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Comfortable bed, light excluding curtains, very useful small kitchen area,good bathroom. Staff courteous. Awful view from bedroom window, sitting area of room very dark. Not enough staff on reception for booking in felt rather like a queue waiting for tickets. Housekeeping took 30 mins to respond to request .
The staff were extra friendly. The spa is closed on weekends.
The room was excellent and very comfortable. However I found the pillows were too soft - apart from that I like everything else about the room. Breakfast was not included in the room price and I thought the breakfast was overpriced. We eat breakfast close by on the Southbank rather than at the hotel and found it to be much cheaper. Also the quality of where we ate our breakfast was very good.
Great location from this clean and well maintained hotel. Has a high end feel but at reasonable prices. Sometimes it can be too popular but the hotel copes well and the staff have always been cheerful and courteous.
Room were lovely Staff efficient and friendly Lovely hotel Rooms were far too hot at night Breakfast area - Shown to a table that was not laid up but dirty then had to stand and wait until waitress cleared cleaned and re-laid. Bits of food below by our feet. Breakfast buffet lovely except cooked breakfast, dissappointing in lack of choice of egg and most food only warm, scrambled eggs cold.
Rooms were superb. Service was excellent.
locations Cleanliness of my room
The studio room was superb and also the view from the room. The location is perfect. The staff at check in. There was litter in the room.
Very helpful staff.Very clean. Perfect location for quick wkend trip.
Excellent location friendly staff
It was just average to us. Nothing impressive. It was again, fine. Nothing terrible either.
very clean, well positioned ,clearly very new and up to the minute in terms of facilities Staff at desk not able to deal with simple requests had to be dealt with through guest services and initially would not even dial the appropriate extension for us.
Concierge people are very nice. Single room has no place for luggage
location was fantastic no
very central fantastic location.
Location is good Size of the room, the bed and the badthroom is too small, (very small).
location choice of food in restaurant
Access to tube trains This hotel is not a star hotel. Rooms are very small
Very over priced
The hotel is in a good spot, next to oxford street. breakfast was an extra £9.95 each per day.
A nice complimentary breakfast the following day. We booked a table for 4 in the hotel's Italian restaurant for Saturday 27/11/10 at 5pm in order for us to attend a show. When we were ready to eat we were told that we didn't have a reservation as this restaurant did not open on a Saturday night. We were however placed in your Japanese restaurant without too much bother. Better communication with guests would be better.
Location. Location. Helpful and pleasant staff. Cold room in morning. Too few lifts. Lack of TV channels.
We went on a weekend away because he had tickets to see Harry Potter and the cursed child, which the hotel was a short five minute walk away which was great for me and my friend to get there as it was over 2 nights. However we were never informed that there was to be building works happening throughout February. This resulted in there being no room for a reception desk and little to do in the hotel as everything was cordened off. As for the rooms, they were small and dated, they also didn't have much of a blind for the windows. As there has been a neon lit build finished across the street from the hotel, the room was lit up all night. To add to this there was a false fire alarm at 4am in the morning which no one came to inform us about but we could barely hear it from our room. The shower cubicle was really small with a really powerful shower that wasn't pleasant and to top everything we had a cockroach crawl into our room just before our departure that resided under our bed. All in all multiple things went wrong with our stay and I wouldn't recommend.
The room was very clean, well equipped and comfortable. The front of house staff seemed disorganised, we checked in at 10am and left bags, got a call at 12.30pm asking when we would be arriving and had to explain had checked in and paid!!! Were advised that bags would then be in room when we returned, however, when we did get back only one of two bags was there. After calling reception eventually went down to find bag was still in the lobby not even locked away. Bar was not open due to staff being late and would have expected this to have been open all day for a 5 star hotel. Alll in all the front of house staff, with the exception of the doorman who was excellent, were definately not up to the standard of a 5 star property
The proximity to Oxford Street and the West End The room and bed where surprisingly small for 2 grown ups with luggage. We didnt really have any space for our luggage or what we shopped. Needed to place shoes in bathroom.
Excellent, friendly ervice Nothing major
Club room ,Location and the staff was wonderfull,, Nothing really ..
I was due to meet my mother at the hotel, she arrived 30 minutes before me and was made to pay the full amount for the stay, even though she repeatedly informed them I was paying and they had my card details. After locating my room i was in a state of shock as to its cramped size and airless atmosphere (5* with 5* prices!). i then went back down to reception to find out the location of the pool and gym also to request a hotel information booklet and directory and a room service menu, (This never materialised durinng our stay. I was informed that the pool/spa/gym was not open yet as the hotel was still being built. Also the main restaurant was not open yet but we could eat in the bar if we wanted.
Situated in the middle of London, yet absolutely quiet. Excellent service and facilities. Just a small detail: We didn't get the TV in our bathroom to work.
Well kept and nice environment Hopeless service of refreshments in lounge, no service of wifi and utter neglect when this was brought to the attention of staff
Interior design, modern, location My double room was a bit tight
Althoug the room size was a bit small, it has modern accommodation, functional, clean and the hotel is very well located, close to the Marble Arch. The bathroom is high standard with TV set, large bath tube and other minor things. The room location in the basement for long stay is a bit depressing. I was not expecting this when booked a "superior double room." Moreover, as a Brazilian visitor, I suggest that the available Brazilian TV channel should be changed for a better standard because the one available was a network of an evangelical church of low ratings and deplorable programming. It could be replaced for a GloboNews, BandNews or, at worst, a Globo TV broadcast.
Room lovely not easy to use safe in room
The Executive room was fabulous, very spacious and large. No
the room was very clean and the tea garden is impressive the decoration of the rooms are very old also no cattle in the room , tv also very old style
Location, cleanliness Hard bed, unfriendly staff
rooms, lobby location from center
Great hotel, friendly and helpful staff, clean, well organized, big and comfortable halls, good security, good food, and excellent service. Limited television satellite news channels (no CNN), limited television capabilities or a little bit difficult to find channels especially when one press button number 1. It doesn't recognize the difference between 1 and 11. Also it wasn't easy to find local BBC channels. No channel paper list in the room .
good and nice concierge, quite charming atmosphere overall stains on the linen
The servIce from the staff is among the best I have experienced!
the rooms was large and comfort
A beautiful hotel with a lovely atrium, we were offerred an upgrade when we arrived to a larger executive room. It was lovely with a views over the atrium and restaurant. It would have been nice to have had a window open for some fresh air..the double french doors were both locked. We did have difficulty with no hot water in the evening but this was dealt with very promptly and to our great satisfaction,
Ease of getting in to central london via LUL slow service
Hotel room was warm and comfortable, as the weekend weather was poor it was nice to get back to an inviting room. Delay in breakfast - although once we got fed it was great.
Very nice Hotel. Easy access to public transport. Dealing of staff is very good. If i would visit London again, would definitely prefer to stay there.
The very large bathroom & close proximity to tube station. Upon first arrival we were given very small room on smoking floor, so we changed.
the athmosphere I had a double room which was evidently a converted single very small no easy chair,insufficient room for clothes and luggage
The hotel has an excellent location and a very nice atmosphere. I also enjoyed the restaurant recommendations made by the concierge. The room was a bit noísy (I lived on the second floor).
big bathroom and unique decoration of the room. there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.
The food was excellent, the staff most helpfull. The first room offered was very very poor ,we had to pay extra to get an half decent room
I have stayed at Hotel Russell now a number of times, both as a single traveler in a single room, a twin room with my mother, and a double room with my husband. All rooms were comfortable and spacious enough for our needs and comfort. Breakfasts are very good quality too! Staff polite and helpful and location brilliant. I couldn't stay longer!!
simply the way in which the staff treated us with so much respect, after we had a couple of problems with our room to start with, they showed alot of kindness, booked us into a different hotel for the first night, free of charge, and then upgraded us to a lovely room for our second night stay in london, we felt very well looked after.
the three consierge gentlemen we spoke to were very helpful Staff maybe might smile. If applicable make sure you get your Harrods voucher. We had to ask even though it was included in our package.
The size of the Junior suite was wonderful! The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.
The room was just big enough and was practical. The bathroom was excellent. TV was provided. I would like to be able to make more than 2 cups of tea or coffee! I take sugar and that was in limited supply.
the hotel is so close to the theatres on the Strand and Covent Garden, it makes it so convenient. There was nothing I didn't like but thought the £8 charge for an ice bucket from room service was a bit steep!
I liked the location, and the clean, bright room that had good bathroom space and a reasonable work surface. Similarly priced rooms in London are often very cramped and/or quite worn down. a really nice (and necessary, in our case) feature of the room is the sliding solid wood shutters that completely seal off outside light. This was my third or fourth stay at the sph. The weatherstripping around the windows was completely shot and ineffective, so if we had the shutters open, a powerful draft whipped through the room. There was a cold snap in London at the time, so the result was that we couldn't open the shutters and curtains to enjoy daylight. Also, as our room was over The Strand, it was very noisy at night. However, I would definitely stay again
Service was excellent, especially Francesco who made us welcome from the moment we stepped through the door. The hotel was extremely clean and very close to the metro station and Trafalgar Square Room was on the small side.
This is the best location in London, steps from Covent Garden, an easy walk across the Waterloo Bridge, convenient to theaters. Thanks to recent renovations, rooms are contemporary and comfortable; staff is friendly and helpful. I have been staying here off and on for more than 25 years! The food continues to be marginal at best, and not a good value for the money. Fortunately, there are many good and reasonably-priced restaurants nearby.
location was excellent The room should be renewed as soon as possible. They sold the London of map. It should be free of charge.
Very central location, good value for money
Excellent location, very friendly staff, nice clean rooms.
Everything was perfect
Staff was really friendly and ready to help.
Very helpful staff.
The Hotel is well located, close to the underground (important in London), the staff is wellcoming and friendly.Rooms are ok, nothing fancy but clean and comfortable. Breakfast is poor, and cheap... needs to be improved..
Special deal from your website so really great value for money
the breakfast was really fantastic. the location as well The mini bar count automatically when you take any thing even if you return it back to its place. (like many other Hilton's). and because I have children, I always asked for the mini bar to be empty. However, in this Hotel, they asked me to pay 25 Pound to have this done. So, wither you guard the fridge from your children, or , you have to pay 25 pound. It is really silly policy from the Hotel manager.
Location of the hotel is very good and near to oxford street , 5 min walking. distance If you need any thing in your room it takes too long , and sometimes they forgot.
Shower was broken when we got into room, though they did send someone rather quickly to get it fixed. Also bar was understaffed and had long wait times.
We had all the facilities we needed and it was clean and fresh Nothing
Very close to 3 Underground stations.
Very comfortable beds location was a little far from downtown
Handiness for Tube and West End Alas, a leak appeared in ceiling - water pouring in, so had to be moved; free breakfast afforded + 15% discount, but hassle at the time
Location was excellant for shopping walking distance to Oxford Street and right next to subway if you needed to get around London
booking online and when we got there they had no records of me booking a room which my wife got a bit upset about because it took a while for us to get a room
Location is perfect !
Rooms are quite small but you do benefit from the availability of a microwave and fridge so great if you dont fancy going out to eat all alone
The location was perfect The room was very small, breakfast was disorganised.
location is good building is old and smells ,room was ok .
location near paddington station, easy access to transportation, and walking distance from oxford street. very little fresh air in the room.the room was so small that you do not want to spend any time apart from sleeping in the room.
Location is the only acceptable aspect of this hotel Understaffed. Poor room design.
The good location just withen walking distance from paddington station and the free internet Just like every other hotel in london the room size and the bathroom size is unbeleivably small even that I stayed in a suit ( as they told me it was ) but the suit size was just too small that it makes you either cry or laugh !! it was a tiny room that shoudnt be called a suit !!
The proximity to Hide Park and Lancaster gate station was a plus, the neighborhood was also quite ok. The room was extremely tight (this was supposed to be a suite). It was so small that I had to take turns with my wife to move around the room.
Great value for money, just a short walk from Paddington Station Basement room was a little noisy in the morning.
Staff were nice and cooperative Rooms were very small for the price. Toilets did not have shower cubicles so the water was all on the floor fro the shower
have a good location and staff more helpful
The Blakemore is an incredible hotel. It is extremely clean, beautiful in every way. Although the rooms and location were perfect- it's greatest asset is ira incredible staff- who were competent, polite, well-versed in their jobs, -and incredibly customer focused. It is a great hotel.
it was a nice hotel but room 002 was ground level and noisy the noise from the road and the heat in the room
The room was large,clean and nicely furnished.The restaurant was small and friendly. Food was delicious. So good I didn't have room for a desert much to my disappointment!
The helpfulness of the hotel's staff and it's convenient location. The room was small but reasonable for the price I paid.
Proximity to tube stations, warm, comfortable & Quiet, good breakfast & evening meal,near Hyde Park & lots of taxis available. Small rooms, I would have liked to make tea in a teapot & a jug of milk with my breakfast.No food available between 10am & 530pm ie On arrival & departure.
Allocated to a smokers room. Pillows smelt of smoke. No control over very noisy and inebriated guests arriving at 0200 hours and later!
I had a room in 5th floor (516). Bad water pressure...
The welcome was lovely, the atmosphere calm and the staff knowledgable. The suite was clean, comfortable and well presented. All in all, a hotel I would recommend. There is only one lift and it can be a little slow to arrive
the breakfast! well worth the extra money. the constant noise of the tube in the room the only respite was from 12pm to 6am.
Location is great as merto station was only 5 minutes walk and bus station even closer. Staff was very helpful and the street where hotel was located was quiet at night. Hotel is in very nice historical building (at least it looked so). My hotel room was very cold, but so were all other public places we visited - be prepared. We had breakfast included in reservation, so having to pay additional amount for cooked breakfast was also a surprise we didn't expect, as continental breakfast was rather poor choice for room price. Rooms are a bit run down, mine had closet with no doors that oviously were there before. But we survived and enjoyed our stay :)
The location was convenient for the tube and it was a fairly quiet street.
10th floor room Noise for rooms overlooking the railway lines
Staff were very helpful. Nice clean looking lobby. Good fire escape facilities. At check-in were trying to charge us for an extra baby cod (child < 2yrs) while in the initial advertisement baby cods were free of charge. After a short but crisp discussion showing them booking info on paper printed from the site, staff finally admitted the cod was indeed free of charge. Phone charges for local calls are ridiculously expensive, real robbery. Looking at the quality of the rooms, the general service facilities and costs, and comparing with other hotels, a 4-star classification is overrated.
Great value for money. Good sized room. Breakfast was really tasty. There have been negative reviews about this hotel, please ignore.
parking room cleanliness
The friendliness of the staff, nothing was too much trouble for them and they were always smiling and extremely helpful.
It was good returning to a hotel we knew where the staff are very friendly and helpful.
Handy for the Albert Hall and Kensington shopping
Position, good value for money, friendly staff Room was above train track ( London Underground) so was very busy
What I liked about this hotel was the close vicinity to Kensington gardens and the underground station we stayed at this hotel two times this trip, The first saty we checked in early, the only room available was at the mezzanine. though it was a non smoke room, the room smelled badly and the outlets for the laptop were hidden behind the refrigerator. The second time we upgraded to a better more expensive room , which was nicer but also showed some bad points, the exterior windows seals were partly gone, and the airconditioning which looked ancient was noisy. Overall my impression was that this was once a great hotel for its day but today is in dire need of maintenance and repairs. Also the exterior looks very dirty. The prices are very high compared to the room you get. Overall I don't think I would make use of this hotel again.
Dinner was excellent
public areas look really well, staff very good and very convenient location I perbooked internet access but it did not work satisfactorily. When I reported it a new connection was brought up fairly quickly but I had been very inconvenienced overnight and in checking in online in time and on checkout the front desk staff did not appear able to handle a request that some deduction to the 24 hour rate be made.
This hotel is the quietest in london
Very luxurious, extremely friendly staff and a probably the best breakfast I've ever had at a hotel. We were there for our wedding night and the hotel very kindly upgraded us to an executive suite. The fact the hotel manager had hand-written a (fairly lengthy) congratulations card, and left us some 'congratulations' sweets and cakes was also a very thoughtful touch. Would highly recommend for a treat or anyone looking for a bit of luxury in London.
The hotel is very beautiful, confortable and the staff very nice and helpful. The location is perfect for a stay in London, long or short. Very, very clean!
The location and the high standard
The Langham is an old fashioned 5 Star Hotel. In other words it deserves every one of the stars. Maybe it costs a bit more, but nothing is too much trouble and the staff are that great blend of friendliness and efficiency with not a hint of snobbery, which of course is a true sign of class. A great location and a real feel of opulence.
I loved the kingsize bed
Was a very good stay and the room was perfect. The location is perfect and the lcd tv in the room is amazing Everytime i tried calling the concierge they never picked up
Of course as always staff courtesy and the overall service is the main reason for us to stay at this hotel, despite the unpleasant experiences we had this "time only" with some of the reception staff upon our arrival which I will mention in the other Box. We are a regular customers and we know the level of services of this hotel however, we were totally shocked by the low service offered by your Supervisor at reception area Mr Sabestaian which was way below expectation.If he continues there he will certainly cause more damages to hotel reputation, Hotel mgt should consider giving him more lessons on customer service. Ms Suzana was of the same Category!. The rest of staff at the reception and other places were absoloutely all stars.
Everything. Its the nicest hotel I've ever stayed in.
the whole thing hotel was lovely the rooms staff the decor everything was nice choice of food and drink was great cocktails were amazing we wil def be looking to stay again in near future. was our friends birhday and they went out of there way and made occassion special cant wait to visit again
The hotel is located close to restaurants, shops and is a short walking distance from excellent theatres.The hotel staff and facilities lived up to a five star experience you expect from the Langham reputation.
excellent service from all staff, good lively bar, and good rooms. excellent central ocation.
Bar was nice Room was small and underwhelming consider g how much we paid.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
Location, hotel staff and facilities. Room could be a little bit bigger (given the price).
lifts a problem
Excellent reception and concierge ,nice ope Lobby ,attractive Bar and Great bed Wifi internet the slowest I have ever encountered at hotel of this class
every thing is great nothing
Excellent food, excellent concierge, excellent beds and pillows, excellently placed for west end. Receptionists were 'indifferent', very young waiting on staff who lacked the ability to make you feel welcome and special which is important when you are spending a lot of money and want to come away thinking you can't wait to get back. The 12.5% service charge on everything!
Expensive car park
Hotel and staff were great The problem was with Active Hotels as the Hyatt had received no notice of our booking and so we were lucky to be able to get in. The Hyatt staff were great. If we use Active again we will personally check whether our booking has been made.
near to every where ... and thing when they cleaning took glasses and not bring them back
prestige,superb service and location liked it all
Big rooms, polite staff, excellent location, willing to offer additional services (i.e. storage of lugages) without extra charge. There was nothing I didn't like.
the position of the hotel and not much else not much other than some of the staff. Having stayed at the Helmsley Park Lane I just could not compare the two establishments,
very friendly staff,great bar and good food
Center location Rooms must be ready much before 2 pm.
Location. deluxe room spacious and well appointed. Too noisy. impossible to sleep well.
Well we celebrated our 25th wedding anniversary at the Mayfair and the staff could do more for us. We come back to our room to find a complimentary bottle of bubbly and chocolates, such a great supprize for both myself and the wife. Would we stay again definitely 100%.
Nice room, excellent service, quality casino.
Attention and concern of staff is excellent,especially Anna breakfast hostess in Amba room. Serving staff uneven although Nadia v nice and accommodating too. Hotel overwhelmed by the world travel convention, on all fronts that kind of capacity is hard for the whole 'factory' that is the hotel to function. Eelevators slow, rooms seem tired, and what seemed appropriate three years ago now seems tired and yes, a little rundown.
Please write at least 15 words
The Hotel was well located and the rooms were modern with all amenities.
Excellent staff. Very helpful concierge. A hopping, "in" place.
Excellent location, nice hotel, but not top rate. Room service breakfast was a bit poor considering price, small details missing for a hi calibre place.
Convenient to the West End and very helpful staff. Very close to easy transport links.
It was near Oxford street Very old furniture small size bathrooms no complimentary accessories
Very central location. Close to tube station and Oxford street. Less than 10 pounds for cab to Paddington station. Room recently renovated. Nespresso in the room. Lots of storage (drawers, closet space). Very professional staff. Free printing so we could checkin for our departure flight. Comfortable bed and pillows. Renovations still ongoing. Construction was happening in the room next to us during the day on a weekday. No construction on weekends and it started at a reasonable hour on weekdays. Few amenities in hotel, but we weren't looking to use them. My wife didn't sleep as well as she needs a contour pillow and one wasn't available.
Please write at least 15 words Most of all I liked the location and the size of the room I did not like the entrance,a lot of walking to the room and too crowded
The location was perfect .... There were dust in the room which were flying Every point of the room, this activated my allergy, air conditioner couldn't clean the room.
Location. Friendliness of staff. Concierage service. Ceiling low. Breakfast a bit expensive.
Location Waited a long long time to get an elevator, we tried to use the stairs but it was alarmed at level 1. Why?
Much more impressive than we expected at the price for such a good location in London.
Location, and the feeling of being home away from home as we have been staying at Thistle Marble Arch once a year for the past four years.
Friendly personnel at reception quite efficient. Very noisy rooms. I had to request to change room due to refurbisment works but still the noise was unacceptably high.personnel at cafe lounge were not proffesionally trained/unacceptable behaviour
We stay at the Marriott Hotel Grosvenor Square frequently, both for leisure and business. We find it's location is unbeatable. The staff are friendly and efficient.
kind stuff, valued price, love everything in Marriot not yet
I liked the staff qualifications, readiness to help. The restaurant is great
I liked the beautiful room and comfortable beds - pillows to die for! The breakfast in the morning at Maze Grill was the absolutely lovely. The staff were all very friendly and polite.
Efficient front desk, well equipped room No facilities for breakfast in hotel apart from room service
The location, the club lounge and the bed The room is very small for an executive room.
staff is generally young or new (which is fine with me) but lacks some experience.
Love love love this place. It is the best service
walkin in the hyde park the receptionst telling me I had no booking. iI gave her my name twice.
Comfort. Location. Hotel of this standard and at the rate we paid per night, very strange that there was a charge for internet??? Did not receive the newspaper a single day, although promised by Reception.
The renovation work is fantastic and reminds me of true english culture.
The room was particularly nice, very comfortable and homely.
great Christmas decorations...but too many of them. rooms are dated...particularly bathrooms.
Not enough choices of restaurents for a 5 star hotel
Cleanliness Dvd equipment in room innoperable asked to be rectified staff could not repair.
Check in & check out is very slow. Many staff seem to be trainees. Check in is poor for a high class hotel.