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Food was on the cold side. Could not eat my dinner on the last night - so cold. I did complain and sent my meal back, but was still charged. Other than that the hotel was perfect.
Location; only five minutes walk from the hotel to the metro station Santiago Benabeu. Nice room, good size
didn't like the smell in the room (cigarets), after aeration it was ok.
Good breakfast. Very stylish breakfast/eating area. Cleanliness of room Lack of good pillows; the provided sausage-roll pillow was not adequate.
The bed was fabolously comfortable with real pillows, not flat board- likek pillows common to Spain!! The bathroom was huge, very clean, modern and elegant. Two blocks from the metro for easy access to the airport. I wouldn't stay here if I came to Madrid to sightsee because it's quite aways away from the tourist areas.
No bad surprises. All as espected. Clearely to stay again next time.
Excellent location near to the stadium (Bernabeu) and close to metro station. Staff were attentive but not intrusive. Last day we got prepared sandwiches because we had to check out before the breakfast time. Breakfast was very good. Our room was big and furnished to a very high standard. The bed was very comfortable. We had no complaints at all.
het hotel ligt nabij het voetbalstadium in een rustige groene straat met kleine eethuisjes en terrasjes in de buurt. De kamers zijn zeer goed, ruim en rustig.
I came to Madrid because I was attending the Real Madrid match in the Estadio Santiago Bernabeu, the hotel was in a fantastic location for this! The Wi-Fi was very very expensive at 17euro a day, most hotels now offer Wi-Fi for free to rooms clientele!
very nice rooms very poorly functioning internet connection
Very clean. Reasonable location, 10 minutes walk from Nuevos Ministerios Metro. No bar facilities. No Internet facilities except W-Fi. No tea/coffee-making facilities in room.
location needs a renovation
Excellent breakfast buffet
we liked the fact the hotel had a pool. It was really wasn't a pleasant stay as the staff were very rude, and made us feel very unconfortable. They did not appreciate that we could not speak spanish also it seemed.I have already emailed the full details of our experience in the hotel to customer service.
They change my room to premier from standard but gave me without wifi called them 3 times then they forward call to technician and still wifi not working after that second day request them to change room the staff said my phone may be problem where as wifi was working in lobby And after she said now time us not good to change room and to let me come after 1 or 2 pm
Breakfast - which was not included in the fare and, despite being expensive at 25€/person, was worthwhile for a Sunday morning. The room that we had (1051) was not proper of a 5* hotel, it feel quite standard 4*
Spacious rooms and helpful staff. Convenient to Metro.
Breakfast The mini bar had personal things of the previous guest and was very dirty.
strategic location, near metro station
The price was reasonable for two bedrooms with connecting door - we are a family of four. 1) The hotel decided to turn-off the air conditioning on the second night because the temperature dropped in the outside. Still, the building was very hot and it was really unconfortable during the night. Could not make the staff understand this was unacceptable for a 5* hotel. 2) We had to pay for the whole stay when we arrived. 3) The hotel closed their main restaurant on the second day, despite the fact that there was a large conference going over in the hotel, so we had to wait 20 minutes for breakfast on the second day. 4) The check-out is not in the reception but in a weird cashier with glass in between you and the attendant 5) Wardrobe was covered with dust - something we noticed after recovering our cloths ... no more writing space
Food and service were excellent. Hotel staff were friendly and always willing to assist.
The hotel was everything I expected it to be. Great service and confort and well as an excellent location
The free minibar is great. It was nice to stay over the weekend because it was very quiet and few other folks at the breakfast. The breakfast room on week days was too busy and noisy until they opened up the other side.
I brought my son to Madrid to see Real Madrid play a match and the hotel was just minutes from the stadium which was a big bonus
The hotel location was perfect for good bars and parking for a motorbike was offered that was safe and secure.
the room design and furnishings The noise from other rooms and corridor. Sound insulation between rooms is very poor. Doors slamming and footsteps in the corridor were very loud also. I would just about recommend the hotel but the noise is a problem.
Great rooms, great location Staff, are not very representative but very kind and professional
Nice modern interior of the room. CD player with CD. Free mini-bar. Bath-coat. Excellent connectivity (metro in front) Free Laptops in business area No printing facility connected to the laptops and the procedure (send an e-mail to the acount of the Hotel) did not work. For a business hotel this is really no recomandation...
Modern rooms with nice amenities. Hotel breakfast very nice. Free internet access from the lobby but not the rooms. A bit noisy within the hotel room. Could hear easily people walking/talking in the corridor.
Comfortable hotel. Staff does not speak English very well.
Apartment had all necessary facilities and was cleaned on a daily basis with fresh towels supplied. Breakfeast included for the apartment, however it was a very basic breakfeast but did the job. Swimming pool not opened and when I asked they said it only opened in summer. I was there the middle of May which to me was summer.
I'd like that I had more room than a hotel room and the location was great. We're were a 10 minute bus ride to the city. No free wireless, there was some room maintenance issue, and if you didn't speak spanish you were limited.
The room had good space. Walking distance to Madrid Conerence Centre
the room was spatious and had a kitchen with fridge. General equipment was ok. the room was rather old, the windows didn't shut very well, kitchen and bothroom could do with a big renovation
the derelict pool
It was effortless to stay there, I liked the independence an apartment gives you. The pool was excellent as well and I was amazed to discover there was a life guard on duty. The place was spotless and very comfortable. It was very close to Metro stations.
Price for the appartment and level of quality were not fitting together.
Convenience for Metro
supportive staff no english channel
moderm, confortable, quite and convinient hotel. Clean and nice bathroom. small table at the room, small breackfast selection.
The best two stars hotel I have ever been! The bed was very confortable, there was a good LCD, enough space for two and a good and large bathroom. The breakfast was reasonable but fair for a two stars hotes. No ham, cheese or eggs but the bread and croissants were good.
breakfast was very simple
Kind and helpful staff were the main reason that I recommend the hotel. The room did not have fridge. The hotel did not have WiFi. But usung a desktop connected to internet located in the lobby was free and the rooms had sockets for laptops to get online.
Everything. I didn't expect that the breakfast wold be included but it was. There were two strange things concerning tidying up the room: The sun blind cover on the window was partly covered each day after cleaning, although there was not a very sun weather. The bed was dressed in a strange manner: the edges of blanket was each day tucked in mattress.
The service of the staff and de cleaness of the bathroom. The noise!!! Even with the windows closed, it was very noisy.
Metro very close. Friendly helpful staff.
very near to metro which was execellent. The staff were very friendly and helpful, it was very clean and modern for a two star rated hotel. Told my friends and family definately going back again in the summer with friends nothing
Very clean, good location for the Metro. Would stay there again.
Clean cheap convenient
Excellent hotel with great rooms and facilities.
Quiet Locarion. Excellent Metro and bus links to the city centre a short walk away. Breakfast was poor. We only had it on the first morning.
Clean and new rooms Did not have parking or enough parking for all guest
very good, especially it was near Real Madrid stadium, & direct metro connectivity to mayor plaza ( from Tatuan to Sol direct metro ) Cupboard was of small size. not able to fit the big baggage and lugguage.
Pleasant staff at reception Some repairs were on going
Clean rooms for a great price. Wireless internet included and working well.
Small but clean room, decent breakfast buffet, and a really excellent location. Not a hotel to stay in if you are planning to spend a lot of time in your room, but great value.
Very pleasant, helpful receptionist. Close to Metro stations. Uncarpeted floors allow sound to travel within the building.
The only good thing in this hotel was the location.Very close to metro. Furniture are very old and all the walls need to be painted.Also the heating in our room wasn't working.
Hotel staff very helpful, ease of metro use - location, clean rooms, comfortable.
Family hotel, very good no
Apartment idea is very useful
It is very convenient for buses, metro and taxis. It is ccomfortable, with very helpful staff, and good facilities. We have stayed there four times previously, and enjoyed it
Well located hotel, clean and spacious rooms and very near Metro station just a few stops from most places of interest. Quiet location no night time noise. Hair drier did not work and no cooking facilities other than micro wave, a hot plate or similar would be good idea, but not a major problem.
Friendly staff. Having an aparthotel was much better than a hotel for a solo traveller as hotels usually give you the grottiest room. It was nice and near the metro. I would have preferred a non-smoking room.
perfectly located,the staff,
close to metro, big size apartment, kitchen but no kettle or toaster sheets were not changed everyday
The room was nice and clean. Good location.
The bathroom was acceptable. The receptionist was service minded. The rooms are very small and even after order a double room, got my wife and I a 140 cm bed.
We were situated on the first floor above the electric entrance doors, which we could hear all afternoon and evening. Did not mention this to staff as we were only staying 1 night, but if we were staying longer i would have requested a move.
Breakfast excellent, No Air Conditioning and very noisy as windows ill fitting.
Newly renovated and clean rooms in pleasant part of the city. Hotel not located in city center, however easy accessable by metro.
Good location, out of city noise and hassle, nice quiet area, very nice breakfast. Good wifi connection, but costs money. I got a corner room with a window to 3 walls. A bit claustrophobic experience. Staff did not change my room even though I explained my problem and wanted to pay extra.
Niceness of the staff and breakfast. Poor sound isolation between rooms and lack of toilet accessories (shower cap, tooth brush).
near to palacio de congressos
it is a nice hotel with good beds and good friendly staff in the reciption
clean and value for money. It's close to the real madrid stadium.