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The day of our arrival there were many people checking in and although we had to wait our turn, almost immediately eye contact was made with a staff member who gave us a warm smile letting us know we were acknowledged. The registration itself was not only fast and efficient but our preferences were given a high priority, i.e what side of the hotel we wanted to face, and did we want non-smoking, etc. My overall impression was the hotel wanted to ensure our comfort during our stay with them. We felt very much at home, so to speak. The staff from the front doormen, the concierge, the servers, housekeeping were amazing in that the friendliness displayed by one and all was genuine and welcomed by us - they all seemed to have an uncanny sense of when to kibitz and when not to and that we appreciated very much. The rooms are very, very comfortable - the bedding is to die for. Actually, I can only say that their attention to detail made everything perfect. The restaurant is most definitely ...
Good location for shopping good breakfast Check out process
The location is fantastic. It surrounded by the shopping area, night market and restaurants with reasonable price. The lift is very slow.
There was nothing especially good, but the attitude of the staff was good enough. When I asked to change the originally assigned room to another, my request was comfatably accepted and quickly processed. a. The house keeper was very slow to deliver new towels when I asked to change them. b. I can't blame the hotel for this. One early morning (before 5 a.m.), the big sounds which made me hop out of bed. I checked the outside, and found someone was knocking the door of the third room next to mine, He did not pay any attention not to annoy his neighbours. He seemd to try to wake up his friend. The sounds finnaly stopped after several repetitions. Was I just unlucky?
The staff were very friendly and the gym was great
Excellent hotel and facilities. Fantastic location near everything. Great room.
Good location and very relaxing atmosphere
The free cocktails and laundry as well as the fantastic views. The sports centre was also very well equipped with a good sauna and jacuzzi. The chinesr restaurant on the top forr was also excellent. We would come back to this hotel and recommend it to others. The in house indian food was not as expected.
i really enjoyed staying at centara duangtawan, its close to night bazar and all facilities available around the hotel, the verity of food in the beakfast buffet was very good. i advice those whom planning for honeymoon to choose this hotel. finally, i plan to visit that hotel again in the near future. nothing
Never before did I receive a menue for pillows. That was excellent!
The breakfast was excellent and the doorman and information center was helpful. The location was great!! Terrible wifi in the room. Bed was very uncomfortable and outdated. The front desk women were rude and one woman tried to charge me more for a cab than another hotel staff, which is suspicious. Overall very outdated and do not recommend
We have now stayed here twice, and now we will continue to stay here, its central location, great buffet breakfast, fantastic Gym & sauna. The pool was a little cold, we were not the only ones who thought this. Oct/Nov
I planned to stay at Royal Princess for 6 days. I ended up extending it to 15. The rates were good, service was excellent and the location is fantastic. Tour agent should be more specific about rates.
Everything - the location was absolutely perfect and the staff were very friendly. This is the best hotel in Chiang Mai!
Convenient. The renovation a bit disturbing.
Very friendly reception services with warm welcoming treatment by the staff and cleaniness of the enviroment.
Fantastic location right on Night Bazaar street. Amenities and facilities were exactly as described. Internet is very sketchy. Signal went in and out constantly in room.
location of the hotel is good ... and the staff were helpful the hotel is old and need to be renew. (old furniture and decoration)
comfortable, internet, gym, the air conditional is not good and one keys for one room is not enough
comfortable and very close to all ammenities at a good price
The location, close to the Night Market I booked additional deluxe rooms in the hotel for the same period via agoda. And these rooms were in the renovated part of the hotel. But after intervention we could move to the better floor
Our stay at the Royal Princess was great. The Staff were very heplful, freindly and courteous. Our room was spotless and the bed was comfortable. Its a great value for the money and the location is perfect. There was some painting going on in the hallway which created some fumes but did not impact our stay. I think the majority of the renovations are complete
the location is very close to the night market and easy to find for the restaurant and spa the interior in lobby and lift is to old
Location is right in the night market with plenty of food nearby. Staff are friendly. We had rm 216 which was dark because it faced a blank wall and construction site . We couldn't sleep past about 7AM because of crying kids, scraping chairs and walking sounds. We assume the restaurant was below us. We stayed a week and room cleaning was minimal. The carpet was dirty when we arrived and wasn't vacuumed during our stay. The shower also needs attention as it is difficult to actuate. In general we feel we paid for a premium room but didn't receive it.
luxuries hotel people are excellent they tried to please us by all means. breakfast buffet was not as we expected from Shangri-la standard if we compare with Malasia or Singapore Shangri-la food was not luxurious at all. I suppose because they had low ocupancy.
Shangri-La Hotel, Chiang Mai is excellent in all ways! It is strange not to find any flaw from arrival to departure..
very clean hotel with a relaxing atmosphere and good, prompt service
Everything. Excellent hotel. Nothing
Excellent hotel in every aspect. Staff very helpful. Romms perfect and pool area superb. Maybe could have provided water by the pool.
Upon check-in we were pushed to upgrade so we could have breakfast included. I've traveled all over Asia and haven't had to pay extra nonetheless made me feel like I was a peasant. The service was average. Tried to fill up the tub for my other half and there were pubic hairs floating around. The room was also cleaned better based on how much tip I left. I had great experiences at other Shangri-La hotels but this wasn't one of them.
everything wa very good. the athmosphere was cool
We were there for New Year's Eve and the restaurant was lovely.The fresh floral arrangements and christmas nut crackers on the tables were a great touch. The food was excellent.
excellent service second to none, staff is superb and location was good.We upgraded for the horizon club services ( not rooms) with mere 800 baht and the value of the money was excellent.Horizon club people are out of this world , so gooooooooooood I complained about the putting green , which was unusable and the response was immediate and the thanked for the feedback and informed me about an immediate improvement plan. These people are so good
The security lady at the 1st floor entrance was so kind, truly felt welcomed. The hotel's pool and pool side service is excellent. The staff brings sunscreen, insect repellent, icy water, a few slices of melon and towels as soon as you get to the pool. The location is also decent and the hotel staff at the 2nd floor main entrance did an excellent job of getting us transportation and directing the drivers to the right places. The condo next door is being constructed, so we had to bear a constant construction noise at the pool side, but it is not the hotel's fault. The room is not as clean as I would like. The carpet is a bit old and is stained. The room air condition fan noise is loud even at the lowest fan speed setting. The most of the hotel staff did an excellent job of providing good service, but noticed the land of thousand smiles is no where to be found with a few staff.
The breakfast was amazing along with the customer service!! The staff were very attentive, helpful, and welcoming. Would definitely go back!
We hope they change the tv and add more tv Chanels
High quality rooms and friendly and helpful staff make for a great product! We had a great stay. N/A
i did not like the hotel, the staff were unprofissional, and hardly speaks english, no experiance in hotel managment althou the hotel is very old the hotel is old, furniture is very old, staff don't spaek english well, to hard to communicate with operator or room service.
Your staff, Breakfast choice and quality and the pools. Oh, superb beds! Room furniture a little old and poor quality. Bathrooms very basic (bath & shower especially with grouting between the tiles blackened with mould.
curtain & carpet is old and dirty.
Excellent value for the price. The hotel caters for all tastes and the service is impeccable.
The location is very good and the restaurant/bar next door serves delicious food! The hotel is quite old and is in need of renovation.
Imperial Mae Ping is perfectly situated close to the night bazaar but far enough away not to be caught up in the traffic and noise. Airconditioning was difficult to regulate.
The swimming pools were great, breakfast was superb with selection and variety of free fruits and overall the facilities were clean. Location was excellent, could walk pretty much everywhere. Prices at the spa and restaurants are far above the regular thai standards but that is OK as there are tens of options in the neighbourhoods. Same goes for internet and laundry, which were priced as in Europe but luckily, there were several cheaper options available at the neighbourhood.
Location is very go od the night bazar is only 5 minutes walk far , and there are alot of bars resturants and tour services arround place. no
Just one minute walk from the night market.
the complimentary beverage when checking in. the photos online are cherry picks. the hotel is generic, loud (lots of noise transmission between rooms), water temperature fluctuates an unsafe amount, staff smiles but is unaccomodating. Much better options in this city.
I booked a club room. You can stay on a higher floor then and it is nice to have some drinks at the lounge. The bar is quite nice, too. The rooms are small.
Location close to the night bazzar and conveience access to any near attraction. Stuck up front desk
Overwhelming and warm service; excellent service staff; great variety of breakfast buffet with national and international dishes; excellent location next to night bazaar (but quite)
The hotel has got a very good location, near the night bazaar, and several restaurants. The design of the hotel is very modern and stylish. The rooms are nice too. The people working in the reception were not always very attentive. Some were very helpful, but some did not make any sign of seeing the customer. Once I stood in front of the reception desk for several minutes, waiting to ask some questions. Four people were sitting there, but nobody made any sign of wanting to talk to me. One of them was busy combing her hair! I expect more from a five star hotel. There was also quite much confusion about our booking, the check out date etc.
staff, location, room food, all excellent nothing it was an excellent hotel
The staff is amazing! The hotel is beautiful and out of the pages of Wallpaper* magazine. I would go running back in a second!
Great location - Friendly staff - Excellent facilities - Nice accommodations. Good value for the money.
The friendliness and helpfulness of the staff Everything was great
Cleaness,location and staff constant attention to guest's need Terrible noise on the ground flour. The volume of bar music was often too high
The hotel staff is very very very excellent . No .
room was spacious, comfortable beds, quiet and clean, convenient parking right at the front, good security, good kitchen. breakfast buffet did offer more varieties in the past
Though the hotel is old, it was kept clean. The attitude of the staff was friendly and kind enough. Basically the service was acceptable, but the information on the festival event in the city should be more properly gathered and provided for the hotel guests.
Near my favorite restaurant Jia Tung Heng Hotel staff ...receptionist is not polite n helpful
room big enough it is pity no safety box available.
good service, grate location brakfast is the same every day
the breakfast was average..no bacon..very ameuter service with no knowlege of customer service
The room was truly excellent value at 2000 Thai baht including as much Continental, American and Thai breakfast as you might wish to eat (in a spacious restaurant atmosphere). Our room not only had very comfortable beds but also a big sofa. There was free tea and coffee and the minibar was very reasonably priced - dressing gowns, slippers, plenty of hot water for the good bath and shower. Everything was spotless. The location near the night market is superb and the sound proofing very good. We visited at holiday time so there was no renovation or building work going on. This is now our first choice of hotel in Chiang Mai for sheer value for money.
Location, right next to the night Baazar., Did not have any facilities in the hotel. They would have to shuttle you to another place and shuttle would stop at 4pm.
This was a decent hotel with a Great city location, for shopping and the rooms were much better than described in other reviews. The Breakfast was alittle lacking with selections not replentished , when they were out , they were out ! lol
hotel staff had a good command of English and were very polite and competent! Nice place to be, hotel is next to night market => very good! nothing
It was clean. Great location. Minimal noise. The pool was closed due to rennovations - it would have been nice to have received a small discount or other benefit as one reason for selecting this hotel was the pool. The breakfast was OK (just). The coffee is awful - even busy hotels can make decent coffee.
One of the best places we have ever stayed.......
We were so pampered by the resort. Siripanna arranged special wine and cake for us knowing that this was our honeymoon. We were so delighted and thankful for the staff. Everyone was so friendly and the whole resort is just beautiful and comfortable, almost like a paradise. We had such an enjoyable stay there and had an amazing time.
We enjoyed every think inregards to the hotel the pool & thw staff were all very good & helpful.
Excellent location and outstanding service and decor also features a high-level
The staff were amazing and the hotel grounds and landscaper were absolutely beautiful...
Excellent landscaping makes hdtel feel rooted in the environment, even if only 18 months old. Old style elegance and comfort. You feel almost that you live in a community, which I have never found at any of the otherwise wonderful Asian hotels. Really good concept.
room was very large and comfortable, hugh balconey with large jaccuzi food was not very good and there were limited choices
The hotel had amazing service and every detail of the resort layout was just beautiful. If you're in central city of Chiang Mai, no matter how amazing the hotel is there in the city, it will not compare to the beauty of Veranda. I have traveled quite a bit and know what to expect for what i pay for and at Veranda, you definitely get what you paid for and more. It was exactly what I needed from a solo vacation. Thank you Veranda. It's hard to say what I did not like because my experience was just so wonderful.