Overview

Mercure London Kensington

1a Lexham Gardens, London, W8 5JJ, United Kingdom
+44 207 244 2400

฿ 4,067+

Overall guest ratings

7.4/10 Good
Based on 1,205 reviews

Review highlights

  • 9.6
  • 8.6
  • 4.9
  • 4.7

Good to know

  • Friendly service

Nearby

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    About

    The Mercure London Kensington is set in the heart of the fashionable Royal Borough of Kensington and Chelsea, one of London's most affluent boroughs with its exclusive shopping areas. Nested between Earls Court and Gloucester Road tube stations, the hotel is also located in an area known as "Albertopolis" after its royal patron Prince Albert, dedicated to celebrate the achievement and grandeur of Victorian Britain such as the world-renowned Victoria & Albert, Natural History and Science Museums.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Business centre
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Restaurant
    • Express check out
    • Coffee shop
    • Internet (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.4 Good
    Based on 1,205 reviews
    • 9.6 "Terrific location."
      9.7 "Near to public transport, according to 97%."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      7.9 "Easily accessible by car, said 79%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 8.6 "Breakfast is good."
      7.5 "75% were happy with the price of the breakfast."
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      7.9 "79% thought the service was very professional."
      8.0 "Lovely bar service, according to 80%."
    • 6.4 "Internet is average."
      5.6 "56% thought the wifi quality was ok."
    • 4.9 "Vibe wasn't good."
      3.1 "69% criticized the unstylish hotel."
      2.2 "For 78%, the lobby entrance was sub-standard."
    • 4.7 "Bar is not good."
    • 3.9 "Rooms are not good."
      1.3 "87% said rooms were small."
      2.9 "71% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
      1.7 "Air conditioning was criticized by 83%."
      4.5 "55% said the bathroom was dirty."
      3.8 "For 62%, the rooms looked old."
      4.4 "56% had problems with the shower."
      1.0 "90% criticized the small bathroom."
      3.6 "64% found problems with the furniture."
      1.1 "89% thought the tv was sub-standard."
      4.5 "55% were unhappy with the view."
    • 3.2 "Quite uncomfortable."
      1.3 "87% said rooms were small."
      3.0 "70% thought it was too noisy."
      1.7 "Air conditioning was criticized by 83%."
      1.0 "90% criticized the small bathroom."
    • 1.9 "Terrible amenities."
      1.9 "81% thought the building wasn't nice."
      1.1 "89% complained about the elevator."
      0.5 "95% thought the facilities needed updating."
      2.2 "For 78%, the lobby entrance was sub-standard."
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    Overall rating

    7.3 Good
    Based on 674 reviews
    • 9.5 "Terrific location."
      9.6 "Near to public transport, according to 96%."
      10.0 "100% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.6 "Breakfast is good."
    • 8.0 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      7.6 "76% thought the service was very professional."
    • 6.4 "Internet is average."
      5.6 "56% thought the wifi quality was ok."
    • 5.1 "Vibe was decent."
    • 4.4 "Bar is not good."
    • 4.1 "Rooms are not good."
      1.7 "83% said rooms were small."
      2.7 "73% complained about the bathroom."
      0.5 "95% thought they were poorly maintained."
      1.8 "Air conditioning was criticized by 82%."
      3.9 "For 61%, the rooms looked old."
      1.3 "87% criticized the small bathroom."
      4.1 "59% had problems with the shower."
      4.1 "59% found problems with the furniture."
      4.3 "57% said the bathroom was dirty."
    • 3.4 "Not very comfortable."
      1.7 "83% said rooms were small."
      3.1 "69% thought it was too noisy."
      1.8 "Air conditioning was criticized by 82%."
      1.3 "87% criticized the small bathroom."
    • 1.7 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
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    Overall rating

    7.4 Good
    Based on 156 reviews
    • 9.5 "Terrific location."
      9.7 "Near to public transport, according to 97%."
    • 8.5 "Breakfast is good."
    • 8.2 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 6.6 "Internet is average."
    • 4.8 "Vibe wasn't good."
    • 4.0 "Rooms are not good."
      1.3 "87% said rooms were small."
    • 3.3 "Not very comfortable."
      1.3 "87% said rooms were small."
      3.1 "69% thought it was too noisy."
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    Overall rating

    6.6 Good
    Based on 36 reviews
    • 9.5 "Terrific location."
    • 3.9 "Rooms are not good."
      1.5 "85% said rooms were small."
    • 3.5 "Not very comfortable."
      1.5 "85% said rooms were small."

    Overall rating

    7.3 Good
    Based on 337 reviews
    • 9.5 "Terrific location."
      9.6 "Near to public transport, according to 96%."
    • 8.6 "Breakfast is good."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
    • 6.2 "Internet is average."
      5.5 "55% thought the wifi quality was ok."
    • 5.1 "Vibe was decent."
    • 3.3 "Rooms are not good."
      1.1 "89% said rooms were small."
      3.1 "69% complained about the bathroom."
      0.5 "95% thought they were poorly maintained."
    • 2.8 "Quite uncomfortable."
      1.1 "89% said rooms were small."
      2.7 "73% thought it was too noisy."
    • 2.1 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Airport Hotel
    Guests think this is a perfect airport hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    data provided by TrustYou

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