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Incredibly high level of service, certainly the best I have experienced in years. Friendly, helpful staff going the extra mile to ensure a smooth stay. Congratulations! Lack of parking space
nice new freash clean hotel, service impeccable internet access was poor, bit noisy inthe street, parking off site
Lovly location, very helpfull staff made us feel very welcome. Very nice rooms. It was very noisy on Friday night. The staff are doing all they can to sort this problem and advised there are quieter rooms if we visit again.
Despite the high quality of rooms and services, the fact that the hotel is located just in front of a disco bar playing music until 3 am didn't make our stay a comfortable one at all. I think customers must be informed of this "detail" and tariffs of front rooms should take this into account.
A nice small boutique hotel in a city centre. A loud shouting noise of young drunken people from from the street and nearby restaurants was disturbing the sleep until early morning. until early morning.
Unexpected value. Rooms are spacious and well appointed. I'll come back.
There are few nightclubs very close to the hotel (and also inside!), so weekends were very noisy.
The staff, very gentle and helpfull. the street noise, they offered me for the second night an backroom.
The personal attention of the staff as well as the breakfast. One of the strong points is the location also. N/A
Quality, location and comfort I think the experience would be perfect if you didn't have to request bottled water & that it was in your room on your table. It's just a small detail.
We loved the beautiful old hotel with its lovely big rooms, beautiful bar downstairs and the terrific staff. We also enjoyed meeting Mme Cravat who came over to our table to ask us how we were enjoying ourselves. Wonderful touch. Breakfast in the well appointed dining room was just great. We liked everything about the hotel.
The location was amazing and the staff were very helpful. The windows don't keep out much of the sound of the city.
Next to the famous square and shops No parking avaliable and had to use the underground nearby over 12 pounds a night. Hotel was a little tatty and in need of renovation
The breakfast was quite good. All the furniture and equipment in the room was incredibly old and shabby. I just could not believe it's true.
Nice, new refirbish room. Very clean and big space. I fill myself very cofortable. dont like ventilator in bath room.Nesessary to have choose - for on and off.
Central location, very large bathroom, frigobar with good choice the rooms was very old (third floor), not confortable the bed, internet very expensive
Consistiently great quality
Spacious room and beautiful view Breakfast was mediocre
the company I was with no
Good central location for business. The balcony was an added bonus! The reservation was for a double room for single occupancy. However, the room comprised two single beds moved together.
great location to centre of old city. it is a bit dated. It was "Grand" 20 years ago, but is getting tired.
Location of hotel was excellent and it was a reasonable price. The room was very clean and warm. Complimentary chocolates in the evening were nice. No room service or mini-bar and room was very small. There was no hot water one morning and no apology or explanation was given, I was told my room rate would be reduced but it wasn't. Also another guest was checked into the same room in error. Staff were very rude apart from the nice lady who checked me in.
The hotel is nice and quiet in the evening. The breakfast buffet was the best, excellent and the staff throughout where superb. Thank you. Nothing
Excellent location of the hotel, it adjoined the town hall; nice design; very clean, comfortable; friendly and helpful staff
A very well-appointed modern hotel- comfortable, conveniently located,restful, modern design and interesting decor. Excellent breakfast and friendly staff. Very good value.Thoroughly recommended.
Comfort of the room, cleanliness, design. Great location at city centre. Reasonable rate in view of the quality. Noisy in summertime, as you must keep you windows open to keep the room fresh.
nice desinged hotel (with an embedded art gallery), was excatly what we needed for a weekend stay (though we did not spend a lot of time in the hotel - but were "on the road" most of the time...)
Location, close to restaurants.friendly staff Very small rooms
The very central location - in old city center and very close to bus stop for Kreuzberg and European institutions (which is then just a 5 minute journey). Very helpful staff. Very good price. The single room is maybe a bit small if you are planning on working in the room or staying for an extended period.
Good location in city centre. Modern design. No air-conditioning so it got very warm at night.
It´s a very good hotel and the location is the best.
fabulous central location, clean comfortable rooms and good value for the money.
It was nice and homely, very central and nice to sit outside for a drink.
Excellent location. Nice staff. Breakfast included. The small shower, but that would have been ok if the shower head had not been broken and spraying water everywhere - the floor was soaked.
The Hotel was in a good location, within walking distance of the sites I most wanted to see. The staff was helpful. I was disappointed that parking was not on premises. It was a little too far away for us.
Good location, very friendly, lovely breakfast and good atmosphere Room facing square with curtains that did not block out lights that were on all night, illuminating room. Also early morning delivery trucks from 6am.
Hotel Francais has a nice bistro downstairs where you can eat till late. The complimentary breakfast was very good, with fresh fruit and pastries. Some noise in the night, think in the front of the building it's worse than at the back. I stayed at the back and I heard it as well. They seemed to think it was the street cleaners or builders on the square.
Being right at the centre of the city of Luxembourg. It was supposed to have Wi-Fi connection all over the hotel. Well, not in our room, on the fourth floor.
Comfortable room, great location. My room faced onto the main square, right over the restaurant and was noisy at times.
Centrally located in the old city, on a plaza. In easy walking distance to many shops and restaurants. Had dinner at the restaurant which was very good. Happened to hit a hot day, and since the hotel does not have air conditioning, it was a bit uncomfortable in the room.
spacious room, friendly staff,excellent restaurant, great location,good value, efficient front desk not applicable
Excellent location, good wi-fi connection, very quiet. I enjoyed the stay very much This is a notice to booking.com. The hotel did not note about the modification of my booking submitted after the first reservation and confirmed by "booking.com". I heavily rely on your service and wish to do so too in the future with a condition of continued reliable service. Thanks.