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Very bad customer service...we had 1 person before us being help for check in....and we waited at least 1hour!!!!!! Very hot in the hotel....very bad air conditioning in the room. Will not go back there for sure
Everything is outdated . Customer service is the worst Customer service , Bath rooms , No towels , Breakfast included but still you have to pay for it .
I liked the place, its really nice. the staff at night are not too friendly i guess..breakfast was not included so they made me pay for it
Excelent facilities, very helpful staff, everything is more that perfect.
Yhr catering is excelleny, drink aswell as food.Vert relaxing place to be I missed a ledger with all the information re, the hotel, activities of the animation team, transport to Marrakech etc
my wife was appalled by nthe fact that cats were srolling around in the dinning hall when one jumped up on the couch where she was sitting resulting in her not eating in the restauarant again after going back to the room she telephoned the reception to complain and wasw advised that the manager would call but suprise suprise there was no call. she has now decided that she will put this information on the top outstanding reviews on the internet
Great swimming pools and decent food fo an all inclusive package There is no shower screen so when you have a shower the bathroom became a swimming pool. there is minimal English spoken in the hotel. It is 15 minutes outside of Marrekech.
This is a very good hotel, food is excellent, a lot of choice (with multiple themes during the week), drinks are good as well, all the "real" things like coca-cola, schweppes, martini. A real all inclusive stay. Not much really, we went off-season, not much people, so it was very relaxing, which was perfect for us. People who like to be extremely social would probably want to go during the season.
location and the engineering of the hotel and the lovely design and decoration nothing
Rooms and grounds were lovely. Very clean and a beautiful pool. Staff have no customer service skills. When we asked for things, they were never brought to us. Items are added to our bill that I never ordered and they made me argue for a half hour to prove it wasn't us. Service at meals is very slow and often non existent (we had to often get our own coffee despite asking multiple wait staff).
The hotel itself was beautifully decorated with large guest rooms and opulent decor that made it feel you were staying at an exclusive boutique hotel. While the staff were all friendly, the level of customer service left a lot to be desired and did not match the appearance of the hotel. Thankfully, it was not that busy at the hotel as I do not believe the staff are well enough trained to handle a full house. The staff do not know how to anticipate guests' needs as you would expect at similar resorts, and simple requests like additional blankets for the room do not get fulfilled without multiple follow ups.
very good service spa very relaxing food also good
Maybe too quiet, and maybe because it was out of the season..But absolutely a hotel I can recommend..I felt very welcome.. Maybe a bit high price for the rooms, well I had a suite, 2 rooms..So well, must be worth it ??
The accomodation was excellent. The pool was fantastic in size and cleanliness. A bit far from centre of Town. More staff should be available at reception.
Everything was perfect, the rooms are very clean and spacy. The staff was very helpful , cooperative with a nice smile all the time. The breakfast is OK. The Hammam is good experience , thanks to Rachid who gave us nice bath..House keeping staff were professional and cooperative . Only the location We need to use 40 MD taxi at least to go from the hotel to the city and go back. But thanks to Abdul Samad and Jamal the two drivers that made this nice experience
The concierge Sherif is the best I have come across in any hotel anywhere in the world. He goes out of his way to satisfy every request. Very good spa and gym. large rooms. Nice large pool. Only 1 chair on balcony (had to request second). No internet offered in room although a connection is there. The food menu is not what I would expect in a 5 star hotel. I did not appreciate being charged for in room coffee. The size of the hotel is such a long way from reception to room especially when the key card malfunctions. The Hotel Taxi used for transfer from airport was antique and the door flew open, window winder fell off during the journey (Friendly driver though). Hotel rather remote from Madina. Requested nuts on 2 occasions with bar drinks but never arrived. Probably due to language (lack of my French). Room could have flowers, welcome fruit and bath robes normal in a 5 star.
big clean swimmingpool, bigger than average rooms with a nice view to the pool or garden (ask the reception), if possible take poolview otherwise you have to walk a few minutes to your room
Relaxing atmosphere, Nice swimmingpool and polite staff Difficult to be understood with only English, warm coffee was not easy to get
gorgeous, clean very far from the city center
Nice pool Horrible staff. Rude, could not provide basic info (I.e. How to ship a package). They will also try to get you to pay cash in the bars/restaurants. I fell for it once and the waiter pocketed the cash and billed it to my room--he even added a healthy tip to the room charge! Unbelievable.
This is a charming oasis amidst the chaos that is Marrakech
Cuisine, garden,helpful staff, comfortable bed. swimming pool Room was too dark
Staff always cheerful and helpful; ambience pleasurably exotic but comfortable Food, though well-cooked, tended to be a touch slow in arriving but not to a disagreeable extent - after all the general ethos was that of unhurried leisure, proper for a holiday.
Great hotel in the Medina, good location. Beautifully decorated and large rooms with terrace. Pool and the garden are nice. Staff is very friendly, helpful and service minded and will make sure your stay is comfortable. Spa treatments are highly recommendable. One minor comment is that there could be some bees during the breakfast.
The food was good in the evenings and nice grounds The room was small and dark and seemed over priced
The enclosed gardens were lovely and we had a large, pleasant room. The bathroom was awful - there was black mould around the bath and the walls were stained. The toilet seat had a broken hinge which had black dirt in it - but they did throw rose petals in the bowl!. Otherwise the room was good. The service at breakfast was very poor - I had to ask a waiter three times for some butter and milk, and if you had breakfast late, there were things missing from the buffet.
The hotel welcomed us warmly to what was a haven of calm and relaxation. The central gardens are charming and well maintained; the food excellent although a little expensive as were the drinks. Staff were helpful and friendly but information about the city and things to do and see a little scarce. The bathroom was very basic and not up to the standard of the rest of the hotel. The bedroom had very limited storage, no drawer space at all so we found ourselves living out of our suitcases.
good service non extistant business center
the hotel is both beautiful and relaxing. the staff are very well trained, and friendly. it is a place you are happy to come back to after a day out. the pool is very well sited, and not visually intrusive. the grounds are very well lit.
Delightful hotel that was a haven in bustling Marrakech. A wonderful swimming pool set amid orange trees was a welcome retreat after the busy streets. A delicious breakfast was served on a tree filled, shady terrace. The rooms were beautifully decorated and bathrooms equipped with very good products that were available in the hotel shop. A convenient location too. The staff were very helpful and charming, but could have been more knowledgable in recommending restaurants
the atmosphere in mid of town service standard in restaurant was much below our expectations
Excellent service, beautiful hotel. Great location to main square. We loved every minute!
The location and the agreeable feeling inside thanks to a beautiful decoration.
great hotel staff over all, and especially japanese staff working really seriously and professionally. It was great service for everything. The restaurants recommended by hotel staff were all excellent. No pick up car (from airport) luxury enough like Mercedes, there's only regular 4x4. It'd be nice to have one nice car available.
Impressive building in a good location The Riad was quoted as having 2 gourmet restaurants which was incorrect. There was no chef on our first night and the food on the night we did eat was very basic. The details also listed 2 pools when there was only 1. The cost of everything was very high for Marrakech.
Although the bustling noisy and vibrant main square was only an easy 5 minute walk away following Youseff's really clear directions, once through the discreet front door of the Riad Dar Beldia the atmosphere was one of total peace and calm. From the air-conditioned room to the cool plunge pool and the sun loungers on the small sunterrace everything conspired to promote a wonderful feeling of respite and relaxation. Youseff and his family were very welcoming and his knowledge and advice helped make our first stay in Marrakech a fabulous experience.
the staff was incredibly nice, the service was great, the swimming pool is a good treat when its 40 degrees at night. you can see the whole city from the roof terrace. the room was spotless and tidy. there is a hammam close by and the hotel is on a hidden quiet street. with its 5 rooms it gives you a "home-like", cozy feeling. definitely recommendable.
Good location near main square and medina, clean, nice and friendly staff. Hard to find without help, but that is case with most of riads in city center. Surrounding streets not very clean, but still great location.
a lovely Riad in the old Medina, brilliant
Excellent location - really easy to find from the main square although would recommend using their airport transfer when you first arrive - they arrange it all for you via email and someone is waiting for you at the airport. Wonderful terrace to chill out on. Staff were all friendly and helpful, but discreet - family ran which gave it a great homely vibe. Super clean and maid came in room everyday and tidied up. Fantastic value for money - good breakfast - can eat it out on terrace which is nice. Management arranged a great trip out of the city for us which was good value for money too. Would deffo stay there again and would recommend it to anyone.
Excellent staff that make your stay fantastic, they were very helpful and did anything we asked them to. The accomodation was excellent
Experience Moroccoan hospitality at its best. This is a great place. The staff is really helpful and flexible and was really helpful in giving us directions. They make you feel like a friend but are still professional, a great accomplishment. The place is pretty and quiet in a good location away from the tourist traps, a good location to explore the real medina. Importantly, it is a short walk to several key sites. The pool is a god- send on hot days and the rooms are well kept and well air-conditioned. The bathroom was the prettiest on our month long holiday. It feels like I imagine a riad should. A definite recommend.
The riad was in the Medina, it was clean, safe and comfortable. When things did not work, they were fixed promptly. Youssef, our host was very friendly and sat down with us on the first day and gave us good tips on where to go. We felt a bit uncomfortable waking Mehdi up every night to get back into the riad, but we guess it is to make the place safer by not giving you the front door key. It had a teenie weenie splash pool.
We stayed three nights at Riad Dar Beldia and were thrilled with the accomodation. The riad is located in the southern end of the medina, about a 10 minute walk from the Jemma Al Fna square (sp?). We had the Riad arrange to pick us up from the airport, which is probably the easiest way to find the riad. Once here, Youssef provided us with a map and spent a half hour or so with us to get our bearings and helped us plan our time here. He picked up our train tickets to Fes for us (saving us a trip to the station) and also set us up with a taxi and driver for a day trip to the Atlas Mountains. The riad itself is down a derb (side street) where it is quiet and cool (relatively speaking). The rooms are very nice and clean and the pool provides a
I loved the Riad from the very first sight I saw it. It's a newly-built one beautifully decorated in authentic Moroccan decor. The roof terrace is also a great spot for sunbathing. The Riad has a nice small pool. What's more wonderful than the riad is its manager Youssef. He could not do enough for us. He was there to arrange anything we needed; He bought train and bus tickets for us without any extra charge. He helped me to get a very nice tea pot in a reasonable price. I even got free lessons on making a mint tea in Morrocan style. Staying in a hotel was a real fun. The location is wonderful: not too far from bustling Jamal Fna. I can't wait until I get back to Marrakech and the Riad again...