Overview

The Cumberland

Great Cumberland Place, London, W1H 7DL, United Kingdom
+44 871 376 9014

฿ 5,434+

Overall guest ratings

7.5/10 Good
Based on 6,242 reviews

Review highlights

  • 9.7
  • 7.7
  • 4.9
  • 4.8

Good to know

  • Friendly service

Nearby

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    About

    The Cumberland offers an airport shuttle (available on request) and puts you in a great location, within just a 10-minute walk of Marble Arch and Selfridges. After visiting the fitness center for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Rooms at this luxurious hotel offer 24-hour room service, LED TVs, and refrigerators.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Air-conditioned
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.5 Good
    Based on 6,242 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "Near to public transport, according to 98%."
      9.6 "96% liked the proximity to sightseeing."
      8.0 "Easily accessible by car, said 80%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 7.7 "Good breakfast."
    • 7.0 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      7.9 "79% said the concierge service was amazing."
    • 5.2 "Bar is ok."
      5.0 "Bar service was average, according to 50%."
    • 5.1 "Average value."
      6.0 "Breakfast prices were ok, according to 60%."
    • 4.9 "Not very clean."
      4.4 "56% said rooms were dirty."
      1.7 "83% said the bathroom was dirty."
    • 4.8 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
      4.9 "Unfriendly atmosphere, according to 51%."
    • 4.5 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      1.1 "89% complained about the elevator."
      4.9 "51% didn't like the architecture."
      2.3 "77% thought the facilities needed updating."
    • 3.8 "Rooms are not good."
      2.1 "79% said rooms were small."
      2.9 "71% complained about the bathroom."
      4.4 "56% said rooms were dirty."
      1.1 "89% thought they were poorly maintained."
      2.0 "For 80%, the rooms looked old."
      1.6 "84% found problems with the furniture."
      0.8 "Air conditioning was criticized by 92%."
      4.1 "59% had problems with the shower."
      1.7 "83% said the bathroom was dirty."
      2.3 "77% criticized the small bathroom."
      2.4 "76% thought the tv was sub-standard."
      3.0 "70% were disappointed with the minibar."
    • 3.3 "Not very comfortable."
      2.1 "79% said rooms were small."
      2.4 "76% thought it was too noisy."
      0.8 "Air conditioning was criticized by 92%."
      2.3 "77% criticized the small bathroom."
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    Overall rating

    7.6 Good
    Based on 3,058 reviews
    • 9.7 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
      7.6 "Easily accessible by car, said 76%."
    • 8.0 "Breakfast is good."
    • 7.6 "Good service."
      8.8 "88% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      7.9 "79% said the concierge service was amazing."
    • 5.2 "Bar is ok."
    • 5.2 "Internet is average."
    • 5.0 "Average value."
    • 4.5 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
      4.5 "55% didn't like the architecture."
      2.3 "77% thought the facilities needed updating."
    • 4.4 "Not very clean."
      4.2 "58% said rooms were dirty."
      1.4 "86% said the bathroom was dirty."
    • 3.8 "Rooms are not good."
      1.4 "86% said rooms were small."
      4.2 "58% said rooms were dirty."
      2.9 "71% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      2.2 "For 78%, the rooms looked old."
      1.8 "82% found problems with the furniture."
      4.1 "59% had problems with the shower."
      0.7 "Air conditioning was criticized by 93%."
      1.4 "86% said the bathroom was dirty."
      2.5 "75% thought the tv was sub-standard."
      2.2 "78% criticized the small bathroom."
      3.0 "70% were disappointed with the minibar."
    • 3.0 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      2.6 "74% thought it was too noisy."
      0.7 "Air conditioning was criticized by 93%."
      2.2 "78% criticized the small bathroom."
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    Overall rating

    7.4 Good
    Based on 1,498 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.8 "Near to public transport, according to 98%."
      9.7 "97% liked the proximity to sightseeing."
    • 7.3 "Good breakfast."
    • 6.6 "Service is ok."
      5.3 "53% said the reception staff was ok."
      6.6 "Hotel security was average, thought 66%."
    • 5.2 "Vibe was decent."
      5.9 "59% considered the lobby entrance to be so-so."
      5.2 "52% thought the atmosphere was somewhat friendly."
      6.5 "Only 65% thought, the hotel was stylish."
    • 5.2 "Average cleanliness."
      6.6 "66% thought the cleanliness of the hotel was average."
    • 5.2 "Internet is average."
    • 4.9 "Value below average."
    • 4.7 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      1.2 "88% complained about the elevator."
    • 3.3 "Rooms are not good."
      1.8 "82% said rooms were small."
      2.8 "72% complained about the bathroom."
      4.6 "54% said rooms were dirty."
      1.1 "89% thought they were poorly maintained."
      2.4 "For 76%, the rooms looked old."
      0.9 "Air conditioning was criticized by 91%."
      1.9 "81% said the bathroom was dirty."
      1.7 "83% found problems with the furniture."
      2.3 "77% criticized the small bathroom."
      2.5 "75% thought the tv was sub-standard."
    • 2.7 "Quite uncomfortable."
      1.8 "82% said rooms were small."
      2.6 "74% thought it was too noisy."
      0.9 "Air conditioning was criticized by 91%."
      2.3 "77% criticized the small bathroom."
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    Overall rating

    7.0 Good
    Based on 249 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 7.5 "Good breakfast."
    • 7.1 "Good service."
      8.4 "84% found the staff to be very friendly."
    • 5.4 "Average value."
    • 5.3 "Internet is average."
    • 4.5 "Not very clean."
    • 4.4 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    • 4.2 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
    • 4.0 "Rooms are not good."
      2.3 "77% said rooms were small."
      2.5 "75% complained about the bathroom."
    • 3.6 "Not very comfortable."
      2.3 "77% said rooms were small."
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    Overall rating

    7.3 Good
    Based on 1,435 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.8 "Near to public transport, according to 98%."
      9.7 "97% liked the proximity to sightseeing."
    • 7.6 "Good breakfast."
    • 6.2 "Service is ok."
      5.0 "50% said the reception staff was ok."
      7.0 "70% thought the service was very professional."
      6.6 "Hotel security was average, thought 66%."
    • 4.9 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
    • 4.8 "Bar is not good."
    • 4.8 "Value below average."
    • 4.6 "Not very clean."
      4.2 "58% said rooms were dirty."
      1.6 "84% said the bathroom was dirty."
    • 4.6 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
      4.8 "Unfriendly atmosphere, according to 52%."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    data provided by TrustYou

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