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Ac didn't work n staff was rude
The location was great, staff was overall friendly. To start this place is truly a maze. Waiting for the elevator was a nightmare. I feel like I spent most of my time waiting on one. I got so sick of waiting I took 20 flights of stairs down to the casino. Saturday morning between 7-8 am I woke up to a fire alarm in the hotel. Can I just say this hotel was more stressful than I imagined. I was really disappointed. I have added this hotel to my do not stay list.
the hotel was a great spot to have a classic las vegas feel without paying the las vegas prices. you can enjoy nice rooms, casino, and a pool all included. the rooms were a bit small and the elevators took forever to come when called. the hotel is not a premier hotel but on a budget it is worth a try.
Good location on the strip, 21+ only pool, decent value Expensive parking, small rooms. Found lots of gross hairs in 'clean' bed. Bathroom doors were like sliding closet doors so no privacy! Good luck with your post buffet poop!
Central location for exploring the strip by foot. Great restaurants on site. Hard to navigate inside the hotel, not well marked to get from hotel to parking garage.
Location is great. Staff was friendly. Price was good. Only thing I didn't like was that there was no soap. I don't Use body wash
Price for stay Wi-Fi is limited to a certain number of devices in rooms. Not a good selling point when most people travel with multiple devices.
This is a great budget hotel to stay in, the rooms were very clean and modern plus the beds were comfortable. Wonderful staff and location. I would recommend staying here Sunday through Thursday, Friday night was really crowded. This was expected for the price, the pool was small but fun, unsavory groups of frat boys walking around partying in the hallways, and very crowded elevators so crowded you had to wait awhile to get on.
Room was excellent
The staff, room, location, restaurants The elevators. ALL ELEVATOR banks are extremely slow and overcrowded. In some cases 20-30 minute wait to get to your room (or down to the lobby)!
great location! lots of fun things to do right around the hotel. great pool! the nook and nook express is seriously the best little restaurant ever! when checking in we were told that our booking for a non-smoking room with two double beds was a "request" and because of that, we were bumped to a smoking king room. this was at 1:00am after having stood in line for 45 mins (the self check in kiosks are a joke). we accepted our fate and couldn't argue with the front desk woman as we didn't have a copy of our hotel booking itinerary on hand. she did hold a room for us for the following day but the bad impression had already been made. after checking the booking itinerary there was nowhere on it stating that our room type was just a request and this is why i am so irritated by the whole situation. what's the point of booking of the room you want if they just decide to change for you themselves??
I was given a king size room even though I specifically requested a 2 queen room. I had to call several times for someone to help. I the end I had to give in to a rollaway bed as I was too tired to continue waiting.
Nice clean rooms Charges for internet, resort fee, etc. They just try to squeeze every penny out of you. I don't mind paying for things but I hate getting ripped off.
Staff friendly and helpful and room imaculate Lack of staff at check in only 1 staff member after 20 mins another person arrived
Easy for me to charge my cell phone, Ipad I do not think, the room is vacuumed on the daily basis as I happened to see thing laying on the floor. Room Coffee is not free of charge, correct? My next trip to Las Vagas to see Mary and Dony show will be unlikely Ceasar, but I might change my mind.
Spring for the Petite Suite, well worth it!
The tv in our room did not work and nobody came to fix it.
How clean and fancy everything was That I only stayed one night
Beautiful and fabulous casino was luxurious and over-the-top with marble and statues and the pools were awesome. I will absolutely return again.
There were no convenient arrangements for a simple cup of tea or coffee in the guest rooms which by the way is complimentary at most hotels.
Shopping, food and location. For the money I spent, I could have stayed at a much nicer hotel with a view of something besides a rooftop and the backside of another Caesars tower. It was a very disappointing room. I'll go back to The Cosmopolitan or The Bellagio next time.
Loved our room asst
The quality of the room and the pool Food and drink expensive. Distance from room to elevator excessive.
Liked the atmosphere, it was well decorated in the common areas, had many different places to eat at different budgets and tastes. The dolphins were great. We went on the weekend so it was too hard to get anything, all over crowded. Couldn't get a drink at a bar. Service was stretched and fairly poor. The pool was a joke, could not get into it and it was hot weather. This was really a disappointment, pointless staying at a hotel with a pool if you cant use the pool because its too crowded. Everyone doing hand to hand combat to get a lounge and staff no help. Really a case of too many rooms and under catered for in the hotel amenities.
The location on the Strip is excellent and rooms were deluxe and clean.
Comfiest bed i have ever slept in. Spotlessly clean and beautiful rooms. Great selection of restaurants within the hotel. Wonderful swimming pool. Having to wait for an hour to check in and no apology when we were finally seen to
If you'd like to live on the strip, The Mirage is the place to go. Price did vary from the one qouted on the registration. Received an instant upgrade to a premium tower room, which was excellent.
That the maids would not interupt you repeatdly to clean the room. They let us sleep in, and came back when we were gone. Always came back to a clean room. I liked the Security asking for keys to enter the elevators, no random people roaming around. No I liked this Hotel, and enjoyed my stay.
The location There was not even a coffee maker in the room. Everytime you go in or out, you have to go out of the casino.
casino where I lost a lot of money loosing money at Casino
front desk staff who helped me find my card that I forgot at the airport; location; choice of restaunts &cafes inside the hotel billing system was not working when we checked-out so can't get any invoice.
Cental location on the strip. Great view of the strip and exploding volcano from the bedroom window.
very pleased with all aspects of our stay Long wait at check in
Room size Hidden fees, clerk not friendly
Theme I felt as though the room was described as much nicer than in reality it actually was, no point in adding their additionally "nicer" rooms
Location was great and right off strip. Walking distance to most attractions. Poor water pressure in room, no bathroom exhaust fan in room.
I liked the location. The hotel is right there near the strip and easy to walk to food and shopping. The lady that checked me in was really nice. The room was dirty and out of date. One thing that really frustrated me was the parking. I think when you check in they should explain parking to you. I tried to use my room key for parking and it still charged me $8.00. I probably won't visit Vegas for another 15 years.
On strip, affordable Waited 2 hours to check in
Location seemed central to lots of stuff in Vegas. Casino and storefronts in the hotel. Price was reasonable. Sinks did not drain. Super irritating to have to had shaved, brushed teeth in a sink that wouldn't drain. Not worth changing rooms because I was there one night but this will definitely make me think twice about looking here again.
Good location, good pool No fan in bathroom, my AC wasn't working, I paid extra for view and got a view of back of buildings. No re refrigerator, even motel 6 has a refrigerator.
Room , casino
Water dripping from the ceiling . There was hair on the walls of shower . The pool closes @ 5pm and the slide family water slide is not always open .
Price Worn out. The facilities look used and abused. Furniture in the room is horrible. Even the pillows are exhausted. The hallways look like they have seen much better days.
Good location on the strip and nice casino No towels in the bathroom Rooms looked a little bit shady Pillows are very numerous but all felt like stone
Great location, staff and property. The night club keeps you up all night. My bed actually vibrated, physically vibrated, from 11pm to 3:45am. Worst nights sleep ever! MAJOR Issue that needs to be dealt with!
Size of hotel for Vegas strip was a pleasant change. Great location in the center of the strip. Clean, new, fabulous pool, but closed by 5:00 pm. After a long hot day on the road, a dip would be nice. Nothing for free in Vegas any more. Charged for Valet parking, which has always been free, and the obnoxious "$40 resort fee" whether you use the amenities or not is annoying. Giada's restaurant was pleasant, but very expensive for ordinary food. Hostess was snotty and snooty. Her little black dress must have been a little too tight in the wrong places.
The Cromwell delivered! This has been by far the best stay in Vegas. They exceed in customer service and deliver 100% satisfaction. No waiting to check in and absolutely amazing rooms.
The hotel management was unresponsive. I travel extensively for business and would never recommend this hotel.
Smaller, boutique hotel. Great showers. Complimentary SUV ride back to hotel. Friendly staff
Great location and facilities. You can hear the night club music loudly in your room until 4AM.
I loved absolutely everything! Staff was very helpful and friendly. I will be staying here again in the future! No complimentary breakfast. I heard Giada's was amazing but couldn't get a reservation either of the two days I stayed.
The staff was amazing and attentive . Loved champagne hour and 24/7 coffee. The pool at the Beach club wasn't clean. I wasn't impressed with the quality of the slots area.
Service was the best i've experienced in Vegas from the moment you walk through the door the valet lets the front desk know who has arrived prior to your checking in so they literally already know your name as you walk up to check in, to the countless interactions you have with the Cromwell staff. This hotel outshines the likes of the Encore! The rooms are a clean and very well designed! I'll be a repeat customer for sure!
Clean, Fresh, New, Great Staff, Great Business Cetre and Gym abd most of all very quiet. No coffee or water in your room.
The bed was very comfortable. The fridge did not have any storage room for stocking our own snacks or drinks. This was inconvenient because we brought items to stock the fridge. The bathroom sink did not work properly and squirted out toward us multiple times. We always bumped into the center table by the couch. Although the room is very large, we felt cramped by the couch area. Only one bathrobe of the two was plush material.
Outstanding staff and customer service. Clean, comfortable rooms. Perfect location on the Strip without the price of a luxury strip casino. The little casino was and food options were good too! One suggestion - Don't book a room on the south side of the hotel unless you want to see and hear the trash compactor at work early in the morning at a neighboring hotel.
The hotel was great, a little smaller than the other hotel's on the strip but this hotel has reasonable food options and is accesssible to the strip right across the street from the Mirage. You couldn't find the hotel parking area. Need better signs or directions to get to the parking lot.
The rooms were nice, had a fridge, a safe, a nice tv, etc. There is construction and you have to park in back. This wouldn't be a big deal if there was a taxi circle- which there isn't. We asked the staff to have a taxi waiting for us at a particular time, and after waiting 10 minutes, we decided to walk to a different hotel to get the taxi. If they aren't going to have a good way to get into the hotel- they need to do a better job ensuring people can get taxis to go where they need to be.
Location, small feeling of old vegas! Hard to get a cab around back
Lobby hasn't been updated in years but rooms are comfortable and clean. Walk to rooms is much better then larger hotels. Could use a update on gaming and food area. Color scheme has been same for years.
Location is perfect. Room was clean. Cleaning Lady didn't steal, did a great job. Ladies walking the Casino floor were VERY helpful and fun, directing me to the fun games and being enjoyable to speak with. Broke the toilet handle, couldn't flush without some work. Broke the shower handle, couldn't turn off the water without lots of struggle. Casino is aged. Construction. Lady working the lobby was not easy to speak with, not really a fun person, you could tell she was tired of being there.
I enjoyed the location of the Casino Royal. It was perfectly situated to all the major hotels. I was able to easily get to a couple of the larger hotels where my convention was being held. I also enjoyed the fact that an Outback Steakhouse restaurant was attached, and a Ben and Jerrys. The Outback Steakhouse provide a great menu and atmosphere for dining. The room was very nice though small. However, it provided all that I needed to enjoy my stay: a fridge, keurig coffee/tea maker, counter space, desk etc. It was very clean too. Since I am not a smoker, having to navigate the casino to get to the rooms made it a bit challenging with all the cigarette smoke. Other than that all was good.
Everything else. The bathroom sink overflowed from malfunctions.
Location to the strip Did not get discount i was promised over the phone. Manager on duty would not fix the issue. Very disappointed.
Free parking Rooms need an update. Furniture frim the 80's as well as carpet an elevators. Very outdated overall
We travel all the time. Our family stays in many different hotels. I feel we were misled on price. What they offered online was a great price. When we arrived taxes , resort fees and parking fees were all added on top of the total that was given online. Turned out to be double... :( Then made it worse when we arrived at our room finding it to be dirty with stained carpet, and out dated furniture from the 90's. Also food was very exspensive. I wish there would've been more of a selection offered.
I really liked the restaurant downstairs - they had amazing salad there were few outlets in the room and the ones they had were chinsy ones that the charging block didnt fit tight into.
When I booked our Rooms, We booked for Mardi Grass Not Carnaval. Our Door Needed To Slam It Hard In order To Close. I Was Also Told That I Would Have $10.00 Credit For Each Day Because We Didn't Have To Get our Room Clean But we Could Ask For Towels Etc. Overall I Was Not A Very Happy Client
Location only. The hotel is in desperate need of a remodel. The Valley Tower is remodeled but the others are dilapidated. There is a charge for everything including parking. There is no coffeemaker in the room and no refrigerator.
i like the excellent location ... the room was nice bat very noise you can hire noise from the ac.. extractor outside maybe on the roof it was a in comfort night for next day of work.......
My second time staying here. The 1st time wasn't bad but then again I had a suite. This second time was horrible. Staff was rude. And they messed up our room check in. We had to change rooms. They over charged. And the room was so gross! The couch looked like it belonged in a horror movie! Everything!
The parking was low stress, and so convenient. Staying where the show was made it nice. The late checkin was frustrating. We had to pay extre to check in befor 4 pm
There were some internet issues which took a few minutes to resolve.
Clean room Not clear about booking a King room online and getting tot he hotel saying that we will be in a queen room. Shady business.
Clean, well appointed hotel, great staff, very friendly. Close to the mono rail and the strip.