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The attitude of the receptionist was not becoming of the warm Spanish reputation of the hotel...
The breakfast was great, lots of fresh products, we even skipped lunch after all. Also the beds and pillows were very good; slept like a baby :-). It was a pity that the room didn't have a bathtub, just a shower was available.
Excellent service, comfort, bus connection to city centre, and value
Location is bad. Out of the city with no services (bars, restaurants, etc.) around. The staff was not helpful. The internet is really bad. Take only rooms with breakfast included because it will be impossible to have breakfast close to the hotel.
convenient hotel, cleanliness, very friendly staff, great food rooms doors are slamming.
quiet yet good location
friendly and helpful staff
breakfast and free goodies
The hotel itself is fine, and the location is great if you need to be cloe to the MECC. The hotel is horribly under-staffed, so the simplest transaction (do you have a pen I could use for a moment?) takes at least 10 minutes. Check-in took 30 minutes because there was only one person on the front desk, apparently even at the busiest times. When I asked if there was an ATM machine close by, the woman at reception answered, "I don't know. I don't use them." When I had to come to obtain a new pass key card because the first didn't work, I had to wait in line (again for over 10 minutes). Once I reached the front, it took 2 seconds to get the new card. If you value time or service, this is certainly not the hotel for you.
It is good to reach by car. The breakfast has a lot of choice. The room was old and dirty. You have to pay for the use of extras like wifi, fitness and sauna. The first night our tv was broken and they promised us a new one. The next night we still had the old broken tv which was then, finally, replaced but this one couldnt be switched of the standby. The scrumbled eggs at the breakfast were cold. After we told the waiter, it was solved and new eggs were delivered.
Cleanliness of the room and design of the room The hotel is actually far away from the centre. On booking.com, it said that it is 10 minutes to the centre, at the front desk said 25 minutes.It was also written that the hotel is right outside the centre, while you have to take the train to get to the town. I changed the hotel and chose a hotel right in the center and enjoyed my stay in Maastricht a lot anyway, despite of the bad experience with NH.
Friendly helpful staff, good selection of food at breakfast. It is 13 euro but buffet style so eat all you want. Free wireless internet a big plus. No restaurant but several within 2 minutes walk. Comfortable bed in a room that was certainly large enough for a solo traveler. Hotel is on a quiet street close to several Maastricht attractions. I would not hesitate to book this hotel again. No heat in the private bathroom. No air conditioning (could be a factor in the summer).
The feeling of hospitality in the Mabi hotel is great. In the afternoon there is complimentary coffee/tea and cake and in the evening wine and snacks. This means that everybody does use the 'salon' and that improves the atmosphere. The artwork in the hotel is great. I would stay again and recommend others to do so.
Very central, easy to find from the train station and close to all we need.
Location was perfect for a city trip. The staff was friendly and very helpful. The breakfast was far better than what we had expected! And the bowls with sweets next to the reception :o) The room had not been aerated before we came and it was a little bit stuffy. After aerating it for 15 minutes it was all good. Given we were told that the rooms were being checked when we arrived and that we therefore couldn't check-in yet, I would have expected that rooms would also be aerated. We had a room on the third floor and the hall in front of the elevator had a very strong smell. It's not a big downside but a little annoyance when you are waiting for the lift and when you get out of it.
They know well what hospitality means and they are generous in on-the-house offerings. We were glad to get little extras that we weren't expecting. The pillows were not comfortable to sleep on, and the promised double bed was in fact two twins put together.
The staff were very welcoming. All the staff were polite and helpful. The babysitter was excellent and the service allowed us some free time. The hotel was well situated and the history of the hotel made it an interesting place to stay. Parking instructions could be made clearer on the hotel's web page.
Room was perfect, very comfortable, very clean. Slightly boring, but hey, your typical hotel room. Staff was very nice and the hotel is in a really great location. I think for the price of a single stay it's expensive since breakfast is not included. All hotels in Maastricht are expensive, I know (why, I wonder), but I thing it's a bit too much. Not even tea facilities in your room? City tax applied on top of the price etc etc.
Great value for money and good location, underground parking close by. A cosey hotel with good staff I will stay again.
nice location, nice breakfast, fun atmosphere, rooms ok
Breakfast and service
The lobby was very comfortable and the staff was very accommodating. The room was somewhat crowded with furniture and decoration items. More room to open up large suitcase is needed.
the soup as we arrived The lighting in the room is very poor and the bathroom fixures are adjusted for tall people, which makes it hard for shorter people to use comfortably
Quirky, idiosynchratic hotel with a unique ambiance. Very pleasant and helpful staff. Very close to the station and near the city centre. The vending machine was out of order during the two days of our stay. Lack of toilet rolls. No bedside table.
Nice bathroom and very reasonable bed. Located 1 minute from the train station and in the city center. Medium size room, which was really too small. Wonder how a small room looks like. Room was almost empty with a very cold atmosphere. Lift was slow and service so-so.
good location, nice and clean. room was very small - large bed, so not much space around it!
comfortable room, large bathroom, very good breakfast, easy parking no coffee maker in the room, staff a little bit unpleasant
Wonderful, cosy, very unusual, friendly family like atmosphere. Everybody is smiling. I have not had such great hotel experience in a long time. Perfect breakfast, with wide selection of food and beverages. Lots of small, friendly and very hospitable ideas. We came from Belgium after two days - what a contrast. Don't ask me about Belgian hospitability... Nothing. I beg the hotel management and staff: please continue to do what you are doing for long! :))
clean, contemporary hotel. Close to station. Friendly staff. Price was within my budget. There was construction going on while I was there and the room felt like it was completed the day before because you could still smell the fresh wood.
The manner of sitting togehter on long tables at breakfast. Warm soup. mattres was far to smoth
The bed was very comfortable and the room was quiet. The table setting for breakfast was like a youth hostel. One long table with chairs very close to each other. It was absolutely uncomfortable.
Very helpful staff, although not too knowledgable about the neighbourhood. It was quite dusty.
Good hotel, spacious bathroom. Friendly staff.
That I was able to have diner even at 20.30 in the Bar.
Excelent bar with very good staff. Reception efficient and friendly for both check-in and check-out
Check-in: friendly, professional. Room and bathroom large, spotlessly clean. Breakfast: wonderful, at 12.50 Euro value for money. Free parking is nice. Would stay there again. It is about 45 minutes walking from downtown, and taxis not always available quickly. For us, walking was no problem, but may be for those who prefer to be closer to the touristy part of Maastricht.
The lobby was nice. I wanted to have two days with sauna to relax. You offered the hotel with sauna but I had no saune. Than I found pornojournals in the room.I Asked coming from shower to bring me batteries for the tv guidance- the personal told me to wear clothes and come down myself! No water on the room, no minibar and no sauna!
very clean and comfortable, nice environment, reasonable price it is too far away from the city centre and there is no supermarket/restaurant nearby, there is a bus which stops in front of the hotel but it only goes every half an hour
Breakfast was excellent! The lack of a fridge in the standard rooms is annoying
The staff was great, quiet room, had a very nice stay. too far from centrum to reasonably walk.
The hotel facilities and the room are nice and the hotel is very clean. Free parking. It is a bit far from the city centre. No problem if you have a car (the hotel has a free parking) but it can be annoying if you don't. The wireless connection in the hotel was not free - no big deal but rather unusual.
the people were most accomodating. Excellent service and a wonderful attitude ! in general, hotels in Europe are quite expensive in comparison to US hotels.
Location To much noise from breakfeast area in the room
Excellent location. Clean rooms. Good quality shampoo etc. Not very good value for money. The hotel is fine, but overpriced. I found the bedsheets to be tough. Bathroom could do with an upgrade. For this price I don't expect a loose toilet seat.
Great (&fast & efficient) reception & welcome; parking excellent; room comfy & cosy None
it is location .. close to city center .. and it is breakfast buffet very good ..
Location to town centre Cost of internet too high. Many hotels now offer free internet access
The view from the hotel was amazing
The bed and bath was fabulous! Our room wasn't ready when we arrived.
Extremely beautiful hotel. Helpful and friendly staff.
The location of the hotel
Friendlyness of staff, design more light in the room to read a book, place to write and use laptop
The hotel was fine for the (advertised) price and the location was spot on. I booked a compact room at a specific price, when I arrived I was told "we have given you a room upgrade",however when I came to checkout and pay, I was told that the upgrade was not free and I had to pay extra. I never requested or even wanted an upgrade.
The Hastens bed the very noisy a/c in the room.
The room was nice and the bed was good. I liked tha the windows could be opene, as I'm not a lover of airco The (private) bathroom of this specific (compact) room was across the corridor. You had to move between bed & bathroom with 2 cardkeys. Never have experienced that before!
It's location and a very comfortable bed. The modern design of the Hotel meant that there was no dressing table and no wardrobe. The sliding door to the bathroom with it's 24cm gap above the floor seemed strange.
the decor and design the cleanliness
The design of the hotel
Location, distance to center and parking The room was small (only 1m around the bed) and gave a cramped feeling (no view). Room & Bathroom were clean, but basic, and nothing special. Even though we booked "just" a standard room, we expected more from a design hotel and for that price
the rooms were too expensive for what it was, very small room without any luxurey and I paid €200/night including parking excl. breakfast. I was very dissapointed.
Room on the ground floor with window on an alley were people talk and smoke at night. Really not what you would expect for a "design" and rather expansive hotel. A lot of signature and approbation for every single thing you need in th hotel, very slow and unefficient. Anything above 50 Euro a night is too expensive in my opinion.
Dinner and the excellent service Checking out was difficult as the noon deadline was not flexible. My wife had to clear out and wait elsewhere for me to return from my meeting.
Hotel rooms were of good size and clean breakfast was expensive and average
Location, parking lot, rooms were comfortable enough Rooms and rest of the hotel were not really in-line with eachother. Rooms surprisingly updated, rest of the hotel was slightly out-dated
Proximity of the train station no value for the money. Too much noice from the bus station. Outdated room interior.
Comfortable bed, good bathroom, fully equipped bedroom (bureau, wardrobe, lounge chairs, tea & coffee etc) - all I would expect in a hotel room. Decor is minimal but functionality is complete. Quiet decor - no self-conscious tacky "designer" rubbish that one sees too often these days. Ideal location for train, city centre and business. Warm, friendly, helpful staff. This is a place where one can rest or work in comfort. I have stayed here before and will stay here again. This time I was here on business but my wife also joined me, and is full of praise for the place. What's not to like? (Note for below questions: I have not read the guest reviews but there is no "Don't know" response button. So I have put "Yes".) In "reason for choosing", I would pick all of them, so have entered "other".
Room was excellent - nicely appointed and very comfortable. The restaurant was empty - was this a piblic statement or because of the atrocious weather? Limited menu.
Excellent location, being good for both the city centre and the train station. Good bar and restaurant. Standard of the deluxe room was good. Bonus was the hotel swimming pool. Reception area is a little on the shabby side (although the other common areas are reasonable).
The location was very convenient botht to the main railway station and the town center. Parking facilities were good and the hotel was esy to locate. The room was equipped with a refrigerator for personal use. Rather inefficient. We waited for several hours for room service to dry clothes. Later we were dealy 20 mins. since we could not exit the underground carpark. The breakfast is extremely expensive. The room lacked storage for clothes. There were a few draws but no cupboards with shelves to allow you to unpack for a longer stay.
The ability to enjoy some peace and quiet - I slept well after a nerve-wracking previous month! Probably the requirement to pay at the end. No free rooms, damn it!
Staff always pleasant - food good Only one english TV channel and old style TVs that you get interference from your phone on every few minutes
Breakfast and location of the hotel Reception from the staff was poor and no hospitality, hotelparking was full I should have made a reservation for the parking, no suggestions from the staff, I had to ask for other options to park. Further the minibar : only 2 bottles of water nothing more (if you make advertisement with a minibar than it must be full in my idea.)
Breakfast was good; very nice and helpful staff; room was clean and quite large which made me feel like i'm in a house and not hotel (nice feeling) Beware that some rooms are in the second building across the road (10 meters apart) and for some people it might be inconvenient. Personally, we didn't have problem with that
The staff were very helpful and the small touches were lovely - fresh fruit and cakes in the lobby were very nice. The breakfast selection was good. The location was great and there was lots of information about nearby restaurants. The room we stayed in wasn't quite as clean as it could have been, i dropped something on the floor that rolled under the bed - wasn't very pleasant to say the least!!!
Room comfortable and stylish, fabulous evening meal in the restaurant, and excellent breakfast food Very busy at breakfast, felt a bit like a canteen
The location. And the bed was good. We arrived later Friday. At first we got an awful room. No views and it was as if you were standing in the kitchen itself. After some discussion we got another room which was much better. I don´t understand though that they ask the same rate for such different rooms.
Good price and very friendly staff Rooms a little bit noisy
Perfect location for visiting Maastricht. Right next to the Saturday flea market.
Good location, good breakfast. Was a little bit too cold. No air condition.
great breakfast, great position in city. we love the room with a comfortable terrace. almost nothing, only the temperature inside the room at check-in, too much cold. But it is quickly heated.
room had strange smell,very loud noises throughout night,room was dirty,have stayed in better 1* rooms,1 very rude member of staff,no way a 4* let alone 4*deluxe,i even cut my holiday 1 day short because of this place,take your money & custom elsewhere
confort and wireless facilities
Location in city center The breakfast on sunday was really crowded
uncomplicated to expensive for what you get
to have room with one big bed
Closeness to main square and facilities Restaurant food in the evening is not of a great standard
Hotel was close and cheap, rooms were comfortable. Two chambermaids walked into our room without knocking !!
the food and the easy walk to the shops beds were to hard
good breakfast, nice reception, excellent location small rooms
Easy to find and park nearby, friendly staff, good breakfast. I think they could supply more in bathroom shampoos etc.
The view from the dining room window and the two lovely ladies who ensured we had the best "seat in the house" every morning!
Yes it was sufficient, the hotel is in a great, very convenient location. The breakfast was great and the lady who served it was lovely! The beds were comfortable. My room was on the street side it was very noisy which made my jet lag last longer than it should have, but I was moved thankfully. Some of the concierges (a younger fellow) didn't know much about the city, they should know everything there is to know about Maastricht, Cleaning service should remove dirty coffee/wine cups every day.
Breakfast OK, display a bit amateuristic
The location is unbeatable. Staff was friendly. Room always seemed to be thoroughly cleaned. We thought it was odd that there were no face cloths in the bathroom, just paper towels.
the room was clean, comfortable and had a balcony also very good central locationm in the city it would be nice to have tea and coffee making facilites in the room, rather than just at reception
Friendly and helpfull staff. Big room and quiet. We liked the old world charm of the building and the marlbe decore. It was hot at the time (the hotel is not airconditioned) and the staff installed for us an oscillating fan. No
Breakfast is not great.
Friendly staff- excellent central location but quiet. Charges for extras- parking ,internet and breakfast very steep.
Very convenient. Easy to get to, on the main square and within range of many restaurants and shops. Maastricht is a very interesting town and there is a lot to see. The staff is friendly and helpful and the hotel is definitely unique The first room we were shown was very small and dark. We upgraded for E20 per night to a larger room which was (unfortunately) facing the main square and noisy. The lighting in all rooms is not very good--we found it difficult to read.
rooms on plaza very loud at night due to restaurants under windows- windows did not seal well
Very central. Very friendly staff.
Very nice room, decoration of the hotel, nice ambiance, unique hotel as it is a renovated old monastery, walking distance from the city's centre. Staff were very friendly and helpful. Our room was ready when we arrived and were able to check in from 12 instead of 15 which is the official check in time. The baby cot was already in the room, together with baby blankets, towel, baby cleaning staff, etc., which was a nice surprise compared to the service of other hotels with regards to baby cots. One night, we were late to eat at the restaurant and ordered room service. The quality of the room-service food was not at all equal to the standards of everything else in the hotel. I would say more like a fast-food.
everything was amazing. I love it! room service and valet parking service too expensive.
The atmosphere of the hotel is unique: modern design that tastefully blends with the old monastery and church. Also, the location is just about perfect: an easy 5 minute walk from the Vrijthof, it is just outside the center. Excellent ambiance for a special occassion or if you are used to comfort and taste. The restaurant is excellent as well, with an amuse-approach that has you spend an extended evening enjoying and talking. In two words: go there!
The design. It's really awesome to see how they build in the church a beautiful design hotel The price for one night stay of € 275 including parking (€ 30) and without breakfast (€ 27 for one person) is much to high for what you get.
nice spacy room with unique interior. Good beds, excellent breakfast Staff was relatively junior for the service standards - compared to many hotels I see accross Europe
convenience to the vrijhof, the room was comfortable and clean, staff was very accomodating and friendly For the price, there was no workout facilities or sauna/spa or rooftop terrace where we could look out over the city. Breakfast should have been included with the room rate and there was no option for a la carte for dinner.
Evening meal and attentive bar staff. Amazing hotel experience The breakfast was very, very poor for 24 euro's each. So bad we didn't stay after looking at the offerings
The excellent renovation of the church, keeping the cultural heritage for the City and the people of Maastricht and other visitors. The personnel was very professional and helpful and was thinking of those 'little things' which you normally do not expect. The room in which we stayed was not very well divided: the bathroom too small for two people, the hallway too big, glass doors that were in each other's way, no space around the bed etc etc. A compromise of interior architecture and use of the room which did bring a positive result for the visitor. As we stay and dine a lot with the Oostwegel group, this way a bit of a disappointment for our first visit to Kruisherenhotel.
We were overwhelmed by the warmth of the welcome. We had seen on Booking.com that the hotel had four stars, but actually it's a five-star hotel, and this was evident from the moment we arrived. The service was superb, the building is a work of art, the rooms were spacious, elegant and very comfortable. The breakfast was lovely. We didn't actually want to leave the hotel to go sight-seeing, we were so happy there. We did go out, of course, but we were glad to be coming back to such a lovely, welcoming place. There is nothing we did not like about this hotel.
It is a magnificent architectural experience. The atmosphere was pleasant and the staff very professional.
The hotel was well located for us and the hotel rooms were nicely decorated and comfortable. As we were in Maastricht to enrol our daughter into the university, the internet was an important part of the reason we chose this hotel. Not having internet was an inconvenience to us. Also, the stairs were steep and a lift would have been useful.
Its Location was good Hotel room needs a little modernizing
location and pleasant staff lights in hotelroom were not enough
Central loacation was very useful to us because we were there to do business at Jaansen Nautique. We loved the view of the river and town.Very pleasant room, comfortable beds, especially nice bathroom. Helpful staff. The on-line booking price was very reasonable. There was wifi advertised and that was one reason for booking the hotel. It actually did not work in our room nor in the lobby. Even a hardwire connection did not work. We were unable to access the internet and that was dissappointing.
Even though your e-mail confirmed that there was no extra charge for our 8 years old child - John at reception denied that you contacted him and charged extra.
Reception is not situated next to the entrance and it gives you the feeling they don'y notice who comes into the hotel. Hotel room was small, clean, but value for money was poor. Furthermore, the area is close to the Markt, but strange people hang around the street, lot of foreign cars (drug tourists?).
well positioned by river and convenient for all parts of the town on foot Very comfortable bed Excellent breakfast Parking (at extra cost) was very convenient and secure
The hotel is beautiful and the staff are very friendly.
we were in an apartment just opposite town hall so it was very central since the apartment is not part of the hotel and is a few minutes walk away, cleanliness is an issue. floors and dishes were not clean.
the child area was interesting - the children liked it the bedroom was clean, but the corridor at 4th floor smelled - probably carpets need to be changed
cleanliness, staff very friendly and food was superb no
Easy access Roomfacilities weren't all available.
Large, comfortable rooms; free internet access in the lobby Breakfast expensive
Clean room and friendly staff Nothing special
Good location. Easy commute to city center. Staff was very helpful and friendly. Nice place for pets also.
The ambience of the hotel is very relaxed and friendly
Anytime I had a question the staff was always ready to help and get things fixed immediately.
Staff very helpful. Minibus into town was very good. Hotel comfortable and food acceptable.
Play area for small children; video games for older ones. Excellent and extensive breakfast buffet in a beautiful setting.
The cleanness and friendly staff. Also the free bus shuffle to town and the taxi deal was brilliant for going to town and back
The service was excellent. The aircon in the room was too noisy and not working so well.
We liked everything; lovely room,great staff, ample facilities, safe / secure location and a great breakfast choice. [Please mail me the guide to other Golden Tulip hotels]. Nothing to dislike.
I booked two nights on line and was charged 62-30 euros per night & when I decided to stay another night which I asked for on first day of stay .so when I came to check out they charged me 79 euros for the extra night which I found a little steep!
Breakfast. Above all, decoration.
Friendliness of reception staff The hotel advertises pay for view TV this wasnt working in my room but I didnt speak to reception about this.
We really enjoyed the breakfast, especially during the weekend Disappointed with the service at front desk, had to ask 3 times if our rooms could be on the same floor before she said yes; wanted to charge us breakfast for the children even though our bookings said it was free for them,; booked taxi and it was a group taxi with 15 people in it, so I arrived late at my meeting.
The location of the hotel was in accoradance to my needs. The unfriendly hotel personel at the reception desk.
The friendly staff and the pool table. There was no swimming pool and the work out room was very small.
Meeting people who were also stuck therefor their sins. Breakfast bread was good. Most of the xperience
Spacious room, comfortable 2m long beds Frequency of nearby public transport (bus 51) dropped from 30 min to 1 hour service after ca 9pm.
Very easy and safe parking. Has Wifi. Just on the outskirts of the city, with lots of greenery. Very difficult to find. Staff seemed uninspired. Large groups of locals use this hotel for parties and diners.
the historical setting and the beautiful garden would have liked more explanation in English (and not mainly in Dutch) about the history of the place
Warm room beautiful surroundings no
Great location!!! The hotel is located in one of the most beautiful place around Maastricht
Very attentive staff: at the reception, at the bar, during lunch and dinner! Great surrounding/park, nice premises, tasty food, good atmosphere.
we enjoyed the postition and ambiance of the hotel, We thought the menu could have been a litle more extensive and it would have been nice to be able to swim and relax in a sauna.
The beautifull building
The hotel gardens are fantastic, and the hotel is picturesque. Twin beds instead of a double in the room. The noise of the other guests at 1a.m.
Excellent breakfast, free internet (only 2 terminals)
The hotel is in the centre of Maastricht - only a few steps to the shops. There is also a nice place to drink something just in front of the hotel.Very friendly staff. My room (deluxe room) was very small (ok for a short stay)
very relaxing and pleasant directions into the hotel from the main road were not very clear from the signage
Good location, nice modern and trendy interior design. Clean and comfortable rooms Staff not very helpful. There was no room to sit for breakfast so we had to wait. The alarmclock went off at 6.10 in the morning and when we told reception the next day their only reply was that they could not de-activate this (without apologising). In the lounge area staff was very busy (doing what). They forgot our orders a few times and were not minding the tables (and it was not that busy). It is a pity that such a nice and trendy location is suffering from poor service! It devalues the perception of a luxurious 5 star hotel big time.Not worth the high price you have to pay for this...
The staff was very friendly. The location was perfect right in the centre of Maastricht. Could not have been better. No
The bed was very comfortable and I liked the room very much my view out the window was horrible....
We stayed in the self-catering apartments which are quite spacious and located close to the main hotel. Great location and staff were very helpful. Suggest that need a few more cooking implements (especially a toaster) given cooking facilities are present
The entire staff was great
The Hotel is in the middle of the centrum of Maastricht. The cleaness of the room was not as it should be in such a class of hotels.The entrance hall is missing and it is not very comfortable to check in
Hotel staff were very friendly and helpful. Loved the location. Bathroom door in hotel room. Glass is not a good idea. Too much light in the morning comes through.
The location and style of the hotel. Nothing, it was all good.