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cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Clean, comfortable and convenient
All the staff were friendly and helpful and the room was fantastic with everything we needed
The staff were extremly polite and courteous, not always the case in such hotels, unfortunatly.
Great service, stylish, interesting history
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
We were made very welcome during our stay and nothing was too much trouble. -
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
The staff were very friendly and the breakfast was first class.
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
the fact west ham won at old trafford ! jokes apart the service and freindly approach of all the staff no
This is a stunning building where most of the original features have been retained. The bar and restaurant is funky and modern yet in the most incongruous Victorian environment. Room was very high ceilinged and immaculately furnished and comedy and clean. Downsides were no air con a bit cold and the place is a rabbit warren (though they do give you a map)
The bar/restuarant Being woke at 3am due to rail works directly outside my bedroom window
The staff were quietly efficient and helpful. Found traffic noise a little overbearing. Booking my meal on line proved not to be value for money as our meal was less that that stated on line, but we still had to pay original price.
most comfortable bed i have ever slept in! successful fusion of old an new styles.. the sink was blocked and i forgot to tell them - room 203
Luxurious room, furnishings and curtains etc.
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
Room lovely and spacious. Nice products. Friendly, helpful staff. Beautiful building. Delicious breakfast.
beautifull building, restaurant and reception very beautifull, good location bad aisles, labyrinth to reach the room, room old fashion
The room was very impressive and comfortable. Also, there was a lot on offer for breakfast.
The staff were excellent, really friendly and helpful. As we were going to the theatre the location was great. The building itself is amazing - what a beautiful old building...! Breakfast was good and our room was massive. I look forward to staying there again
Comfortable bed and nice bathroom. Old fashioned tv. Very few luxuries in the bedroom/bathroom.No shower cap or hair conditioner for my wife. A little disapointed with the breakfast set up in the morning. We normally have one person waiting table but that didnt happen, just people wandering around.
the receptionist Kirsty was excellent.
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
Friendly professional staff and very comfortable beds.
Clean rooms and courteous staff
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
A superb building. The room had lovely furniture. We really enjoyed our stay.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
the room was amazing the price of swimming costumes was too expensive
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
Superb hotel, amazing rooms No
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
excellent service, promt checking in and out and very friendly staff no
Game Old Trafford No
My stay was for 4 nights, Beds were super comfortable, staff was superb and rooms were spacious.
The parking facillities/costs
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
Friendly Staff, good location generaly a very nice Hotel Eat Out
Obsidian bar and menu No parking
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
Very friendly reception staff and the beds were great.
Perfect location to stroll into the city.
Location tops the staff were welcoming and helpful the room was of a high boutique standard. I paid £75 for a room I would gladly have paid double that amount for. Just one niggle traffic noise but what do you expect in a city centre.
The layout of the rooms were excellent Friendly staff, location in the city and siz of room
Loved the i-mac in the room and the fast, easy access to the internet with built in dvd player. I thought I had booked room-only, so was pleased to discover the continental breakfasts. The decor of the room was modern and it felt light and bright - with a fantastic shower. The staff were pleasant, friendly and helpful at all times. There is very easy access to the city centre - most attractions are within walking distance, and the complimentary city centre bus stops very close to the hotel for connections to Picadilly Station and Salford. The noise from the road, but I don't suppose there is much you can do about that. It's the price paid for staying somewhere so central.
The location was perfect, minutes walk from shops, bars etc. The room was clean and everything we needed for a weekend break, however the carpet was stained in places. A full length mirror and a few more hooks in the bathroom would be a bonus for us girlies!!!
Well equipped rooms , friendly staff , great location , just wished I had more time to enjoy it !!
very close to the china town, and the room is big, the service is really very friendly.
Location and quality of internal fixtures & fittings External appearance is awful and rooms bear little resemblence to photos on the website - very small. Whole of one window covered by a Roomzzzzzz advertising screen!
Very modern, staff friendly, very clean, comfy king size beds ! Check in time on website is different to check in time when you arrive, so we had to wander around manchester for a while as the room wasn't ready, however the staff rectified this with a complimentary car parking ticket !! bonus !!
The room, the furniture and the Internet I would not consider the so called breakfast they offered as a breakfast, there were only serving croissants, apples and banans and there were no plates!
Rooms were spotless and very well designed. Great to have a kitchen in your room as it gives you the option of doing your own food or eating out. I had to leave
distance from town center
Very clean tidy , friendly helpful staff ,really enjoyed our stay will come back. no parking on site.
Staff were good and attentive The room was very very basic and clinical not at all welcoming
Early check in was good. Well located Breakfast was included in my booking but they tried to charge me extra for it. When I showed them the booking they didn't charge me.
The Bar and the food was nice The man behind the reception i had a women when i was checking in and she was real nice
Perfectly located for the Bridgewater Hall Concert venue Lack of suitable food availabilty after the concert finished at 2200
comfortable, value for money and very clean. very good location
Staff were friendly and courteous and very helpful. Our room was very comfortable and clean. Couldn't find any faults anywhere with this hotel. It is the second time I have stayed here and if I am ever visiting Manchester again this is the hotel I will be staying in!
Close to town centre for Christmas shopping No decaf tea in room
friendliness of the staff needed more milk with the tea.coffee etc-but apparently we could have asked at reception
nice bar to have a drink and relax in after your return from whatever you have done in the city that night great opening hours. rooms a bit dated.
Excellent location and the breakfast was good. They ignored my e-mail request for slightly early check-in and the lady behind the counter was rude.
very clean and comfortable room with good en suite facilities comfortable bed and good and sustaining breakfast. very noisy being situated ear a late night bar.
The staff were very polite and efficient. The shower was a lovely modern shower and the room was very clean and spacious. I have no bad points to report.
Hotel staff were all friendly and helpful. Place is convenient--with train station just nextdoor and within walking distance to town.
The room we were given was triangular, and thus very uncomfortable, especially in view of the fact that we were staying five nights.
Cleanliness and decor Breakfast selection and layout
Very clean, very-very hospitable and reliable staff small rooms, no electric adaptors
The room was clean and modern. The situation was exactly where I expected it to be A negative comment is surely a complaint?. What I didn't like was the poor organisation and communication.
Central location Very noisy Rude staff Room was not cleaned, beds were not made, shower leaked all over floor, Air con squeaked all night long and banged on occasion Sausages at breakfast rubbish
Room was clean and nice.good location. Elevator did not work,with my bad knees Ihad to climb up and down five floors.
Very clean and plesant hotel None
Friendly courteous helpful staff, very clean Television signal very poor, bath tap very stiff to turn on - I had to ask for assistance
Very clean and comfortable None
Staff at check in were friendly Room was large and clean Good WiFi Automated check in did not work Long wait at check in Asked to pay for meal and drink up front in the bar. When I pointed out that I might have a second drink and asked for the bill to be left open until end of meal, I was still asked to pay up front. Very expensive for the quality of the hotel
Great location, very good staff Only one, the newspaper had to be collected from reception, in other hotels it would be hung on the door if too big to slide under the door
Poor check in
Easy to find Bar/Restraunt staff were vague unattentive and prone to make mistakes, forget to bring orders etc. waiting in queue to be seated for breakfast and left standing there even though they knew you were there. very poor customer service.
The Staff were very friendly and helpful. Breakfast excellent. Nothing. It did exactly what it said on the tin!
Free car park Rooms near stairwells / lifts very noisy. bar prices excessive
The staff were very friendly and helpful. The room was clean, comfortable and spacious. The restaurant was very good and we took advantage of the meal deal, A 3 course meal with a drink and breakfast for 21 pounds. The bar closes at 11pm so if you have been out to see a show and want a nightcap have one before you return to the hotel.
The breakfast very plentiful. The security system. The many corridors and doors to negotiate to and from our room. Difficult when transporting luggage,and when in a hurry
We wont stay anywhere else now after a bad experience at the Hilton - its the Premier every time for us now! You know exactly what to expect. I think we had to ask for an extra towel - no big deal!
General condition of room poor why were there 2 staff at desk without uniform management
Car parking facilities and accessibilty of tram and bus services Lots of uncleared tables at breakfast, which seemed to be due to unstaffing
Helpful Staff Noisy
Helpful staff. Nice,quiet rooms. Very comfortable bed. None
very nice rooms and very very clean. Staff very polite. Comfortable hotel Teal value for money.
good sized room - efficient check in- excellent security arrangements
Good location. Clean room.
No on site car parking, room had a smell of damp and fags!
Friendly staff, excellent central location Shower poor, air con ineffective (weather warm and humid during our stay).
Very nicely decorated and furnished bedroom. Very quiet. Bathroom a bit tired
What I expected clean and affordable, no probs Only had one towel in room and only realised getting out of shower so couldn't go get one
Central easy access to public transport No bad points
Cheap and good hotel in city Nothing
Couple of particularly good staff - one on Reception, one in bar. Perfect location for our visit - an exhibition at the GMex Had a room at the front of the hotel - very noisy from road and tram traffic. If staying again would ask for a room at the back
Decent shower, cool room on a hot day. Value for money. Modern. Clean. Reception area and lobby also doubles as the Breakfast area and bar. This means visitors, tradesmen and general drop-ins all pass through the area. Breakfast and a late night drink (from a trolley) is not relaxing therefore. Perhaps that is what the building works were addressing and why the front door was locked at breakfast (0830hrs) - colleagues could not come in to meet me and had to get the door unlocked so I could meet them and my taxi. Reception did not answer telephone when rang at 0530hrs for an iron - but when I went down there was someone standing there at reception... who told me to go to the ironing room. Ironing room excellent - but a separate room.
The location is very good and conventient. The hotel is comfortable and clean. The dining area is very clinical and there's no atmosphere.The rooms have got no information about Manchester and it's facilities.
Staff were friendly and efficient.
Room was clean, pod design bathroom was great - very clean and easy to use shower. Hotel is in a great location, close to business area as well as the shopping centre. I enquired about parking facilities before confirming my booking and was told there was a car park in the road behind the hotel (St James Street, Manchester) and I could get a discount card if I parked there (q car park). I wasn't given directions or sent a map and was led to believe it was easy to find....unfortunately it wasn't! I drove round and round the area but couldn't find it. It turns out St James Street is in two halves - one either side of another road and the one I went down was the wrong one. I ended up parking in an ncp car park which cost me a lot more money. More instruction should be given when staff advise on parking facilities.
The location was ideal for the city centre, near train station, well worth the visit.
Good location, modern. Clean. Poor value for money. Poor selection of breakfast items.
staff were very friendly and helpful, room was comfortablethe location was ideal and near to all facilities the bathroom is almost a hazard to guests and especailly to elderly or for people with difficulties you have to step up in to the bath room and it is very small and you have to pull/push with great force to close the door. The hotel also charged the credit card for the full stay even though I rang twice to confirm that I would be paying in cash on arrival. wont be using this website again!!
Location, easy access to the city centre.
Great location, walking distance to Manchester Central, busy areas and shopping areas. Safe area even at late hours. Breakfast is good including eggs, bacon, fruits, juices, yogurt. Rooms are comfortable and convinient. Modern bathrooms, everything working perfectly. Great value for money and I would definitely stay there again. Limited number of towels, only one per guest. No toiletries and hair drier in the room. No mini bar.
Clean hotel Air con didnt work