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Hotel room was warm and comfortable, as the weekend weather was poor it was nice to get back to an inviting room. Delay in breakfast - although once we got fed it was great.
the three consierge gentlemen we spoke to were very helpful Staff maybe might smile. If applicable make sure you get your Harrods voucher. We had to ask even though it was included in our package.
The food was excellent, the staff most helpfull. The first room offered was very very poor ,we had to pay extra to get an half decent room
The hotel has an excellent location and a very nice atmosphere. I also enjoyed the restaurant recommendations made by the concierge. The room was a bit noísy (I lived on the second floor).
the athmosphere I had a double room which was evidently a converted single very small no easy chair,insufficient room for clothes and luggage
simply the way in which the staff treated us with so much respect, after we had a couple of problems with our room to start with, they showed alot of kindness, booked us into a different hotel for the first night, free of charge, and then upgraded us to a lovely room for our second night stay in london, we felt very well looked after.
big bathroom and unique decoration of the room. there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.
The very large bathroom & close proximity to tube station. Upon first arrival we were given very small room on smoking floor, so we changed.
The size of the Junior suite was wonderful! The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.
Very nice Hotel. Easy access to public transport. Dealing of staff is very good. If i would visit London again, would definitely prefer to stay there.
Cozy, comfortable, great value for money. Very attentive and polite personnel. Strategic location
The location and the cleanliness are factors which lead me to book, in supplement I experienced an extraordinary friendly staff. Furthermore I adore the hotel's mixture of traditional and new barock style. It was tropically hot in our room. There is no air-condition in this hotel. The window was to small to let efficiently enough fresh air into the room (temperature outside like 17°). They provided a fan, but I'm a type of person who catches a cold when I'm sleeping with a fan directed at me. Due to this I had remarkable troubles to get to sleep.
Very central to all our needs.
The staff were brilliant Needs Air Con
Location of hotel was great. Oxford Street, Restaurants,Theatres and Tube station, all within 5 minute walk. Hotel very comfortable. Staff very helpful.
Spacious and comfortable. Quiet; good breakfast.
Location, Clean First room was verry small then we change the secon room and was ok. I try to use your business center facility but the computer and printer does't work properly. I spend 40 min for internet checkin for flight.
Very out dated in need of refurb. no AC too hot room service food very
Very close to Covent Garden and Oxford Street The room did not have air conditioning and was like an oven. We had to keep the small fan provided in the room going all night.
Nice blend of modern facilities ina traditional building. Quiet, comfortable room and everything just a cut above hotels at a similar price in the area.
practical for my reason visiting London. have stayed a umber of times. Lighting in the bedroom. No bedside lights. Overhead light too strong. Room was cold
We liked the modern decor. Our room was facing the road and was extremly noisy.
Excellent location, nicely renovated, modern hotel We stayed at the end of November and it was exceptionally cold in London. The hotel room was cold and the heater made terrible noise, but had to be on all the time. No heating in the otherwise beautiful bathroom.
Great location for shopping and the theatres and most of the main sites to see. Also had a great breakfast. Size of the room could have been larger for the price paid.
Facilities and location
Staff is very very kind, cleaning is not the best inside the whole structure, but inside our room is basically good. Some very little I repeat very little details that make the difference for this very high level hotel: the holder for hygenic paper was broken, the hairdryer tubular was rapaired with insulating tape and for this reason it was a little sticky, the bath tub had very little splinterings on edge, the window was stopped with a piece of folded paper and in conclusion the tv controller had not the cover for the batteries and it was replaced with a certainly sticky coloured tape .
Central position for Theatres etc
The size of the room - very spacious Not applicable
I found the location perfect for sightseeing. The room was very nice and as a venue is was very good also. Food was excellent:-) I was a shame I wasn't able to access the internet. The solution you have chosen at the hotel did not work for me as my company (banking) apparently have restrictions which make it impossible to lock on to a web browser before the internet access is given...
The TV Breakfast issues No knowlege of local area Language barriers
The upgrade to a superb room on the top floor - couldn't fault it unless that was the deluxe double that had been originally booked. Excellent hotel and well placed for business meetings in the City.
Location was convenient Was cold, old and dirty
Good size room Renovating the place, no heating in room
Location is great. Bed was fine and apples were a nice touch. Gym was okay. Staff was horrible. There were months in the closet--I killed three. They did a lousy job cleaning in general. The sinks and counters were not even wiped down. There was toothpaste/grim residue not wiped up half of the days I stayed there. Dirty dishes owned by the Hilton were left for, literally, a week. The cleaning staff tossed my water bottle even though it was with wrapped up my clothes on top of my luggage and then denied it. I tried to explain the problem with needing a size of plastic bottle for security. They made a lame attempt to make it right after two hours of waiting and complaining, but they could not be bothered to listen or understand the actual problem, so the solution did not work. Great location, but I would never go back. There is no accountability.
The hotel staff was helpful with solving problems that was generated by Kayak/Hotel.com (wrong number of beds in room) while booking. Location is excellent. For a big family like us that needs place to "gather" together the lobby was very useful. Booking by Kayak/Hotel.com generated problems. Number of adults and children per room was not deliver to the hotel. When I asked Hotel.com to change the reservation through the website , NO respond. Rooms are a bit small.
Location of hotel for bars, restaurants and shopping all available within walking distance. Room clean and spacious compared to other London hotels I have stayed in. The fact that there was building work in progress and scaffolding in situe which I understand from reviews on other sites has been going on for quite a while at this hotel.
access to city centre
Breakfast service is very nice. The room was extremely small, poorly furnished and noisy.
Common areas were fine. Breakfast quite good. Location very good. Staff quite helpful. Asked for extra hangers and received them promptly. Good curtains in room (for blocking out light). Useful kettle and tea supplies. The room and bathroom were very very small, with hardly any room to move about. Shabby (and very few) towels. Hardly any toileteries (tiny soap). Cheap looking room; nice linen but low-end pillows and mattresses. Ongoing hotel refurbishing (not previously mentioned) caused cirucuitouts route to room and some noise. 2 days out of 5 no delivery of newspaper which had been ordered. (Although concierge did bring it after it was mentioned).
The staff was exceptional...friendly and helpful....willing to go out of their way to assist. Would stay there again. Gym was excellent and the breakfast was very good.....breakfast was available until 11AM on weekends. Met all our needs.
We arrived to the builders in reception..complete with hard hats and hard viz jackets! There had been no mention of the major refurb going on when booking. I'm sure it will be very nice when finished, but not really the first thing you want to see when entering your hotel.. I'd received a call the day before check-in to see if my booking for two colleagues double rooms (for single occupancy) could be changed to single rooms - I said not, particularly as payment was immediately taken from my card two/three weeks before on booking and the rooms were for business clients. Although I was then told 'ok..not a problem..' this was ignored...and they were put in to single rooms on arrival!
Hotel is clean and comfortable. Rooms are well appointed. Location is superb. Good value for money in a city renowned for overpriced hotels. Check-out was a bit haphazard, otherwise no complaints
location for theatre and access to transport system obviously unavoidable but there was some building work taking place to the hotel
Hotel convenient for tube and acces to London The hotel was being revamped - lift inadequate. Heating did not work. Staff coped as best they could
The location was excellent. I work in holborn and was easily able to walk in. Covent garden very close. The attitude of the staff when the boiler failed. Discourteous and off hand. Almost made me feel that it was my fault. No offer of complimentary breakfast, reduced rate. Not even an apology
I loved the central location,Excellent for a short stay
Nice amenities. Great location. Air conditioning never cooled room completely during a warm spell.
V friendly staff Too hot !
Friendly staff with a clean and comfortable room.
The staff at all levels were friendly, helpful and courteous. Excellent Dark and small rooms. I would not have stayed had I realised the huge amount of refurbishment going on.
The rooms were very nice and well equipped. Based only on this, I would stay here again. The renovations were very intrusive. No elevator access, except through a service elevator, which was always jammed at peak times. No stairs access below the 1st floor, which besides being inconvenient, made me wonder about safety in a fire. No hot water on the second day was literally "icing" on the cake. I have to remember that eventually the renovations will be complete, so I actually might give this place another shot.
Location was very good A little expensive for what it was...
design of room was good (tastefully decorated). Bed/linen very adequate Boiler broke down on 26.11.10 and no hot water for shower or even a wash...only gave 10% discount for inconvenience . Also.. lift not working (had to use staff lift the corridors/reception was a building site...there were no stairs to 1st floor and could not establish where the fire excape was (and staff could not provide that information) Breakfasts were not included in tariff
Good location. Excellent air conditioning. The room had a strong smell of disinfectant / air freshener. The shower did not work.
The security arrangements were good - eg lift doesn't work to go to upper floors unless bedroom key card is inserted. The breakfast was excellent. The staff were friendly and helpful. I thought the bedrooms were rather small for a 4-star London hotel
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
Room was clean and right next to the Russell square underground entrance. Room was small, wifi wasn't free and the room smelled, but in their defense we didn't ask to change rooms. Kind of pricy for a holiday inn.
The hotel provides a consistent level of frienliness, efficiency and comfort. it is well placed for shopping , sisgt seeing and business (city of London banks etc).
Easy access of subway, restaurants&pubs and shopping center No fridge in the rooms so no possibility of drinking cold beverage
Great room and food None
Proximity to underground and centre of London .yet quiet. This was a shopping trip so convenient for Oxford St and Marrlebone Road. Considering how small the room was, it was quiote well equipped. Double bed was so small. Asked if there was a room with larger bed, but told they were all the same size. Hotel was full so no option to change to two singles. Not good for anyone over 5ft 10 inches.
Excellent location Staff did not understand a small glass of wine and kept serving and charging for medium glasses
Friendly, polite and helpful staff, clean facility. Good location. Noisy room location above delivery dock,construction noise one night until 11 pm. Extremely poor acoustics in restaurant (am acoustic specialist in N. America) very hard surfaces,floor,walls,ceiling and other multiple reflective surfaces make for most unpleasant experience resulting in avoiding restaurant second time.
Hassle free check in and out. Very convenient to where I was working in Gordon Square, Bloomsbury and blessed by a 24 hour car park adjacent to the hotel itself and with shops very close. The room was without half of its secondary glazing which meant that it was particularly noisy due to the proximity of nearby pubs late at night into early morning. Reception acknowledged this aspect on departure but failed to offer an explanation for the absence of part of the system.
The hotel is very well located, close to tube stations. the room is small and facilities require renewing. some broken (faucet, door handle etc.). price is very high and is not a decent return for the money
Excellent location: quiet street, but walking distance from British Museum, West-End Theatres, Soho, and even the City highlights. Staff are most friendly and customer-oriented! We experienced a nightly fire-alarm, which wasn't fun, but there was no fire in the end, and the staff handled this very well! Good restaurant, fine wine list. Rooms are nicely decorated, but small. Breakfast far too expensive!
This hotel was simply excellent!
The best affortable hotel in London in my opinion. Perfect location to visit and shop. Free wifi in the rooms. Rooms are small but so cosy.
very friendly and helpful staff. room was very nicely decorated and excellent facilities
Quality of staff rooms too small
Close to all attractions, lovely and quiet, very clean, nice staff
What a gem of a hotel a superb find.From the moment we arrived to the moment we departed we felt special.The staff were outstanding,their eye for detail the friendliness.We own a group of companies employing many people and was well impressed with the high standard that was set.Needless to say we will return and recomend this hotel.well done staff Yes.We didnt stop for more than two nights
Excellent location. Tiny but cozy room with a good noice reduction. Small size of rooms.
We were upgraded to a really excellent room.
Excellent breakfast buffet included in room rates. Hotel staff are attentive and helpful. Scoff & Banter restaurant/bar has limited dinner menu and cocktail options.
Location My room
The attention to any and all details was excellent. The staff in both the front and the restaurant were very friendly and helpful. Nothing
Location Slow lifts
The location, very quiet, relax. The spacios of me beedrom was little
Rooms are hot and small.
The service was very good and SKY rugby was a bonus! The room could have been bigger and the air-con was a bit noisy.
very pleasant stay, just right for the theatre and the shops!
The location and cost Rooms are very small, though are typical for London. Room was on a very very noisy road and difficult to sleep
Location and friendly, informative staff
Location and comfort of room. Bathroom was decent size.
The Hotel was an excellent location for Covent Gardens only 5 mins walk dow the road. The staff were excellent couldnt do enough for you ven upgraded our room for free. Would def return. There was nothing we didnt like, the breakfast was lovely,hotel was so clean and the staff were Fantastic.
Location of hotel was fairly near the tube station and other faciltites nearby When I checked inot the hotel, I had to wait a long time whilst they were checking my booking.I Needed an extra bed and they offered to upgrade me to a family suite afor another 103.50pounds. They then charged me 724.50 for the 3 nights stay.I Realised later that they had overcharged me by 10 pounds because the original booking was 611 pounds. When I queried them the next day,I had to go through 2 other staff before they refunded me 10 pounds overcharge. I hope I have not been billed twice ie once by my initial booking through your website and then by the Grange Holborn hotel.
The room was a good size, nicely decorated, clean. Facilites included TV, stereo, air conditioning which is very important. Bathroom clean with nice toiletries.
Helpful and friendly staff.
The staff were absolutely first class from the moment we walked through the door from the booking in people at reception, the bar staff and chambermaids.excellent No complaints
Staff were very friendly and prompt Room was noisy being on the main road at a junction. I think if two people had been in the room there would have been a lack of space around the bed area as it was a funny shaped room.
Staff was very nice and helpful. The swimming pool is big, facilities are clean. The room was not big but sufficient for a familly with 2 kids. The bathroom was clean, with a bathtube but the w.c. inside.The breakfast was delicious, but a bit expensive. A pity that the swimming pool has restricted hours for kids when you have kids but it must be appreciated for those who have not.
The staff were friendly and helpful. The room was clean and comfortable with tea and coffee making facilities. The bathroom was very small but that didn't really bother us. Despite the double glazing and being on the ninth floor, we heard the noise of the traffic all night.
The staff are extremely helpful and location is excellent. The television selection is poor and internet costs far too much.
Good quality fitments Small room
Good location Small rooms with tiny bathrooms - adequate for a single traveler on business with no luggage but not a Five star hotel and nothing like the pictures on the website.
lovely staff room was a nice size. the room was supposed to be a double when infact it was 2 single beds pushed together that kept moving apart during the night.
Clean, comfortable, staff attentive. The TV was in a world of its own, the remote was scrambled and no instructions to sort it out.
great location, nice breakfast, helpful staff, ensuite rooms very noisy (room facing Gower Street), windows not well sealed, carpet and drapes seem a bit dirty.
Location, location, location. Location was great. Staff were very friendly. As a single woman traveller, I felt very safe at this property. Great breakfast. Single room was very small but functional and clean.
warm ok room small bed dining room far too small had to wait for breakfast and although breakfast small ok but 1 day only had 1\2 a sausage
Location, breakfast,friendly staff, wireless internet Room was ridiculously small. Pathetic, really, given the price (average of 80 pounds per night). Good only if staying for a couple of days. The water pump/pipes are amazingly noisy. Every time you or your neighbour use the bathroom a disturbing sound comes from the bowels of the hotel. Finally, the walls are so thin that you can hear coughing, sneezing and yawning from the rooms next door.
Hotel Cavendish is typical for the line of hotels of this type in this part of London. Smallish rooms, small bathrooms, no elevator, breakfast served downstairs. Exactly what you'd expect if you had stayed in this type of hotel before. Staff was nice and friendly, but... But you also get what you pay for. This hotel's price was lower than the surrounding hotels and it was appropriate. Clean and nice, but not very well maintained. Our room had curtains missing half of their hooks, the breakfast was served with instant coffee in a french press. Nothing bad, but not a bit elegant. So appropriate value for the money. Because of this I would happily stay here again, but don't expect the Savoy.
Staff were friendly and breakfast was very good. Stair carpet was rather worn
None. The quality of this hotel was awful.
Ease of booking in. Occasional noise from people going to breakfast.
The breakfast was good The noise from traffic outside. Hotel was on a main road.
Nice breakfast room very small room
I liked the location. it's close to Euston station and about 15 minutes walk to the centre point and British museum I didn't like the behaviour of the kitchen staff. Their English was poor and they were rude in treating me when i asked them about more bread. Also, they don't care about customers' needs.
It was clean , and warm. The number of shared bathrooms to rooms iks not made obvious enough in the description
Central Too small!
It was very close to the metro station, and it was in the centre of London. The bathroom was poor, and the toilet didn't work. The breakfast was the same each day.
I was able to book a room near to Euston station after being stranded due to all trains being canceled. Bed was comfortable. Poor condition of room - door would not lock, dirty curtains, cupboards falling apart, TV was working but reception was noisy on all channels. Noise from other residents. Did not attempt breakfast. Poor reception staff (one occasional overwhelmed person).
I like the breakfast most. The triple room is too small, but since I stayed there only one night, it's ok for me.
At least it was clean No shower or bath. Had to share a loo!! (First time in 40 years!) Room below pavement level. Very thin walls. Should have left immediately but it was very late when I saw all this.
The Location was great , 10min walk , right into Oxford street, under grounds etc. Breakfast was ok, value for money. Very poor toilet / bath room s, only only one toilet / shower per 8 rooms. Need more toilets / showers , very basic in side. The bathrooms / showers , only one toilet & shower to every 8 rooms , need more of these , for the amount of people staying their. I had to wait 25 mins to go to the toilet ?
You get what you pay for I wish I had more money for a better hotel
location was ideal,staff were pleasant and room was basic but clean.
next to British Museum. Many walkable locations nearby
Everything was good service and room Very good value for money No complaints,
Good value, excellent location.
The friendliness of the staff The outdated style of the room and shared toilet
The service in the Breakfast room was great as it was not buffet. The location was perfect for me. I'm afraid I have some constructive complaints! The residents lounge was closed in the evenings and I did not realise this until I had arranged a rendevous with friends there and was told "no guests were allowed" in the hotel. On one of my mornings when having breakfast I was served the juice, cereal and coffee, but they forgot the main breakfast and I had to forgo that because I had a meeting in the city. I would not judge this badly as it was an oversight, and at all other times the service was excellent.
Friendly staff, breakfast, location. lack of TV
stuff and location
Friendly and helpful staff, very convenient for the British Museum and Oxford Street. Quiet room overlooking gardens. Well cooked breakfast.
Excellent Staff Not enough rooms during peek times of the week
Staff very friendly and helpful. Very clean. Great location. A little worn, could use some paint & updating.
Happy to store luggage before check in and after check out. Good breakfast. Poor shower; shabby furniture.
Excellent staff, fantastic location, great price. Tatty and shabby, didn't look particularly clean but probably ok.
The staff where helpful and approachable. I would suggest that the managers have a night in the hotel as a guest and take off there managerial hat. For example when you have a shower the shower head sprays everywhere. Secondly the temp of the water is to hot and can scold. Then the bath matt had a loose panel which was dangerous. Then when you go to the toliet there is no where to put your key. Finally the pillows where super thin. And no spares in the bedroom to use
Breakfast was very basic but very pleasant, plenty to eat and choose from Staff were very polite and keen to help Very expensive for a minute room(£100)- tiny "en suite" shower was so small you could hardly sit on the toilet. Shower was very rusty and extremely dated, paid £20 extra for the privilege of this private facility Room was tiny and boiling hot and asked for a fan but none were available and was a most uncomfortable sleep due to the heat Beds were really bumpy and old Hotel was a good way to walk considering it was described as central Only 2 plug sockets in whole of room
The Bloomsbury Park was very close to Covent Garden and surrounding area. I thought the breakfast was to expensive, but other than that I was very pleased with the accommodation
The location was excellent - a huge amount of attracttions can be accessed on foot. Close (10 - 15 mins walk) to lots of good restaurants and bars in Soho, Fitzrovia, Leicester Sq etc. Other than the over-priced breakfast which seems to be a feature of most chain hotels (the Starbucks next door was doing well each morning!) the only complaint was the old single-glazed windows in a room at the back of the hotel - noise wasn't an issue but in cold weather it meant the radiator was on full blast 24 hours a day especially as the en suite didn't have its own heater! In fairness though this isn't going to be a problem most days of the year in London just when the wind comes in from Siberia!
Conventient from the underground. needs refurbishing
Staff at the hotel were excellent and went out of their way to help us, they were polite ,courteous,and helpful the standard of the room and bathroom was poor
Very pleasant to have tea & coffee in the room. Thank you. Staff very pleasant & helpful (except for one point - see below). Only one point. The member of staff present on Thursday evening promised to give us an early call on Friday morning at about 6.00 am (we were going to queue early at the British Museum for tickets to the First Emperor exhibition) but we never received a call. Fortunately we also had an alarm clock, so it was OK, but if we'd been relying on the promised call we might not have been in time.
Room was Excellent. Front desk employees were FANTASTIC. The outside appearance of the hotel does not look fresh (needs an outside makeover). The hotel needs a business office room with several computers and a printer to print out boarding passes and not have to intrude on the work of the front staff. All hotels have this. It's time for Thistle Bloomsbury Park.
Room made up every day, clean towels,bed comfortable, staff very friendly and helpful Room decor needs updating!
The bed was very comfortable and spacious. The radiator in the bedroom was very noisy but we didn't realise it was the radiator until the following morning.
The location was pretty good. The staff were helpful. The wall next to my bed was damp with the wall paper peeling off. The bathroom was freezing!!
Everything worked smoothly. No problem whatsoever. Breakfast was ok. As always in London. It feels like the people next door are in the same room. No voice isolation at all. The hotel was also under construction. Terrible smell in the hallway from paint.