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My single room was very clean. Reception staff were very helpful. Very convenient for Metro, buses and Prado. Lack of coffee making facilities in room. Poor choice and quality of breakfast.
One could not ask for more, the hotel staff were excellent and the hotel itself a pleasure to stay in.
I liked that the room was comfortable, I was sick while in Madrid and spent a day in the hotel comfortably.
Rooms were cleaned each day. Staff was not interested in customers at all, no friendlyness which you expect from a *** star hotel.
Close to the Metro The work going on, It was a building site.
hotel is quite good positioned, close to the beautiful Retiro park, central railway station Atocha, museums( Prado, Reina Sofia, Thysen ) even not away from Puerto del Sol area; helpful & kind stuff buffet breakfast is not so inventive, sound isolation is poor ( you hear each toillette flushing in the neighbourhood )
I chose it because It is very close to the metro station and not too expensive.
Hotel location and its price
Room size Hotel staff don't speak English. The few that do don't want/like to. The lack of windows double-glazing makes the room very noisy at night.
2 interconnecting rooms of good size and clean, metro opposite hotel so easy to get into centre
Noise of the police cars at night. you hear a siren every 30 minutes all night long. I was on 9th floor on the side of the street. The door to the bathroom got locked. we had to call the reception. They sent someone in 5 minutes with the right tool to open the dorr from the inside. locking the door when the door is not closed, then closing the door can get you in this situation ...
We stayed at this particular hotel as my daughter lives very near and we needed to be near her. It was lovely, very comfortable and clean. Staff very nice but we only stayed and did not have meals or use any facilities so that is all I can say. We will stay again.
The Hotel Staff and Breakfast quality Breakfast not included
Clean, modern, safe hotel with nice cold breakfast buffet and esspreso machine. Wifi available and free of charge as well as one computer in lobby for 0,30 cents a minute internet. Tv with couple of english speaking channels and minibar in room. Nice and clean bathroom with a tub. Stayed on a third floor but recommend higher for a better view. Location just 2 minutes from a metro stop that will take you to the shopping centre in less than 15 minutes, bus stop right in front of the hotel. Metro ticket is just 1 Euro. Situated near by highway bridge but didnt hear any noise. Staff pleasant and responding. Good value for money. Ta A bit of smell in the corridors and room itself but not that obtrussive if you open a window. AC too cold in lobby and breakfast room. As usual beds on wheels that do not want to stay in its position but better than elsewhere in madrid.
Good location and friendly staff
Everything No free wireless internet in the rooms
2 blocks from the subway; on a main street to access city bus. Nice to be in a "local" neighborhood rather than in the midst of the tourist area for a change. Meal prices were much more reasonable in this area. Woke up at 4:00am in an uncomfortably warm room, since the air conditioning (A/C) was not working. Called the front desk, and was informed that the A/C only worked in the afternoon. Opened a window to let some cool air in, but the street noise kept us from sleeping.
clean and convenient hotel, close to the subway, with garage price of breakfast when not included
big room, near to the metro
I liked the worriness about the environement with the biodegradable soaps and shower gel. The staff was able to speak english. The hotel was modern and very close to the subway (200m), which took us only 14min to get to the centre of the city. It is in a residential area, so far from any noise. It is not a fantastic hotel, but I think it's good value for money and I would stay there again. Very expensive breakfast (we went to the café next doors were we paid less than half the price).
the design and size of the room and the bathroom, that there was a baker's shop next to the hotel with possibilities to have breakfast