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Rooms are quite small but you do benefit from the availability of a microwave and fridge so great if you dont fancy going out to eat all alone
The proximity to Hide Park and Lancaster gate station was a plus, the neighborhood was also quite ok. The room was extremely tight (this was supposed to be a suite). It was so small that I had to take turns with my wife to move around the room.
location is good building is old and smells ,room was ok .
The good location just withen walking distance from paddington station and the free internet Just like every other hotel in london the room size and the bathroom size is unbeleivably small even that I stayed in a suit ( as they told me it was ) but the suit size was just too small that it makes you either cry or laugh !! it was a tiny room that shoudnt be called a suit !!
Location is the only acceptable aspect of this hotel Understaffed. Poor room design.
Staff were nice and cooperative Rooms were very small for the price. Toilets did not have shower cubicles so the water was all on the floor fro the shower
The location was perfect The room was very small, breakfast was disorganised.
location near paddington station, easy access to transportation, and walking distance from oxford street. very little fresh air in the room.the room was so small that you do not want to spend any time apart from sleeping in the room.
Great value for money, just a short walk from Paddington Station Basement room was a little noisy in the morning.
have a good location and staff more helpful
Location is perfect !
Very nice and conveniently located above Paddington Station.No complaints on this one!
Convenient location and can enter from Paddington Station. Good for a quick 24 hour visit. Staff was very friendly. Rooms are dated and no blow dryer in the bathroom.
Location is easy access to Paddington. The service was horrible at the front desk upon check in. Our reservation was cancelled without notice and the hotel refused to honor it (even though they admitted they had rooms). We found another reasonable hotel where the service was exceptional. Avoid this place!
It's proximity to paddington station during the tube strike!
I expect the level of quality when I come to a Hilton hotel. I am pleased that this hotel lived up to that standard. It's a great location especially if you are coming from or going to Heathrow airport. I booked my stay not directly through Hilton and as a result, I did not get Hilton honors points. If you allow a non-Hilton company to offer your product you should also offer everything that goes with it.
The comfortable room and the quiet. The long elevator queues.
Service, room, gym all fine but for the price you are paying for location.
Location, location,location....nothing else. Overprice for just a Standard Hilton Hotel.
Quick room service delivery. Followed instruction and kept booking overnight for dawn check in. No hot water for shower after dawn arrival. Complained, promised to respond but did not. Defeated whole point of paying an extra night's booking for early arrival after long haul redeye flight. No heating in room. Eventually deducted one night from bill as compensation. Very inattentive bell desk.
Good location No slippers offered .no free ontetney
Convenient to Heathrow while still being in London but super expensive. Tea for two at the hotel was 32 pounds ($50) and they gave us one pot of tea, one scone, 3 tea sandwiches, and four tiny pastries. When we asked for more tea they just put more hot water in our tea pot. We finally complained when we saw that a couple next to us got two scones, but we had to go thru the manager and our meal was over by then and we were full from drinking hot water. We knew we would pay a premium by having tea at the hotel but we were tired from our travels and were disappointed that the staff was so inattentive.
Good location. For breakfast, go across the road from the main entrance, to a small cafe on your left (opposite Spice of India) - great breads, cheeses, croissants. Spice of India is a nice place for dinner, too, and if you walk a bit further on, you get to a great pub - Victoria - that has some of the best food, too.
I find the facilities & staff are most welcoming, friendly & always available. I have been using this London Hotel for many years, in fact when it was called The Royal Lancaster Hotel. I do hope it will revert to that title in the future. Thank you to all for making me feel " @ home" while enjoying my stay.
We had a lovely night's sleep on a very comfortable bed. Compared to the bedroom, the bathroom was under par. The bath water took ages to drain! On the plus side, the hotel sent up an engineer within minutes to fix the sink plug which we pushed in too deep.
Great central location but away from main shopping streets. Amazing views from upper floors. On -site parking. Expensive breakfast.
Staff very good. Felt like a top hotel. Nothing.
Location to nearest tube station. breakfast menu with views over hyde park. locality to my destination at the park Would defo return again. The tv was difficult to use remote. Maybe a simpler version. Room was supposed to be a superior one. I saw no evidence of this. not enough toiletries. Beatutifully decorated in public areas, and toilets by meeting rooms were well furnished with soap & cream etc
It was a business trip, and I know London well so not very relevent to me, though I like the proximity to the Park of this hotel and also to Paddington Station. Nothing
Very little. Noise levels; size of rooms; poor heating/water pressure.
Location was perfect for us. The onsight eating facilties were very good. All the staff members were courteous and helpful. The rooms were gery comfortable and well tended to. Just like most of the rest of the world, there's too much fast moving traffic everywhere.
Excellent location--right near Paddington and the Central Line tube. Staff extremely friendly and helpful. Hotel restaurant was surprisingly good. Outdated facilities, comfort of bed and room so-so (room smelled like cigarette smoke even though it was a non-smoking floor).
Pleasant, friendly staff -reception. First impressions on entering revolving doors was good The noise from the doors slamming shut at 4am - slow closing facility on each room would stop this.
Very efficient, clean, comfortable and excellent location
Overall very high standard of hotel, very friendly staff. A great base for a weekend in London.
Nice clean comfortable rooms with close location to rail and tube station. We needn't have worried about being disturbed by the trains no noise at all in the room. Would definitely stay here again. The only small gripe we had was the room only had one spare pillow.
The bar staff and daytime front desk staff were superb. The gentleman staffing the frontdesk in the evening stayed on the phone with peronal calls making it impossible to call down to request a wakeup call. I eventually just walked down to take care of this.
Good location, nice local restaurants, clean rooms, good web access in lobby, attractive hotel. A bit pricey, and television controls incredibly convoluted. Would prefer standalone iPod docking port.
quality of the room cost of WiFi and access to the hotel (no shortcut nighttime)
Arrived in uk, (Heathrow, terminal 5) following long-haul flight and took Paddington Express train. 7-Minute walk with heavy luggage to hotel from train - only about four steps to climb when exiting station. Nice quiet room with bath and shower, tv, hairdryer, complimentary toiletries, tea/coffee making facilities. Liked location very much; close to a mini- Sainsbury's, cafes, bars and restaurants and dry cleaners. Lovely oudoor, amphitheater style relaxing area. Easy access, via short train journey approx 25mins, to Wembley Stadium (best route is Ham./City line to Bakerloo then easy change to Chiltern railway to Wembley). Fabulous breakfast in our room, delivered hot and on time. Overly expensive internet access. Although there were two computers available for free Internet in the lobby, these were normally occupied by children playing games.
very close to paddington train station, supermarket, starbucks and place to eat. they allow me to check in early. and the breakfast was good. and i had to do an early check out to catch a flight, so they gave me take out breakfast.
The bed seemed to be two single beds joined together so there was a very uncomfortable ridge through the middle. Apart from that room was a good size and clean.
Facility. Good internet access. Swimming pool is also clean and tidy.The area is very modern and seems made very recently, Rooms and services are Novotel standard and I like it. Location is a bit issue. Close to Paddington but not from main area (like backyard) and you need to walk 10mins. And some road is not so flat then you would have a little difficulty if you have heavy suitcase. Far to take a walk, too close to take a taxi from Paddington station.
The reception staff were very courteous, polite and extremely helpful. I had been upgraded from an Executive Single to a Double Room, however the Double was tiny - barely wide enough to accommodate the bed, which had to be climbed over to reach the wardrobe. Also, there was no hot water.
great location, renovated, clean small room, elevator out of service
Close to subway and Paddington station. Easy walk to Hyde Park and the rest of the Bayswater area. I felt the room was exceedingly small, with a very small bathroom. Also the air conditioning was not functional requiring that the window had to be left open for any chance of ventilation. This then lets in all street noise.
Staff was friendly and accommodating. Great location, near Hyde Park and Paddington and Lancaster Gate Tube stations. Room was small, but fine for a long weekend stay. Wifi was slow.
The room although small was comfortable and clean. On arrival at the Hotel advised there was a problem with water and moved to a sister hotel in Earls Court. Stayed there one night and then had to move back to Hyde Park Towers as this hotel was then full. Seemed to spend most of weekend packing/unpacking bags and travelling in what were at least complimentary taxis. Far from satisfactory, believe Hotel was overbooked and water problem was just an excuse. Staff very embarrassed by situation and very inexperienced.
We did not have hot water in the shower.will never recommend.
it was decidedly average it was decidedly average
Bad rooms, too small and no hot water!
clean rooms Tiny rooms, no bar or restaurant facilities no air conditioning
The reception area was nice. It said it was a 4 star hotel. It wasn't. The rooms were small with just a bed with stuff from Ikea bundled around it. There was a standing light that was left unplugged as there was no electrical sockets. The bathroom was tiny and just a shower.
Staff was friendly and accomodating requests such as change of room. Also the rooms are tastefully furnished and functional but very small. The size of the rooms is particularly small.
Very nice staff, clean and great location
Room was very small & insufficient wardrobe space
That after 4 days i was going home.... Heating in the room was very poor. Bathroom extremly small and with out shower screen,toilet paper holder on the floor and always wet because of lack of shower screen. No mini bar in room. Room aslo extremly small for the price we paid.
All good standard
Toilet seat in room was very loose.
I believe that a housekeeping staff member mistakenly removed personal products of mine from my room. When I asked the managers about this they immediately checked into it, but said that nothing was removed. I know that is not the case, so it's a bit disappointing that they didn't consider that they perhaps did make a mistake.
It is fairly close to Paddington Station. The entrance and lobby are under construction. What a mess, and noise during the day. I wish I had been warned. Plus, my room was the smallest I ever had. There wasn't enough room to even walk past the end of the bed without sitting and sliding. The bathroom so small that it's really a standup shower with a toilet and sink in it. I will not stay there again.
Free WiFi in the rooms, and a handy work desk where they had outlets for USB chargers and a connection for tv out. Inconsistent cleaning and refilling of necessities, we drank our instant coffee the first night and never got it refilled and our friends got their shampoo and conditioner removed after the first night and never got any new ones after that (very odd). And no free breakfast when using booking.com... something you would get for the same rate if you book directly through their website.
It is new. The single room is so crammed that you could hardly had room for a single luggage. The bathroom is so crammed that when you pulled the shower curtain, there was not enough room to scrub your body.
The bed are soft ,no bath but good shower small rooms, they used every square inch available ,hartly any room for suitcases.General speeking rooms are to small. No taxi available outside, no publick transport,makes it dificuld to move around. this can not called a delux room.
Modern decor and cleanliness No heat in room. Re-located to a second room because of no heat only to have the second room have no heat. Third room had heat but was extremely small (12" between end of bed and tv).
The simple bedroom decor, linen and bathroom facilities. The room service menu is very poor and delivered to the room without any cover on. Very expensive for what it is
Hotel was excellent. Modern rooms, small but well designed and comfortable. Staff were excellent, friendly and helpful. Food in restaurant cafe was first class. Rooms well stocked with necessities and towels etc replaced frequently. Great location, shop to one side, small cheaper cafe to the other. 1 minute walk from Paddington tube station where there is an express tube to Heathrow!
A very smart hotel. Friendly and helpful staff. Excellent food. A lot of noise from the road outside spoilt the first night and the hotel should look at improving the soundproofing of those windows at the front of the hotel.
Staff were excellent. Service very good. Location great. Very close to Paddington Station. The 3 Oçlock in the morning fire alarm! But sometimes these things happen!
Stylish hotel, loved the comfy bed and great shower.Would recommend this hotel and will definitely be back on my next trip to London.
The hotel was very conveniently placed near the station and yet it was quiet. The staff were welcoming and efficient. The room was clean and attractive. There were no bath robes in the room and the tea and coffee etc were not topped up when used. As in most London hotels, the breakfast was expensive and was not value for money.
The convenience central location to transport systems. Restaurant was excellent and staff helpful. Was a bit on the expensive side for the size of the hotel room.
Fabulous quality decor and room provided everything I needed. All but one of the staff I met were great. Checking in was a horrible experience. The woman on reception was not only unhelpful but actually rude and unpleasant and I felt shaken by her attitude, hence my choice of "poor" for the check-in process. However, aside from this, staff were great, which is why I've gone for an overall "excellent" for performance of staff. I dealt with a lovely man who helped me with my luggage and a male receptionist who was very nice and helpful. Also, the wooden floors in my room were very very slippery, and not just in bare feet and socks but also while in shoes! And finally, I struggled to read the code for the wifi and was told that many guests have a problem with that.
Staff, room , facilities None
I was given a small room which was barely bigger than the bed. The shortest path from the work desk to the bathroom was through the bed. The closet/storage space was miniscule. However, the room was spotlessly clean and was well-appointed: large number of outlets on the desk, free water bottles, free wi-fi, led reading lamps, and in-room safe, to mention a few. The bathroom was ultra-modern, and the mid-size shower had rain showerhead which I enjoyed. Staff was exceptionally courteous and helped out a lot. They booked a taxi for me and upon my request advanced the pickup time quickly. They also printed my boarding pass when I emailed it to them. They promptly took my luggage to my room and loaded taxi. Excellent location. Small room.
The staff, including the manager Antonio, was welcoming, helpful and enthusiastic. I've stayed here before and have found this to be generally true. The waitress in the restaurant was similarly helpful and cheery. Very nice shower setup. The location is very convenient -- I take the Heathrow Express to Paddington and walk half a block to the hotel. Shower gets warm enough but not really hot.
For us, traveling into Paddington Station from Heathrow, then out from Paddington to Cheltenham and then all back again a few days later, the location was fantastic. It was also just a short stroll through a nice neighbourhood (with some good restaurants) to Kensington Gardens - and beyond that, to a range of museums and sights. The staff were very friendly. The room was a good size - we expected worse in London and were surprised to see there was room for a small sofa, an armchair and a desk with chair, as well as a very comfortable bed - and the interior design was both modern and fun. Free wi-fi was a real plus. The lift (elevator) was just a bit... fragile. There was a bit of street noise from nearby pubs, but that finished at about 11pm.
The front desk staff went out of their way to be sure our stay was enjoyable. They are excellent. My wife did not like the fact that there was no outlet in the bathroom to plug in a hair dryer.
The staff was incredibly nice, the room was amazingly quiet, and was also the biggest room I've ever seen in London.
friendly staff - they were all nice, efficient, and professional. Rooms were very clean and comfortable.
The friendliness, efficiency and professionalism of all the staff. The comfort and location of the hotel. nothing
The staff we professions and friendly and the cleanness of the are great The location we found difficulties to get the transport and most of the time the taxis couldn't recognize the hotel name
Lovely time all around. Would highly recommend.
Pleasant staff, comfortable well fiited room, fairly quite, close to the tube Not having any tea of coffee making facilties in the room, room slightly on the small side
Friendly staff, excellent facilities, excellent location. We liked everything about the hotel No
Staff were the best feature of the hotel. The room was small, but comfortable but the sitting area needed upgrading. Linens, towels and toiletries were all excellent.
Very convenient location, close to station. Great eating places near by, staff friendly and willing to help, great breakfast
The breakfast was very ok. I booked an executive double room. They gave me room 512. Noise from neighboring rooms came in. Small oldfashioned TV, very oldfashioned furniture and a singleglass window of which the wood was rottened. No wardrobe, but only hangers available.... this was really disappointing. Small bathroom with no table to put your stuff on.... disappointing again, as I stayed there for 4 nights. The staff was very friendly and helpfull.
a basic small room. clean. warm the heating was very good. basic continental breakfast maily toast cereal bread with a bit of tasty cheese. hairdryer in the room and iron available at reception. lift small and slow. if I was staying in london again I would stay at norfolk it was ok for the price. there was nothing so bad that I would complain about but the Hilton it wasn't. nothing It was quite good/adaquate
the kind stuff and the good location - close to bus/tube restaurants etc No
The hotel is well located. In a 5 minutes walk you can access the closest underground station. You could also walk easily to Oxford street (+/- 15 minutes walk) Our room on the 5th floor was furnished very poorly (no cupboard) and the bathroom is by far too small.
Good location, friendly staff, large bathroom. Nothing major. Lock broken on toilet. Given twin beds pushed together even though I asked for a double broom.
the best thinng is the location of the hotel. quick access to Underground and to bus stations. even on a strike day we could take the express train to airport as the station is 5 min walking from the hotel. the basic brekfast was poor. Hotel was in an old building with old windows and doors. this means that it was noisy and cold air was comming in from the closed window. bathroom was very small.
the friendly atmostphere
I only stayed one night, so can't say much. It certainly was adequate4.
the hotel was close to the underground so made travel so easy. it was hot with no air conditioning.
Convienent. The room was very comfortable and had all the right services
Very handy for tube but too small room, you could only open bathroom door half way before it hit the bed. Also we get hot water from both taps!
Location - very close to metrostation and easy access to Heathrow airport Very small room, very small lift
Noise. They were hoovering up at 845 on a Sunday morning which woke us up. Also there was no real help or attention to us as guests when the air conditioning wasnt working. All we got was that we could open the window "if we tried hard enough" as we couldnt open it earlier. Also we were concerned about the security of opening a grouond floor window at night.
our room right next door to bar everytime the door was opened into it , it creaked slowley shut then banged and the staff talked very loudly outside our door about going to bed this was at 3.40am not a great room location, if another room we would be happy with it overall
It's proximity to Paddington Underground and free internet use Room much too small, frayed carpet at entrance to room...VERY Small shower expect to be transfered on check in. It seems to be a regular happening between the various hotels in this proximity owned by this company
The Breakfast was lovely, beds comfortable & the tv had a great selection of channels. There was no proper food for room service or a mini bar in the room. There was also no toliet roll in the room the second day.
room is crazy small. Could not even take the chair under the table out to seat as it was too close to the bedroom. Could not open the luggage if not on the bed. One of the 2 main lights was not working.
The room was very quiet, looking out across the rooftops at the back of the hotel and the bed was extremely comfortable. There was no heating at all in the bathroom and as the outside temperature dropped to minus 2 deg C, we had very chilly showers!
Location. Small rooms, no breakfast.
no comment, ok. you can hear almost everything from the bathroom of nex room.
Comfortable hotel, ample room in bedroom and bathroom. Excellent location regarding easy access to Paddington Rail Station and the London Underground. Plenty of bars and restaurants in the area. No bad points regarding our accommodation at the hotel, except that on departure we requested a black taxi cab to take us to Victoria Rail Station, details below.
Location is the best among all. At a quiet square and only less than 5 minutes casual walk from the Paddington Underground & Train Station. My room is a Club room (Still small but expected) which was clean and comfort. The rate include buffet breakfast which is good too and the breakfast is acceptable with many choices & good service at the restaurant. Reception Staff were not helpful and laugh at guests whom could not find the exit when they came down to the lobby by using the stairs. And the most important is they charge Wi-Fi for GBP 12.50 a day which is very expensive. It is not a 5-Star Hotel!!!! They should also fix their windows as freeze winds leak in the room during the night.
The staff were wonderful There was no natural ventilation or air conditioning in our room which made the nights rather difficult to deal with
Location, close to Padidngton station, Talbot square was quiet and nice street, but still close to everything. Although room was quite small, everything was clean ans suited well for city break traveller.
It was a very comfortable hotel in a great location, minutes from Paddington station and Hyde Park. Reasonably priced for London.Staff very pleasant and helpful. On check out we were told it was cheaper to book directly with the hotel which was incorrect as I always check that prior to booking.
Location was great. Value for money pretty good. Cleanliness was only ok. The 'little things' were not up to the standard I would hope for from a 4 star hotel.
Full breakfast, staff, location Size of the room
Good location on quiet square. Close to attractions, but away from the trafic noise at night. Room very comfortable for 3 people. No!
check in/out was swift
Peace and quiet, and the neatness of the hotel I booked for a double room and was given a twin room which was most uncomfortable. It took a lot of trouble and noise making from me to get the hotel staff to merge the beds together to make it look like a double room as they claimed that they did not have a double room for me that I booked for. dissappointing. I was most uncomfortable.
Staff were polite and tried to be helpful The smallest room I have ever had anywhere -- even in Japan. Many guests were complaining about the size of the rooms. the safe did not work and was not replaced. The breakfast was mediocre at best.
Guestroom too small, exist from the guestroom in case of emergency extremely risky
Location to Paddington and Edgware Road Tube Stations. Good breakfast Single room provided was very compact but very well appointed
I liked the comfort factor the hotel provided. Checking in was a slight problem as staff didnt listen to me properly.
The service and cleanliness were all fantastic - gracious and helpful. Location is also excellent - quiet but close to underground, Hyde Park and lots of restaurants. Smallest room I've ever stayed in and I definitely didn't expect that from the photos. In the end the room had everything I needed but was really small.
The fixtures in the hotel were all new and of excellent quality The room was tiny. No bath, the bed was against the wall and there was no space to sit other then the bed.
Loved the location, attentiveness of staff, cleanliness of room and lobby, etc. Rooms small but comfortable TV Signal was not good, practically couldn't watch tv.
Staff were very helpful, I forgot something in the room and they found it and kept it for me to retrieve Room unbelievably small. Should not be allowed by law! (Probably isn't!).It was 2.5 mt x 2! The bathroom was 2 mt by 70 cm! The bed was just stuck against the window. I had to put the coffee and tea tray on top of the closet, or there wouldn't even be any room to put my briefcase in. Absolutely unacceptable. To reach the room, you had to go through so many narrow corridors and level changes (3 steps here, 2 steps there, etc.) that to do it with two bags was a complete nightmare. I don't even want to imagine what it would be like if you were in any way challenged in your movements.
Good breakfast, functional, close to Boris bike station and Grosvener Vick, short enough walk to west end My room was very close to the street outside which didn't feel entirely secure. It was also small and I would have prefered a room with a bath rather than a shower, although the shower was good. I think the price was competetive.
Beds are good, location is ok. Hotel is quiet. Got an upgrade. Staff was not polite/not interested in guests. Kind of ignored us the whole time we spent there.Room is very small, even for a Club Room
Location is good, so is facilities, esp. pc and shower
Nice clean modern rooms & good location Nothing
Nothing. My reservation was not done and the staff did not have a clue about anything. Rooms too small and cramped.
it was amazingly quiet for London, and the shower was very efficient and very easy to adjust to temp. desired I realize it was an inexpensive hotel but I have never had such a small towel, it was the size of a bathmat, surely they could be a bit larger.
Good location on a quiet street. Free internet in the rooms and free wi-fi in the lobby. Free upgrade to a double room. Friedly staff. Hotel seemed to be in a good condition. Even the double room was too narrow - you'd had to walk sideways past the bed. Breakfast was ridiculously expensive so we did not even check it out and chose to eat elsewhere.
Well located Very small room
convenient location to Paddington Station Room in general and shower specifically were very small, even by European standards
It waa our third time staying at the Shaftesbury and we like it. great value, good location and great staff i wish they had a gym, but I don't think many hotels in London have gyms
Location Rooms were very small. Not a 4 star hotel
The ability to go away from the hotel on a daily basis. The rooms were so small it was not possible to change opinions in there.
excellent location, friendly staff
clean pleasant hotel,staff polite and helpful.breakfast good value in pleasant surroundings.close to tube station
Reception staff were very accomodating in letting us use their computer and printer to print off boarding passes. The locks on the windows were very poor and did not work. Even though we were on the top floor i was still concerned about the security of the room.
Friendly stuff, clean good location.
Location is great, right next to Paddington Station & 3 different tube lines. Staff was pretty courteous and polite, just seemed unable to help with anything a lot of the time. They lost power on the last day of my stay causing me to oversleep and miss a meeting. Guess they slipped a notice under the door that I didn't see. More annoying though was just the lack of amenities at the price point I was paying. Not a good value for the money IMO. No mini fridge for 230+ USD a night? Entertainment was messed up too, ended up getting charged for 2 movies, neither of which I could finish because they errored out halfway through and there was no way to fast forward or resume the movies other than re-starting them and watching them again from the beginning. I called the front desk and asked about this, they ensured I wouldn't be charged, I was.
Location , breakfast and room were just what I needed for short stay
Excellent Hotela nd fabulous location right beside Paddington with great access to the tube. Rooms were very clean and modern. Highly recommended.
Very clean and modern
The hotel was chosen for its location. Great to have the underground stop just outside the door and to have the Heathrow Express literally minutes away. Paddington is an interesting neighborhood as well, especially for ethnic food dining. It is somewhat reasonably priced, which is a good thing, but you don't get a lot except location for your money--important to keep in mind. Rooms extremely small. Yes they are booked as compact but still--more like large train compartments. Rooms and halls a bit threadbare in spots, showers not all that terrific to use. Could be called "cozy," but little storage space. Front desk personnel not all that outstanding or attentive to their duties (like properly executing wake up calls, etc.) Garfunkels breakfast pretty bad.
Very little was good. Location was okay. The restaurant associated with the Hotel was good but was not managed by the Hotel. Room facilities - no hot water. No refund, no alternative room. Reception staff unable to understand concept of a VAT receipt.
The location next to train and tube station, cleanliness of the room and polite staff. It's not possible one year before 2012 Olympic games in London to charge for the internet access Wi Fi or cable even at the lobby when all around the world hotels offer it for free (even the MacDonald's next door had a free wifi.)
Great room - perfect location.
Contemporary king size bed, near by public transport and good attractions. High price for room size and quality.
Comfort, cleanliness and helpful service