Overview

Hospes Puerta de Alcalá

Plaza de la Independencia 3, 28001 Madrid, Madrid, Spain
+34 914 322 911

฿ 6,738+

Overall guest ratings

8.8/10 Excellent
Based on 710 reviews

Review highlights

  • 9.7
  • 9.0
  • 6.6
  • 5.7

Good to know

  • Great reception
  • Friendly service
  • Professional service
  • Stylish hotel

Nearby

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    About

    Putting you in a great location within a 15-minute walk of Prado Museum and El Retiro Park, Hospes Puerta de Alcalá offers an airport shuttle (available on request) for EUR 90 per vehicle roundtrip. Guests can visit the spa to indulge in Thai massages, Ayurvedic treatments, or mani/pedis, and Spanish cuisine is served at Independencia, which is open for breakfast, lunch, and dinner. A bar/lounge and a fitness center are other highlights, and rooms at this luxurious hotel offer up nice touches like premium bedding and rainfall showerheads.

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    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Beauty salon
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Steam room
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 719 reviews
    • 9.7 "Terrific location."
      8.5 "85% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      7.8 "78% said the reception staff was great."
      10.0 "100% said the concierge service was amazing."
    • 8.2 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
      7.7 "77% thought it was pleasantly quiet."
      7.7 "77% said the beds were comfortable."
      10.0 "100% liked the big bathroom."
    • 8.1 "Breakfast is good."
    • 7.1 "Wellness & sports facilities were pleasant enough."
    • 6.6 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."
      6.8 "68% said the view was so-so."
    • 5.7 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 2.9 "Terrible value."
      0.0 "100% said the breakfast was too expensive."
    • 2.0 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    8.9 Excellent
    Based on 517 reviews
    • 9.6 "Terrific location."
      8.0 "80% liked the proximity to sightseeing."
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      9.5 "95% thought the service was very professional."
    • 8.4 "Comfort level is high."
      9.5 "95% thought rooms were spacious."
      7.8 "78% said the beds were comfortable."
      7.8 "78% thought it was pleasantly quiet."
      10.0 "100% liked the big bathroom."
    • 8.0 "Breakfast is good."
    • 7.2 "Wellness & sports facilities were pleasant enough."
    • 6.1 "Food is average."
    • 6.0 "Rooms are ok."
      5.1 "For only 51%, the bathroom was ok."
      6.2 "62% said the view was so-so."
    • 2.6 "Terrible value."
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    Overall rating

    8.9 Excellent
    Based on 115 reviews
    • 9.8 "Terrific location."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
    • 8.1 "Breakfast is good."
    • 6.9 "Vibe was decent."
    • 6.0 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."

    Overall rating

    8.9 Excellent
    Based on 86 reviews
    • 9.7 "Terrific location."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 8.2 "Comfort level is high."
      9.5 "95% thought rooms were spacious."
    • 8.1 "Breakfast is good."
    • 6.9 "Rooms are ok."
    • 6.8 "Sufficient wellness & sports facilities."
    • 6.7 "Vibe was decent."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Great reception"
    "Friendly service"
    "Professional service"
    "Stylish hotel"
    data provided by TrustYou

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