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The atmosphere and comfort was excellent. Very quiet, a homey feeling. Since there is only one flight out from Longyearbyen every day, the check-out on the day of departure should be more flexible, so that it could be postponed until 1 p.m.
staff were efficient and friendly arrival and checkout well organised. rooms warme and comfortable
History of it being an upper class gentlemans club house for the coal mines upper management. Beautifully lined with timber lined walls and many old paintings/photos.
I liked the hotel loby, the staff and location. The room was comfort and pleasent, nothing special. Regular breakfast was good, but the early breakfast for early leavers was a shame. It is not fair to pay so much money for the hotel and to get such a poor breakfast. I liked the atmosphere, I liked the loby rooms (three), I liked the staff and the pancake afternon.
Excellent facilities, friendly staff, expensive but to be expected on Svalbard, authentic atmosphere
A very good overall experience, nothing extremely superb but everything worked well and efficiently. Friendly and helpful staff. An above average breakfast buffet.
Hotel staff were very helpful; dinner buffet was tasty.
Efficiency; I was in my room without delay, billing was equally fast and slick. No.
The lovation was good, the breakfast was good and the restaurant was good.
Excellent service, nice breakfest also available for people who had to rise early, excellent location and connection to the airport
It is well located in centre of Longyearbyen. Panoramic views. Ease of booking excursions, despite issues with new computerised system! Good food, nice restaurant. Comfortable rooms and very helpful staff. Nothing.
Svalbard is just Svalbard. An fantastic experience. No Duty Manager 24 hours a day.
i liked everything from the position to the quality of the service. very convenient for shopping as it was in the center of longyearbyen. the scenery was spectacular. the breakfasts were very good. you had many options of what you could have. also there is a pub integrated into the hotel where they serve international warm food and drinks.overall my holiday experience in longyearbyen was excellent ???
Practcal hotel to stay in for two - three nights when wanting to explore Longyearbyen and its surroundings.
Friendly staff. Interior in wonderful woodbuild; feels really authentic. There is none.
The rooms were spacious and comfortable. Each room is unique in design and decorated/constructed using driftwood and timber. Good sized bathroom with in-floor heating. Be forewarned that rooms do not have TV, telephone, fridge, minibar or wardrobes. I did not consider this to be a negative point, though some people may.Loved the glass-ceiling attic (cognac room)!
nice and clean hotell whit good staff and god location could be a better variation of the breakfast meny