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The Silken Puerta America is a very well designed hotel. It is completely different to any other hotel I have experienced before. The location was poor, being 5kms from Sol / Plaza Major, which is a little too far to walk. Perhaps if they offered a shuttle service to drop guests into town.
the design of the hotel
design excelent, breakfast also! swimming and SPA closed, diffucult to adjust temp in room
Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.
The concierge, Jose Maria is amazing. Great place.
design. nothing at all.
Rooms were modern, hallways narrow and dark. Only 2 English speaking television stations (CNN, BBC News). Internet access was simple and reasonable. Staff were very efficient and polite. Breakfast was very expensive (25 Euros) for a buffet. This is more than double what the price should have been. No desk the room, so had to use a small coffee table for business and computer requirements.
Thi is one of the best hotel in Madrid, one of the best in the world. I'm travelling alot, but this is the best hotel i've staied in. The desing is different in each room, in the room u have a real king size bad. The service is perfect. Donstairs there is a restaurant, i would recomment to visit it. I'll come back again.)
Staff were very professional and discreet. Room was funky and I loved the circular bed and huge tv screen. 1 minute from metro which is clean, cheap, cool and frequent. Nicely finished, Great towels, robes and bedlinen as well as plentiful toiletries. Make sure you overlook the road and are not overlooked by the blocks of flats on the other side.... Only 2 floors are no smoking, limiting choice of room styles. Spa is not a spa - just a small pool with a room off it for beauty treatments or else a massage in a room on 4th floor (but then I got to see another room style!).
Design of the room and bars. SPA is very small and poor.
Special design elevator malfunction and not capable for so many people. I have to wait 10 minutes or even longer for it. Emergency exit were locked and only opened in the basement
The location was good. The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.
The location and my room was cozy for a single occupant no cork screw in room -- minor
Room was comfortable and great location Internet connection in the business centre was too slow!
Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile. The street noise could be heard in room, somewhat.
The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.
My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure! Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older
Staff courtesy ,amiability .Clean enviroment
modern, centrally located. Able to get quiet ground floor room (no need to use elevator) location is in the Red Light District--many "characters" loitering about
Location & comfort of the rooms. Concierges were very helpful General off hand manner of all waiters and bar staff.
Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen. I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.
Hotel was very reasonably priced, convenient to two metro lines, room was confortable, staff were friendly Room was just a little too warm, however, I was able to open the window.
The staff was friendly, helpful and most spoke at least some English. Very helpful in a foreign city. The hotel was just 2 blocks from the Metro. It was very modern and clean. Most signs, menus and notices were in both English and Spanish. The beds were more firm than I was used to and the pushed-together twin beds would separate creating a crack in the middle making it difficult to sleep close to my wife.
Restaurant menu was a bit poor.
Very pleaseant staff, very well equipped hotel, one of best I have had the pleasure to stay in for some time. Certainly to be reccomended nothing
What I liked the most is how accessible to the metro it was. It was easy to get around Madrid and offered a quiet atmosphere which I very much appreciated. The staff was very friendly.
Hotel is well situated for shopping and the Retiro, very easy to get to by car, but see comments below. Despite assurances by phone that parking would be no problem, no space was available. A hotel of this size should have spaces, or at least access to public parking. Reception and lifts are overwhelmed at peak hours. I have stayed here often, but it's showing signs of a lack of care. Good hotel if the price is right.
Location, size of room The sauna was not working and the staff was not very apologetic about that. Our room was also not ready on time.
This hotel was great value.Staff were very helpful on places to eat and things to do.Its is 2mins from a metro station which you can get straight from the airport.
Pretty average hotel My room was not ready upon arrival and had to wait whilst it was cleaned, staff generally not too friendly, the 'gym' facilities are a joke - the singular machine was broken, the restaurtant is expensive ... i could go on - my advice is dont stay at this hotel - very poor
The staff, comfort and location were very good The poached eggs for breakfast were very poor. They were cooked,tasted of and presented in vinegar which soaked into the toast. My wife had to leave her full cooked breakfast as a result of this.
Clean room, good location and quiet. Good value.
Very well connected to centre and various points of interest. It was cold during the night and even with 2 blankets we could not warm up. Bed was hard and not recommended to people with back problems. Several times at night and very early mornings we heard loud , extended noise, as if someone would move the furniture. It is still a mistery where this noise came from, very unlikely that the hotel guests made it. I would be curious to find out.
Nice place to stay as was within walking distance of all city ammenities but not in the center well its a 4* but would say its a border line 3* - 4*
Recommended. We parked a car there; the garage is a tight fit. Everything else about or room and the assistance we received was simply excellent. We did not dine at the hotel, but only because we had other commitments.
The staff was nice and helpful although sometime English was a little limited. Right next to a subway station and although we had a street-side room it was quiet at night. breakfast is really over priced, just go to a cafe nearby.
The stuff is really nice. The breakfast was rather rich. Just small things - no remote control for TV, and for me the room was a bit too warm. Otherwise it is good place to stay.
We arrived at around 11:00 in the morning and they were kind enough to give us an "early check-in". Room was really clean and there was a very nice toiletry kit on the bathroom. Nice little restaurants around the area. Although not at city "centre", it was really easy to get around, especially on the red bus. Would recommend Gran Versalles to everyone!
it had good value for the money paid, and the staff was very helpful.
The hotel is quiet, clean and the staff are attentive. the staff also spoke english which was a great help. I stayed at the hotel at the start and end of my visit to Spain and the staff were professional and helpful on both occasions. I liked the Hotel location as it was a nice area of Madrid and easy to get to the Metro station which was just round the corner. both the rooms I stayed in were air conditioned. The room I had at the end of my trip however did not have a control switch for the air conditioning and I found it a bit noisy.
The facilities at Gran Versalles was filled with comfort. The shower facility is different from the rest with separate shower head with clean towels and separated sink for each person. Thank you!
We really enjoyed our stay. The breakfast was very good. Staff most helpful. Very happy with location We had no complaint about Gran Versalles
location (easy walk to the museums or to sol and grand via), staff, can easily book excursions from the hotel. air conditioning is very low, but open the window and the room cools down. air conditioning is too weak to cool the room on its own.
service room standard not so good
spacious rooms the variety of breakfast
Great location: shops, restaurants, bars and an underground station just around the corner. The room was quite spacious and had a small balcony. The staff was really friendly. The room was very noisy. To some point I do understand that because Gran Via is just under the window but then again the insulation of balcony doors could have been more proper and the windows thicker. And frankly, the room (inlcuding the bathroom) needs a serious updating. And there was no safety deposit box. Or there actually was one but it had no lock on it.
the ground of the bathroom was dirty around the WC. The frame of the door of the bathroom is broken.
Nice service from the staff N/A
the view from the balcony was superb. the room was large. no emphasis on free sauna etc
good location. good hotel
Location View from the window on a interior court
Clean and comfortable hotel, bathrooms have some unique designs which make your stay that bit more interesting. Good loaction for staying in the city.
delightful art, furnishings and decoration; storage of luggage on final afternoon; jacussi advertised but not yet available; small room
The Restaurant The Mini Bar to be replenished every day
I am satisfied with the Hotel. The location is in the centre, free Wi-Fi (I even have it in my room as well not only in public places), friendly staff, good breakfast.
Comfort, central position, friendly staff Extremely noisy, especially at night. Very poor sound proofing - we could hear the man next door snoring!
Location was excellent The breakfst was quite expensive for what was offered
The staff could not have been more helpful. One of my credit cards was stolen and they really did everything they could to assist. The room was small, even for central Madrid. The cost of the room was high for its size, but it would be unfair to single this hotel out. Comparable hotels at this location are all the same.
Great Location! Second time in this hotel and I wouldn't try staying anywhere else.
the excellent location of the hotel in center of city! good breakfast until 11 a.m. unfortunately we didn't sleep 2 nights, very noisy outside until 6 a.m. on thursday! poor isolation of windows and walls, so we could hear when neighbours used toilet and spoke. quite little room for 2 persons and room doesn't correspond with those pictures, that are shown in internet!!! very old-fashioned and has specific smell.
Cleanliness of the room and bathroom, and quality of the rich breakfast Tiny dimensions of the room with double bed not exceeding 1.3 m in width
the central location
Stayed during a weekend and I had an very pleasant suit for a an affordable price. The beds and linen are fantastic, and the living room comfortable with sofa and chairs. Nice and big bathroom. Speedy internet and a fantastic view from the panorama windows. Don´t have room service. No direct entrance with car. Have to walk 200 meters.
Everything was excellent!
You should use the stairs for until second floor , then you walk across the corridor (long) to find the lifts.
Hotel staff was friendly and helpful, although my Spanish skills are poor. Location of hotel near centre of Madrid and access to public transportation.
Location, very close to Station
Location is excellent. The underground railway is right infront of the hotel. The staff of the hotel was very friendly. I lost my passport in Madrid and they were very kind to help me about that.
The staff were friendly and helpful. Metro and bus terminal right out your door. The room was big, comfortable and clean. Garage parking was available I didn't mind a 30 minute commute to Plaza Sol but others might.
The room was pretty large and well furnished Maybe the fact that 2-3 waitresses , involved in the breakfast service , were not particularely motivated ( no smile ,...)
Excellent service, clean and comfortable rooms
Good facilities, practical location (metro, business area) and efficient hotel staff
Location, helpfulness from staff, roof pool, fantastic room - two showers!! and great view also
Location is perfect. Wi Fi it far too expensive. View.
Location - excellent size room - TV channels poor - I do not watch TV but others may and would find it dissapointing
The roof pool and the central location of the hotel
hotel statt , facilities , cleqnliness of hotel and room , situation of hotel hard of Madrid
location quality dropped a bit compared with my visit 5 year ago
Only the pool is the only big pool in Gran via sed the is open till 9 pm when summer time in Madrid is light till 11 pm First when I arrive after long fly from New York the told me the room no ready I bin waiting from 9 am till 2:30 pm service sooo slow line for the front desk is over size waiting and the worst the don't speak English well , when I get the room finely it was look sooo different from the pic and so small that I was can move there I sleep I wake up and I cancel all my rest of the stay in this hotel and I go to other hotel horrible experience never recomed this hotel
The hotel's location is a huge asset. It's central location enhances access to the various interests in the city. Room was slightly smaller than expected - but acceptable nontheless.
The location of the hotel was perfect and so was the parking service which is so difficult to find in hotels nearby. The room was really good, really confortable and clean. The staff were very helpful. The beds were too small for a hotel like this and I don't understand how possible it is to have staff in the reception who speak english so so bad!!
-The location was great -Staff was very helpful -The pool and roof deck were amazing -Hotel was very clean -The wifi was slow and it had a two device limit -The room was somewhat small
swimming pool room walls where damaged: visible has had a water leakage on the roof, poor facilities, small room, not enough water pressure in the shower.
loction executive lounge marginal, no wine available
Well I like the breakfast buffet that's all. This wrongly starred hotel do not offer airconditioning in their rooms ,do you believe that. If you are asthmatic do not stay here,super dusty rooms, damp bathrooms ,no airconditioning means no air filtration This hotel is 2 not a 4 star hotel , when you see the name you think well Petit is a nice name but when you arrive at the hotel you realize that everything is really petit indeed from the tiny reception ,to the tiny elevators,tiny restaurant, tiny room.
the decoration and attention to detail amazed us, stunning!!. beautiful hotel. staff very friendly and efficient. location superb, literally round the corner from neptune fountain, prado museum and thyssen museum. cocktail bar sooooo cool. restaurant mediteranean asian fusion not too expensive. and you might catch a glimpse of tom cruise as the church of scientology is across the road.
The hotel is situated in central Madrid on a surprisingly quiet street corner. Both the room and its bathroom were spacious, spotlessly clean, well furnished and equipped. Staff was polite and helpful, their english skills varied. We asked for a street side room for light on an upper floor for quiet and we got one but we had to take two lifts and walk a long lonely corridor between them. A bit creepy late at night!
the staff were very helpful, room was clean
Location is great, right in the middle of town, restraunts, bars tapas and shopping.my room was big although I took a superior room. There are no views from any room windows. I took the advice of other reviews and asked for a room away from corridor to be quiet Bad inroom breakfast. Also the morning buffet breakfast is not very exciting and too expensive
the friendly doormen It was great!
very comfortabe, interior design was great..
Excellent location, everything worthwhile seeing within walking distance
THe location was great, the room was very comfortable with a large bed. It was noisy becasue it was on the street and the walls are thin. Also think the staff could be knowledgeable about the area, especially place to eat.
The atmosphere is wonderful. The rooms are very nice and the employees are very helpful. Really enjoyed staying here.
The closeness to the centre The bar of the hotel was too small and uncomfortable
very good location but the rooms are too small.The breakfast was excellent.
The location is superb! In the city centre, next to the shopping streets, the city discos and with a choice of 3 metro stations. Good value for money too! The breakfast room on the 6th floor has one of the best views of the city. Our room saw the inner court since we had to chose between a double bed or a nice view....but that was ok actually, quiet and neat. The one and only elevator is sometimes too slow but the hotel is a restaured old building with a long history. Absolutely worth the experience!
5 minute walk to Puerto Del Sol (Kilometer 0) and Plaza Mayor in Madrid. Many shops and restaurants nearby. Staff very helpful. A little tough to get to if you are driving your own car. As is often the case in Madrid, it is off a side, side, side street so more conducive to walking than driving in an out. Would have preferred a second bed in the room vs. a rollaway for our adult son, although it worked out okay.
Their elevator is so unique! Very clean, amazing location for the money. Staff was really nice and helpful
Beautiful hotel, facing nice old square. Check-in took 30 sec. Comfortable and charming: old-fashioned elevator, bell epoque decor... Bathroom big, new and clean. my room on second floor had a vague smoking smell, I had to open a window while out for a dinner
Breakfast too expensive
I like its location ,near to metro stations (Callao and Sol) and well deserved . Also, breakfast buffet tasteful and good service . The room was confortable and space of its bathroom nicely shaped . This hotel is quite silence . Staff working at the Front Desk (ridiculous space !) lack of professional skills. Indeed , a no smart people . Also, at the first day of my stay (6 nights) , and in spite of my previous on line booking, they gve me a room without windows in the 1st floor .Smaller and noisy which standart can be compared with a one star in Eurpean hotel.
Well-located hotel. We had a top floor room that had a balcony that overlooke a monestery with its beautiful ancient tile roofs. No place to set up one, much less two, suitcases.
Staff was very helpful (and most spoke english), quick response to requests (towels, room service), very good location near Callao metro stop Bathroom was cramped, you could smell cigarette smoke when running the ac
Location and access to points of interest.
The location was perfect, the Jr. Suite offered plenty of room, the balcony was quite nice. The majority of the staff were very helpful and friendly. The room was clean. 1 room the A/C and the hair dryer weren't working properly and that was never resolved. The parking was very expensive. Need to vacuum under the beds.
The central location of the hotel near Pl.Mayor, Puerta del Sol
We stayed at the hotel 4 days and what we liked most was it centric location, within walking distance to everything in old Madrid, and close to bus an metro stops. Plaza San Martin is at the very heart of the city and very close (5 minutes walking) to such city highlights as Plaza mayor, La Opera, Palacio Real, Gran Via, etc. Corte Ingles (the department store) is just around the corner, and also there is parking available (although pricey, $28 euros per 24 hours) just outside the hotel (parking belongs to Corte Ingles). If you have a car, do not park on the city streets as they are "residents only" parking. Breakfast is not included, and if you chose to eat at the hotel, it is pricey. Just walk to any of the coffee shops close to the hotel and have a good continental breakfast at very low price (2-5 euros).
Location, across from subway station. Only one stop from Chamartin train station. A supermarket is very close to it. Liked the fast food restaurants on the subway station, very convenient for a quick breakfast or dinner.
Location Room standard was not on par with price
quality of hotel no tea / coffee making facilities in room
Convenience for business meetings
near metro and also renfe station, clean and comfortable no free wifi
The view from my room, and the room service. The minibar wasn't filled up totally some times basically on first days...
It was close to the Tube station and on a well connecting main road. The room was very clean and the range of toiletries very impressive. no free wifi and it was expensive for 24 hours
The jacuzzi was nice. There were a lot of products in the bathroom. The receptionists were talking and kept us waiting. They didn't understand English very well. I asked to repair the shower twice which they didn't. The taxi driver was waiting for 10 minutes before the receptionist told us that he was there.
A decent hotel which you not write home about. Very small rooms. Low value for money
convenience to metro system quiet clean rooms great staff nothing
The hotel is centrally located and very clean
Perfect coffe in the bar, good staff, quite modern, good location and amaizing terrace Quite small and poor room
Excellent staff, super clean room, amazing shower, I was completely satisfied. Didn't stay long enough to try the restaurant but it looked good ;)
Mini Bar and Free Wi-Fi expensive breakfast
Country, Hotel and staff were exceedingly outstanding. Home away from home with excellent and Professionally tranined good and emotive people. Caring staff. More than value for money.
To be able to relax in the spa overlooking madrid. Seals in the bathroom, water leaked from the shower into the toilet/bathroom. Hotel overall was great.
All was excellent! All was pleasant!
I liked everything about the hotel, elegant, clean, luxurious, great service, overall a great hotel.
Design Internet free will be better
Excellent location. Clean, new.
Very nice comfortable hotel, close to the airport and not so far from town. I would definitely recommend it.
Very good hotel, the silence in the rooms is great, the overall is impecable. Close to taxi and subway They didn't have VoD and iptv at the room, tv was bad
Basically everything. I travel a lot in my job and I believe this was my best hotel stay ever comparing price performance. I was really amazed by the standard, service and building design. Food and beverages too expensive, should be maybe 30% less.
ehi guys...this is really a luxury hotel. Everything is stylish...and don't miss dinner and breakfast at 30th floor!!!!! Quality of food is great!!! Maybe a little bit expensive...but...it is a five star...!!!
Room size, good A/C, and location The shower doesn't have lights, very slippy, and water gets out of the tub when showering.
Good location. Comfortable, ckean room. Good size
Superb rooms, and perfect location! I found some of the staff members at the reception desk a bit intimidating.
Service, location and view were great. Rooms clean and comfortable and within easy walking distance to metro. Rates were very good as well.
New and clean.
breackfast 19 euros very expensive bar excellent
Hotel was very nice, modern and rooms spacious and stylish The staff are abismal. Receptionists act as if you are annoying them, restaurant staff are rude and do not ever smile, the only nice ones are the cleaning ladies. This doesnt normally bother me so much but they were just so depressingly unpleasant it did affect my stay without a doubt. They should sack the lot of them and start again with the amount of people who need a job in Spain at the moment!
Friendliness of staff. Good variety of breakfast available. Professional look throughout the hotel, all aspects. The location is amazing, so close to so many bars and restaurants. Bus stop just around the corner, which you can take straight to the football stadium.
Pleasant and friendly staff
Nice room isolation
Location was great (near tube 32 min walk) Helpfull receptionist recomended excelent Italian restaurant near by. Free internet in lobby No aircon, room very warm, no iron and ironing board available (for H+S reasons !)
The kindliness of the people at the reception. No other person could speak a word in english. Not even in the restaurant. In my opinion, that is unacceptable in an international hotel.
10 min away from the city center. Metro just around the corner
ideal location and comfortable quiet room No coffee bar or equivalent
Needs some update in the rooms, and some better interior design. The small size of the room I was assigned, and the old fashioned design. They didn't care about the detail which is what makes the difference.
The room was comfortable and quiet. The safe in my room did not work.
Quiet neighbourhood, excellent breakfast, friendly staff
I liked everything except that the room was too small for two people. Room too small for double also it was very hot and stuffy.
The internet connection is too expensive and the quality of the signal is low therefore I would not suggest this hotel if you are in Madrid for work
Well located for access to airport by metro and downtown. Room was small
The hotel is very close to the metro station and in a safe area should you want to walk late at night. The room was very clean and the breakfast excellent The temperature control in the room did not work well and it was very hot (in november!), the room was dark. The bathroom, although spotlessly clean, was very small. The bulb over the mirror in the bathroom was not working, and it was not replaced in 3 days despite having informed reception about that
Location: Near the airport (hotel provides free airport transfer and it takes around 15 min on a weekend's night), shopping mall at a 7 mins walk, quiet zone. Rooms: Confortable, clean and functional. Hotel: Free wireless in the rooms, free internet access zone (for those that do not carry any device), a wiizone if you want to chill out playing some console games, reasonable breakfast. The free transfer back to the airport was overbooked.
Only stayed here for a night in between flights and it offered everything we needed. Loved the free shuttle to and from airport. This saved us a lot of money not having to buy a taxi. Also, the room was a lot larger than expected and very clean and modern. It's not really close to anything other than the airport though, so don't book here if you're looking for a good vacation spot.
very clean and smart hotel the food in the dinner restaurant, was served steak and potatoes, overcooked and no vegetables or salad
The location to the airport. Not easy to get to public transportation from hotel to downtown area.
Appealing Building, modern, internet free available, computers available. Slow checkin at late evening, Breakfast little bit disappointing, scrambled eggs 2 mornings cold, cold draught trough breakfastroom. Asking for the way to Centre Madrid, received poor and incomplete information resulting in unnessecary waste of time to get to the centre. No Madrid Maps
The reception staff was resolutive but I think they were a little bit short of time to manage.
For a 1 day layover in Madrid, best of 5 hotels, many similar that I have experienced. Will book here again. Great internet.
Close to airport with free shuttle
It was clean,calm ,and the facilities very correct. The transport to the aereoport very good idea. The restaurant
Very moderm, clean and efficiant. Great staff, simple comfortable design. Close to a large shopping centre with food and supermarket facilities and a great airport shuttle service. Amazing showers. Nothing to complain about at all.
Great hotel, but far from everything, in a middle of a industrial/commercial area. If you arrive late, it's difficult to find some food to grab.
Todo. Cercanía al aeropuerto Que el desayuno no estaba incluido
luxurious,comfortable room & bathroom. perfect location.totally worth! breakfast price was high -15eur
The friendly and competent staff. My stay was excellent.
Excellent central location close to numerous metro stations. The hotel itself was very interestingly decorated and funky. Clean, tidy and cool.
Central location close to metro, clean, modern, big room and bathroom.
Location. Beautiful hotel. No bellboy service.
buffet breakfast was excellent if somewhat expensive the room fridge/minibar was warm not cold(thereby saving me a fortune). There was a dreadful smell of drains outside the breakfast room and throughout the central stairwell every morning.
The room and the bathroom are beautiful. It was quite and a nive view from the room 1008. It was nice to have an opportunity to get 1hr spa. I would prefer to have a different shower (not enough pressure).
It was very comfortable and was very close to the stations
location of the hotel