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the quirky interiors are delightful and the staff very cool and accommodating.
The hole package. Beginning with the (warm welcoming and lovely) manager over the (beautiful designed and clean) rooms and ending up with the (homemade, healthy and with love prepaired) breakfast. Our best stay ever - in a city hotel. Absolutely nothing
excellent very personal customer service in an incomparable atmosphere with super location and special concept
The fantastic customer care by Antonio (manager) and his staff and the fabulous designer atmosphere and art in the hotel.I was on a week's vacation with friends who were staying nearby and wanted to stay somewhere a bit "different" and quirky. Rough Luxe definitely fitted the bill! The bed was extremely comfortable with lovely bedlinen and there was a ready supply of handmade bath products which smelled delicious.The breakfasts are excellent and the soda bread and other produce are freshly delivered every morning. Antonio and Leo are a mine of information and delighted to advise guests on whatever they need to know, providing maps/ names of restaurants, galleries, exhibitions, routes etc. Nothing is too much trouble. I was loathe to leave! Absolutely nothing - it was exactly as described on the website. It is worth noting the building is Grade B listed and the space for hanging clothes is limited. Carry a few extra coathangers!
cool design, great breakfast, friendly service very small room, road noise, no mirror. No hanging space beyond the one coathanger. no hair conditioner.
Excellent bedding and bathroom in a hotel that's a bit different from all the chains. Leo the manager was professional and thoughtful. Breakfast was wonderful. The location is a bit noisy at night.
a nice pleasent nature of staff, followed by lovely clean room . recommended.
This hotel is more clean that a pharmacy. The staff is very polite and helpfull.Breakfast-fabulous.I had all the time a good connection for my laptop.The location is excellent; it is a safe place for a woman and I hope to stay again .
convenience of area lack of parking for guests also expected a double bed and a single
Clean and nice bathroom Bathroom had no floorheat so it was too cold. Breakfast was too simple, no bacon and eggs. We were unlucky to have visitors from Poland above that made alot of noice during nighttime, and the hotel staff spent too long time to deal with it.
The location in terms of near to everything Noise due to a) Location and b) paper thin walls
We stayed only one day, it is very close to the center and it was relatively cheap. We could here people from upstairs.
clean rooms and the location There was no lift and no brown bread for breakfast
Hotel very clean, good position Room very small.
I did sightseeing. The hotel is located in an excellent place.
The price was very competitive for the area. Freindly enougth, and the premises was quiet. Free internet was also a plus. UNcomfortable bed. The room was fairly small, not enougth to put myself off but for a couple I tihnk it would be too small.
room cleaning and new towels every day, located close to Victoria station and many shops the stairs: over 40 tight narrow steps for upper floor rooms, the ceiling: you could reach it with your head if you are about 2m high, breakfast: poor and tiny breakfast room, tiny bathroom cabin, defenatly not worthing the price
Lovely furnished rooms Breakfast room very small for number of rooms
the room was very clean and spacious. The let us store our bags all day after we checked out.
It's a great location and the staff were friendly. Our room had a torn unclean carpet. The room was small for three people. We had a bloodstain on our undersheet and a badly stained matress we discovered the next day. The room had an off smell. We had booked for 3 days but left straight after the first night. We will never stay here again and I suggest you don't there are plenty of nice hotels in the area. If you want to see photos see my trip advisor post.
Big screen TV Bedsprings were sticking out of the bed in room 207. Moved to room 209 for second night but the bed linen was dirty/had not been changed from the previous occupants (there were actually pubic hairs in th sheets). We ended up sleeping on top of the bed both nights. Carpet was badly stained. All the Reception staff are foreigners and are barely able to english - the atmosphere was not welcoming/friendly.
the bedroom is very modern, small but comfortable and clean the sitting area for breakfast is in the reception area and I found it very small
Stayed in a family suite and rooms were a good size for the area - close to Buckingham Palace and Victoria Station - within walking distance to Harrod's Shopping. Goog value for money in great upscale nieghborhood. Nothing - would stay there again and plan to return again!
The location and friendly staff Poor TV reception and very small shower room
Convenient. Small breakfast area.
great rooms and location...warning !!... the stairs to the rooms are very steep narrow and challenging..no way that older or less mobile people could stay here ...in other countries I doubt it would be legal to have stiars so difficult in a public building... the stairs
Well situated for central London Rooms too small. Having to pay for wifi connection
We liked the refurnished rooms, very clean and beutiful. The continental breakfast was very good and the service at the breakfast room very good! The location near Earls Court Underground is very convenient. I tryed to get in contact through e-mail in beforehand to see if I could have a large room but I didnt get any answer from the hotel. If you are easily disturbed by noice you should ask for a room on the frontside to the street, because on the backside you hear the trains coming and going. For us it was no problem, but it could be for other persons.
The room was very small, but entirely functional. As I was on my own, it exactly met with my requirements. Quite a lot of night time traffic.
second time that i overnight there, this time i got an apartment that it is quite nice even if it is in the basement. not so much to say. fair hotel, they have to do something for the breakfast room there is not space to pass true tables
Staff lovely. Hotel bedrooms way too hot and back bedrooms very noisy. Windows would benefit from double glazing keeping outdoor noise down and perhaps enabling heating to be turned down
Very good location in London.Efficient reception staff . When I arrived I got the 4 W appartment - a nightmare.Smelly, messy, cold, no telephone, bad TV, dirty cups on the cupboard..etc ..Then, after complaints they changed me to a nicer one - and I was happy - nice reception staff. So whatever you do , stay away from 4W ! (Breakfast- very basic and lack of space)
Very pleasant hotel and staff
We were in the apartment part of the Mayflower. We had booked an efficiency room and they gave us a free upgrade to a one-bedroom, which was great! It was located very near tube station in a nice area.
The room was beautifully presented but the double bed was two beds pushed together which resulted in a deep groove between the two beds. So it wasn't as comfortable as you'd expect
decent staffs and breakfast, very mordern probably refurnbished recently... a good location near the station as well... room and bathroom are quite small, quite noisy because it was near the station and close to roads
the location was suitable for my needs, the hotel staff very kind my room was too small
The staff was excellent -- very accomodating. The room decor was pleasing and the location was great (close to a tube station, and lots of restaurants and pubs in the immediate area). Noise from the underground trains kept us awake when we stayed in a room at the back of the hotel, but staff were happy to switch us to a room at the front of the hotel, which was much quieter.
close to london centre and tube station lack of parking, close to hospital
The convenient location - this made all of the difficulties and disappointments worthwhile (just about) The very small room, the shower that doesn't spray, the television that doesn't work - and the rather unpleasant smell in corridors and dining room.
The proximity to Euston Station. The hotel was clean and comfortable and the continental breakfast was convenient and no-fuss
The breakfast was good and plenty of it with very efficient staff on hand. The space in the bedroom and ensuite was a bit tight.
bar staff very good plus reception to much road noise from police and ambulances
the breakfast is perfect. the cleanlesss of our room was ok. room was so small.
friendly staff rooms were smaller than picture might indicate
Excellent service, general cleanliness, convenient location, good selection at breakfast and very competitively priced Bed was rather too hard for our liking, and rooms are very small.
Although very small the room and bathroom were very clean and tidy. For the price paid the room was tiny. The traffic noise from outside was incredibly loud. The main reception of the hotel was shabby and the glass front doors had been smashed and were held together with tape.
Very convienient location, easy acces by tube, good breakfast small room
Too small rooms and also too small breakfast room for so many people to have breakfast in a rather short time. It was totally chaotic
Beds are o.k. Staff is friendly and helpful. Pillows are slabs. Pricey for what you get, but everything in London is pricey. Continental breakfast is on the low end of fair.
room and above all toilette too small
It was just a short walk from Pimlico and Victoria- ideal for sightseeing. Our room ( for 2) had a double and single, with a nice shower and plenty of hot water. Fairly quiet, though the traffic started early. Clean and comfortable beds.Small lift was useful to get the suitcase up 2 flights. Breakfast room was a bit cramped, and there wasn't much choice. No free wifi.
Nice and friendly staff. The room was small, but it was clean. The bathroom was new and everything worked perfectly. The hotel is worn. For example; the elevator is small and dingy it doesn't work all the time.
Beautifully decorated, fantastic location and the breakfast was good. A handy hotel to know about for future visits to London! Very noisy as the rooms are so close together - we could've just been unlucky with our neighbours though!
Staff Friendliness Room far too small and claustaphobic. Bathroom unhygenic due to cracked basin also the 'pop up waste' broken, and water emptying very slowly. Bath shower head rusted and unhygenic.
The bathroom was nice. Reception was cluttered. The hallways were grubby and looked like they needed a good clean. The stairs leading down to the breakfast room were stripped bare, and the whole place smelt of bleach. If it was being decorated, some sort of warning would have been appreciated.
friendly, helpful staff; good location; reasonable price very poor breakfast, tiny/uncomfortable dining room; no double glazing/noise insulation, therefore room was quite loud
the room was clean and the towels were changed everyday which is of course important. the stuff at the kitchen were not so kind and once we were told to go earlier for breakfast the next day (in not such a kind tone). All this because we sat 5 more minutes from scheduled time.