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The spa is very good and the heated pool. The brunch was also good.
excellent service and concierge. great pool. fantastic restaurant and brunch. cool rooms
Interior decorations, bartenders, the lady at Altitude that walked my friends and I to the daybeds, and the drinks Customer service, mixing up the reservations, the room smelling like cigarette smoke after have it serviced, luggage bags were not delivered until after 3 hours of checking in, and the hand held shower head would leak water when the dial to only have the shower head was on.
Excellent experience, very welcoming staff with good attention to detail, well located and very good in-house dining options. Interesting designs used throughout the hotel.
Exceptional and very relaxed service, not at all in your face but everything was possible! The most comfortable bed I have ever slept in and for LA the room was exceptionaly quite. All in all my best hotel experience in USA!
Nothing beside the breakfast
your "english"staff and all the architecture
Everthing Lack of power outlets near bed. But had a wonderful time
Possibly one of the greatest hotels I've stayed at within the Los Angeles county. From a friendly courteous staff, to an impeccably clean room, Sofitel has lived up to its standards as well as exceededing them. -The staff went above and beyond to make sure our stay was as luxurious and comfortable as possible with their luggage assistance, complementary calls, rapid response to requests, and much more. -The room was spotless and featured many extra amenities not normally included in other hotels. -A glass window separating the bedroom from the shower exemplified the uniqueness of this hotel and offers a romantic setting for couples. -To top this stay off, the chefs truly know their way around a kitchen. Our breakfast was delightful and very artful. I highly recommend all guests to attend the restaurants or enjoy a meal within your room. Overall, a wonderful experience at the hotel Sofitel. I will gladly be returning in the near future as well as forwarding friends and colleagues. No comment
Location, location, location Small room, expencive parking.
Excellent service and great suite W views. Signage for gym directions needs to improve.
great room with great view facing the hills on 9th floor i was sick and the maid unfortunately took away my thermos jug with tea, even though i put it off the tray and next to my bed
Beautiful room, helpful staff, comfortable bed. Needed to wear ear plugs as the road noise is quite loud.
It was comfortable enough for me to return for a second time and felt right at home. The staff is genuinely nice without being gratuitous. Love the outdoor cafe for breakfast.
Arrived at hotel at 4:30 pm after a 7 hour drive. Our room was not yet ready. Asked if we could wait at the lounge. The lounge and restaurant were reserved for a private party. They recommended finding an restaurant on the street nearby. We just drove for 7 hours and didn't want to search for a "place" to wait somewhere outside of the hotel. We finally were allowed to our room...which was nothing as shown in pictures. It was dark, dingy with no seating beside the bed. Because the restaurant and lounge were "reserved", and we were too tired to venture out to eat, our only option was room service. We ordered chicken Caesar salad. Although they said it would take 45 minutes...it arrived in 15. A salad with chicken breast on the side. Much to our disgust...as we sliced the chicken to add to the salad, it was not just under cooked...it was RAW! completely inedible. It took 4 calls to room service and guest services to have someone come to our room to witness the meal, acknowledge the error and remove it from the room. This room was 350.00 per night with valet...I've had better treatment in a 75.00 a night motel. I will never revisit this Hotel.
the comfort of the bed We got an upgrade but the room was tiny.
Very nice and clean. Great value and great location. Lower floors can be loud at night if there is an event in the restaurant.
Great location, cool hip vibe Very small room, Unresponsive service, air conditioning in room broken, shower in bathroom was actually worse than an old holiday inn. Things were just broken down, dirty, and nobody seemed to care. For a luxury hotel, a huge disappointment.
Great staff and great hotel, a little pricey for the size of the room but overall great stay Wifi was down with no notice, was on the phone with IT for over an hour
Great staff, great location. Could you some cleaning and updating in lobby and corridors.
This guest did not leave comments about this hotel.
The hotel was very clean. The receptionists were very helpful and friendly. The rooms were very nice.
Nice room and bathroom. Very large shower. Good location in LA. Front desk staff courteous and professional. Pulling into hotel from street is difficult. We had to circle twice around to find an open spot not blocked by cars that were also pulling in to the small overnight parking area.
This guest did not leave comments about this hotel.
The wine and coffee hours The parking costs, cell phone service and the Internet speed
I couldn't use the handset of the phone. It wasn't working.
Location $38 for parking with no alternative options
Very friendly and helpful staff Room was big, but bed was small
Pillows Overpriced parking @ $38 per day
elevator noise was annoying; staff was great other than one issue see below elevator noise was annoying; I purchased two rooms - one for me and my wife and one for one of my employees. My employee was upgraded. Really?
This is a well-located hotel, with good value for money. Our family of four stayed in a single room which had two beds, a huge shower and was quite clean. Bathroom has a separate W/C so more than one person could be in there. TV set up offers bluetooth/VGA/HDMI connectivity, so bring a cable. There are no decent toiletries provided, just soap and a combo shampoo/conditioner. We expected this, so it was fine. Room was very bright, so had to use shades and close bathroom door. We also had foam pillows, which are a little hard.
classic 50's/60's style noisy, hear people talking in the hallway
Really liked the idea of the hotel, but really under construction. The room was clean, but very minimalist. Staff were helpful. The location was great, though. Very noisy. Construction workers moving around right outside our door. And temporary access entrance door was open all the time, so it felt a little unsafe.
The rooms had potential They are doing full on construction & demo while still renting rooms. Loud demo started at 7am & continued throughout the day. All day! Super noisey I'm surprised they are allowed to book rooms! Awful the manager gave us a discount
Bathroom has no mirror; bed is dirty, I have to wear my cloth while sleeping; floor worn out,smell bad.
Hotel staff are great people. The Swingers Cleanliness of bathroom could be improved.
Beverly Laurel is my go to place whenever I'm in LA. The rooms are clean and spacious. The customer service is exceptional, and the staff is more than accomodating! There's a restaurant named Singers 5 feet from the hotel. The food is delish, and I've spotted a celebrity or two whIle eating there. Definitely the hotel to book if you're looking for style and great location.
Very clean, quiet, and friendly staff. Love the Swingers diner attached where you can get breakfast/lunch/dinner anytime. This hotel was convenient to everything we wanted to see in Hollywood/Beverly Hills. We walked to the Star Line hop on-hop off bus tour and were able to go everywhere we wanted. I highly recommend this hotel!
Location Location Location!!!! Right where you need to be! I stay here every time I'm in LA .. The room I had this time wasnt as new/renovated like the other rooms I've stayed in previously. I was a little disappointed but still enjoyed my stay non the less and will definitely return.
The only thing I liked was the location. It is near everything. The room was really dirty and with no manteinance at all. We were awake by the hotel staff at 8 am to see if the could clean the room! 8 am!!! incredible. During our trip to USA we stayed in 3 hotels and this one was the most expensive, ugly and dirty.
Walking distance to 3rd St with a lot of restaurants and shops. Also a 10 min walk to the Grove. It can get very noisy, particularly on weekends when partiers are arriving at 3am and are loud and obnoxious. The management doesn't seem to do anything about the noise.
Enjoyed my stay in a well designed and highly stylized room. It was comfortable and had every amenity I needed.
The staff was very helpful and friendly, the room was very clean and comfortable, parking was great, I loved pretty much everything about the Élan.
The room was nice, the hotel had a good staff. It`s well located, a block from a 24 hs CVS Pharmacy and from a mall with department stores, like Macys, Bloomingdales etc. The hop on hop off sightseeing bus stops one block from the hotel, as well.
the location is good, near to a big department store, and there are some cafe and bus stations.
Good location and price ver reasonable considering location.Staff very friendly Breakfast is very,very simple. Needs a lot of improvement!
The quality of the linen was excellant. We did not want to get out of bed. So easy to sleep comfortably with. The airport taxi driver organised by the hotel was agressive and uncooperative
Location Hotel lobby is old and average.
I loved that I could easily walk to Cedars hospital. The beds were the most comfortable I have slept in away from home. They were experiencing electrical problems so the toaster and waffler maker was not working.
Staff was very helpful. Serving wine, cheese and crackers at 5pm is a special treat, breakfast was good as well. The bed was a little on the rad side.
Good location on Beverly Blvd, walking distance from Macy's, pharmacy and a few restaurants (although LA is not a "walking" town). Cleannes of room. Breakfast included, good variety of items. Friendly and helpful staff. Room is too small if you need space for large luggage. We had a wall as view, with shared terrace (i.e. curtains had to remain closed for privacy). Breakfast time a little crowded, no enough tables.
Location is very good. Stuff ok. Breakfast is for free and nice. Internet for free and fast. Valet parking is 22 usd (tax included) and valet people is nice and fast.The room is clean. The room and the bathroom is small.
Small comfortable hotel in LA and not hidden from LA. Breakfast while watching the morning commuters was actually quite interesting.
it was clean, helpful manager, breakfast.
We liked our stay in the Wilshire Crest : we arrived at around 10pm - the front desk clerk was very energetic, friendly and offered his help without becoming a burden: He stepped outside to help me park the car and made sure we're comfortable in our room. Our room was spacious, simply furnished and clean. Similarly, the bathroom was functional and very clean. Overall the hotel is comfortable and simple. It does not convey any luxury but it is pleasant to stay and definitely affordable. I'd say that in it's price range it's probably one of the best facilities you can find. I think the only downside is the street parking. You will find parking for sure - if not in the street then in the adjacent parking lot across the street. Either options is free. Not a big deal, just a minor inconvenience.
Towels good Pillows smelled