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the pool and gym facilities, the room was very comfortable
Courteous welcome from valet parking staff and convenience of being connected to the rest of the Crown complex.
I liked the location as I was there to shop and to attend business meetings. The staff were exceptionally attentive and helpful.
The staff were friendly and efficient at check-in. The room was spacious and clean and had a lovely view of the city. The king bed was comfortable however the doona had a black mark on it and the sheet had a little tear (probably not what you would expect from a five star hotel).. Check out was a lengthy process but overall we had a pleasant stay. I didn't really like the 'make shift' wall between the bathroom and bedroom and there was no bath tub (we stayed in the Deluxe King Suite)
Comfortable bed. modern design. Shower was not quite as luxurious as expected.
The room was very comfortable and the staff were outstanding. Service was excellent and even allowed early check-in. Rooms are not cheap but well worth it if you want a bit of luxury. Outstanding views and great location as we were attending a function at Crown.
Very spacious room Great coffee and ironing facilities Chocolates, sparkling water and fruit given was a great bonus Luxurious and nice views No wi-fi in room
The hotel is good because its the city center and connected with the shopping mall and casino
Good 5 star hotel, has enough facilities including in-door pool and health centre. 24 hours taxi queue is an advantage. Integration with the Casino and all facilities, outlets and restaurants. Do not have coffee specific shop as well as 7-11 type shop. This can be integrated with casino facilities
the hotel is really good and the staffs are kind and helpfull. the location of the hotel is in the centre of the city which helps us save a lot of money.
the facilaties were were good and the staff were helpful the room was not clean it had stains on the pillow covers and hair in the bottom of the shower this kind of thing turns myself and other buisness partners away from horels of this nature
I liked having the City at my fingertips. We had a 50th party to go to, so we came in early did some shopping first, then relaxed at a number of coffee shops.
That it was located in walking distance to everything that i needed! The in room breakfast was very over priced
The rooms are excellent The room service food was average
The view n/a
All was good great nice room great location Reseption could not find reservation and not given a deluxe room as booked
Location was great . location of room overlooking the river and was fantastic
close to the city centre, close to major places ie casino, easy to access trams and transport to major sporting events
Good location The room smelled
It was comfortable and in a convenient location. Staff, service, facilities and location were very good overall. Although we booked for 4 nights with no changes to our original booking, we were asked by staff after 2 days what time we were checking out that day - a little puzzling? Also, our room rate included breakfast, but we were questioned about this each morning.
the location the staff at hotel bar were rude and the linnen on the bed not comfortable.
good service clean rooms good views very welcoming staff i wouldnt have a problem staying again
We Find it very Convenient The View from the room
easy access to crown entertainment centre.
On arrival they were very helpful. We had a excellent that we eat in the room. I would to tell a story as well, when we left my wife left 750 AUD in the room. When only realized it after 6 hours. We phoned the hotel they came back to us and paid it into my account. Honesty was very good and we really appreciated it and for that we will go back.
It was a spacious very comfotable room the staff were very friendly and helpfull. the room was exceptionally quiet even though in the middle of the city. we also enjoyed the old world charm combined with modern conveniences.
Room was fabulous and spacious. Service from all staff excellent. I liked the bar area and library. reception staff helpful. Good location. Pool etc great too. Poor service at breakfast when busy - more staff needed. Hotel should have more information/leaflets about things to do in Melbourne.
I enjoyed the breakfast. It was not 5 star. A five star hotel has more than one lift, has staff that say good morning, has a doorman who offers to carry bags and a room with a decent sized bathroom.
gorgeous old world charm, with high ceilings, a bit noisy from traffic, but would recommend, staff were very obliging! the only thing i could fault was the noise factor
Great Location. Clean and quiet. The spa could of been hotter.
Location Really noisy, unfriendly staff. Calling Spa to the facilities is disproportionate.The hotel does not deserve the rate paid.
central location, period building, breakfast being charged for beverages with breakfast when breakfast was included in the tariff lack of ventillation in the romm
Apartment was very spacious and quiet. Room service was prompt. Reception was small and personal. Television reception was fuzzy. Only one lift which was a little slow.
Close to the stadium for football Maybe it would be helpful to have staff who speak english serving breakfast
Large room and bathroom, especially the shower. Large TV and comfortable bed. We had room service for supper which was very enjoyable. I was disappointed with the breakfast restaurant. The food was very nice but the room lacked atmosphere. We were in an area without carpets so the chairs were noisy scraping accoss the floor each time we went to select another course. We were in a party of 10 so had a long table jammed against a wall which also made access awkward. Table service could have been better as we had to remove our own dishes and ask for tea/coffee etc.
The crowd facilities are great having good restaurants, bars, the casino. Walking distance to the free zone tram which allows you to access Melbourne city center for sight seeing, restaurants, and shopping. beds were great pillows need improvement. Wifi in room not usable but was else where in facilities.
Everything was at our finger tips and having high secruity I felt safe allowing the kids to go and watch the movies in the same complex. Shower could have had a scrub, and the cabbies had no idea where to go.
the view was absolutely incredible with floor to roof windows a bit pricey but the room/view made up for that
Cleanliness of rooms, luxurious experience, views of city, proximity to casino and city
Lovely room and easy access to everywhere
room sevice and staff, very good room was slightly not clean
Good size twin room with 2 x queen beds
Effiecient services, great connection to Casino and Southbank, friendly staff. 25 Dollar for Internet are much too much - has to be free in hotels like this.
Room had everything you needed and nothing you didn't. Everything was of a very good quality. Breakfast was really good staff were polite. Pool was amazing. Good value for money. Shower pressure was a bit low.
The best thing about Crown Promenade is the location and also the beds, so comfortable.
Hand rail required at bath tub.
Convenience of location, and level of security for entry/exit. nothing
well located by the casino and close to all Tram links no
Excellent location and service. Very tight car parking.
The apartment was very close to the convention centre and we were there for a show so the location was extremelhy convenient. The traffice noise levels were very high and we had one night when other residents were also very noisy.
close to the casino, stadium & city The shower screen (water went everywhere in the bathroom)
Excellent online booking process and experience with staff The appearance of walls in unit and hallways was a detraction and could use a new coat of paint.
great central location to transport and the city
Rooms are lightly serviced during the week but not at all during weekends
Great location within a walking distance from the aquarium, Eureka tower, river promenade, Docklands, Federation square, grocery stores, restaurants, and a tram stop. The apartment was clean, had a nice design and was furnished with everything one needs. Staff was friendly. We have enjoyed our stay very much. We would stay here again. Nothing.
The minute we stepped foot into the hotel, we said "wow". It is clean, and very well presented. The room was fantastic and the service was great.
The european lady at the desk did not have very good people skills, and when i tried to tell her that we had stayed there before and that last time we had the same room, but this time we had old tube TV's instead of the flat screen's we had last time, she argued with me. Was not impressed at all.
Our stay at the Medina was wonderful. Our bedroom apartment was clean, modern and comfortable. The view was great and it was such a great location being so close to Southern Cross station, the shops, the Casino, and the St.Kilda road entertainment venues. I especially liked the stereo where I could connect my ipod and listen to my own music, made it more relaxing for my husband and I. It was also nice to relax in the spa and enjoy the views. Some of the beer in the fridge was out of date. Although the staff were very nice and didn't charge us for the beer that was out of date.
Extemely well priced, very good location, friendly staff and well set up and good facilities in rooms Spa gym and pool very clean Nothing to not like
The location was excellent, the room was a good size and very quiet and the kitchen facilities were very handy.
The space of the 1 bedroom apartment was great. It was bright, airy & comfortable. It was also close to amenities & transport. I could not fault it. Not applicable
The room was amazing, everything that opened and shut! It was a holiday away from home with everyday convinence eg washer/ dryer. Being the first time in Melbourne the lack of resources and recomendations on tourist sites and exploration of the city.
The facilities exceeded our expectations. The location was great. There was only one small thing, which happens elsewhere also. The volume of the different channels on the TV varied substantially. This meant if you changed channels the volume would sometimes be extremely high, which was annoying, especially with a sleeping baby.
The staff was lovely. Very helpful, able to call me a cab quickly. Answered all of my questions promptly. It isn't a great experience for tired, international travelers. I was disappointed that there was only one power converter for lease and it was taken. The room felt dark, cramped and outdated, and the nearby train track was extremely noisy. The surrounding area was very run down with few decent dining options, and I was surprised at how different the city was walking only a few blocks toward the convention center.
Close to where our function was being held. Did not use any facilities. Looking at the map of the floor we stayed in, our room was tiny. Not much room on the bathroom vanity to put things when getting ready. I was a little disappointed.
Front desk staff were friendly & helpful. Room was clean, comfortable & quiet. There was a constant bad smell in the bathroom from the waste from the bathroom next door. On one occasion, our bathroom was under waste ewater from the next door bathroom.
The proximity to the Casino, quick access to trams and the overall feel of the hotel. Also, the balcony with views of Melbourne that even a lifelong resident was impressed with! Only that the temperature of the room was a little too high, we compensated by opening the balcony door to freshen up the room.
The amazing view from our balcony and the staff were great! From reservations right up to Assistant Manager were all very helpful and courteous and polite. We had such a great stay, really cant fault anything.
they put up with a changing group of people in the apartment and with a lot of whims on the part of the inhabitants--all with good grace and if anything was requested reacted promptly probably a little overpriced compared to other similar apartment hotels-in terms of accommadations-in Melbourne, but only a little
Loved the location with views of the Casino and river, and a short stroll to shops and restaurants. Helpful staff made us very welcome. Very convenient. The mattress in the wardrobe made it extremely difficult to hang clothes.
Bed, View, Tidy room. Car park within hotel Room smelled like burnt toast, not bad by the time we returned at Midnight
Central location, staff were quite informative, view over the yarra river and the crown casino water pressure and temperature during the shower
Convenience to city and stadiums
service was very good way too noisey. walls thin and could hear everything in rooms next door. hear traffic from road and trains
Close to all facilities and transport around Melbourne No
Excellent location and good studio room with lovely views of the Yarra river. Lack of wi-fi facility and safety boxes in rooms.
The firm did me a favor by letting me check in four hours early. After 27 hours on the airplane I was happy to see a comfortable bed. A+ proximity to South Cross Station, helpful and happy staff. You could feel they appreciated you chosing their hotel. Room #711 is directly across the hall from the house keeping staff service room entrance. This proximity produces a very high level of unwanted negative noise whenever anyone enters and/or exit the service room.
The service by the staff The size of the bathroom - unfortunately it really spoilt the stay
I have stayed here before because of it's location,price,comfortand great service. ll went well.
It's a cosy hotel with very small but efficient rooms @ a very convenient location in Melbourne city center. Rooms are extremely small. Ok for a night, but not for too long.
I don't know how they do it. You can't stay in any capital city for this price in this good a hotel. but the Pensione do it.
Location! Very close to conference center. Front desk staff were friendly. Front desk staff were willing to help but some were not very knowledgeable about the tourist destinations, restaurants, etc in the area. It would be helpful to have a concierge. Also, there were some plumbing issues in my room -- but this may not be the case in other rooms.
The Hotel was nice, clean and perfectly located. The bathrooms are far too small though, especially for a triple bed room. The bathrooms.
quiet no where to hang towell
I enjoyed every bit of my stay!The location is excellent,clean rooms , quiet atmosphere, and hardworking staff.
The convenience and design of the hotels facilities
Location was good and the room was clean The bathroom was so tiny it was ridiculous. The shower water went all over the bathroom, including wetting the toilet paper as there was no door on the shower, the door doesn't slide closed all the way so you were exposed when using the toilet.
Efficient, clean, good staff. Single room same price or dearer than double room - it should be cheaper otherwise it penalizes single travellers (like myself). A tea pot in the room would be nice - or made known to be available on request. A soft pillow likewise. The pillow was like rock! I had to use a towel!!