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It was a convenient location, for travelling to Tarragona, Barcelona, and a nice resort While there was some nice staff the majority were cold and unfriendly, both in the restaurant and reception with quite poor english
Good location, first line to the beach, 300 m from aqua park. Sand on the floor of the room, poor cleanliness of the hotel pool, very poor animation (better cancel any then keep what they have in tbe evening), food (same breakfast every day for 12 days, poor selection in the evening - almost no seafood, same pork neck every evening, expensive drinks - 3 euro for small beer and 2 for small water, water not included into to the dinner). Next time will go on breakfasts only and many nice cafes and restaurants around with much better food.
A good middle of the road family hotel Not enought seating outside and not enough shade when the sun ws very strong
I love the hotel been there for four years now, very frendley polite.
I have stayed there for the last 5 years and I love it.
Everything was easy and smooth. No problems or worries. Small and complicated parking.
the food been excellent,near to the beach some waiters unfriendly
Walls in the building were quite thin and we could hear when our neighbours were speaking loudly or a child was crying.
I did not like hotel staff
The rooms were kept very clean and comfortable but a little tired and out dated. The restaurant was shabby and very noisy and unable to deal with the volume of people efficiently. Restaurant staff were particularly miserable and abrupt but, the food was good and there was a wide selection each day. The pool bar and pool area was kept really clean and the staff there were friendly and helpful, not enough beds around the pool and didn't enjoy the fight with the Russians to get one at 8-30 in the morning! All in all this is not what I would consider a 4 star hotel at all yet they are charging 4 star rates.I also think it is worth mentioning that during our stay only 3 out of the 450 rooms were occupied by non Russian guests!!
The location of the hotel was fantastic There were no tea or coffee making facilities in the room which as self catering meant you had to get up and go out for a drink first thing in the morning.
very short breakfast\dinner`s time for this big hotel.:(
Calidad precio fabuloso, muy familiar. El servicio impresionante.
Only access to rooms was by lift, no staircase. Reception staff nice and polite, resturant staff rude.
We thoroughly enjoyed our time at hotel, the staff at the reception were very helpful. We found that the tables in the dining area were a bit too close to one another and also the satelite tv in room didn't have enough English channels.
Food, services, clean. noisy
Hotel was very nice and clean with ample pool area. Breakfast was very disappointing and would not recomment it as this is an all inclusive hotel, I would not consider this hotel for an all inclusive deal based on the breakfast buffet. La Pinda as a resort was very disapponting. Good bus service which helped. Breakfast was very disappointing. The resort as a whole was very disappointing, with little choice of resturant or night life. Spa break as advertised was just access to the spa and nothing else. I think the spa element in the advertisment was misleading.
The chicks at reception are sexy and nice, a rare combination! Breakfast is only till 10.
The food selection was the best thing. The rest of the facilities revolved mainly around children. This hotel does not cater for the elderly or couples without children. I also did not like the fact that as Spanish residents our week cost as much as two weeks for those coming from the uk. We even had to pay for water at dinner.
The location on the beach is second to none in La Pineda. Food very good for a 3 star hotel. Excellent value for money The restaurant staff are not very friendly but reception very nice
Nice and friendly stuff, very good food, stands very close to the beach, animation and entertaimenrt are not bad. It's getting old, b.1997, needs some renovation, some nights it's looks like British pub...
Very nice place on the beach, pleasant staff in eating room, good price for the value. One thing bad. Really dirty floor in the room. After reminder in the reception no reparation.
Not being at work,relaxing by the pool,nice and close to the beach,shop just across the road
hotels seaside location, breakfasts and dinners in restaurant, show programme, staff.
Proximity to the office, just a few steps away. I chose this hotel because of the airport shuttle - saving 20 EUR for a short trip to my office No bar at the room, no bath tub
Close to the airport Very poor acoustic, (long revebration time)
Convenient to catching our plane from bcn the next morning. Your website says your shuttle bus picks up outside all terminals, but it doesn'T. We had to pay 30 Euro to take a cab to get to your hotel (which was less than 2 kilometers away). The staff was sympathetic and gave us a free breakfast upgrade, which we appreciated. However, it was disappointing to weary travelers to have to figure out another source of transportation.
Very convenient for airport. Excellent free shuttle bus service. Massive bed. Plug missing from bath, took some time to be replaced. Shower head broken. Air conditioning seemed stuck at 25.5 degrees which was too hot.
close to airport refer to above,however a good experience over all.
Only stayed 1 nite,free shuttle to and from airport. Not much to say in one nite.
The staff were very helpful. The hotel was convenient to the airport and comfortable.
The aid we received getting to our room. Also everyone said "It is my pleasure" Mrs or Mr. Would have prefered a view of the city rather than the gardens.
The room was well equipped with LCD TV, Internet connection The room was to small for the furniture and other accescories
Friendly, helpful staff, good sized room with work area, very close to airport and excellent shuttle service (both to the airport and into the city if you need it), simple but useful and modern gym. A couple of things in the bath room needed repairs (no big deal), no nightlife (local barcelona cervecerias, bars, restaurants, etc), you are stuck with what was in the hotel; again no big deal as it was a stopover.
Full board was fabulous - choice and quality of food excellent - restaurant staff excellent, entertainment good, pools excellent, hygiene around hotel excellent Folk putting towels on sunbeds - it is meant to be against hotel policy but it is standard - price of soft drinks in the restaurant - deposits for everything!!!
Reception staff were most courteous and helpful especially Paula! Bar staff unhelpful and dour.Everything in the hotel has to be paid in advance,,,,,,,even the reservation which was promoted on wesite as "guarantee with credit card and pay as you depart"....not so!.Pool was ice cold and unusable.
central to enable easy access to barcelona shopping and fountains, terragona, port adventura and waterparks
The Hotel staff know our family as we have stayed there many many times in the past so it was very nice to be welcomed back by them with such courtesy. The food in the restaurant has definitely declined in terms of choice and quality.This used to be the best 4* hotel to stay in in Salou but I do not feel that this is the case anymore. Sadly I do not think that we would use the Hotel in the future.
Large, clean, good value hotel. We spent a couple of nights at the end of October so weather was not warm enough to use the outdoor pools but they looked good, if a bit small for the number of rooms. Good location in walking distance of Port Aventura theme park. Buffet breakfast and dinner included in price - good range of food. Live music at night, large screen TV, small games room. Restaurant a bit like a canteen when bus parties were there on first day - very noisy. Staff at reception varied from good to rather vague.
Hotel was fantastic from the quality of the food to the helpfulness of the staff.Great value. Highly recommended.We are going back next year. Bring it on! Nothing.
The Balcony in the Bedroom. Rudeness of Staff. Very unhealthy food served for Childrens Menu. 20 euro deposit for tv remote ?????
Excellant place and happy to accomodate children They could have heated the pool for late deals
great staff, great location and excellent selection and quality of food
The hotel was fine, but we felt that the food lacked imagination.
Everything was very good and I liked it very much that the hotel organises a transfer to the airport from the hotel free of charge at the time guests want.
The helpfulness of your staff and their politeness. I couldn,t get through on my mobile for a transfer as your phone was busy and I had to pay €20 for a taxi to the hotel. And no english channels on your tv in the room.
Hotel is OK for an airport stopover, nothing else. In Spain you can find better hotels for a reasonable price but this one is close to the airport and there is nothing wrong with it - but nothing special either sauna is not a real thing - it is just a small warm cabin
proximity to airport as I arrived very late
Good room. clean, sound proof, free minibar, good parking lot The safe in the room could be slightly bigger to be able to hold a computer
Wonderful hotel located 10 minutes by hotel shuttle from Barcelona Airport's main terminals.
the location was convenient for reaching the airport and the shuttle service to the airport was complementary. The 24 Euro dinner (three courses) was excellent value. Would have liked to have had face cloths in the bathroom instead of the packaged mini-loofa sponge.
The airport trasfer is good and punctual in time. Will consider to stay for second time.
Good value for money, really close to the airport. Had to wait for shuttle for more than 40 min!
Nice staff, interesting room decoration, shuttle bus to the airport - a big plus
Friendly staff, good food.
Food is very good for Spain. Quiet guests, which is very important for those who travel with infants. Air condition been switched on at the second day only after several claims. If you want to have a 95% Russian hotel it is yours.
beachside location, good food, rooms clean bright and comfortable. Staff friendly and professional. Lovely hotel and would recommend it for future holidays. bath towels were small and worn thin. No other dislikes.
The staff tried really hard to be polite and welcoming even though their grasp of english was poor, the maids were efficient and unobtrusive and overall the hotel was quiet and in a great location for the beach. As it was close to the end of the season (Oct), the entertainment was poor and I think there must have been a problem with the dish washer as it was very hard to obtain a clean plate to dine off in the restaurant. The piped music in the residents lounge was at times overly loud and very repetative, so if the 60's was not your era - take an ipod! It was also very quiet in La Pineda at this time of the season, with few of the local businesses being open so a bus trip into Salou was the order of the day - three trips - three different ticket prices - very frustrating when you go to the trouble of politely asking in Spanish for your tickets!
nicely decorated, friendly staff, close to Port Aventurer theme park Too many old people. Bar area dull
pleasant modern rooms, next to beach, quiet. could do with more choice for evening meal. (chips were the only potato available on all four nights)
Good location, free public parking near the hotel noisy restaurant and staff not very motivated, free wi-fi just at the bar, had to pay for the remote control (they've returned the money but still ..)
Good view from the room, you can see sun rise Big oilfield factory very close to this town, very early check out, deposit for tv control...
The fantastic rooms with a fantastic view of the sea. The staff were very friendly and the new renovations have been done to an excellent standard.
Location on beach. Peace and tranquility -- not a sound in hotel after we went to bed. Access to excellent public transport. Access to international airport. Staff courteous and helpful. The weather was perfect for us and not too hot. With very little modifications the vegetables in particular could be served hot for lunch and dinner. We had a lovely few days and have no complaints. We even managed to spend a day in Barcelona using the excellent public transport system
New modern and very clean, staff friendly and with the exception of one front desk person were very helpful and courteous
spa & cava at breakfast room was very small for a 5 star hotel
I'd like everything. Very pleasant and comfortable place.
Comfort, service, restaurant food for breakfast and dinner. No drawers to accomodate small items eg.UNDERWARE,SOCKS Etc.,we had to leave these in our suitcases. no trouser press,no full length mirror
Large room. I was overcharged by 175 euros for the room. The hotel did not acknowledge the rate given by booking.com. I will not be using booking.com again in the future.
The spa facilities are excellent and well looked after. The life guard cover exemplary. Well laid out gardens and plenty of sun beds. Just across the road is the beach with good sand. The hotel played the same set of music again and again at a volume that made it unescapable. It is too near to huge packed holiday camp type hotels but that is the area. These detract from it's aura of elegance.
Confort, food, design, all infrastructure in general, location... Everything was ok!
Spa is really good, food as well, well recommended for a weekend trip.
Very nice hotel, very clean, hotel staff extremely helpful, It was very short stay, and we liked everything
facility, cleaness nothing
everything was nice, quiet and clean. 15mins' walk to railway station.
This was our first time in Tarragona, and we weanted to have a comfortable hotel near or in the city centre, not far from the old town. This hotel was an excellent choice: comfortable, efficient, fairly new, walking distance to everything important for us. The reception staff did not know the Michelin-rated restaurants in the city.
The location was very central and the staff were very helpful. The roof terrace provided a wonderful view. The room was a smokking room as smelled quite strongly of it. There was no gym/the sauna wasnt on and the hottub was empty despite assurance it would all be working.
Location was excellent. Good access to the beach, castle and restaurants. Staff was friendly. The DVD check out program was a nice feature. The bed was just a little firm.
The room was fantastic and breakfast was included in the price
basic city centre hotel difficult to find initially as it was situated on a very large roundabout and the hotel's signs were not easy to see while driving. Evening meals were not served until 8.30.
The location to the park was nice as you are next to the Far West within Port Aventura. The resort was beautifuly decorated as a old far west town and there are many nice places, the swiming pools were nice. The hotel entrance was quite tasteful. The Opera restaurant and particularly a waitresse, was really lovely and gave an excellent service within the resort. The little shop facility is nice, and the large cafeteria has good varied food. The rooms were pretty although small. I found that the reception was very disorganised and slow, we waited there for a long time and there were only few people working there to cater at peak hours. At entry time. I walked in on the cleaner and found our bed pillows had been thrown on the floor while she was making our beds. Which I was quite disgusted to see. The rooms had no soap and you had to keep asking for supplies. The room was tiny and the wardrobe had no spece for a family for a 4 star hotel there could be more details and for the price too. The staff at the Bar lounge late in the evening were quite unfriendly and quite rushed in their service.
Close proximity to theme park. Children enjoyed scrummy pancakes at breakfast.
It was very close to the Park which was the only reason we stayed there. I felt this was not a four star hotel, at best it was three star. the dining experience in particular was more like an institution that a Four Star Hotel The furnishing in the bedroom was also very basic ie. one locker between 4 people. My children however were delighted with the experience and that was shy we stayed.
It is located next to the Far West entrance.The food was quite good.The rooms were spacious and modern.As a hotel guest you have free access to the Beach Club which can be reached by taking the free bus outside the hotel.It is a fantastic place with 7 pools and a wonderful beach view.There is a cafeteria, lockers, shop and towels to be hired free of charge.Not to be missed.... You have to queue for breakfast as it is very busy.You are given a card with a specific time but no one is following this system.The dining room is extremelly noisy.I had to wait for more than half an hour to do the check out so I would advise to do it very early in the morning if one is in a hurry.The problem is that each person takes a minimum of 15mn to check in and there are no separate queues for check-in and check out.
The location, style and breakfast can be considerd as average or above. The rooms were also comfortable.
Very helpful staff. Buffet breakfast was great value. Signage wasn´t great.
clean, large and very comfortable no wifi in room,only in front of reception
the sink´s drain didn´t work well
big room & bed.quite & clean
Most staff was very friendly and nice. The swimming pool was very handy.Our room was very clean and well equipped. There is a car park available ouside the hotel so there's no need to pay and book the hotel car park. Everything was fine. Maybe the distance to centre of Tarragona - it was 10 minutes by bus or car, and not the best surrounding to walk there.
Large comfortable rooms with aircon and very good prices. Restaurant not open for visitors but open for a large group of people who had pre-booked part of it. Food only available in your room and a limited menu.It was OK but we would have preferred to have eaten in the restaurant. Also no other restaurants within a sensible distance other than chinese.
Excellent rooms. Excellent food (both the 3 course dinner menu and the buffet breakfast were top class for the money). Good swimming pool and courtyard. Nice bar. Location was poor. Out of town and difficult to find.
The hotel is new, clean and have big rooms. The food is good. It was hard to find the horel with the address from the web site. Every thing was great
6Km from port aventura excellent value for overnight stay No beach!
Pleasant staff at reception, friendly room service, breakfast was nice, facilities were good Maybe the location isn't the best, not such a big deal though because everything else was great. Also we were questioned by one staff member about weather we were allowed to have the breakfast (didn't seem like she questioned anyone else...) possibly because of our age/appearance (I have a mohawk...) It wasn't a major incident though as I just showed her the card and it was fine.
Excellent breakfast & free minibar. Very helpful & polite staff Underground carpark very difficult to get in and out of!
The price and the quality provided for it - £70 (paid in advance) including excellent buffet breakfast. Good 40 minutes walk to the Miracle beach - however I believe there were buses to take you there.
The hotel was ultra modern, luxurious and clean. The minibar was free! (soft drinks)It was in the centre of town within easy walking distance of the old quarter. Garage facilities.
Nice room. Easy to find. Close to airport, although we were charged €30 for the Taxi, which seems crazy for a 10 minute trip. Poor selection of TV channels
The rooms we're spacious and well kept. It was 1.5km from the cathedral. Itbwas close to the main shopping drag but pretty far from everything else.
This was a modern hotel, excellent restaurant, excellent staff who went out of their way to be helpful. Would recommend them highly.
AC was not working well....
The free minibar and fitness room w/sauna were great! Hotel is 20 min walking distance to downtown
room was comfortable and v clean, free soft drinks minibar was useful for my 13 yr old son. no
Second time we've been as we love it- smart,convenient,stylish,comfortable and very good value!
The hotel is nicely decorated and the rooms are very confortable, specially the bed. The staff is helpfull and they speak fluent English. The room was pretty small.
this hotel has really good facilities (several bars, restaurant,supermarket,spa,3 pools,parking). Quality/ price - excellent. the problems with key cards to open the room
I booked 3 rooms but room maid did not prepare our 3 rooms. Also we could not use Spa in the evening.
We loved the hotel, the staff and specially the animation team. The food was quite good and well presented. There are activities for everyone and it's lots of fun. Surely will come back next year. Thank you all for making our vacations much better than we expected!
very pleasant staff really enjoyed our stay at the hotel the food wasnt great but couldnt fault anything else the pools were lovely and the rooms were great the best we have stayed in abroad. A great hotel for relaxing and for families
Location and sea
One should not mix up business and leisurea hotel. This hotel is clearly a business hotel, so if you're up to a holiday, rather prefer a hotel in the city center.Noisy because of the ringroad down the hill.
Gorgeous view. Large, open spaces to relax. Curteous staff. difficulty to find the hotel/entrance to hotel, when returning from Barcelona by car. Loud voices outside of our window until 01.00 am. bathroom drain smelt like moisture when the water is turned on.
Events like company parties or marriages at the pool... loud.
Large clean rooms, comfortable beds. Very bad sound isolation between the corridor and the rooms. We had to ask for a room at the end of the corridor in order not to be disturbed by other guests.
Dilisious cakes during the brakfast! Very good parking of the hotel!
Pool and other facilities. Castelldefel is not the prettiest of places and there is a motorway and railway line between the hotel and the beach and only 1 pedestrian bridge
Reception staff were excellent
Traditional decor. Fiendly staff We were given twin beds which separated so we moved room. This room was above a generator which was very noisy. We didn't want to move again. Overall we really liked the Hotel & visit Castelldefels often so we would re visit, though we would be more specific with rooms.
We had a beautiful room with an enormous bed which was very comfortable and an amazing meal for my birthday in the restaurant. Nothing
location, swimming pool was amazing and rooms were big the buffet dinner was crap.... some of the worst food i have ever tasted
Good size room for the 3 of us. No, nothing, it was a good experience.
friendly and helpful staff ;location to theme park; mini disco for kids in evening the pool outside was too cold
It was clean and we was always able to get sun beds,but some needed repairing. No
Life guard around the pool at all times when people were swimming. Ask reception for anything they were always eager to help. Have now stayed at this hotel 3 times in the last 5years and probably will again in the future. Entertainment every evening if you stayed in that night and always a good selection of food.
the outdoor swimming pool, the ping pong table, the billiard and the size of the room. Staff at the restaurant and the lady at the bar were very nice. The rooms are very basic and were not well cleaned when we arrived, and when we made our booking we asked a few things that obviously they never read or did not take into consideration. Some staff were really not nice and that's a pity because most of them were nice and it puts the overall evaluation down. I also didn't like the fact that there is a minibar but you need to pay to just use it. I had no idea and i brought medicines with me that should be placed in the fridge and i found it really unfair. The turkish bath was not working on the first day.
Good position for Portaventura and the beach/restaurants in Salou. Lots of shops nearby
large spacious rooms, good variety of food at meal times. We arrived about midnight at the hotel and found that a lovely cold buffet and water was laid out in the dining room for us - most appreciated after a long day. there was not enough coffee dispensers in the dining room and this resulted in long queues for coffee etc.
Great hotel near to facilitiies food great had a lovely stay till we were checking out We were treated terribly at checkout by the reception staff and manager. Our visa had authorsied with our own bank when they put the payment through but was coming up declined on their end. They would not accept this and wanted us to pay twice and would not let us go. We missed our taxi for te airport. The payment gave us problems as we had only 100 euro on us and no pin for the card. We pleaded with them to let us go. The manager said that we would have to call family to get the money to go. We eventually promised to send te money by credit transfer when we got back to Ireland. Our bank has given us an authorisation number for the transaction. We were very upset when we left the hotel. They took copies of our passports. We will nopt be going back there
Breakfast is ok. Food at dinner time is terrible.