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Hotel Serrano
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Marques de Villamejor, 8, 28006 Madrid, Madrid, Spain
+34 915 769 626

฿ 2,580+

Overall guest ratings

8.1/10 Excellent
Based on 1,141 reviews

Review highlights

  • 9.3
  • 8.6
  • 5.5
  • 4.8

Nearby

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    About

    With a stay at Hotel Serrano by Silken, you'll be centrally located in Madrid, steps from ABC Serrano and minutes from U.S. Embassy. This 4-star hotel is close to Prado Museum and Plaza Mayor.

    Rooms

    Make yourself at home in one of the 34 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with bathtubs feature bidets and hair dryers. Conveniences include phones, as well as safes and desks.

    Amenities

    Make use of convenient amenities, which include complimentary wireless Internet access and babysitting/childcare (surcharge).

    Dining

    Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel's room service (during limited hours).

    Business, Other Amenities

    Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services.

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    Hotels.com

    Amenities

    • Free Wi-Fi
    • Car hire
    • Internet
    • Laundry service
    • Room service
    • Bar/Lounge
    • Parking
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Restaurant
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 1,141 reviews
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      7.0 "Great parking, according to 70%."
      8.3 "City centre within easy reach, said 83%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.0 "Easily accessible by car, said 80%."
    • 8.6 "Great service."
      9.8 "98% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      9.8 "98% thought the service was very professional."
    • 8.6 "Food is delicious."
    • 7.0 "Internet works."
    • 7.0 "Good cleanliness."
      5.6 "56% thought the cleanliness of the hotel was average."
    • 5.5 "Breakfast is mediocre."
    • 4.8 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      3.1 "Air conditioning was criticized by 69%."
      2.5 "75% criticized the small bathroom."
    • 4.4 "Rooms are not good."
      4.4 "56% didn't like the uncomfortable beds."
      4.9 "51% complained about the bathroom."
      2.5 "For 75%, the rooms looked old."
      1.3 "87% thought they were poorly maintained."
      3.1 "Air conditioning was criticized by 69%."
      2.5 "75% found problems with the furniture."
      2.5 "75% criticized the small bathroom."
      0.6 "94% were unhappy with the view."
    • 3.0 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
      0.0 "For 100%, the lobby entrance was sub-standard."
      0.0 "100% were unhappy with the handicap accessible facilities."
      1.3 "87% thought the facilities needed updating."
    • 1.6 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    8.0 Good
    Based on 581 reviews
    • 9.4 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 8.8 "Food is delicious."
    • 5.5 "Breakfast is mediocre."
    • 5.5 "Average value."
    • 4.9 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."
      2.3 "77% criticized the small bathroom."
    • 4.3 "Rooms are not good."
      4.1 "59% didn't like the uncomfortable beds."
      4.6 "54% complained about the bathroom."
      2.1 "For 79%, the rooms looked old."
      2.3 "77% criticized the small bathroom."
      2.4 "76% found problems with the furniture."
    • 2.9 "Terrible amenities."
      3.0 "70% thought the building wasn't nice."
      0.0 "For 100%, the lobby entrance was sub-standard."
      0.0 "100% were unhappy with the handicap accessible facilities."
    • 1.2 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    8.1 Excellent
    Based on 159 reviews
    • 9.5 "Terrific location."
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
    • 5.9 "Breakfast is mediocre."
    • 4.6 "Not very comfortable."
      4.9 "51% said rooms were small."
      3.8 "62% didn't like the uncomfortable beds."
    • 4.1 "Rooms are not good."
      3.8 "62% didn't like the uncomfortable beds."
      4.9 "51% said rooms were small."
      4.8 "52% complained about the bathroom."
    • 2.6 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
    • 1.5 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
    View all review categories

    Overall rating

    8.3 Excellent
    Based on 34 reviews
    • 9.4 "Terrific location."
    • 7.4 "Good cleanliness."
      7.7 "77% said rooms were clean."
    • 5.6 "Breakfast is mediocre."
    • 4.8 "Rooms are not good."
    • 4.7 "Not very comfortable."

    Overall rating

    8.1 Excellent
    Based on 365 reviews
    • 9.3 "Terrific location."
    • 8.3 "Great service."
      9.9 "99% found the staff to be very friendly."
      9.8 "98% thought the service was very professional."
    • 6.5 "Internet is average."
      6.1 "61% thought the wifi quality was ok."
    • 6.4 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
    • 5.4 "Breakfast is mediocre."
    • 4.9 "Value below average."
    • 4.6 "Not very comfortable."
      4.8 "52% said rooms were small."
      4.5 "55% didn't like the uncomfortable beds."
    • 4.5 "Rooms are not good."
      4.8 "52% said rooms were small."
      4.5 "55% didn't like the uncomfortable beds."
      2.5 "For 75%, the rooms looked old."
      4.7 "53% complained about the bathroom."
    • 3.0 "Terrible amenities."
      3.2 "68% thought the building wasn't nice."
    • 1.8 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
    View all review categories
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    data provided by TrustYou

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