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Very luxurious when walking in. Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work
"Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!
Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo. Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.
Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.
Very beautiful, cool building. Room was very comfortable. Great view of the city. Not really near any tourist locations.
Views were perfect, great dining, walking distance toetro Can be confusing when walking around, a little pricey on the breakfast, but the food was great,
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner. Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here. A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
I love everything about this hotel ,great staff great view beautiful hotel
Staff is friendly and effecient.
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
The room was nice and bed was comfortable. The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
The location was convenient to the end purpose of our stay. The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live! The mattress was a little firm for my liking, but the bedding was exceptional!
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area. AC was noisy
Very clean, staff was incredibly nice, free water bottles
Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed. AC is a little noisy.
Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.
My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too. The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .
Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel
One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.
Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.
From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location. We liked our views, location,staff and walk friendly property.
Staff - very friendly. Rooms clean. Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.
everything besides the noise i stay at this place alot and most rooms i've been to are subject to alot of construction noise. such a bummer....
Great place. I like the Ace. Cool rooftop bar. My only hang-up is that there was some serious construction outside. I would have liked to have known this ahead of time. I'll definitely go back after the construction is finished.
Delivered stylish service and amenities without sacrificing the professionalism of a traditional hotel. Downstairs restaurant particularly good. No closing door on bathroom is highly awkward. Not cute if someone joins you in your room.
The restaurant was great. The beds and linens comfy. City feel is exciting. If you have an eastern facing room I hope you are a morning person.
Hotel itself is beautiful, rooftop bar is pretty cool, attached to wonderful Theater. Looks like a broke New York hipster's studio apartment. All unfinished concrete and the bed looks and feels like a futon. Parking is an extra $38. Only stayed here for convenience to theater. Absurd for the price.
Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations! I can't think of anything! Incredible stay.
The 48$ parking fee is simply outrageous.
Look of hotel Location a bit far from things to do.
Clean facilities. 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.
The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.
Location of hotel for what I wanted was good. Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David
Cleanliness, the staff, facilities, bar, restaurant, the location! Mostly great experience! A couple of odd related employee related service issues but no big deal!
Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work. Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.
Super comfortable beds, room was very clean and nice. Great deal for such a great room!
Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay
the check in staff was rude
Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place. It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..
Staff was nice super expensive. homeless people were lined up outside in tents
$32 self parking ! Rooma not worth the price.
Garden & staff Bathrooms & No pool
I liked the downtown location the price was good for that type of hotel. Free cookies at check in are nice but they didn't have any :( I watched some homeless person wipe their behind a block away on my arrival. The late night staff was grumpy and non-helpful.
The hotel was clean. The staff was friendly and helpful. Cookies were unlimited. I would come back. NO POOL???? This is LA! 85 degree and NO Pool? Seriously? Also parking was crazy high! $35 a night to park at a hotel that I'M PAYING to stay at is just stupid. There should be complimentary parking. Ecspecially because they don't even guarantee your cars safely! What am i paying you for??
It was clean and the valets were fantastic! Food not that great, some friendly staff, some not. Very underwhelming.
Booked the hotel and got a confirmation email. When going to check in at 11:30 at night I was told I had no reservation. After being in the phone for an hour with customer service, I was told my reservation was actually in Wisconsin. WISCONSIN?! Thanks for making me stranded in downtown LA at midnight. I will never use this service again.
Bed and pillows were ok. Carpet was in good condition. Bath tub drain surrounded by rust. Sink had chips. Toilet paper was very scratchy.
Bathroom was uncomfortably small. Could not open door with someone standing at sink.
The hotel is extremely nice. The location is perfect in downtown. The staff members are friendly, helpful and are always there to assist. When we asked about a good place for breakfast they not only recommended a restaurant but took us there in the hotel limo. Our stay was super...! Bruce Having to leave.....
Everything costs $$
Staff was friendly Facilities need upkeeping. Toilet wouldn't flush & we were unable to switch the shower on.
Nobody picks telephone at the reception. The front desk staff are either very few in number or they are not trained. I never got phone calls connected to my room inspite of calling the front desk manytimes. Due to this I had lots of problem.
I enjoyed the location of being downtown, with easy acess from the freeway. The staff particularly in the cafe was outstanding. I did not like the fact of not fully disclosing the cost per night for the room; Exam. the room was 115. plus tax. Great. Terrible, Occupany tax approximately $16. Parking, 28.00 per day. If one would have known those additional cost up front, one could have made additional accomodations. The money was not the object, the surprise element of not disclosing the true amount. I felt like this was a ploy of the unknown!Plus, I am approximately 6'3 and enjoy a bath tub. This room did not have a tub, instead a phobic shower that one could not litterally move around in. This was majorily dissappointing, however, hotel should be about comfort and convienece. Other than that, the Sheraton would do!
the marathon, the food
King size bed, big screen tv and at kayak price 100 less per day. 200 a good price per day.
The staffs were very helpful and the room are very need and comfortable to live in.
The hotel is very nice, in front has a metro station and a drugstore.Macy's is aside and there is a lot of options of cafeteria and dinners near of hotel. The wireless internet is very expensive!!!
Nothing I was over billed and nobody return my calls.
We stayed at the Sheraton downtown to be within walking distance to a hockey game at Staples Centre. The hotel location was great for this. The hotel staff were very helpful and friendly. We stayed in a renovated room which was very nice. The Sheraton hotels always seem to have the most comfortable beds in any hotel. The bed was the most comfortable of all the hotels we stayed at during our week long vacation. Linens and towels were great as well. We did not like the fact that we had to pay for wifi. A hotel of this star rating and price should have complimentary wifi for guests, especially since it is located downtown and I presume there would be many guests there on business. We also found that when we attempted web access without wifi that there was little reception on the 21 floor, so we were without web access that day. Our room was located 2 doors away from the elevators which was noisy. The water pressure in the shower was quite terrible.
Would stay here again for a stay cation. Near all great restaurants. The lobby is gourgeous. Interesting tech for elevators.
Overall experience/ patio
The bed was very comfortable I did not like that we could not crack open the window. There was no pool.
Restaurant great for breakfast; gym was GREAT! Room comfortable and decently appointed. Bathroom a bit Spartan
Close to everything downtown and very Good Breakfast. I felt the parking should have been included with price I spent on the room!
It was full of history and beautiful. Great location! The hotel and building itself was wonderful. Free breakfast. Parking is reasonably priced. Definitely going back again. Bed was slightly uncomfortable. TV was awkwardly placed and small.
The hotel and athletic club is perfect for quick business trips and relatively inexpensive last minute bookings. I'm considering joining the club after this stay.
Great bar and restaurants on site. Great little shop with excellent variety of food and drink options along with adorable gifts. Great room service - yummy breakfast! Good customer service. King size room was great with no issues. Only minor comment we could make would be the hotel elevators - seem to be under renovation which is hopefully a good thing as they were a bit shaky and scary with one half of the elevators completely out of service.
Extremely not happy with my stay. The staff were the worst. Once we arrived they didn't open the door, the staff were talking together and ignore us. We took our bags by ourselves. We paid $35 for the valet parking per day and it wasn't worth the price at all. We have to wait for a long time to get the car. Also, the staff treated us very badly. If it's four stars hotel, they should have more sophisticated staff. Not worth the price. Not realistic in the reviews.
Great price, service and convenience downtown. Very good breakfast. Moldy smell from A/C in our room. Expensive parking $40.
The rooms were big as well as the bathrooms. The hotel itself was decorated nicely. When I was there, all but one elevator was broken and it would take 15 minutes or more for an elevator to come. There were lines of 20 people or more waiting on the elevator. It was awful. Also, valet is slow. The only parking is valet for $35/night which is fine, however it would take way too long to get your car. They weren't organized very well.
comfortable rooms cheap toilet paper lack of tea bags expensive parking did not receive a thank you or how was your stay at checkout
It's cheaper than most LA Hotels. Have to pay for parking and wifi. They would allow guests to check in before me (my reservation). Have to check out at front desk.
pay for internet access? noisy - next to freeway
tHEY DID NOT HAVE MY RESERVATION BECAUSE ALTHOUGH I BOOKED IT IN kYAK THIS WAS ACTUALLY PROCESSED THROUGH A 3RD PARTY VENDOR . it took 45 minutes to get it straightened out.
They sold my reservation and wanted me to stay in a Sheraton in Universal city putting me about an hour out with traffic and my appointment was at 530pm in downtown LA and 7am at the LA hotel the next morning. They blamed Kayak and stated that "you" sell reservations when open reservations don't exist. They took no blame or responsibility. I had to stay in another hotel near LA hotel because my appointment was at 7am there at LA hotel! I want my money back
Room and bed were large and comfortable. The in-room coffee left something to be desired. The small packets of powdered creamer were barely enough for a small cup of coffee, even using both of them. And there were no glasses in the room . . just plastic cups.
This hotel is in transition and making an very honest effort to make it into a destination for all travelers. They are doing a good job. change takes time and with that. Elevators are not up to par and there is a feeling of being in a "remodel" but the staff is great and I would return without pause ATM was a real pain. Have to follow up with my bank because it did the entire transaction but for giving me my money. Parking being a separate charge is a miss too
Comfortable, pretty clean, LOOKS luxurious, all the basic amenities , good location (but you still need a taxi or a car) expired elevator inspection certificates, decor and interior design is booshie - you can tell they threw some decor over the old hotel, small pool, not enough towels, expensive for price
It is at a good location. The decor is in a classy old traditional style. It is associated with a lot of history. Maintenance does not match the class: A light did not work. It was not fixed upon notification. The guest information binder was missing.
The hotel was gorgeous and all of the staff members were very kind and answered my questions straight forward without trouble. Check in and Check out was very easy. I had difficulty confirming over the phone two nights before my stay.
The door to the toilet in 837 creaked
Beautiful architecture, enjoyed all of the history around the hotel and the design. Also our upgrade to a suite! ;-) No room service after 11pm. fail.
The staff was very accommodating and the location was good. The tub in our bathroom was disgusting, needs to be changed out,
the worst and dirty hotel i have been staying ever .. just awful stay ..
The hotel staff was excellent and very nice. They were attentive and accomodating. The lobby and banquet rooms were beautiful. The common areas were a site to see. Great location for downtown. The rooms are run down and shabby. The rooms need a major updating. The furniture was old and worn. The bathrooms were small.The elevators were a nightmare!
I enjoyed the history;the many photo's of celebrities ; the beautiful public areas and the restaurants .
Historical, well maintained, beautiful hotel! Slightly small rooms, fridge would be good in the room.
The stay was comfortable, the staff was friendly, and the bar was fun.
The hotel is beautiful. The Mezzanine rooms we used for our meetings were unbearably cold and made it hard to concentrate. I had to wear a jacket the entire time.
Very goog bed
Hotel was located just a few blocks from LA live area and restaurants. Very clean. This hotel was more trend than comfort. Bed was on the floor and bathtub was in the middle of the room. Staff claimed it was an upgrade!
Advanatges: location, value for money. Disadvantages: glass wall of bathroom make fillings as you washing in room itself. We found it wried. Expensive minibar, low position of bed and TV set. Poor room noise isolation, we heard everything what happening in corridors. Very poor restaurant downstears. After dinner we didn't tried to have breakfast (cream soup was very bad). Location, design.
The design is amazing. If you are an architect, this is the place to stay. This is also a great place to stay in LA if you are doing business in downtown. Not the best place to stay if you are on vacations. Better stay somewhere in Beverly Hills. Lacks a bit of comfort too, but nothing serious. The bed isn't as good as it should be, and there's a lack of privacy on the bathroom, which is all in glass. This is good for a lone guest.
Not much...but the room service for food was prompt...food was so so... The service wasn't very good...I called and asked for extra pillows and had to call again and even then it took them over 2 hours to get them to us. It was definitely over-priced for what we got..no view of anything but another building.
It was a comfortable well-maintained hotel with a cool attitude. The staff were helpful, and the location well connected to other parts of the City. Wifi was definitely a plus!
Very clean and tidy room, friendly stuff, close to subway station The shower was in plain sight of the rest of the room (glass wall) which is something that is only recommended for couples.
the room is nice. location is perfect. Lobby needs complete make-over
Front office staff were helpful. Far too noisy. Every car that went past can be heard plus endless police sirens etc. Easily fixed by double glazing. Also corridors and courtyard etc were not clean. Minimalist furnishing is fine but it could include another rubbish bin in bathroom and one more chair as there is nowhere to put luggage during your stay.
Spaciousness of the room, location, design. The rooftop should be available to hotel guests and their guests... not open to the public. That was annoying. Draws a really bad bridge-and- tunnel type crowd. It wasn't cool, so we left. It would have been nice to be able to create some kind of privacy between the shower and the main room... blinds or something.
The location in the heart of Little Tokyo is ideal for a week's worth of adventures! The AC in the rooms kicks on very fast, and they also feature bidet-style restrooms. The executive suites are pretty large and accommodating. The public parking facility is also basically "connected" to the hotel, and is half the price and four times the size of Miyako's garage. Staff is very friendly, and if you are nice and courteous, you will find that they will go the extra mile for you! The walls were so thin that I heard my neighbor sneeze very clearly. I could also hear full-on conversations from other neighbors (not eavesdropping, just extremely audible). I felt badly for those around me because if I heard a solitary sneeze during the hustle and bustle of mid-day, I can only imagine what my coughing must have sounded like during some parts of the previous night. I should also note that the beds were extremely stiff and unforgiving, this may be a pro for some sleepers, however, depending on preference. Also, the actual walk from the public parking garage to the lobby with bags is sort of, "sucky," for lack of a better word. Especially if you're a girl in heels :( ... There lacks signage on the best/quickest route to Miyako from the garage, and the route is somewhat sketchy at night (again, especially for a woman in heels ... alone). Overall, if there is room, park in the hotel garage and pay the extra fee for safety and convenience.
Handy to lots of activities in Little Tokyo. Refused to give us an extra room key.
Knowledgeable,friendly staff. Comfy beds. Nice deli and shop. Perfect location. FREE shuttle to E3!
The rooms needed more light.
The Miyako hotel is a comfortable, clean and well-run establishment. The spa offered excellent massages, as well as hot tubs and wet and dry saunas. The staff were impeccable. The location is around the corner from tourist destinations live the Geffen Contemporary and the Japanese-American museum, and the neighborhood is brimming with excellent Japanese food and shops. It's easy to uber anywhere from here. Downtown LA may shock some, with the numbers of homeless and the mix of sophisticated and gritty all together. That said, it's great to be in a neighborhood with culture and community.
The hotel itself is okay. It was clean and convenient. We had an unpleasant experience with the parking attendant and the front desk person. When we arrived at the hotel, we were told that parking is full. The parking attendant told us directions to park our car. As we followed his instructions, we realized that the lot is a public parking lot. He didn't tell us about this. We asked the parking attendant how much the public lot will cost and he said he doesnt know. So he directed us to park at this parking lot without knowing how much it will cost. Then we went to the front desk to ask, and the front desk person is unsure either...why would you tell your guest to park at that parking lot of you don't know how much it will cost them?! And the cause was because the hotel's parking lot was full when we arrived and we arrived at 6pm which is not terribly late. Never coming back again due to horrible service.
Was able to get an early check-in. My friend left an item in the room and the hotel called to let me know they had it. Location is perfect as there are many restaurants nearby. Plus they have bidets! Enough said! Overnight parking is $30 but that's probably the going rate for hotels in that area so what can you do?
Convenient location to little Tokyo shops and restaurants. Thick walls (we partied hard and had no complaints from our neighbors.) Japanese toilets, Spa inside hotel, fast elevators. Not very spacious rooms, the spa was pretty expensive. For the price I paid I didn't get the kind of service I expected. We requested a spacious room, but our friends room was much larger.
Great location in Little Tokyo with lots of good restaurants and stores nearby. The staff was friendly and helpful. The room is a bit dated with a musty smell. There was a panel separated from the wall.
Wifi No breakfast included
The mattress and pillows were extremely comfortable. The room was exceptionally clean. I could tell the staff pays close attention to details. Simply beautiful facility. The staff was very friendly and helpful. Great computer/scanner/Wi-Fi. The parking. We chose not to have valet parking due to the cost. The parking structure next door had a bit of a walk to get back to the hotel and signage was missing but we found our way. Narrow and steep driving in the parking garage. The breakfast was $23.00 which for us was high. I think it should have been in the $10.00 range. For the cost, it would have been nice to have a free continental breakfast. There was no microwave in the room. They have now closed the spa.
I traveled with my 3 teenage boys and we had enough space and room to feel comfortable. The staff was friendly and accommodating. They allowed us to check in early and supplied extra bedding within a few minutes of requesting it. A taxi was arranged for our travel to the airport and the front staff allowed my son to heat up some food. I was very impressed.
location,and i thought everything was 5 star!!!!
Staff were friendly and helpful. Location was good, particularly as you could walk to local restaurants. Swimming pool was tiny. Rooms very small.
I liked everything about my stay at the hotel.
Cleaniness, TV size Location of hair dryer hanging in a pouch on the wall very odd and not correct.Difficult to take out and replace
Customer service clean friendly staff and hotel is definitely a 4-star Hilton in bed was very comfortable Did not have a fridge in my room
The rooms are virtually soundproof; very comfortable sleeping environment with European-style bed linens and lots of fluffy towels. The hotel staff isn't up to date on transportation options or what's nearby. They seemed to be confused most of the time.
Great location. Walking distance to lots of downtown attractions. Staff was awesome and very accommodating. Rooms are nice but small. No vending and no mini-store (Water, soda, snacks, beer, etc.) Closest store is 3-4 blocks.
Our neighbors were fighting and extremely noisy, yet nobody came to take care of the issue.
the hotel was very nice loved the staying the safe deposit located in the lobby insteed of the room they should have safe in the room
The staff was very pleasant. It was a lovely hotel and I enjoyed my stay there very much.
Super expensive breakfast even if we had a "free" continental one included
Really a great location. Room was nice. Staff was fantastic. Shower and bathroom was awful.
Breakfast lounge was excellent. We were able to check in very early by taking handicapped room. Wifi was good. Room layout was nice and residential aspect was nice. Didn't have to prepay. Microwave didn't work and they didn't have a replacement. Coffee wasn't replenished.
Kitchenette, confortable bed and walking distance to Staples Center. Parking was expensive
Location is good. Rooms are big Not worth the money. No choice for breakfast, they are offering plastic plates and forks for the breakfast
great location for Staples Center or Nokia Live. Shopping nearby too. We had an awesome room with a great view! The staff was so friendly! The breakfast buffet was good. The breakfast room had many couch areas as well as tables and chairs. No
The rooms were nice and clean, no noise from the other rooms. service was amazing. Security and hotel transportation was amazing. Best memories will always stay of the first impression that I received when visiting Los Angeles. I give it a five star
Access to downtown area Parking cost