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Had to weigh and hour to check in because they couldn't find online reservation Not fun at 12:30 at night. Staff was not accommodating. Made the whole staff unpleasant
The hotel price is best compare with quality offered.
Location is good. Close to the airport with a free shuttle. Other resorts such as Parisian, Venetian or Wynn palace are nearby (walking distance). Stuff is friendly and tries to be helpful. Check-in and checkout could be more organized. There seems to be never enough counters open. Even though there are several employees standing around. Although there are several places to eat (buffets, food court, restaurants) the lunch/dinner selection is rather narrow. True international cuisine or attempt to distinguish itself from any other Macau hotel/resort is missing.
Free minibar, beautiful room, great service. Only complaint is lack of booze in the casino and too few bars.Accidentally booked my hotel on the China side and didnt have a visa so was hoping for some vegas style partying as i am not a gambler when i booked the room as an alternative. Other than that, the facilities were great! A bit of ultra luxury that helped me unwind in the middle of a long bacpacking trip.
Room was stylish and comfortable. Service was smart.
Was upgraded to the Luxury room with views overlooking China across the river. Club Sofitel is amazing, beautiful check in experience with free cocktails. Had an amazing breakfast on the 17th Floor overlooking the old part of Macau. Fantastic.
the luxury and space of this 5/6 star hotel internet charges are far too high
great room and facilities, everything was new none
New hotel with luxurious extras in riverside location in easy walk to Macau historic area. Bathroom was amazing. Taxi drivers still learning where the hotel is which made transport a little difficult.
the staff was wonderful. breakfast was great. the hotel is new and very modern, clean, and enjoyable
Everything! What you see is what you get. the check in time
It was our honeymoon. We were well looked after.
Very nice hotel, the room is spacious and very comfortable. They provide shuttle to Venetian Hotel for free. The hotel is a bit far from the city, it's hard to find food around. Casino is very small.
The rooms are the best feature of this hotel - modern and elegant. The location is okay - fairly close to the main parts of town for the tourist, but the immediate vicinity looks a bit run down. That said, it is a safe area. The lobby area is very smoky, from the adjoining casino. The shuttle bus to the ferry terminal is good, though it is a pity it does not go to the airport too. We had a good night's sleep in the hotel - it was very quiet and comfortable. Smoky lobby, lack of shuttle bus to/from airport, shabby area around the hotel
Hotel is great!!! staff is friendly and polite, in professional manners!! Room is good, roomy, tidy and clean, bed is excellent comfortable, which is the best i ever have. We didnt make reservation for buffet, but the staff still manage to arrange us a table for 10. If Wifi is free, then will make this hotel 100% mark.
Everything is walking distance. The staff are pretty rude! Not the front desk but everywhere else. No bother in helping you at all and if they do they are very rude about it and just point you instead of really helping! Not so foreign friendly at all.. Please teach staff to be more courteous to guest! i don't know if that's just how they are but in Las Vegas everyone is very courteous and helpful rather than just pointing! This is what makes Las Vegas one of kind! They really make you not want to leave!!!
A really enjoyed the friendliness and service oriented staff. They, individually and as a whole went out of there way to make my trip upbeat and seamless and they were successful. Nothing.
everything steaming shower system. I still do not how to use it.
They have Fantastic Steam Showers!!! Wonderful historic decor and a Friendly staff. I was pleasantly surprised by how nice this property is due to the less then impressive exterior ;)
its good hotel location, good management, hospatiality is wonderful. not so many entertriment facility aviliable.
The staffs are nice and helpful. I am totally okay to stay in this hotel again if the price less than $90. The location is easy for me to find a taxi. Very convenient to go to anywhere in Macau with a small pay for example mop$90 to Venetian and mop$60 to central. I booked at wrong timing. It is in construction for remodeling the hotel. It is very noisy. They startet at 10am - 6pm. The hotel seems a little bit old school. That is why it needs to be remodeled and offered a low price for me.
Great hotel with great amenities in a great location. Pool facility is fantastic and staff was extremely accomodating. Room itself was a tad dated, but upkeep was great. Location near the main ferry terminal is fantastic. With regards to some of the poorer reviews, the key is value. If you are showing up here and expecting a brand new five-star hotel, you are going to be a little disappointed. If that is what you want, there are plenty of options down the street that cost 5X as much. For me, I found the Grand Lapa to be a tremendous value that exceeded my expectations.
The staff is nice and helpful. Is a walking distance to the attraction place.
Room features & facilities, bellboy is very alert&helpful,shuttle bus driver very efficient & polite majority staff commands English poorly-F/O,bell service,h/keeping
Generally well. My family love the rooms and the bathrooms were very clean. The hotel staffs were very polite and helpful. The lift was quite slow. I believe this can be improved.
Peace and quiet Wished breakfast had started earlier
Value for money was good and rooms seem to be new.
The room is big and clean
Nice place to stay for couple of days
the room no casino
I liked the location of the hotel, the room, the staff was very helpfull, and I had the nice view from my room which was one of the things that I asked for.
nice hotel with excellent servive
Beautiful hotel, good breakfast, nice staff, lovely room. The bed was rock hard!!!!
Guess my hubby would have worte the same, we both love the room so much. Casino is really crowded so we went for shopping aournd Taipa and headed back for an evening massage. The couple resting room is fantastic and we both enjoyed although we prefer the ones in Bangkok but in Macau , this is indeed one of the best. Love it, service is ok.
Stayed Encore this time. Huge room with big flat screen, a super comfy bed, pillows are fab. Very trendy room. Casino area is really busy yet very clean. It was far from pool but i went to spa instead. The most impressive private resting area with hi-tech facility in their spa, superb!! Try the macanese massage, awesome :)
Pros: Hotel is new and no expense was spared. Deluxe rooms spacious and extravagantly appointed -- e.g. in bathroom, you'll find quality fixtures, soaker tub, separate marbled-lined shower and a plasma TV.Friendly staff.Cons: No seating in reception for guests waiting to check-in. Sensors in bar area keep tabs on drinks. No newspaper, mints on pillow, etc.