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Customer service exceeded all expectations! All workers were so genuine and nice. Too expensive for the quality of the hotel. It was clean, but felt unclean due to how old everything is. Beds were very spring-y and uncomfortable. The gym is nothing but a few cardio machines. Continental breakfast was coffee, cereal and pastries. Parking for hotel guests is not free. You're solely paying for location and no comfort at this hotel.
Good enough to spend couple nights. Very strange WiFi. Not easy to connect second time. Old fashioned rooms. Poor breakfast.
The room size is good. Very good behaviour of Daniel & Shane as receptionist. They were very cooperative in all aspect. The area we did not like. Also the breakfast items needs improvement. Juice should have more choice as well as bread varieties should include croissant.
It was clean and the staff very helpful. The location close to the train station. The breakfast was nice too. The hotel is a little bit expensive for what ir offers, but is the only one in the area.
Seemed rather pricey for the location and type of hotel. Maybe I'm spoiled by the hotel deals we get in Laughlin.
nice large room, friendly and helpful staff location, felt very unsafe and had to get a cab the 4 blocks from union square station at night
Good location for my needs on this trip. The staff could know the area better---especially possible local eateries.
This hotel is perfect for those traveling by train to LA. Location is perfect with many good places to eat nearby on Olvera Street and Chinatown. And Philippe for breakfast and French dip sandwiches.
The room was very big and nicely done. It had all basic stuffs. The location was very good since just 5 minutes walk to Union station and so can go to Universal studious and Hollywood, kodak theatre etc in 20-30 minutes by Subway Metro. Airport Flyaway bus service from Union station also saved us a lot of money. So location was was very good if you don't have a car and dont want to spend money on CAB. The breakfast was very basic, only bread, butter cornflakes. Should have included atleast egg, sausages etc.the front desk and reception was not courteous. The person did not even smile when we check in and the behaviour was quite rude. However, in the morning another lady in front desk was very helpful and gave good tips for travelling. Overall the behavior from staff was not good.
Everything is in place and in time
Excellent location. Very close to Union Station.