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Rooftop and lobby bars are amazing Design of the hotel was beautiful and extremely trendy
The hotel is very attractive, sleek and modern. The best feature is the location, just a short walk to Puerta Del Sol and tons of restaurants/tapas bars, and a pleasant walk to the Prado or the Palace Real. The desk staff were very helpful in identifying nearby restaurants and answering questions about Madrid. The bathroom amenities were outstanding, nice big towels and a great shower. Black out curtains and free internet were a big plus. Urban is very attractive and the rooms spacious by European standards, but ours on Floor 1 was very noisy. Not sure about the upper floors, but we heard everyone in the hallway, all the early morning preparations and the popular bar at night. The beds may be to European tastes, but far too firm for us - just a mattress on a platform. The breakfast was inappropriately expensive (a smaller, more affordable option - coffee, juice and croissants, perhaps?). We also missed being able to utilize some of the common spaces, esp. the roof terrace, due to many private functions. The desk staff were great but others seemed more interested in chic than service. This hotel is best suited for (much) younger people and business travelers.
Location, the porter (very nice people) the restaurant There were no spa, in a 5* that´s not on.....
At EUR 22 plus per person, breakfast is too expensive. It is good, but out of proportion with what you get ...which ios a good breakfast.
Hotel decor, nice room, central location No window to the outside from the room
Excellent Design. Great Location. Staff and Amenities. The bed wasn't very comfortable...and the sheets were like sand paper.
As other people have said, it is the staff at this hotel that were really great and I have told people about it that I would not normally tell or make comment to. If all hotels used this one as an example of how to deal with customers from the point you enter it, travelling would be a lot more pleasant. It is the little things that they do so well and always cheerfully, they respond, they are good at what they do from the restaurant to the bar to reception and the doorman and porter. I dont know how they do it, but they need to keep the secret and keep it going!! The size of the gym and the pool!!
the service were very good +++ and very personalliti. and very near the center. the urban hotel desezin to my test. no.
Location and cleanliness all signs are in Spanish. the hotel is not designed for international visiters.
the front off staf are really help us with a perfect way & the houes keeper are more than great,just need litel more in english some department need ,english for comunication
Top notch for a European hotel in terms of cleanliness and design. The location is not ideal, but taxis were easy to come by. Architecturally it's stunning. The rooftop pool is subpar (tiny) and has woefully inadequate seating.
Every thing was really excellent .. The staff were really friendly helpful , great guidance , with a big smile .. Very modern hotel , very clean and the location was really perfect .. The breakfast was not included in the room rate not even an option when I did the booking so I can include it with the booking
I liked the fact that there was a PC installed in my room.
The location is really great Too noisy
The location is just off Gran Via Shower flooded as drainage was poor.
The Location was very good, central and within 50m of Gran Via Metro stop. Excellent. I Also appreciated the fact that the hotel, even though located on a very busy street, was quiet and easy to sleep in. A VAT "inclusive" figure would be more beneficial in quoting rates as I was a little suprised at having to pay another 7% for my room... Also a radio/Hi-Fi would have been a very simple but welcome addition to the room (that or a faster broadband internet connection/more modern equipment to allow access to Internet radio etc.)
Free Wifi was nice. Staff were OK
Location was very central for shopping and the sights. Breakfast buffet was great. This was the worst sleep I have ever had in a hotel. The noise from outside was unacceptable. Woken by drunken people and sirens until 4am and also the internal lift. I would never stay here again
The staff was very friendly and most helpful. The location is great since it's very close to the Gran Via Metro station and conveniently located with respect to many of the wonderful tourist sights.
The location was excellent, the room looked as it does in the pictures and all the facilities worked, which is always a bonus! The staff were very nice too.
the hotel is in the middle of the city very handy for geting around the town , lots of places to eat and drink very close by the bathrooms are a bit odd with glass walls and doors .
I enjoyed the great location and wonderful accomodation.
The desk personnel were very courteous, helpful and attentive. The rooms were comfortable and clean. The room we had was on Grand Via and it was exceedingly noisy all night.
The location was ideal. We took the option of DLs room which offered a jacuzzi and terrace however, the room was smaller than expected for the price.The use of poetry was personal and we liked the use of natural flooring to give a modern contemporary feel. The reception area didnt do justice to the hotel.The breakfast was overpriced for what was offered.
Location, Design, Bar Staff, Bathrooms, Room Size Check-In Staff Rude, THEY HAVE NO ON SITE PARKING (Site Lies) - expect to walk your bags at least 1/2 mile or more. Beds on floor.
Beautiful hotel with nice amenities, a comfortable bed, stunning city views, and a great central location. Easy to walk to most major highlights and the metro station is only 1/2 a block away for anything not walkable. Would love to stay here again. Restaurant closed during middle of day. Rooftop lounge closed during my stay.
Staff was friendly, helpful and spoke English. Website led us to believe there was an exercise room with sauna and hot tub. However these items were only available as part of various spa treatments for which one would have to pay.
Located right at the centre. Helpful staff. Nice room and bathroom. The main street is very noise, evening time especially; a better soundproof windows would be a great help.
The room was lovely and in a good central location. The restaurant/bar area were badly run. The staff were not well trained and the services were chaotic, especially at breakfast. We also tried to eat an evening meal there as well, and waited an hour for a course. Then the food arrived barely cooked. Other guests made formal complaints to management but it didn't improve. The rest of the hotel was very good.
Apart from the obvious location, the feeling and the decoration of the room and the size of the bathroom were both great. It is a hotel with high standards. The spa/fitness room was under refurbishment during our stay, so we couldn't use the facilities.
lovely style and comfort, great location. no breakfast
I loved staying in De Las Letras. The staff was wonderful. Ana was very helpful with her restaurant recommendations and she doing reservations for us. She also recommended a nice outlet stores and they picked us at the hotel and brought us back at no cost. The stay was wonderful.
The staff were very helpfull and the cleanliness of the hotel was excellent The lighting in the room could be a bit better but not a major problem
The rooms were spacious and comfortable, especially when compared against other standard rooms typically found in European Hotels. Cool, more modern decor, in a romantically old but well-restored building. Lobby is small and off-putting as a first impression- makes you nervous the hotel won't be nice; when in reality the rooms and lounge are quite nice and fun!
modern, centrally located. Able to get quiet ground floor room (no need to use elevator) location is in the Red Light District--many "characters" loitering about
Room was comfortable and great location Internet connection in the business centre was too slow!
Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile. The street noise could be heard in room, somewhat.
The location was good. The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.
They were very friendly and the location was excellent. I was traveling by myself and I felt safe the entire time. It got really hot in the room and there was no other way to turn the temperature down because the heating was still on for the winter. Leaving the window open during the night was bothersome because there was a lot of noise down in the street.
The location and my room was cozy for a single occupant no cork screw in room -- minor
My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure! Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older
Staff courtesy ,amiability .Clean enviroment
The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen. I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.
Location & comfort of the rooms. Concierges were very helpful General off hand manner of all waiters and bar staff.
The location was perfect! Small rooms and very poor breakfast, the breakfastbuffet was small and you did not get value for money, choose room whitout breakfast!
location AC too weak
Breakfast and location was great! Beds were not comfortable, room size was extremely small for 2 people.
Location, size of the room, comfortable bed Extremely cold room, freezing bathroom. Despite having the fan maximum temperature for more than 12 hours, the Room was really cold, the bed shits: poor , and the bathroom....a fridge. The restaurant is on the top floor and theres a little path roofless to get there. In spite of asking for late check-out and having the add on the internet, it was 12:00 the max check-out hour permitted. All in all, expensive for the services offered
The buffet breakfast was very fresh and well stocked. Staff were friendly. A bar and lounge area would have been nice. Not the hotels fault but there was always a busker playing on the street till early hours of the morning keeping us awake.
hotel in the middle of Madrid it was very clean and staff all very helfull and friendly
Nothing!!! The location & hotel was not as described on your website!!! The area is extremely noisy, dirty & dangerous. The hotel is a one star hotel with no soundproofing, small & dirty rooms that are beyond worn. We stayed at a different hotel in Madrid for only 15 Euros more and it was 500% better and in a beautiful area of Madrid. This hotel was a disgrace and noone should consider it a good option!!!
The location, in the middle of middle of Madrid.The bed was very good. Bathroom big and good.To have a laptop free at the room! Two small balconys was good. The room was clean, the maid did a good job! When we were late to go out...she stayed longer, so she could clean after us. Very nice & thoughtful of her. Thanks a Lot!! My first visit to Madrid...and I will come back. Me Encanta Madrid :) It was cold in the room, think temperature didn't work, tried to turn it up, it went very cold in bathroom floor.Room could have been a bit bigger, with one more chair & table
decent size room ,good heating available in room when needed and a great location for shopping and sight seeing,breakfast was very good value
The room, although not large, had everything we needed. It was kept very clean with good shower and toilet facilities and it was an advantage having a balcony. Proximity to city centre was very handy. The breakfast lived up to expectations.
Great location, Clean, great breakfast No Foyer to sit and relax with friends
The hotel was in a great location and very close to Puerta del Sol station, also within walking distance of Grand Via. The room and breakfast were great. The shower drain would leak after we would have a shower.
The location is excellent, in the center of the city, near from two metro station, some theaters and restaurants. The breakfast was disorganized end staffs of the restaurant were antiparticle. Recommender to eat en front of the hotel , en restaurant VITAMINA.
Location Rooms needed new paint on walls. Minor repairs would have made a lot of difference.
clean, new furniture, conveniently located no hot water twice in 4 days due to problems with the boiler! I hope it was just an occasional problem
that the hotel is downtown
Hotel was clean, quiet and right in the center of Madrid. All in all, good value for money. The family room was quite small for 3-4 persons. The air conditioning device was old, a bit noisy, and had difficulty at times coping with the sweltering heat outside.
Front desk staff was very helpful. The hotel is centrally located. Our towels were not changed during a three night stay. The safe in our room did not work and even though we reported it, it was not fixed for the duration of our stay.
Very centrally located, excellent breakfast, clean, plenty of hot water, quiet, good staff. Small room for 3 people, uncomfortable beds, small old bathroom, heating not working properly
The location couldn't have been better and although the hotel wasn't anything special it was clean and comfortable...and really good value! It was a bit "worn out"...but really nothing to complain about.
Good location. The hotel staff were not helpful and provided incorrect information when requested. The bed size was not large, as reported at the time of booking and the staff responded that for bigger bed, we need to pay extra fee. Breakfast was served badly and lacked food.
The location is superb! In the city centre, next to the shopping streets, the city discos and with a choice of 3 metro stations. Good value for money too! The breakfast room on the 6th floor has one of the best views of the city. Our room saw the inner court since we had to chose between a double bed or a nice view....but that was ok actually, quiet and neat. The one and only elevator is sometimes too slow but the hotel is a restaured old building with a long history. Absolutely worth the experience!
Breakfast too expensive
The location was perfect, the Jr. Suite offered plenty of room, the balcony was quite nice. The majority of the staff were very helpful and friendly. The room was clean. 1 room the A/C and the hair dryer weren't working properly and that was never resolved. The parking was very expensive. Need to vacuum under the beds.
Staff was very helpful (and most spoke english), quick response to requests (towels, room service), very good location near Callao metro stop Bathroom was cramped, you could smell cigarette smoke when running the ac
Their elevator is so unique! Very clean, amazing location for the money. Staff was really nice and helpful
Beautiful hotel, facing nice old square. Check-in took 30 sec. Comfortable and charming: old-fashioned elevator, bell epoque decor... Bathroom big, new and clean. my room on second floor had a vague smoking smell, I had to open a window while out for a dinner
Well-located hotel. We had a top floor room that had a balcony that overlooke a monestery with its beautiful ancient tile roofs. No place to set up one, much less two, suitcases.
I like its location ,near to metro stations (Callao and Sol) and well deserved . Also, breakfast buffet tasteful and good service . The room was confortable and space of its bathroom nicely shaped . This hotel is quite silence . Staff working at the Front Desk (ridiculous space !) lack of professional skills. Indeed , a no smart people . Also, at the first day of my stay (6 nights) , and in spite of my previous on line booking, they gve me a room without windows in the 1st floor .Smaller and noisy which standart can be compared with a one star in Eurpean hotel.
The central location of the hotel near Pl.Mayor, Puerta del Sol
We stayed at the hotel 4 days and what we liked most was it centric location, within walking distance to everything in old Madrid, and close to bus an metro stops. Plaza San Martin is at the very heart of the city and very close (5 minutes walking) to such city highlights as Plaza mayor, La Opera, Palacio Real, Gran Via, etc. Corte Ingles (the department store) is just around the corner, and also there is parking available (although pricey, $28 euros per 24 hours) just outside the hotel (parking belongs to Corte Ingles). If you have a car, do not park on the city streets as they are "residents only" parking. Breakfast is not included, and if you chose to eat at the hotel, it is pricey. Just walk to any of the coffee shops close to the hotel and have a good continental breakfast at very low price (2-5 euros).
Location and access to points of interest.
5 minute walk to Puerto Del Sol (Kilometer 0) and Plaza Mayor in Madrid. Many shops and restaurants nearby. Staff very helpful. A little tough to get to if you are driving your own car. As is often the case in Madrid, it is off a side, side, side street so more conducive to walking than driving in an out. Would have preferred a second bed in the room vs. a rollaway for our adult son, although it worked out okay.
Location, location, location!together with high quality and wonderful staff, great value, we had a wonderful experience! nop
Good location and very central for sight seeing / shopping Room could have done with a clean; there was a big ball of dust next to the bed.Walls quite thin and could hear people in the room next to me talking.
all was nice nothing
It's centrally located, kind and informative staff and nice rooms for a reasonable price.
It is very conveniently placed for all the major sites, + the metro for airport access
Hotel was centrally located and convenient to everything. Beds were very comfortable. Breakfast had cereal, eggs, fruit, etc. Nothing.
Location, walking distance to everything and close to the metro station, this could be a like or dislike, but you have to leave your key at the front desk when you leave, and then just pick up at the front desk when you return. No risk of losing the key, so I liked this requirement no dresser for clothes, just one small closet, so plan on living out of your suitcase if you are traveling with a lot of luggage/clothes
The staff were very friendly and helpful. The location is as good as it gets. Also, though I missed my flight and came a day late to the hotel, they did not charge me for the night I missed, even though they would have been wthin their rights to do so, as I did not give 48 hours notice.
I liked the location in the heart of Madrid surrounded by places of interest, shops, restaurants etc. The room has rather big, clean and tidy bathroom which I like very much. The style is simple but pleasant and the building I think is of the begining of 20th century (or the end of 19th) and is rather pretty. The location on Plaza Puerto del Sol has the opposite side. Of course it's one of the main squares of the city but due to that it's never empty even at 4 o'clock of the morning. The people are talking rather loudly all night long and though they didn't shout and there was no disco etc but these endless talking under my closed window was enough not to let me sleep well. And they have a strange tradition in Spain to take away garbage at 12 or 1 o'clock of the night (even at 3 o'clock sometimes), and this process of cleaning is reall loud, it was like alarm clock for me. But if you have no problems with sleep or you are going to have an active night life than this hotel is perfect (if you're not in search of luxury of course). Good 3*.
Excellent location. Staff helpfull and professional. Clean, nice size room w/small balcony. Hot water lacking at times in shower
The central location. The nice, clean and modern room.
The entertainment system, lighting, bed, shower, and great bath products. Our room was on the interior courtyard and there was a constant, loud hum coming from some duct or generator outside - making it impossible to open the window. Also, loud music coming from the bar on the roof.
The Location is great in the centre of madrid on piazza st anna Size of the room, could have been bigger
I paid in advance 100% but they asked more money when I checked out. I don't know why? Other Hotels never charged.
the hotel staff were extremely helpful and friendly.The hotel was spotlessly clean and the location was excellent
My group was really excited for our night here. We were only in Madrid for a day, but the location was amazing. Upon arrival, all of the staff was super friendly. We chatted with several of them for a few minutes, had some champagne, and got some options for where to have dinner. Their dinner suggestions get a 10 as well, had a wonderful dinner down the street. The room itself was comfortable, loved the lighting options, and the mini bar was reasonably priced. We tried to book an extra night but they were fully booked :(
Patricia at the front desk was extremely helpful and very kind. Would definitely stay there again.
Thought it was superb---------Would go back tomorrow if I could. There was no shop in the hotel for forgotten essentials, toothbrush, etc.
this hotel made my stay in madrid! it has fantastic location and exceptional reception service that rules according to slogan 'everything is possible'!
Great location, restaurants and bars.
staff was very accommodating and helpful - loved the location and exterior views - rooms with balcony are fabulous the hotel hallways needed to be vacuumed and cleaned a little better
The style of the hotel was great. It has a traditional exterior and is very modern on the inside. The location of the hotel is great as well, situated centrally amongst all the big sightseeing attractions. The staff were excellent. They were very, very helpful and accommodating. We arrived very early in the morning and they went to work immediately to make certain our needs were met. They stored our bags, set us up with the buffet breakfast, and arranged for an early check-in. My husband and I travel frequently and have stayed in many, many hotels. We would definitely recommend this hotel to any traveler to Madrid. We stayed in a superior room which offers more space and a view of the city. We'd highly recommend it. We have no complaints about the hotel. We really enjoyed our stay here.
We had a complaint and it was dealt with immediately The first room we were given on the 5th floor was very noisey. So we were moved to a much nicer room on the 1st floor
very nice, comfortable and spotless rooms
The balcony from our room was an added bonus. It was nice to use to enjoy a bit of the sun. Also the breakfast was great, with a lot to choose from. It was quite warm in the room and you couldn't adjust the temp.
Clean, modern accommodation, well-tended by maid service, very comfortable bed. Service at the desk was very helpful and they were very attentive, spending as much time as I wanted for information and suggestions. Comprehensive breakfast buffet for 13 euros. Location in the center of Madrid is really excellent—close to main Metro stop and most sights within reasonable walking distance. Oh, and the shower was luxurious! Not much to fault at all. In fact—no complaints at all.
The hotel location was great. Walking distance to many of the major sites of the city but on a quiet street near lots of good shopping and eating places. Our room had a smokey smell when we first arrived. Management offered a room switch but since we didn't want to change, they had the room sprayed and the next morning had all bed linens changed. After that the room was fine.
I shared with my brother and we had a lovely sized room. The shower was one of the best in Europe! No hot water/tea/coffee making facilities in room
We loved the room, great big bed and lovely heated bathroom. Excellent choice at breakfast and the location couldn't be beaten. Had a lovely time! Great for our anniversary!
Good location The room was too hot, and the heating could not be turned down, when we opened a window, the room filled with cigarette smoke.
location...hall..friendly staff rooms are small,,,internet costy
Four star hotel at a very reasonable price I met the manager James and he was very helpful and friendly and very young. I was at the hotel lfor 10 days and had no complaints. Miquie and German who preped the breakfast were very cordial and polite and smiley and the coffee was good too .... Good thing there was no noise the hotel is on a quiet street even can't hear the neighbors next-door......
Great location, good rooms for sleeping, friendly employees... No "view" at the back of the hotel but we only went in to sleep so no problem.
Location was very central. Very comfortable hotel,spacious and well maintained. Staff very nice and one particular barman was very helpful. No tea or coffee making facilities and my wife was not impressed with the hair dryer as it just burned your head instead of drying hair.
Clean and great part of the city Food was not offered later at night
great location, near the metro and puerto del sol. At least one of the staff can speak english
the breakfast was very good in fact i would say it was excellent no it was very central
The staff was excellent! They ran out of white wine at the hotel bar!
Good location Nothing
I loved the central location of the hotel and yet it was very quiet and peaceful.
the cleaning staff are polite & work well- the bar service is outstanding, the receptionist was sweet but no sense of direction, I didnt like the fact that the lighting for the room and the bathroom were together on one switch- so going to the bathroom at night is either in the dark or waking your partner up when the lights go on...then something tiny- the stairs from to the sidewalk are slippery & the double doors for the entrance are slow...
friendly, helpful staff. very clean and well furnished room. great location for all interests. relaxed athmosphere.
good position near the metro and the most interesting place. the only bad thing was the water coming out from the bath and shower.
location, design, new Lack internet connection (?)
This was a really well situated Hotel in the middle of Madrid and next to Metro Station Callao. Very nice rooms. At the moment, no English TV chanels.
Very well located and very comfortable. Had everything I needed for my buisiness trip.
fantastic location, walked to everything! Very modern hotel. Staff was helpful, room was clean and modern. Breakfast was poor, no swimming pool.
Located centrally with nice clean reasonably sized rooms. The street it is on is a little less nice than some of the other hotels in the chain but this no doubt contributes to its reduced price. Highly recommended overall as long as a glamorous hotel facade on a beautiful street is not one of your criteria of selection.
The rooms were large and some thought seemed to have gone into the design. Also, it was very centrally located and the staff had good English. The extra charges, especially for breakfast seemed to be steep.
We loved the location and the staff was very helpful
No Fitness Center, even though it was marked as having one
Comfort and cleanliness of rooms and hotel in general. The location was perfect for my requirements No
No room service
Modern room decor Room air conditioning not very effective (ie not cool enough)
very nice hotel, well appointed and reasonable size room, walking distance to the Prado, Plaza del Sol, etc. breakfast was good, dining area very nice but quite pricey vs. the cost of the same food anywhere else nearby
The hotel staff were very attentive and pleasant to deal with. We received an upgrade without requesting one. Also great location, in the middle of the city near a lot of museums and restaurants.
We loved this hotel. The location is convenient and quiet, and the staff are very friendly and helpful. Our room was spacious and, like the rest of the hotel, tastefully appointed, in modern style. Really, a first-rate hotel - we'll definitely choose the Vincci Centrum for future visits to Madrid.
Yes, there are several reasons that I will not return to this hotel. The hallways smelled of smoke and dog urine. The room's inside smelled of smoke and dampness. I felt the sheets were dirty. I thought the room was too small for the price.
Free wifi, Centro, quiet, friendly, clean, exellent bed. Smelly pipeline, water on bathroom floor after taiking shower.
Situation in Madrid, Internet access in Room No info on what number to call to get recpetion
Just a block or two from Plaza Mayor and Sol. Most points of interest and diverse neighborhoods. The breakfast service was excellent. I also respect well executed retrofitting of old, historic old buildings. Minor, did not get one of the rooms with a French balcony.
The location was ideal, the use of the internet. The breakfast was very nice, tasty and fresh. No english speaking channels on the TV. The room was a bit small.
staff v friendly. good location. nice comfortable room. bikes one morning the shower was only warm, but that was fixed for remainder
Fantastic position and really helpful and friendly staff
The location to the Plaza Major and Sol was perfect. The internet was reliable and accessible in the room. The showerhead was marvelous. The first room was very small and cramped, but after moving rooms, the second room was a bit more spacious.
This hotel is in a great location. It was easy to stroll around and see the sights and eat in great restaurants. Also, I felt safe here. The door is kept locked and is opened only by staff. The staff respect your privacy as well. This hotel should have a bar. The breakfast wasn't worth the 10 euros in my opinion. I hated the design of the shower! Impossible to have a shower and not flood the floor.
hotel had a great central location near lots of great bars and shops.staff very good toilet had damp smell
It was central placed in Madrid No
The atmosphere is wonderful. The rooms are very nice and the employees are very helpful. Really enjoyed staying here.
very good location but the rooms are too small.The breakfast was excellent.
THe location was great, the room was very comfortable with a large bed. It was noisy becasue it was on the street and the walls are thin. Also think the staff could be knowledgeable about the area, especially place to eat.
the friendly doormen It was great!
Location is great, right in the middle of town, restraunts, bars tapas and shopping.my room was big although I took a superior room. There are no views from any room windows. I took the advice of other reviews and asked for a room away from corridor to be quiet Bad inroom breakfast. Also the morning buffet breakfast is not very exciting and too expensive
very comfortabe, interior design was great..
the decoration and attention to detail amazed us, stunning!!. beautiful hotel. staff very friendly and efficient. location superb, literally round the corner from neptune fountain, prado museum and thyssen museum. cocktail bar sooooo cool. restaurant mediteranean asian fusion not too expensive. and you might catch a glimpse of tom cruise as the church of scientology is across the road.
The closeness to the centre The bar of the hotel was too small and uncomfortable
The hotel is situated in central Madrid on a surprisingly quiet street corner. Both the room and its bathroom were spacious, spotlessly clean, well furnished and equipped. Staff was polite and helpful, their english skills varied. We asked for a street side room for light on an upper floor for quiet and we got one but we had to take two lifts and walk a long lonely corridor between them. A bit creepy late at night!
the staff were very helpful, room was clean
Excellent location, everything worthwhile seeing within walking distance
the location of the hotel Rooms are too small, decoration and lighting too gloomy
Location was very good, close to many major subway stations. On a lane off Gran Via (major road), so not too noisy. They gave us a smoking room despite our request for non-smoking for the first night of our stay.
The hotel was extremely clean and had great amenities. It was a great selection for a European Hotel. It was very modern and a pleasure to stay in. Also the location was close to all major sights.
breakfast noisy doors
The hotel was centrally situated in the city not far from the metro stop Gran Via. It was easy to access many shops and it was easy to walk to many of Madrid sights from the hotel. The hotel was on a small side street so there was no noise from passing traffic. It was clean and the staff were very friendly. The rooms were spotless and for the price a good size and offered a wonderful shower room. I would definitely stay here again.
Location, close to Gran Via. No parking and no drop off area in front of the hotel. Necessary to use public parking close to the hotel. Despite of discount for hotel guest it cost over 20 euros per day.
Hotel was adequate but I feel there are better for the price in the area The rooms are dull and unwelcoming and service is minimal.
Very nice location.Walking distance to main attraction.10 mins drive from Real Madrid station.Cooperative staff.Great stay. Recomended .Ronojoy Family room ,pretty small.No view.Surprising the bathroom door was full glass.It is difficult with family and kids.Had to stick paper around to cover.This is really not convinient.However can be solved with some artistic paper sticking.Bunker bed in family room.Could have been double bed for the money given.
The location of this hotel was perfect. We were easily able to navigate the city from our hotel. The room was very comfortable and clean. The breakfast every morning was also wonderful. The room was much smaller than anticipated. It was not much of an issue as we spent most of our time touring and not in the room, but it was surprising upon opening the door.
Free wi-fi in the room. Good location. The room was too small.
The staff was very helpfull and hotel was quiet as is side street even if close to Gran Via Our room was under the roof so we couldn't stand straight in one part of the room.