stay in mexico has hard beds and this one was no different . Needs mini fridge in room Hot weather and no ice mashines anywhere in the hotel. Continental breakfast was not good at all we were disappointed about it .
This has become our go-to stay when in Mexicali. We enjoy the breakfast buffet, and pool every time. We don't like the change of the Bar & Grill. It's taken on more of an American style, to the point where they don't even have local Mexican beer or spirits. When I visit Mexicali, I don't want to have American drinks or have the 'experience'.
Rooms were clean Stay here two times. Bad experience both times. First time there was some kind of baseball tournament. At 5am kids were outside room yelling and chanting teams name. You can here everything outside. Second stay at around 3am a fight broke out and once again you can here everything. This hotel is located too close to the club scene so if peace and quite is what you want I would not stay here! To much partiers staying at this hotel. People have no courtesy at early morning. Yelling and talking like it was 1:00pm. This could be a good hotel if they can control the roudy crowd. One more thing they'd have two bars located at the hotel so that makes it even worse! Not for family's. I also told the front counter and all I got was we are sorry for the inconvenience.
The hotel was great . I loved that there was security 24/7 .it was peaceful and quite. I will defenetly come back. Only thing i did not like was that the carpet was very dirty . It looks clean but when my kida were barefooted walking around the carpet after taking i bath as the were laying in bed there feet were black from how dirty it was. Also the last day i called room service to notify that their was no more toillete paper in our restroom who ever cleaned our room didnt leave extra roolls .when i calle they said they were going to send someone and no one never showed up. Also update the pics on the internet the hotel looks nothing like the pic.
I like the location, security. The pool is small and in the wrong location ( by car entrance). It needs to be moved to a more private and safer location
THE LOCATION WAS PERFECT THE ROOM WAS A BIT HOT, EVEN WITH AC ON.
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The hotel was a mess we just stay one night, during our staying there was a lot of dishes at the floor all the way to the room both days, there wasn't enough parking for the customers and they didn't have the breakfast included for all the occupants
This hotel is very professional managed. Staff was attentive; rooms were very clean and most of all very quiet. I can honestly say there was nothing I would change, as a matter of fact staying there again.
The front desk staff was friendly and efficient. The hotel was modern and the bed was comfortable. There was security watching over our car in the lot. The location is nearby shopping and restaurants. We really enjoyed our stay!
the hotel is clean and the front desk staff was very nice. waited for 40 minutes on a taxi. front desk kept trying the hotel taxi's were just too busy
Stay there all the time they always treat us like royalty.
The location, staff and price. Nothing
having breakfast included with room rate, that saved time and trouble of leaving hotel. room service was fast and efficient with gratuity included (appx. 15%), which i did not have a problem with again saving me from over tipping.
easy access. Good staff service and attention. not given a breakdown of room billing and how they computer exchange rate and taxes. Sure they would have given me a breakdown if I asked but I should not have too.
Always very nice clean rooms and friendly staff. I am not sure if the inside restaurant I and a friend had breakfast and the coffee was cold, very little selection, did not have bread for toast or of any kind for that matter. When we requested hot coffee we where greeted by an eye-rolling waitress.