Overview

Pembridge Palace Hotel

52-57 Princes Square, London, W2 4QB, United Kingdom
+44 207 229 6262

฿ 1,630+

Overall guest ratings

6.1/10 Good
Based on 4,349 reviews

Review highlights

  • 9.5
  • 6.6
  • 4.1
  • 3.9

Good to know

  • Friendly service

Nearby

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    About

    This London hotel, made up of white-stucco Victorian townhouses, is in the lively Bayswater area, near Hyde Park and the Paddington train station: Heathrow Express Terminal. Kensington Gardens is also nearby.

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    Expedia

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • No smoking
    • Express check out
    • 24 Hour Front Desk
    • Terrace/Patio
    • Laundry service
    • Room service
    • Tennis
    • Air-conditioned
    • Airport shuttle
    • Concierge service
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    6.1 Good
    Based on 4,349 reviews
    • 9.5 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.7 "97% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      8.9 "City centre within easy reach, said 89%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% thought it was easy to get to the train station."
      7.6 "Easily accessible by car, said 76%."
    • 6.6 "Service is ok."
      6.2 "62% said the reception staff was ok."
      5.4 "Housekeeping was ok, according to 54%."
      5.3 "Only 53% thought the service was professional."
      5.9 "Only 59% were satisfied with the booking process."
      5.8 "Hotel security was average, thought 58%."
    • 5.2 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 4.1 "Breakfast is below average."
    • 3.9 "Disappointing food."
      3.2 "68% found the side dishes unedible."
      2.0 "80% did not enjoy the desserts."
      3.9 "For 61%, the dining experience was not enjoyable."
      3.7 "63% said the pork dishes didn't taste good."
      3.3 "67% were unsatisified with the snacks."
    • 3.6 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 3.5 "Rooms are not good."
      1.3 "87% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
      1.3 "87% thought they were poorly maintained."
      1.8 "For 82%, the rooms looked old."
      1.7 "83% found problems with the furniture."
      2.1 "79% criticized the small bathroom."
      4.1 "59% had problems with the shower."
      1.8 "82% thought the tv was sub-standard."
      2.6 "Air conditioning was criticized by 74%."
      3.0 "70% were unsatisfied with the kitchenette."
      3.3 "67% didn't like the balcony."
    • 2.6 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
      4.8 "For 52%, the lobby entrance was sub-standard."
      3.2 "68% didn't like the unstylish hotel."
      1.7 "83% criticized the plain hotel."
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    Overall rating

    6.3 Good
    Based on 1,348 reviews
    • 9.5 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.7 "97% liked the proximity to shopping."
      9.1 "City centre within easy reach, said 91%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.9 "99% liked the proximity to sightseeing."
    • 5.6 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      6.0 "60% said the reception staff was ok."
      5.3 "Housekeeping was ok, according to 53%."
      5.1 "Only 51% thought the service was professional."
    • 5.2 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
      6.1 "Cleanliness of the bathroom was average, said 61%."
    • 4.2 "Breakfast is below average."
    • 4.1 "Disappointing food."
    • 3.5 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 3.3 "Not very comfortable."
      1.2 "88% said rooms were small."
      5.0 "Beds were acceptable for 50%."
      2.3 "77% criticized the small bathroom."
      2.7 "Air conditioning was criticized by 73%."
    • 3.3 "Rooms are not good."
      1.2 "88% said rooms were small."
      5.0 "Beds were acceptable for 50%."
      1.3 "87% thought they were poorly maintained."
      1.6 "For 84%, the rooms looked old."
      1.8 "82% thought the tv was sub-standard."
      4.1 "59% had problems with the shower."
      2.3 "77% criticized the small bathroom."
      1.4 "86% found problems with the furniture."
      2.7 "Air conditioning was criticized by 73%."
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    Overall rating

    6.0 OK
    Based on 2,000 reviews
    • 9.5 "Terrific location."
      9.8 "Near to public transport, according to 98%."
      9.5 "95% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.1 "City centre within easy reach, said 91%."
      9.8 "98% thought it was easy to get to the train station."
    • 6.7 "Service is ok."
      5.9 "59% said the reception staff was ok."
      5.3 "Only 53% thought the service was professional."
      5.2 "Housekeeping was ok, according to 52%."
    • 5.1 "Average cleanliness."
      5.0 "Only 50% said rooms were clean enough."
      6.0 "Cleanliness of the bathroom was average, said 60%."
    • 3.9 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 3.8 "Not very comfortable."
      1.5 "85% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
      2.0 "80% criticized the small bathroom."
    • 3.8 "Disappointing food."
      3.6 "64% found the side dishes unedible."
      3.8 "For 62%, the dining experience was not enjoyable."
    • 3.8 "Breakfast is below average."
    • 3.3 "Rooms are not good."
      1.5 "85% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
      3.8 "62% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      1.9 "For 81%, the rooms looked old."
      1.6 "84% found problems with the furniture."
      3.7 "63% had problems with the shower."
      1.9 "81% thought the tv was sub-standard."
      2.0 "80% criticized the small bathroom."
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    Overall rating

    5.5 OK
    Based on 86 reviews
    • 9.6 "Terrific location."
    • 8.4 "Good value."
    • 6.9 "Service is ok."
    • 5.5 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 4.4 "Breakfast is below average."
    • 3.7 "Rooms are not good."
      4.8 "52% complained about the bathroom."
      1.1 "89% said rooms were small."
    • 3.6 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
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    Overall rating

    6.2 Good
    Based on 913 reviews
    • 9.6 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.6 "Service is ok."
      5.9 "59% said the reception staff was ok."
      5.1 "Housekeeping was ok, according to 51%."
      5.0 "Only 50% thought the service was professional."
    • 5.0 "Average cleanliness."
      3.9 "61% thought it was rather dirty."
    • 4.5 "Breakfast is below average."
    • 3.9 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 3.8 "Rooms are not good."
      4.2 "58% complained about the bathroom."
      1.3 "87% said rooms were small."
      5.0 "Beds were acceptable for 50%."
      1.3 "87% thought they were poorly maintained."
      4.1 "59% had problems with the shower."
      2.1 "79% criticized the small bathroom."
      1.8 "82% found problems with the furniture."
      1.9 "For 81%, the rooms looked old."
      1.8 "82% thought the tv was sub-standard."
    • 3.8 "Disappointing food."
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    Good to know
    "Friendly service"
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