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The bar area and dining room were not very hospitable and the staff could have been more helpful. The food could have been better
good food,staff,and facilities
ambience Had a room without terracce
Attentive staff. Hotel ambience. Efficient check in/out. General courtesy
We stayed here as sailing and close to the marina. The hotel was fine but not what I would expect from a 5 star hotel. It needs a bit of an upgrade.. Also my passport was stolen from my room, so I suggest if you stay here to lock your valuables up or take them with you. Valuables not secure!! This pretty much turned my long weekend in las palmas into a nightmare week having to get emergency passport and pay for another nights accommodation at this hotel. Apparently they are investigating what happened with the staff, but so far haven't heard back from them.
This Hotel is so nice! Very convenient to go to new- and old-city center, ferry terminal. All of the Hotel-Staff was very kind. I greatly recommend this hotel!
Nice room + swimming pool + gym. Beautiful ambiance. Good location near to marina with nice restaurants. We expected a better service and breakfast (food and staff) for a 5 star hotel. Bathroom is clean but needs a renovation. Price - quality not in balance.
We enjoyed the lovely room and the spa. The staff was friendly and helpful, We found the drinks in the bar a bit expensive. The solomillo for the evening meal was done to perfection and reasonably priced but again, the starters were a bit pricey. For such a luxury hotel, we were disappointed to see there was no 'escargot' or 'chateaubriand' on the menu, and no fresh fruit for dessert. The breakfast bar was wonderful! We will come again. NO...we loved the hotel with all the antique furniture and the beautiful park.
The restaurant, both food and service was fantastic.
Ample breakfast, quiet, relaxing, victorian embiance, cater for up market The casino was not friendly to hotel guests. Too mch questions asked, we wanted to try our luck but we turn around feeling disgusted.
Its location and pleasant staff on reception Poor chambermaid and maintenance service. (struggle to get soap and toilet roll replacement and refridgerator repaired) They also asked for full payment on arrival (refused) and said you had not given them details of my need for a balcony or any credit card details - just a fax saying we we arriving.
An extremely comfortable hotel, centrally located with excellent service.
Location. Dining area on top floor. Pity abut the water which came through the bathroom ceiling, but it was dealt with promptly.
The location and the breakfast which was excellent both in quality and choice.this was taken in the reatuarant on the 6th floor and had outstanding views over the city.
Genuinely friendly staff, central location (very easy for buses to the beaches etc), decent views over the park, reasonable parking considering the city location, very close to the sea-front easy bus ride to city centre proper (shopping district). Rooms are very decent. Bit noisy - the double glazing isn't very good. Lots of street noise. Breakfast could be a tad better, but is pretty ok compared to some. Wifi is too expensive so just didn't use it - no lan connections either.
Location, easy access to old town, near bus station No balcony furniture
Very good value for money, excellent location close to the bus station, very rich breakfast bufet
Reception staff excellent. By design I mean design of rooms and bathrooms. Bathrooms very good with tub and shower. Hotel very good location for all public transport and taxis. The breakfast could be better, for international travellers no dark bread and e.g. no youghurt without sugar. But in the Canaries it seems that they only have white bread and a lot of sweet bread and cakes even for breakfast. Restaurant in the evening: food nothing to write home about. Staff: some fair some good some poor.
The hotel is very central, next to the bus station, very clean and friendly.
Comfort, cleanliness, good food and friendly staff Bill was wrong
I didnt like anything in this hotel! The man at the reception didn´t speak with us at the check-in and the check-out, the rooms were old and dirty, the shower horrible, very noisy, breakfast poor. Only the entrance was nice, and the fotos on the internet. And thanks to a congress and an event all the hotels were full, so we could not go to another hotel! I didn´t like it at all, the personal, the room, awfull, old and dirty, the bathroom too, showering turned all bathroom in a swimming pool, breakfast, you were lucky if you could find a last piece of bread with some cheese, when we entered the rooms it smelt like wet dog, there were no towels. They were renovating a wall from the outside, and starting early in the morning, what a noise, and opening the window, the workmen were watching you. An horrible experience!
Very convenient for shops, and centre of Las Palmas. Transport links very good, not far from airport & port. Good breakfast. Rooms appeared tired, in need of a refurb. Cannot see the point of an expensive exercise bike in each room.
Friendly & helpful staff Lack of a restaurent for dinner
there is no gym or sauna - which was one of the reasons why i booked!
Good breakfast and location, double glazing ensured the room was quiet with very little noise from the street. Our room card often stopped working, reception rectified this immediately each time, but was a pain. We may have just been unlucky.
Easy to get to the main shopping area The breakfast needed more thought and the hot food should be fresh and hot. The toaster was a waste of space.